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Reviews of Holiday Inn Express Hull City Centre, an IHG Hotel

3 out of 5
Holiday Inn Express Hull City Centre, an IHG Hotel
80 Ferensway, Hull, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 1002 reviews" "
Rating 8 - Good. 387 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find nice and clean lovely food
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in the city, breakfast included in the price
Stayed 2 nights in May 2024

8/10 Good

Mikhail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“I had an amazing experience staying at the holiday inn! The customer service was top-notch. I highly recommend this hotel to anyone looking for quality nights away from home and excellent service.”
Stayed 1 night in Apr 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Jaiminee

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from AM on 3 Apr 2024
Thankyou for the feedback

10/10 Excellent

cathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for convenience and price staff always friendly and helpful
Stayed 1 night in Mar 2024
Response from AM on 3 Apr 2024
Thankyou for the score I will pass the comment off to the staff

10/10 Excellent

Jola

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in the heart of the the town with lovely views.
Stayed 1 night in Feb 2024
Response from AM on 19 Feb 2024
Brilliant score thankyou

8/10 Good

rory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from AM on 19 Feb 2024
Thankyou for scoring us high , hope to see you again.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the city centre. Staff brilliant - as always
Stayed 1 night in Feb 2024
Response from AM on 19 Feb 2024
Thankyou for the review Brian , I will pass the comments onto the staff

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AM on 13 Feb 2024
Great score thankyou Paul

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hull visit
This was an upgrade from the previous hotel, the Ibis that I stayed in. Pluses include parking in st Stephens directly opposite an entrance to the hotel. I booked through a parking website which worked out cheaper. The room was comfortable, my room faced ferensway but there was no noise issue on the 4th floor.the breakfast a solid 7 out of 10.
Stayed 2 nights in Feb 2024
Response from AM on 13 Feb 2024
Hi Neil , thankyou for the review , I'm sorry to hear there was noise on the corridor , if this was in the early hours we would of come up and investigated it.Parking is very convenient for the hotel , glad to hear the breakfast was a good scoreHope to see you soon

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Great stay as always. Would have given 5* if both the lifts had been working. Lovely room on the top floor with fabulous views over the city. The room was spotlessly clean and the bed was comfy. Excellent breakfast and the staff were friendly and very helpful. I can highly recommend!
Stayed 1 night in Feb 2024
Response from AM on 13 Feb 2024
Thankyou Linda for the lovely reviewThe lift is awaiting a part for the repair , I will pass the comments onto the staff , hope to see you soon

8/10 Good

Deborah

Stayed 1 night in Feb 2024
Response from AM on 13 Feb 2024
Thankyou Deborah , great scoring. Hope to see you again

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not good enough
Was asked to change rooms which I did, I was assured that it would not be noisy as hotel was not very busy. First room on the floor near the lifts so the doors were banging all night, the road noise was bad due to the window being locked but not closed properly
Stayed 1 night in Feb 2024
Response from AM on 7 Feb 2024
Hello there thankyou for the score , I am sorry you wasn't happy with your stay.If you stay again please request a room on the car park side of the hotel and also the end of the corridor.We hope this doesn't put you off and you stay again.

8/10 Good

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from AM on 7 Feb 2024
Thankyou for the high score.

10/10 Excellent

charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg my stay there way amazing the staff was amazing I haven’t had a good night sleep since I’ve slept there I would recommend staying here.
Stayed 1 night in Feb 2024
Response from AM on 7 Feb 2024
Thankyou for the lovely comment.We are very happy when we get the lovely comments.

10/10 Excellent

Christiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
so far the was good stay. The temperature in the room qas great and we didn't need to dress heavy. Breakfast was a bit of a limited choice compared to other holiday Inn we've stayed across UK but it still did the job.
Stayed 1 night in Feb 2024
Response from AM on 7 Feb 2024
Thank you for the score , sorry you was disappointed with the breakfast, all Holiday Inn Express hotels should be serving the same food for breakfast and following IHG standards.We do hope to see you again.

8/10 Good

Henry

Stayed 1 night in Feb 2024
Response from AM on 7 Feb 2024
Thankyou Henry for the high score.

10/10 Excellent

Monsur

Stayed 1 night in Jan 2024
Response from AM on 7 Feb 2024
Fantastic score , I will pass this on to the rest of the staff.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff.. Nothing too much trouble!!
Stayed 1 night in Jan 2024
Response from AM on 7 Feb 2024
Thankyou for the high score , hope to see you again very soon.

4/10 Poor

Del n steve

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No words to describe
Room was fab, check in great, breakfast was tired, over cooked bacon, Rock hard hash browns, coffee fabulous, there was a wide range of foods to pick from. Unfortunately our problem was the noise level! We did approach reception staff We were given a disabled room with interlocking doors, the couple in the room next door were extremely loud love makers, added to that there was a loud bang from above the headboard every half hour or so,
Stayed 1 night in Jan 2024
Response from AM on 31 Jan 2024
Thankyou for the feedback, I am so sorry you didn't have a great stay at the hotel.If you was to stay here again please let us know and we will allocate you an end room on the corridor which would be more comfortable for you.

8/10 Good

jital

Liked: Cleanliness, staff & service, amenities
Great staff and right next to the station. Rooms could be larger and all options were not available at breakfast, but everything ekse was great.
Stayed 1 night in Jan 2024
Response from AM on 31 Jan 2024
Thankyou for the great feedback , we are in a great location for our guest, hope to see you again.

10/10 Excellent

Tim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and very clean room with good . Shower could deal with updating but overall a very good enjoyable stay and would recommend the hotel.
Stayed 1 night in Jan 2024
Response from AM on 31 Jan 2024
Thankyou for the great score , we hope to see you soon

8/10 Good

Brian

Stayed 1 night in Jan 2024
Response from AM on 31 Jan 2024
Great scoring Brian.

8/10 Good

Mark

Liked: Staff & service, room comfort
Good value for money
Decent hotel and good value for money. Right in centre of town, hotel is comfortable and rooms are decent size. Would recommend it.
Stayed 1 night in Jan 2024
Response from AM on 31 Jan 2024
Thankyou mark for your brilliant score , please recommend us to others.

8/10 Good

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AM on 19 Jan 2024
Thankyou for the great score , hope to see you soon

10/10 Excellent

MALCOLM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay
Excellent hotel in great location. Staff are really helpful. Clean and comfortable room at a reasonable price.
Stayed 1 night in Jan 2024
Response from AM on 19 Jan 2024
That's a great score and comment I'm sure the staff will be pleased with the positive feedback

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free breakfast was ok
Stayed 2 nights in Jan 2024
Response from AM on 19 Jan 2024
Glad you enjoyed your breakfast , great scoring

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AM on 19 Jan 2024
Fantastic score , thankyou

8/10 Good

Maree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike other Holiday Inns this one did not have a restaurant. Options at the shopping centre nearby weren’t that extensive. The parking was easy and convenient. The breakfast which was one of our key selling points was again, not up to the same standard as other Holiday Inns.
Stayed 1 night in Jan 2024
Response from AM on 19 Jan 2024
Thankyou for the feedback we are city centre and there is a wide range of restaurants to choose from, reception will always help to choose the best ones for you.Parking is very good and in the best location and for city centre a reasonable price.Sorry to hear you was disappointed in the breakfast we do try to give the best service at all times.

8/10 Good

Kirstie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from AM on 19 Jan 2024
Thankyou for the score , hope to see you again.

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AM on 19 Jan 2024
Thankyou for the score , hope to see you again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AM on 19 Jan 2024
Great score , thankyou.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from AM on 19 Jan 2024
Great scoring I will pass this scoring on to the team.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AM on 19 Jan 2024
Fantastic score , thankyou.

10/10 Excellent

James Ian

Stayed 1 night in Dec 2023
Response from am on 19 Dec 2023
Thankyou for the high score , hope to see you again

10/10 Excellent

Sue

Stayed 1 night in Dec 2023
Response from AM on 19 Dec 2023
Great score thankyou Sue

6/10 Okay

Svetlana

Stayed 1 night in Dec 2023
Response from AM on 19 Jan 2024
Thankyou for the score , hope to see you soon.

8/10 Good

Peter

Stayed 2 nights in Dec 2023
Response from AM on 19 Jan 2024
Great scoring thankyou , hope to see you again.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from AM on 19 Dec 2023
Brilliant score thankyou

8/10 Good

lee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from AM on 19 Dec 2023
Thankyou for the brilliant score

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AM on 19 Dec 2023
High score thankyou Terence

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay as always. Lovely staff. Easy to park in St Stephen’s shopping centre car park. You get a ticket from hotel reception at checkout, it’s £8 for 24 hours. Lovely room on the 7th floor with a view towards the Humber Bridge. It was a big twin room, spotlessly clean. With a big tv and good size bathroom. We went in the bar and was sad the only cider was Magners or Bulmers. Breakfast was tasty. All in all a nice hotel in a very convenient area. Can highly recommend!
The view!
Stayed 1 night in Dec 2023
Response from AM on 19 Dec 2023
Thankyou for the comments , I will pass the comments onto the rest of the staff and let them know we gave great service.Hope to see you soon

8/10 Good

Nik

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent value for money with easy access to the centre of the city. Great views from the upper floors and helpful , knowledgeable staff. The downside was that the room window would not open which lead to a very uncomfortable and restless nights sleep.
Stayed 1 night in Nov 2023
Response from AM on 19 Dec 2023
Thankyou for the feedback , we are in the process of repairing the windows that don't open in the bedrooms.For safety reasons we have to seal these until repaired for guest safety.We hope to see you again soon.

8/10 Good

debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble with check in card had to re scan it ,also nowhere for drinks to keep cool ,no choice of eggs on breakfast and no ash browns but enjoyed our stay
Stayed 2 nights in Nov 2023
Response from AM on 19 Dec 2023
Thankyou for the score , unfortunately our standards state we can only do 4 hot items which is sausages , bacon , beans and scrambled egg.Hope you enjoyed the rest of your stay.

10/10 Excellent

Jayne

Stayed 1 night in Nov 2023
Response from AM on 19 Dec 2023
Thank you for the score

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and fantastic it includes breakfast for that price. The hotel room was very clean and the staff were very helpful.
Stayed 1 night in Nov 2023
Response from AM on 19 Dec 2023
Thankyou for the great feedback hope to see youagain very soon.

8/10 Good

W H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A weekend in Hull
Limited cooked breakfast options especially vegetarian
Stayed 3 nights in Nov 2023
Response from AM on 22 Nov 2023
Thank you for your review , we do offer a vegetarian choice , if you stay again with us just let reception know upon check in and we can cook this for you

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AM on 22 Nov 2023
Thank you for the score , hope to see you again

8/10 Good

Nance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alison on 22 Nov 2023
Thankyou for your score , hope to see you soon.