Exterior

Reviews of Hampton Inn & Suites North Huntingdon-Irwin

2.5 out of 5
Hampton Inn & Suites North Huntingdon-Irwin
8441 Country Club Drive, Irwin, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 457 out of 611 reviews" "
Rating 8 - Good. 122 out of 611 reviews" "
Rating 6 - Okay. 17 out of 611 reviews" "
Rating 4 - Poor. 11 out of 611 reviews" "
Rating 2 - Terrible. 4 out of 611 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rutha

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern, every one is friendly, near Walmart, many other stores around for shopping.
Stayed 1 night in May 2024
Response from The Staff at Hampton Inn N Huntingdon PA on 22 May 2024
Thank you so very much for the feedback- we hope to see you again soon!

10/10 Excellent

James

I try and stay at a Hilton property whenever I travel. I’ve stayed in this facility before and have never been disappointed. This visit was no exception. The staff is always pleasant, professional, and helpful.
Stayed 1 night in May 2024
Response from The staff at Hampton Inn N Huntingdon PA on 21 May 2024
We truly appreciate your business and your kind words--glad that you enjoyed your stay!

10/10 Excellent

Janell

Travelled with partner
Liked: Amenities
Nice
Stayed 3 nights in May 2024
Response from The Staff at Hampton Inn N Huntingdon PA on 20 May 2024
We appreciate the review!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of store around the hotel.
Stayed 1 night in May 2024
Response from The Staff at Hampton Inn N Huntingdon PA on 20 May 2024
Thank you for the feedback!

10/10 Excellent

Tatsiana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Feb 2024
Response from The Staff at Hampton Inn N Huntingdon PA on 20 May 2024
Thank you for staying!

10/10 Excellent

ROZEDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The Staff at Hampton Inn N Huntingdon PA on 14 May 2024
Thank you for your feedback- we hope to host you again soon.

8/10 Good

Amie, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk personnel were very helpful
Stayed 2 nights in Apr 2024
Response from The Staff at Hampton Inn N Huntingdon PA on 10 May 2024
Thank you for your feedback!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and very friendly. The room was comfortable and clean.
Stayed 1 night in May 2024
Response from The staff at Hampton Inn N Huntingdon PA on 6 May 2024
Thank you for staying! We are glad you had a comfortable stay.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very busy and once we got into the room we heard nothing outside
Stayed 2 nights in Apr 2024
Response from The Staff at Hampton Inn N Huntingdon PA on 6 May 2024
We are glad you had a nice visit - thank you for staying !

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Appeared to be under construction hallway off of dining room. Carpet ripped out, seems like last update in our room left unfinished.
Stayed 2 nights in Apr 2024
Response from The staff at Hampton Inn N Huntingdon PA on 19 Apr 2024
Hello John- Thank you for your feedback! We apologize for the side hallway appearance in the lobby, we are in the midst of a reconstruction due to a waterline issue in that area, we hope to have the carpet delivery soon and hope to see you back-- Thank you for staying!

10/10 Excellent

Conroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The staff at Hampton Inn N Huntingdon PA on 18 Apr 2024
Thank you for staying with us! We appreciate it!

10/10 Excellent

Mala, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this property. Room and bathroom was very clean and spacious. Water pressure in the shower was Great. Housekeeping was quick in fulfilling requests. Breakfast okay ! Front desk staffs are very friendly and helpful. Overall Great stay
Stayed 1 night in Apr 2024
Response from The Staff at Hampton Inn N Huntingdon PA on 15 Apr 2024
We really appreciate your review and so happy that you enjoyed your stay!

10/10 Excellent

Sandra

Travelled with family
Liked: Amenities
Great place to stay!
Stayed 2 nights in Apr 2024
Response from The Staff at Hampton Inn N Huntingdon PA on 15 Apr 2024
Thank you for staying!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Parts of the property appear to be under construction but that did not interfere with my stay.
Stayed 1 night in Apr 2024
Response from The Staff at Hampton Inn N Huntingdon PA on 15 Apr 2024
Thank you for your review - we hope to see you again soon!

6/10 Okay

John D

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed here before, and have enjoyed staying here. This experience in 4/24 found dog hair remaining on the carpet everywhere, and they do not maintain/ replace amenities in the room.
Stayed 5 nights in Apr 2024
Response from The staff at Hampton Inn N Huntingdon PA on 15 Apr 2024
We are so sorry that this was your experience- we will look into this and review , thank you for letting us know and we hope that you try our hotel again.

8/10 Good

Doris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot to small with parking spot
Stayed 1 night in Apr 2024
Response from The staff at Hampton Inn N Huntingdon PA on 6 Apr 2024
Hi Doris! Thank you for your feedback and for staying with us!

4/10 Poor

Jennifer

Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites North Huntingdon-Irwin Team on 24 Apr 2024
Hi Jennifer,We're sorry to hear about your experience. Your feedback is valuable, and we will address the issues you've raised to improve our service. We hope for the chance to welcome you back and provide a better stay.

6/10 Okay

Jay

Travelled with family
Liked: Cleanliness
Breakfast is absolutely appalling. Please charge for breakfast and make it better or allow for a-la-carte
Stayed 1 night in Mar 2024
Response from The staff at Hampton Inn N Huntingdon PA on 29 Mar 2024
Thank you for your feedback! Our breakfast is the standard Hampton Inn hot continental breakfast that is required by the brand, we will pass on your concerns. Thank you for staying!

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room great staff
Stayed 1 night in Mar 2024
Response from The staff at Hampton Inn North Huntingdon PA on 25 Mar 2024
Thank you so much for staying with us! Hope to see you again soon!

8/10 Good

Nanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The staff at Hampton Inn N Huntingdon Pa on 24 Mar 2024
Thank you for staying!

10/10 Excellent

Ernest, New Providence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The staff at Hampton Inn N Huntingdon PA on 24 Mar 2024
Thank you for staying with us!

10/10 Excellent

Jennifer

Travelled with family
We always enjoy our stay at this location. Clean, updated and always pleasant staff.
Stayed 1 night in Mar 2024
Response from The Staff at Hampton Inn Irwin PA on 17 Mar 2024
Thank you for your kind words and for staying with us! We hope to see you again soon!

10/10 Excellent

Corey J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here in the past few weeks. Both stays were great. Check in and check out were seamless. Great breakfast, clean rooms, and attentive staff. Ill be back.
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites North Huntingdon-Irwin Team on 18 Mar 2024
Hey Corey J!Thank you for choosing to stay with us again! We're thrilled to hear that both of your stays were excellent and that you enjoyed our seamless check-in and check-out process, delicious breakfast, clean rooms, and attentive staff. Your loyalty and positive feedback mean the world to us. We can't wait to welcome you back for another wonderful stay!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Staff at the Hampton Inn Irwin PA on 8 Mar 2024
Thank you for staying Jennifer! We hope to see you again soon!

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites North Huntingdon-Irwin Team on 21 Feb 2024
Hi Susan!Thank you for taking a moment to share your experience with us. We're delighted that you found our hotel to your liking. Your satisfaction is our top priority. Looking forward to welcoming you back soon!

6/10 Okay

Alexis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Spacious. Friendly staff. There was no soap in the shampoo, body wash bottles. Nothing to wash up with. Luckily I brought my own stuff.
Stayed 1 night in Feb 2024
Response from The staff and management of the Hampton Inn Irwin on 19 Feb 2024
Hello! We are so very sorry for this inconvenience-- please accept our apologies. We will be sure to pass this information along to our team so that we do not make this mistake in the future, we strive to make everyone's stay as comfortable as possible. We hope to see you again in your future travels.

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like facing the turnpike.
Stayed 3 nights in Feb 2024
Response from Hampton Inn & Suites North Huntingdon-Irwin Team on 6 Feb 2024
Hi Kelly!Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay overall. We apologize for any inconvenience caused by facing the turnpike. Please know that we strive to accommodate our guests' preferences whenever possible and will note your feedback for future visits. We hope to welcome you back again soon for another enjoyable stay.

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Alexia E. (Guest Response Services) on 30 Jan 2024
Hi Joseph,Thank you for taking the time to share your recent experience with us. We appreciate your honest feedback and apologize that your stay did not meet your expectations. Our commitment is to continually enhance our guest experience, and we take your feedback seriously. If you would be willing to share more details about your specific concerns, we would be grateful for the opportunity to address them directly.Once again, thank you for your feedback, and we hope to have the chance to welcome you back for a more positive experience in the future.

10/10 Excellent

Katherine, TAKOMA PARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Staff at Hampton Inn Irwin PA on 26 Jan 2024
Thank you for your great review! Hope to host you again soon!

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was not crowded. Room was clean. Breakfast was very good.
Stayed 1 night in Jan 2024
Response from The staff at Hampton Inn North Huntingdon on 24 Jan 2024
We are so happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This my 2nd or 3rd time staying here. I had an issue with Expedia, the staff was so awesome getting it resolved. They really went above and beyond. The room are always very clean.
Stayed 1 night in Jan 2024
Response from Alexia E. (Guest Response Services) on 23 Jan 2024
Hey Andy!Your kind words are greatly appreciated. We're thrilled to have left a positive impression on you. We look forward to welcoming you back for perhaps a 3rd or 4th time :) Until then!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family weekend getaway
Room is clean and met our need. Staff were very friendly, helpful and accommodating. Definitely will be back.
Stayed 2 nights in Jan 2024
Response from Alexia E. (Guest Response Services) on 15 Jan 2024
Hello!Hearing that you had a fantastic stay brings a smile to our faces. Thank you!

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is the best!
Stayed 1 night in Jan 2024
Response from Alexia E. (Guest Response Services) on 9 Jan 2024
Hey Kurt!Your positive review has made our day! We're delighted that you enjoyed your stay and service. We can't wait to have the pleasure of welcoming you back again in the future.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Weird Noises in Rooms
AC won’t stop getting on. Weird noise coming from one of the machine. Woke me up three times. Too tired to ask so ended up using an airpod.
Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on 9 Jan 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced with the AC unit in your room, and we truly regret that it impacted your sleep.Our team is committed to providing a comfortable and peaceful environment for our guests, and it's disheartening to learn that we fell short during your visit. We appreciate you bringing this to our attention, as it allows us to address the issue promptly.Please be assured that we are investigating the matter with our maintenance team to identify and resolve the problem with the AC unit to prevent any future disruptions for our guests. We take your concerns seriously and want to assure you that your feedback is instrumental in our ongoing efforts to improve our services.We understand the importance of a good night's sleep, and we apologize for any inconvenience you may have faced. If you choose to stay with us again in the future, we will make every effort to ensure that your experience is flawless.Thank you for choosing our hotel, and we appreciate your understanding.Warm regards,

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on 2 Jan 2024
Hi William!It warms our hearts to read your wonderful review. We're thrilled that you found our accommodations and service to your liking. Come back anytime!

10/10 Excellent

MICHELE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip was for a work party.
Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on 2 Jan 2024
Hi Michele!We're delighted to know that you had a positive experience at our hotel. Your feedback is much appreciated, and we hope to welcome you back soon.

10/10 Excellent

william

Liked: Cleanliness, property conditions & facilities
Clean and quiet.more modern than other Hampton I have stayed in. Friendly staff. Will be back. Nice job!!
Stayed 2 nights in Dec 2023
Response from Alexia E. (Guest Response Services) on 2 Jan 2024
Hi William!!We're grateful for your fantastic review. It's great to know that you had a comfortable and enjoyable stay. We can't wait to host you again in the future.

8/10 Good

H Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cutting Back
Always have liked Hampton Inn and stayed at 3 different ones in the past two weeks. Breakfasts are getting skimpier, towels are getting smaller. Miss the pictures in the elevators--those are gone too. Service is always excellent.
Stayed 2 nights in Dec 2023
Response from Alexia E. (Guest Response Services) on 2 Jan 2024
Hello!We completely understand where you're coming from! It's fantastic to hear that you had a positive experience at our hotel. Your feedback encourages us to continue delivering excellent service. We hope to welcome you back soon!

4/10 Poor

heidi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Surprise $80 dog charge. Good bye
Hampton inn has lost me as a customer. For life. Choose it regularly as we have a dog. But got charged a surprise $80 for the dog at the hotel. You’ve lost me and my family. FOREVER
Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on 27 Dec 2023
Hey Heidi!We appreciate you taking the time to share your feedback with us, and we regret to learn of your dissatisfaction with the recent experience at our hotel.We understand that unexpected charges can be frustrating, and we apologize for any inconvenience caused by the pet fee. While we strive to communicate all fees transparently, we recognize that there may be instances where guests are caught off guard.It's important to note that pet fees are standard across Hilton properties, including Hampton Inn. The fees contribute to maintaining a clean and comfortable environment for all guests, including those with allergies or sensitivities. We apologize if this information was not adequately conveyed during your reservation process.We value your loyalty and understand the disappointment you feel. We want to assure you that your concerns are taken seriously, and we will use your feedback to improve our communication regarding fees and charges.If you have any further questions or would like to discuss your experience in more detail, please feel free to contact our management directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in Dec 2023
Response from The staff at the Hampton Inn and Suites on 25 Dec 2023
Hello! We are so happy that you had a great stay! Enjoy the rest of the holiday season!

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2023
Response from Alexia E. (Guest Response Services) on 2 Jan 2024
Hi Joseph!Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. It was our pleasure to make your visit memorable.

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on 2 Jan 2024
Hey Pamela!Your positive review made our day! We strive to provide exceptional service, and we're so pleased to hear that we met your expectations. Until next time!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexia E. (Guest Response Services) on 5 Dec 2023
Hey Donald! Thanks for sharing your experience. Looking forward to welcoming you back next time!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bacon for breakfast.
Stayed 1 night in Nov 2023
Response from Alexia E. (Guest Response Services) on 5 Dec 2023
Hi James! Thanks for taking a moment to share your experience with us. However, your comments in regard to our breakfast options are noted and will be further evaluated. With this being said, we look forward to welcoming you back for another 5-star experience here soon!

10/10 Excellent

amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a quiet room for the night. Check in was efficient, the staff was pleasant , the facility and room were clean and most of all, the bed was comfortable and provided a much needed good night's sleep.
Stayed 1 night in Nov 2023
Response from Alexia E. (Guest Response Services) on 30 Nov 2023
Hey Amy! Thank you for choosing to stay with us. Furthermore, we thank you from the bottom of our hearts for leaving such an awesome review. We're elated we could make your stay more enjoyable. Until next time!!

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
..
Stayed 1 night in Nov 2023
Response from Katie B, General Manager on 22 Nov 2023
Thank you so very much for your positive feedback regarding your stay! We look forward to your next visit!Sincerely,The Staff at the Hampton Inn and Suites North Huntingdon

4/10 Poor

ANDREW

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The computers were not working correctly so it took about 30 min to check in, they had to make several calls and then just checked me in on paper. Then our room keys would not work the second evening so we had to get them reprogramed. Not impressed with issue considering the price of the rooms.
Stayed 2 nights in Nov 2023
Response from Alexia E. (Digital Marketing Coordinator) on 20 Nov 2023
Hey Andrew!Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconveniences you encountered during the check-in process and with the room keys. We understand the frustration these issues may have caused and appreciate your patience.The issues you described with the computers and the subsequent delay in the check-in process are certainly not indicative of the seamless experience we strive to provide. We are actively investigating and addressing the technical glitches to prevent such occurrences in the future.Additionally, we are sorry for the inconvenience caused by the malfunctioning room keys. Your feedback has been shared with our maintenance team, and we are taking steps to ensure that our key systems are operating reliably.We genuinely value your feedback as it helps us identify areas for improvement. We understand the importance of a smooth check-in experience, especially considering the price of our rooms, and we are committed to rectifying these issues.If there's anything more you would like to share or if there are specific details you believe we should be aware of, please feel free to reach out directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Thank you for bringing these matters to our attention.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and excellent shower pressure!
Stayed 3 nights in Nov 2023
Response from Alexia E. (Guest Response Services) on 14 Nov 2023
Hi Ron! Thanks for your awesome review!! Looking forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Alexia E. (Guest Response Services) on 14 Nov 2023
Thank you! We look forward to welcoming you back to our establishment soon!

6/10 Okay

John

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
stayed here for 2 nights. My first night I found the shower body wash bottle to be empty ( would think these are refilled after every room cleaning). the next morning I told the lady at the front desk if this could be filled by housekeeping and she assured me they'd take care of it. Upon returning to my room a few hours later, bottle was still empty. House keeping never showed up. Kind of an inconvenience but when you (the hotel) pride yourself on the "little things that matter", I would want to make sure even the smallest of things, like body wash, is filled for your customers so they can at least enjoy a shower.
Stayed 2 nights in Nov 2023
Response from Alexia E. (Guest Response Services) on 7 Nov 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your honest input, as it helps us identify areas where we can improve our services to better meet our guests' expectations.We sincerely apologize for the inconvenience you experienced with the empty body wash bottle in your room during your stay. It is our standard practice to ensure that all guest amenities, including shower products, are refilled after every room cleaning. The situation you described does not meet the high standards we strive to maintain, and for that, we are truly sorry.We take your comments seriously, and we have already addressed this issue with our housekeeping team to ensure that such oversights do not occur in the future. We understand the importance of the "little things that matter," and we are committed to making improvements in this area to ensure a seamless and enjoyable experience for all our guests.Your feedback is invaluable to us, and it allows us to continually enhance our services and uphold our commitment to providing exceptional hospitality. We hope that you will consider giving us another opportunity to host you in the future so that we can demonstrate the improvements we have made based on your suggestions.Thank you for choosing to stay with us, and we look forward to the chance to welcome you back and provide you with a more satisfying experience.