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I entered room 422 around 2:00pm. It was a sauna! The ac was blowing hot air. A tech came and tried very hard to fix it. He couldn’t. He called his boss. No help. Finally I was able to ask for a new room, which I finally got into around 4:00 pm.
PAULA
Stayed 1 night in Apr 2024
4/10 Poor
Rusty
3 Apr 2024
Disliked: Amenities
Many
Rusty
Stayed 1 night in Apr 2024
10/10 Excellent
Enoch, Spanish fork
Travelled with family, Travelled with family and small children
The location was perfect and the staff was so friendly! They had an amazing breakfast and the riverwalk is literally right behind it. We would definitely stay here again!
Thought I was getting a good deal booked online two rooms two nights roughly 450.00 then upon arrival I got hit with 185.00 worth of hidden fees room is now 635.00 not much of a deal
I was so thankful when we walked in we weren't hit with a lot of fragrances or chlorine smell. Everything was neat and taken care of. Having the game area in the lounge was nice. The gym looked great. The pool was perfect for my littles to enjoy.
This was a great place to stay, trendy, simple and clean with everything we needed. We even played three games of pool! We definitely will stay at Tru by Hilton again.
This was a great place to stay, trendy, simple and clean with everything we needed. We even played three games of pool! We definitely will stay at Tru by Hilton again.
The furnace in the room has major problems, with multiple different noises, some very loud coming out of it every time it was on. I let the desk know when I checked out, but they should have known as any past guest would have surely complained. I am sure some poor soul is getting checked into the same room now.
Wade
Stayed 2 nights in Feb 2024
Response from TruIDAGM on 8 Feb 2024
Thank you for your feedback and we are terribly sorry you had issues with the HVAC. We really try our best to make sure everyone has a positive experience by doing routine preventive maintenance and deep cleaning. Please accept our sincerest apologies and we hope you will give us another chance in the future.
Not so much for us. I think this property would appeal to the younger crowed. Modern look and feel. Smaller rooms.
James
Stayed 1 night in Jan 2024
Response from TruIFAGM on 4 Feb 2024
Thank you for taking the time to share your feedback. We understand that the Tru product is not for everyone but are glad that you found the hotel clean with a modern look. Again thank you for sharing your experience and we hope you will give us another try in the future.
The hotel is in a great location very near the greenbelt and falls. I had a nice view of the river from my window and there's a bridge that takes you right to the greenbelt. It's walking distance from several restaurants & bars, convenient location to hwy 20 and I-15 access. The property is new and very clean. Walmart and a few other retail stores are nearby and would be an easy walk.
Cool trendy and new hotel right in the heart of it all. If the weather wasn't so cold we could have walked to our restaurant. Would definitely stay hear again.
Good hotel for an overnight stay convenient to the I15 and nearby restaurants. Breakfast was adequate.
My biggest complaint was the $75 pet stay for one night. We have a small cockerpoo (non-shedding) dog and think that the charge for an overnight stay was excessive. We will think twice about booking here again as this pet fee makes it quite expensive compared to other nearby hotels. Staff and facilities were otherwise fine.