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Reviews of Best Western Plus Meadowlands

2.5 out of 5
Best Western Plus Meadowlands
250 Harmon Meadow Boulevard, Secaucus, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 465 out of 1036 reviews" "
Rating 8 - Good. 313 out of 1036 reviews" "
Rating 6 - Okay. 130 out of 1036 reviews" "
Rating 4 - Poor. 73 out of 1036 reviews" "
Rating 2 - Terrible. 55 out of 1036 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location and friendly staff
Stayed 3 nights in May 2024

8/10 Good

Rafael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The overall rating is Good due to Staff, service, convenience, public transport, location, quiet and safe. I only do not recommend to purchase in advance and in full the room total rate because the hotel will not release the room earlier even if the room is ready to be checked in. No early checkin options are available even if room shows to be ready and paid in full in advance. Thank you.
Stayed 2 nights in May 2024

10/10 Excellent

Tarissa

Liked: Property conditions & facilities
It was a short walk to the convention center. The staff were all very friendly and helpful.
Stayed 4 nights in May 2024

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

neosbel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 7 nights in May 2024

8/10 Good

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice room was comfortable. We tried to check in at 5 o’clock and they were not ready for us. That’s the only complaint I have.
Stayed 1 night in May 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Brandi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Room was not clean by check in time and it took a toll on our plans.
Stayed 1 night in May 2024

10/10 Excellent

Can

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and newly renovated property. Parking and breakfast are nice additions. However, i can’t say breakfast was amazing (but at least you get something to eat). The rooms are big and have everything you need (also includes fridge and microwave). There is a bus that costs $4.25 right in front of the hotel to NYC. I recommend if you are looking for a cheap and clean property around the area. Hotel staff were also nice!
Stayed 4 nights in May 2024

8/10 Good

Tingting

Liked: Staff & service
Stayed 3 nights in May 2024

8/10 Good

Kristin

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place. I will recommend.
Stayed 1 night in May 2024

6/10 Okay

Arminder

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is really good but staff has poor management
Stayed 4 nights in May 2024

6/10 Okay

Nadia

Travelled with family
Liked: Property conditions & facilities
The housekeeping did not clean our room for 3 days. However, the staff at the reception and the kitchen lady were nice!
Stayed 4 nights in May 2024

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to NYC by bus. Friendly stuff and spaceous, renovated room.
Stayed 6 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating and the kind words. We hope to serve you again in the near future.

8/10 Good

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Manhattan.
Stayed 3 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

10/10 Excellent

Ornella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so surprised about the quality of the service, how fast was to check in, the convenience of the transportation (bus stop to NY just across the street), everything was clean... Very nice experience for a 3 stars hotel! I definitely will back. Highly recommended!
Stayed 3 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for taking the time to share your thoughts and the high rating. We hope to serve you again in the near future.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Breakfast was excellent. Quiet neighborhood close to many restaurants and shopping. Easy access into NY C.
Stayed 7 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for the kind words and high rating. We hope to serve you again in the near future.

10/10 Excellent

Liv

Stayed 2 nights in Apr 2024

8/10 Good

Dmytro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A was on highest levels.
Stayed 2 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

2/10 Terrible

Edwin

Disliked: Cleanliness, property conditions & facilities
There was a dead mouse in the room.
Stayed 4 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for taking the time to share your thoughts. We are saddened to what occurred during your stay. We value all guests and would hope to have another chance to better serve you in the future.

10/10 Excellent

Alayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

10/10 Excellent

Malinda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Worth more than what I paid. Only complaint is about the doors they bang shut the door closer too strong.
Stayed 2 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

10/10 Excellent

Adriana

Stayed 1 night in Apr 2024

4/10 Poor

Sara

There was an issue with my reservation, but I was given the runaround by staff. No one got back to me.
Stayed 3 nights in Apr 2024
Response from Ashley on 26 Apr 2024
Hello Sara. We apologize for not getting back to you as soon as possible. If I may be of assistance, please email secaucus@riverlinkhotels.com. We will surely get back to you as soon as possible. Once again, we apologize for the delay in getting back to you and hope you will give us another chance in the future.

10/10 Excellent

Zuorong

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

10/10 Excellent

HIEU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the property and the area that it's located. Our family have easy and convenient access to all our needs. Food, activity and quiet neighborhood.
Stayed 2 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for the kind words and high rating. We hope to serve you again in the near future.

8/10 Good

Jaime

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Good area
Stayed 3 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

10/10 Excellent

Junior

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

4/10 Poor

Mary

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
**They are doing renovations on the property** We had to walk around the back of the building to use a separate entrance to get to the elevator because it was not accessible from the main entrance. This was not convenient at night with a child coming back from dinner. When I got ready for bed the 1st night I noticed hair on my sheets when I pulled the blanket back. No one would bring clean sheets to my room because “no one was available” so I had to go downstairs from the 5th floor to get clean sheets. On my walk down to the front desk housekeeping was in front of me walking the sheets to the front desk (she could have dropped them off at the room). The night before checking out I called and asked for a late checkout, they said no problem. The next morning they were calling the phone right at 11 asking when I was checking out. They also sent housekeeping to ask this even tho I had already spoke with someone. Late checkout was at 12, they were calling again at 11:45 to see if I was close to leaving. Common areas of hotel were clean. Some of the staff were friendly when we crossed paths. Hotel seemed empty for the most part, we only saw a couple other guest and parking lot was empty. Probably wouldn’t stay at this hotel again.
Stayed 3 nights in Apr 2024
Response from Linda Sales Manager on 15 Apr 2024
We are very sorry about your experience during your recent stay. Thank you for your feedback and will address the issues above. Please contact us to help make your stay better in the future.

6/10 Okay

Brandon

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Everything overall was fine but no hot water in our bathroom which was not ideal. But the property was nice and super convenient to NY which was a huge plus.
Stayed 2 nights in Apr 2024
Response from Linda Sales Manager on 15 Apr 2024
Thank you for your feedback. We are looking into the above and working hard to make your stay better. Please come back and visit us in the near future.

10/10 Excellent

Katherine

Stayed 1 night in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

4/10 Poor

Jenna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Linda Sales Manager on 15 Apr 2024
Hello Jenna,Thank you for your feedback. Please come back and visit our newly renovated property for a great stay.

2/10 Terrible

jack

Travelled with family
Liked: Cleanliness
They checked in the people that one was in front of me and the people were behind me, but they said my room is not ready because it’s paid by Expedia
Stayed 2 nights in Apr 2024
Response from Ashley on 26 Apr 2024
Hello Jack. We apologize for your experience at our hotel during check-in. This isn't a usual occurrence that happens, but once more we do apologize it had to happen to you. We hope you give us a chance in the future to redeem ourselves. If there's any feedback, questions, or concerns that you may have, please do not hesitate to contact us at secaucus@riverlinkhotels.com

8/10 Good

Indira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

8/10 Good

McKenzie

Travelled with family
Liked: Cleanliness, amenities
Plenty of parking, I felt very safe traveling with my family, super cheap and convenient bus service right out front takes you NYC just blocks from times square. Seriously the bus service was so nice. Good restaurants right across the street. The staff was not super helpful at times. I called down a couple times to see if they had a fan that I could use and nobody every gave me an answer, and I definitely didn't get a fan. Everything was super clean and remodeled, showers were beautiful. Overall we would definitely stay here again for future trips to NYC.
Stayed 2 nights in Apr 2024
Response from Ashley on 26 Apr 2024
Hello McKenzie. We apologize for the lack of attention the staff provided during your stay. We do appreciate your feedback as this helps us better our service. We do hope you give our staff and the hotel another chance in the future. If there are any questions, concerns, or feedback, please feel free to write to us at secaucus@riverlinkhotels.com

10/10 Excellent

Chelsea

Stayed 1 night in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

10/10 Excellent

Emma

Stayed 1 night in Apr 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

2/10 Terrible

Carlee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was put into 2 separate rooms filled with mold and animal urine. The elevator shakes like it is going to break down and there is a deep scraping metal sound right behind the door.
Stayed 1 night in Apr 2024
Response from Linda Sales Manager on 15 Apr 2024
Thank you for your feedback. We are looking into all the issues above to always ensure the best experience possible for our guests. Please contact us to make your experience better in the future.

10/10 Excellent

Abel Tsehaye

Travelled with group
Liked: Staff & service, property conditions & facilities
Wonderful staff at the front desk
Stayed 2 nights in Mar 2024
Response from Operations on 6 May 2024
Thank you for the kind words and high rating. We hope to serve you again in the near future.

4/10 Poor

Randall

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Linda on 15 Apr 2024
Sorry we did not meet your expectations. Please come back to visit our newly renovated property. Than you for staying with us.

10/10 Excellent

Daerico

Stayed 1 night in Mar 2024
Response from Operations on 6 May 2024
Thank you for the high rating. We hope to serve you again in the near future.

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great renovated hotel. We stayed with our family of four in a large double bedroom, we enjoyed the walk-in shower. The beds were very comfortable and breakfast was good although there was not that much room to sit and enjoy it. Our check-in took a bit longer then normal, not sure why. Great options in the area to eat at walking distance and a Walmart was closeby. It qas very easy to take the bus into Manhattan, you can buy tickets at the bus stop which was only 3 minutes walking from the hotel. We would stay here again.
Stayed 4 nights in Mar 2024
Response from Linda Sales Manager on 3 Apr 2024
Hello Suzanne,Thank you much for review. We appreciate your feedback. Hope to see you again at Best Western Plus at our great location. Hope you will comeback for your next trip to Manhattan.

6/10 Okay

Lam Lien Huong

Stayed 2 nights in Mar 2024
Response from Linda on 3 Apr 2024
Hello Lam,Thank you for your review. Hope to see you in the future.Thank you, Linda

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Linda on 3 Apr 2024
Hello Vanessa,Thank you for recent review. Hope to see you soon at our newly renovated hotel.Thank you

6/10 Okay

Victor

Travelled with family
Liked: Property conditions & facilities
TV in the room was not working. Enable to make coffee in cheap low quality machine. Main door in the room with a big gap allowing for too much noise and light from hallway to come in. Noisy doors eveywhere.
Stayed 2 nights in Mar 2024
Response from Linda Klein on 3 Apr 2024
Hello Victor,Thank you so much for your feedback. We will look into the matters you expressed to ensure a better stay for everyone in the future.

8/10 Good

natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Linda on 3 Apr 2024
Thank your great review. Hope to see you soon.

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Staff is very professional. Bus station is just across the street. You can take a bus straight to Times Square. Strongly recommended.
Stayed 3 nights in Mar 2024
Response from Linda Sales Manager on 3 Apr 2024
Glad you loved our location. It is such a great place to for a quick efficient way into New York City. We appreciate your great review. Thank you

10/10 Excellent

Syntia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent.
Stayed 3 nights in Mar 2024
Response from Linda Sales Manager on 3 Apr 2024
Thanks for a great review.