In-room safe, desk, iron/ironing board, free cots/infant beds
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Reviews of Quality Suites NYC Gateway

2.5 out of 5
Quality Suites NYC Gateway
1200 Tonnelle Ave, North Bergen, NJ

Reviews

7.2

Good

Rating 10 - Excellent. 289 out of 1002 reviews" "
Rating 8 - Good. 317 out of 1002 reviews" "
Rating 6 - Okay. 156 out of 1002 reviews" "
Rating 4 - Poor. 105 out of 1002 reviews" "
Rating 2 - Terrible. 135 out of 1002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clifford

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean wonderful staff Not much for breakfast needed to leave for that Very busy road with really bad sidewalks to walk to breakfast
Stayed 2 nights in May 2024

2/10 Terrible

Juanita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Quality Suites on 21 May 2024
Thank You

10/10 Excellent

Ana Maria

Stayed 3 nights in May 2024
Response from Quality Suites on 20 May 2024
Thank You

10/10 Excellent

songul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, clean
Stayed 1 night in May 2024
Response from Quality Suites on 17 May 2024
THANK YOU

4/10 Poor

Shaily

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No room service after 5pm, had to go to the front desk for getting towels & shampoos, limited supply on shampoos, No kitchen in room as shown in pictures while booking Very less breakfast options, only carbs no protein, But Good in cleanliness
Stayed 2 nights in May 2024
Response from Quality Suites on 17 May 2024
THANK YOU

6/10 Okay

Monica

Liked: Cleanliness
The only good thing is that the place is clean. The price for this hotel is too high for what you get. There isn’t much around the area, breakfast is poor, and it’s a noisy area. I won’t stay there again.
Stayed 1 night in May 2024
Response from Quality Suites on 17 May 2024
THANK YOU

8/10 Good

CANDACE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for my bday weekend. Easy check in. The room was very spacious and clean. No complaints Very happy with my stay.
Stayed 2 nights in May 2024
Response from Quality Suites on 17 May 2024
THANK YOU

10/10 Excellent

Swaroop

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Quality Suites on 11 May 2024
Thank You

8/10 Good

Jandira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and I loved the breakfast.
Response from Quality Suites on 11 May 2024
Thank You

6/10 Okay

Christina, New Bedford

Stayed 2 nights in May 2024
Response from Quality Suites on 9 May 2024
Thank You

10/10 Excellent

Kristin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice , easygoing and made us feel welcome! Parking was super easy, the room was beautiful and clean.
Stayed 1 night in May 2024
Response from Quality Suites on 7 May 2024
THANK YOU

10/10 Excellent

Mia.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Quality Suites on 7 May 2024
THANK YOU

10/10 Excellent

sahil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay there and it's the best suite for this price around the area. Jersey city center is 10 min drive and NYC/Manhattan is 25 minutes drive from the property. It could be best if there is any busstop nearby for city transit. It was totally worth the price and staff was also friendly and kind. Breakfast was also good and tasty.
Stayed 2 nights in Apr 2024
Response from Quality Suites on 3 May 2024
Thank You

4/10 Poor

Itzamargrid, Highland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Quality Suites on 3 May 2024
Thank You

10/10 Excellent

Vikram

Liked: Cleanliness, amenities, property conditions & facilities
Prompt response and good customer satisfaction
Stayed 1 night in Apr 2024
Response from Quality Suites on 30 Apr 2024
Thank You

2/10 Terrible

Nivia

The paint in the jacuzzi was chipping and floating in the water. It was disgusting. When we complained we were told there were no other rooms to switch us to and we could leave and get a refund; so we left. However we were still charged and refund was denied..
Stayed 1 night in Apr 2024
Response from Quality Suites on 1 May 2024
We did fix the paint issue.

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was exceptionally kind
Stayed 2 nights in Apr 2024
Response from Quality Suites on 1 May 2024
Thank You

2/10 Terrible

Amro

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has mice. I have reported it to the North Bergen department of health. When I raised it to their attention, they did nothing and were not willing to issue a refund.
Stayed 3 nights in Mar 2024
Response from Quality Suites on 1 May 2024
Thank You

2/10 Terrible

Amro

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has mice. I have reported it to the North Bergen department of health. When I raised it to their attention, they did nothing and were not willing to issue a refund.
Stayed 2 nights in Mar 2024
Response from Quality Suites on 1 May 2024
Thank You

2/10 Terrible

Amro

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has mice. I have reported it to the North Bergen department of health. When I raised it to their attention, they did nothing and were not willing to issue a refund.
Stayed 1 night in Apr 2024
Response from Quality Suites on 1 May 2024
Thank You

2/10 Terrible

Amro

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has mice. I have reported it to the North Bergen department of health. When I raised it to their attention, they did nothing and were not willing to issue a refund.
Stayed 2 nights in Apr 2024
Response from Quality Suites on 1 May 2024
Thank You

2/10 Terrible

Amro

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has mice. I have reported it to the North Bergen department of health. When I raised it to their attention, they did nothing and were not willing to issue a refund.
Stayed 2 nights in Apr 2024
Response from Quality Suites on 1 May 2024
Thank You

10/10 Excellent

Eleaniris

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Quality Suites on 1 May 2024
Thank You

2/10 Terrible

Daniel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We came from California to stay here for the week. It was good for the first 3 nights but then everything went wrong. There was a mouse in our room. When I called the front desk the guy laughed at me and said what was he suppose to do about it…I asked them to put us in another room and they gave us another room. When we got into the other room we were put into the jacuzzi room that we paid for. The tub in this room had paint that was peeling from the inside, the jets had dirt around them and there was hair in the tub. Later that night we saw another mouse crawling across the floor. I was terrified and didn’t sleep for the last two nights we were there. Not to mention my husband slipped and fell and cut his knee near the jacuzzi and we asked for a bandage and they told us to go down to the gas station to get one. They were not very accommodating and it was a feeling of helplessness I never want to experience again!
Stayed 5 nights in Apr 2024
Response from Quality Suites on 1 May 2024
Thank You

4/10 Poor

liz

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad area, musty smell, not clean
Response from Quality Suites on 1 May 2024
Thank You

2/10 Terrible

Amro

Business traveller
Disliked: Cleanliness, staff & service
I stayed at this hotel and found a mouse running around my room the following morning. The hotel didn't do anything about it and tried to tell me they have good service. I reported them to the North Bergen health department.
Stayed 2 nights in Apr 2024
Response from Quality Suites on 1 May 2024
Thank You

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities
Jacuzzi paint was chipped n room smelled
Stayed 1 night in Apr 2024
Response from Quality Suites on 25 Apr 2024
Thank You

8/10 Good

Henry J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient to nyc
Stayed 1 night in Apr 2024
Response from Quality Suites on 25 Apr 2024
Thank You

2/10 Terrible

Ramji

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I am not coming back to staying here anymore due to the service from the customer desk and the area as such
Stayed 1 night in Apr 2024
Response from Quality Suites on 25 Apr 2024
Thank You

6/10 Okay

Vinod Kumar

Travelled with family
Disliked: Staff & service
The breakfast spread seems to be less no fruits yogurt
Stayed 2 nights in Apr 2024
Response from Quality Suites on 25 Apr 2024
Thank You

10/10 Excellent

Elvis

Liked: Amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Quality Suites on 20 Apr 2024
Thank You

6/10 Okay

Lania

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Quality Suites on 25 Apr 2024
Thank You

4/10 Poor

Ka

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No varieties for breakfast very limited no play area for kids to play no pool. Need brighter looks in room,
Stayed 2 nights in Apr 2024
Response from Quality Suites on 20 Apr 2024
Thank You

2/10 Terrible

Yanaisy

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty,terrible breakfast,the property smell horrible
Stayed 3 nights in Mar 2024
Response from Quality Suites on 19 Apr 2024
Thank You

10/10 Excellent

Xuezhen

Liked: Cleanliness, staff & service, property conditions & facilities
nice experience
Stayed 1 night in Apr 2024
Response from Quality Suites on 19 Apr 2024
Thank You

8/10 Good

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean! Free parking, surprisingly quiet! Nothing bad to report!
Stayed 2 nights in Apr 2024
Response from Quality Suites on 18 Apr 2024
Thank You

10/10 Excellent

Tahirah

Liked: Cleanliness, staff & service, property conditions & facilities
I actually had a great stay! The breakfast was convenient in the morning and parking was good! The only thing is the water kept leaking in the bathroom ceiling hopefully they fix it soon as possible!
Stayed 3 nights in Apr 2024
Response from Quality Suites on 18 Apr 2024
Thank You

10/10 Excellent

Latena

Stayed 1 night in Apr 2024
Response from Quality Suites on 18 Apr 2024
Thank You

4/10 Poor

Shantear

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs a lot of updates and a deep cleaning.
Stayed 3 nights in Apr 2024
Response from Quality Suites on 18 Apr 2024
Thank You

8/10 Good

Kaviya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good one night stay at this hotel. As a family with kids, we felt safe and the breakfast was good.
Stayed 1 night in Apr 2024
Response from Quality Suites on 15 Apr 2024
Thank You

6/10 Okay

David

Stayed 3 nights in Apr 2024

2/10 Terrible

Carmen

Travelled with family and small children
Hotel was nasty smells like mole I had a mice in my room it was disgusting juccuzi all inside had paint chipped I would never reserve a room there ever!!!!
Stayed 2 nights in Apr 2024
Response from Quality Suites on 12 Apr 2024
Thank You

4/10 Poor

Blanca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Quality Suites on 15 Apr 2024
Thank You

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location.
Stayed 1 night in Apr 2024
Response from Quality Suites on 12 Apr 2024
Thank You

4/10 Poor

Melvin Jerome

Travelled with group
Pillow quality was subpar. Had trubble with door when entering room.
Stayed 4 nights in Apr 2024
Response from Quality Suites on 12 Apr 2024
Thank You

6/10 Okay

Kenia

Travelled with family
Liked: Cleanliness, staff & service
The door wouldn't close
Stayed 1 night in Apr 2024
Response from Quality Suites on 8 Apr 2024
Thank You

2/10 Terrible

MICHAEL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is no place to stay at with your family
Response from Quality Suites on 8 Apr 2024
Extremely sorry for the inconvenience caused to you

2/10 Terrible

Denise

Stayed 1 night in Apr 2024
Response from Quality Suites on 25 Apr 2024
Thank You

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great about our stay.
Stayed 2 nights in Mar 2024
Response from Quality Suites on 8 Apr 2024
Thank You

6/10 Okay

Nichel

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Quality Suites on 8 Apr 2024
Thank You