Exterior

Reviews of WoodSpring Suites Jacksonville East 295 Cruise Port

2.5 out of 5
WoodSpring Suites Jacksonville East 295 Cruise Port
8341 Dames Point Crossing Blvd, Jacksonville, FL

Reviews

5.2
Rating 10 - Excellent. 80 out of 528 reviews" "
Rating 8 - Good. 66 out of 528 reviews" "
Rating 6 - Okay. 91 out of 528 reviews" "
Rating 4 - Poor. 93 out of 528 reviews" "
Rating 2 - Terrible. 198 out of 528 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Marie Rose

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place what filthy.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Marie Rose, the cleanliness of our property is usually a top priority, and it is disappointing to hear about your experience. Your feedback will be reviewed with our team to ensure improvements are made.

4/10 Poor

DaNelle

Stayed 4 nights in May 2024
Response from GM on 9 May 2024
Thank you for your feedback. We are sorry you didnt enjoy your stay here. We would hope that you would give us another chance in the future to better serve you.

2/10 Terrible

Nicole

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We couldn’t even check in. Someone was physically assaulted by the front desk attendant of the hotel. Police, EMS, and fire department involved. We had to find another hotel as police advised it wasn’t safe to stay at this hotel.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Good afternoon Nicole,We would like to apologize that you weren’t able to check in. Currently we are looking into this as we speak on as to why.Please know that we are here to provide a clean, safe hotel for all. All claims of any kind from guest or staff will indeed be handled accordingly. Thank you for your feedback.

2/10 Terrible

James

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely unprofessional did not honor my reservation. Claims expedia made a mistake. Terrible place never will i ever stay at this dump again.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
James, it seems like you had some reservations distress, and for that we regret any inconvenience it may have caused. Without placing verdict, discrepancies can at times be a result of booking via third-party providers, but it's always our intention to ensure your stay goes as smooth as possible. We're disappointed to hear you had an unfavorable experience and we hope to show you improvements on a potential future visit.

2/10 Terrible

Drew

Disliked: Cleanliness, property conditions & facilities
Not worth $170 for 2 nights. More like $40 at most. Good look sleeping. Place smells like jail
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Drew, we appreciate your pitch to give us your thoughts. We regret to hear that your stay did not meet your expectations due to the room conditions and scents. We aim to provide a comfortable and pleasant environment. Rest assured, our team members are working diligently to ensure our guests' satisfaction. Thank you for bringing these concerns to our attention.

10/10 Excellent

Shanetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the room amenities. Kinda ducked off but seems safe.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Shanetta, it's fantastic to hear you appreciated the amenities at WoodSpring Suites Jacksonville. We're glad that the secluded location added to your feeling of safety. We hope to welcome you back at our hotel in the future.

2/10 Terrible

Big

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was horrible I payed for the room and didn’t stay there that’s how bad it was
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Big, it's unfortunate to read about your unsatisfactory experience. It's regrettable you found the overall situation undesirable enough to forgo your stay. Our ultimate goal is to ensure all our guests feel welcome and comfortable. We'll look into this situation and strive to enhance our standards for future guests. We hope for the opportunity to serve you better in the future.

4/10 Poor

Trinh

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
We appreciate the feedback, Trinh.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 Terrible

Brad

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Rooms where very nasty
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
We appreciate your feedback, Brad.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly satisfied!!
Super professional, very accommodating, manager was an incredible caring person who exemplifies customer satisfaction!! Very respectful and i say the same for the other gentleman that was at frt chk in
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Terry, your uplifting review for WoodSpring Suites Jacksonville is refreshing to read. The commendable remarks about our manager's dedication to customer satisfaction, as well as the respectfulness of our welcome personnel, truly mirror our core values. We're thrilled to have provided such an accommodating experience. We eagerly anticipate your next visit.

2/10 Terrible

Ty

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
We appreciate the feedback, Ty.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Nestor

Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Nestor, thank you for the perfect rating of WoodSpring Suites Jacksonville. We're delighted to know we met your expectations. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

6/10 Okay

Yitzchak

Business traveller
Disliked: Cleanliness
A week in Jacksonville
It wasn’t the first time I stayed at a WoodSprings hotel, but the conditions of this one was very disappointing. But at least the location was good as far as transportation, shopping and roads.
Stayed 7 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Yitzchak, it's disheartening to learn that your recent visit didn't match your expectations. Maintaining the quality of our accommodations is a primary concern, and your feedback is invaluable for improvements. We're glad, however, that you found ease in exploring the surrounding areas. We hope to have another opportunity to provide you with a better experience.

4/10 Poor

Yariel J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service i felt unwanted or like a burden to the staff there.
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Yariel, we regret to hear your recent experience with us did not meet your expectations. It is our aim to make all guests feel welcome and taken care of. We're disappointed to hear you felt otherwise. We deeply appreciate your feedback, and will certainly take it into account for enhancing guest interactions in the future.

4/10 Poor

Nicolas

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shady joint, whole place smelled like a mixture of incense, pot, and sewage. Room had obviously not been cleaned. Front desk refused to give us fresh linens or extra towels/blankets.
Response from Customer Service on 5 Feb 2024
Nicolas, we're saddened to learn your stay wasn't up to expectations. The cleanliness and freshness of the property are crucial to us, so it's regrettable to hear you had concerns about this. It's disappointing that you had difficulties regarding linens; our team members should always strive to promptly address guest needs. We'll review your feedback with our team to ensure a better guest experience for future stays.

6/10 Okay

Anne-Marie

Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelled like cigars and wet dog. Bed was ok. The room had not been cleaned thoroughly because there was dog food and hair all over the place. Had to ask for the remote for the tv, which had burn marks in the tv. No breakfast no coffee. Also had a couple visitors, roaches in the room.
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Good afternoon, We are sorry we failed to make your stay a great one we will be looking into this right away. please accept our apologies for not meeting your expectations we would like the chance to fix this on your next stay.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Customer Service on 6 Dec 2023
Laurie, thank you for your ratings on Hotels.com. We're pleased to see that your stay at WoodSpring Suites Jacksonville met your expectations. We work hard to provide a positive experience and always aim to improve. We look forward to your next visit.

6/10 Okay

Denay

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from GM on 5 Dec 2023
Thank you for your feedback. We really thank you for staying with us.

6/10 Okay

Jared Patrick

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We chose this hotel because it was nearest to our families home. It was on the cheaper end. The photos looked great so. Its not the holiday inn for sure. Basically a place to lay your head and nothing cozy or special. The good part is the stove, full size ice box, and microwave. The beds are soft but the very minimum (one top mattress on metal frame) and the same with blankets and pillows (sheet and very thin top blanket). Noises can be heard easily from neighbors or outside. We may have went at a busy time. No hair dryers. 2 vending machines. Nothing on the property outside other than a parking lot. Toliet had issues, it wouldnt flush one day and the next night continued to flush all night. Shower dripped steadily as well. No coffee pot. I have to say it was clean but this wasnt my favorite. The ac had it damp in the room. All in all its what i said in the beginning... a cheap place to lay your head.
Stayed 2 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Jared, your comments on your stay are appreciated. We're glad the kitchen amenities met your needs, and cleanliness was up to par. Understandably though, it seems the overall experience did not reach your expectations. We're sorry the comfort of the mattresses and the auditory privacy of the rooms weren't quite to your liking. Bathroom maintenance also appears to be a concerning area which requires our prompt attention. While we maintain a minimalist setup, we acknowledge the absence of certain appliances in the room might have marred your stay.The points mentioned in your review will be noted for future improvements. We're focused on providing a convenient, cost-effective stay and we're committed to continual enhancement of our services. Looking forward to serving you better in the future.

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WEEKLY RATE
CLEAN QUIET AND VERY PEACEFUL: )
Stayed 7 nights in Oct 2023
Response from GM on 7 Nov 2023
Thank you so very much for your feed back! We really enjoy having you here. We hope that you will always book with us everytime you have a need.

2/10 Terrible

Kendall

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Had a horrible experience the people that stayed over me where stumping the entire night when I complain to the front desk about it they literally refused to move me and defend the people by sl saying the people worked at night when clearly that was not true. How can I be at work when I’m hearing all this. The general manager, Saw me several times, never even acknowledge the situation, but indulged in his own conversations with his staff about he didn’t care who worked on Thanksgiving as long as somebody did I would never stay there again.
Stayed 7 nights in Oct 2023
Response from Customer Service on 6 Nov 2023
Kendall, we're truly sorry to hear about the inconvenience you faced during your stay, including the noise issue and your reported experience with our front desk. We aim to assure every guest feels taken care of and regret if your concerns were not addressed adequately. In reference to your comments about our management and team members, allow us to clarify that we highly value every team member and aim to ensure every guest's comfort on all special occasions. Your feedback will be thoroughly reviewed to better guide our efforts in improving the guest experience. We hope another opportunity to provide an enhanced experience in the future.

8/10 Good

John

Liked: Staff & service
Staff is friendly and helpful.
Stayed 8 nights in Oct 2023
Response from Customer Service on 3 Nov 2023
John, thank you for your recognition of the WoodSpring Suites Jacksonville's helpful and amiable team members. We aim to provide exceptional guest experiences and your feedback is greatly appreciated. We look forward to hosting you again in the future.

2/10 Terrible

Kelvin

Stayed 9 nights in Oct 2023
Response from Customer Service on 2 Nov 2023
Kelvin, it's disheartening to hear that your experience wasn't as expected. We value all feedback as it helps to highlight areas that may require our attention. We commit to doing our best to improve. Thank you for your time.

2/10 Terrible

Joshua

Disliked: Cleanliness, amenities, property conditions & facilities
Black mold in the hotel. First night, a drunk man peed himself outside the hotel and got hit by a car and was saved by a group of parapelegics. Lots of prostitutes and homeless in area. Smell of weed permeated everywhere (only out permeated by the smell of mold). No blankets. Laundry facility didn't dry properly. Etc etc. To their credit, the staff was nice and friendly.
Stayed 10 nights in Oct 2023
Response from GM on 30 Oct 2023
Good afternoon, We have looked into your claims of mold of any kind and none was found. We also have had no problems whatsoever with prostitutes so thats not very nice of you to say these things about our hotel. As far as blankets they are on every bed some are just thin but you could have just asked for another. Thank you for not being truthful.

2/10 Terrible

Duane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the staff were very nice! The bedding was clean but I was missing a sheet and there was no blanket. Tv and phone didn’t work. They replaced the microwave but just left the old one sitting on top of fridge. There was old wet stuck toilet paper to my smoke detector. I was able to get a decent shower. The people staying there were drunks druggies and illegal immigrants. If you need a place to just sleep it’s ok. If you’re looking for something nice this is absolutely NOT it. Quality of the room and amenities was 1/5.
Stayed 1 night in Oct 2023
Response from Customer Service on 29 Oct 2023
Duane, thank you for your feedback. We're glad to read you appreciated our team members and cleanliness. However, we regret to hear of the issues you encountered. Rest assured, we are focused on improving the amenities and overall stay experience. We're also committed to maintaining a safe and respectful environment for all guests. Your comments spark attention and consideration for improvements. Thank you once again.

8/10 Good

Kevin

Stayed 7 nights in Oct 2023
Response from GM on 18 Oct 2023
Thank you for staying with us. We work hard everyday to give you and all our customers a great stay. Keeping our hotel clean and safe is our priority. We hope to see again soon.

10/10 Excellent

Keon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from GM on 11 Oct 2023
Thank you so very much for your feedback. We really love having you as a guest.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 3 nights in Jul 2023
Response from GM on 8 Oct 2023
Thank you for staying with us We hope to see you again here soon.

2/10 Terrible

Billy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from GM on 2 Oct 2023
We are sorry you didnt enjoy your stay. We are working hard everyday to make your and everyones stay a great one.

6/10 Okay

Jamie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Think twice
The smell wasn’t very appealing as I waited forever to check in. There was only one person in front of me. The clerk was nice but very slow. There weren’t enough towels or wash cloths for two people to bathe. The bathroom didn’t have a hair dryer. The outlet didn’t work in there either. There was no coffee pot. Overall very disappointing experience.
Stayed 1 night in Oct 2023
Response from GM on 2 Oct 2023
Good afternoon, We would like to update you on our hotel. We have never supplied rooms with hair dryers also we do have coffee pots inside room Available upon request. We are truly sorry for the inconvenience.

10/10 Excellent

Robbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay one of the friendliest and hospitable places I have stayed recently. Mr Jasckson and his staff are like a well oiled hospitality machine.
Stayed 1 night in Sep 2023
Response from GM on 1 Oct 2023
Thank you very much for you feed back. We really appreciate you staying with us. If you ever find the need we hope that you choose us as your go to hotel. Thank you so much again.

8/10 Good

Jessica

Stayed 7 nights in Sep 2023
Response from GM on 1 Oct 2023
Thank you for staying with us your feed back means so much to us. We hope to see you again soon.

8/10 Good

Cherica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 7 nights in Sep 2023
Response from GM on 28 Sept 2023
Thank you so very much for staying with us. We hope to see you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Aug 2023
Response from GM on 28 Sept 2023
Thank you for staying with us. We hope that you are enjoying your stay. We look forward to making your stay a great one. thank you..

10/10 Excellent

Tamekqua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 19 Sept 2023
Thank you for staying with us. We are working hard everyday to make your and everyone's stay a great one thank you again.

8/10 Good

Justin

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from GM on 18 Sept 2023
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Justin

Stayed 1 night in Sep 2023
Response from Customer Service on 28 Oct 2023
Justin, thank you for staying with us at WoodSpring Suites Jacksonville and for taking the time to leave a review. We're glad that your overall experience met your expectations and hope to have you with us again soon. Your satisfaction is our top priority.

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Sep 2023
Response from GM on 15 Sept 2023
Thank you for staying with us! We hope to see you again soon.

6/10 Okay

jose

Stayed 1 night in Sep 2023
Response from GM on 1 Oct 2023
Thank you for staying with us

8/10 Good

Tamekqua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 11 Sept 2023
Thank you very much for staying with us. We hope that you will give us another vist again soon. Thank you again.

2/10 Terrible

Jeremiah

Stayed 1 night in Aug 2023
Response from GM on 31 Aug 2023
While we thank you for staying with us. We will do all we can to improve your stay

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I check in was told my room is not available it's under construction we left went to a different place
Stayed 1 night in Aug 2023
Response from GM on 27 Aug 2023
We at the wood spring suites apologize for any inconvenience. This claim will be look into to find out why your room type was not ready for you. We hope that you will give us another chance in the future to right this wrong.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 27 Aug 2023
Thank you for staying with us. We are very happy you have enjoyed your stay. Please come and stay with us soon.

10/10 Excellent

Khinizsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Management and staff are amazing and very helpful.
Stayed 7 nights in Aug 2023
Response from GM on 25 Aug 2023
Thank you so very much for staying with us. We hope that you would come and stay with us soon.

2/10 Terrible

Tammy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from GM on 25 Aug 2023
thank you

10/10 Excellent

CaMeca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2023
Response from GM on 25 Aug 2023
Thank you very much for staying with us

10/10 Excellent

Kiniyia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from GM on 3 Aug 2023
Thank you so very much for your feed back. We hope that you will come and stay with us again soon.

10/10 Excellent

Eduard

Stayed 1 night in Jul 2023
Response from GM on 17 Aug 2023
Thank you for staying with us we hope to see you again soon.

10/10 Excellent

JOHN

Liked: Staff & service, property conditions & facilities
The cost was great and the staff was awesome
Stayed 2 nights in Jul 2023
Response from GM on 26 Jul 2023
Thank you so very much for staying with us. We look forward to seeing you again soon.

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I won't stay there or recommend it 😞
Everyone who worked there was very pleasant and as helpful as possible. I believe the owners lack of financing made it impossible for the employees to complete there jobs. The TV and Internet never worked properly. The refrigerator had rust all over the front of it. I'm totally disabled and the Elevator was out of order my entire stay. My experience was Terrible ... !!! I was booked in room 213
Stayed 2 nights in Jun 2023
Response from GM on 23 Jul 2023
We are Extremely sorry about the issues you had while staying at our hotel. Unfortunately we have no control over certain things that take place. When we get really bad storms in the area we have had problems with our tv and internet. We have also dealt with people over loading our elevator and of course lighting. We hope that you will give us another chance in the future to give you the best customer service we can give thank you again for your understanding.