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Reviews of La Quinta Inn & Suites by Wyndham Houma

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houma
189 Synergy Center Blvd, Houma, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 244 out of 589 reviews" "
Rating 8 - Good. 175 out of 589 reviews" "
Rating 6 - Okay. 85 out of 589 reviews" "
Rating 4 - Poor. 50 out of 589 reviews" "
Rating 2 - Terrible. 35 out of 589 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Edwin, Mandeville

Travelled with partner
Disliked: Staff & service, amenities
The rooms contained no bathroom supplies, such as soap. The maid service was about as low as a hotel could provide. Breakfast was pretty good for this level of hotel. Bottom line, my family is will avoid La Quinta’s in the future.
Stayed 4 nights in May 2024
Response from Theresa Guillory, General Manager on 13 May 2024
Edwin,Thank you for staying with us and providing your feedback! I do apologize that there were no amenities in the room upon your arrival, and I am pleased you were able to take advantage of our HOT breakfast! I do hope when you are next in Houma, that you will stay with us and give us another chance to WOW you!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, and great price
Stayed 2 nights in Apr 2024

6/10 Okay

Lesley

Stayed 1 night in Apr 2024

10/10 Excellent

Tammy

Stayed 1 night in Feb 2024

10/10 Excellent

Stanley

Liked: Cleanliness, amenities, property conditions & facilities
The property was very well maintained and the staff was very friendly television remote didn’t work very well other than that the property was excellent
Stayed 3 nights in Apr 2024

4/10 Poor

Christina

Travelled with partner
Liked: Property conditions & facilities
It was an okay stay, but unfortunately there was mold in the shower, very humid, and unsafe….. but the staff was nice and we were only there 2 nights so it was doable in my opinion.
Stayed 2 nights in Apr 2024

10/10 Excellent

Johnny

Clean
Stayed 1 night in Apr 2024

6/10 Okay

Mary, Arkadelphia

Travelled with partner
Disliked: Amenities
When we checked there was not enough towels or toilet paper. So right off the get go.made a trip down stairs. Toilet was broken then we go to take a shower and the handle was so loose. So the next day a repair guy came and I said how to we get towels. The cleaning lady said she had to see if we were eligible for new towels and I was thrown back. Repair man fix bathroom Time to maybe find a new place to stay.. We have need to find another spot.
Stayed 5 nights in Apr 2024
Response from Theresa Guillory, General Manager on 9 Apr 2024
Hi Mary,Thank you for staying with us and providing your feedback! It sounds like we missed the mark with providing the exceptional service we pride ourselves on here at the LaQuinta, I do hope you guys would give us another chance to "WOW" you when you are next in Houma!

6/10 Okay

Michael

Business traveller
Toilet was about to fall over, toilet seat was so loose it slid so far left it pinched my leg skin, where you pour water into the coffee machine was very dusty i had to clean first but on a positive note there wasn’t any bugs that i saw and the rest of the room was generally clean
Stayed 1 night in Apr 2024
Response from Theresa Guillory, General Manager on 8 Apr 2024
Michael,Thank you for staying with us and providing your feedback! I apologize that you experienced some issues in your room, but I assure you it has been corrected, I do hope when you are back in Houma, that you come out and stay with us again!!

4/10 Poor

JUNG DEOG

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Theresa Guillory, General Manager on 9 Apr 2024
Jung,Thank you for staying with us and providing your feedback! I attempted to reach you on the number we have on file to no avail, I would like to speak to you about your stay at your earliest convenience

4/10 Poor

Minette

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
There was a god awful smell as soon as you walk outside. I had a dog with me so we had to go outside frequently. The elevator and halls were so dirty. Someone was smoking pot across from us and made the whole hall smell. Will not be staying here again.
Stayed 2 nights in Mar 2024
Response from Theresa Guillory, General Manager on 1 Apr 2024
Minette,Thank you for staying with us and providing your feedback! It's disappointing to learn that your recent experience fell short of expectations. Issues with cleanliness and comfort can detract from a stay. Your feedback helps improve our service standards and attention to detail. Your comfort and satisfaction are of utmost importance to us and we wish your experience had reflected that. Should your travels bring you back to our city, you will give us another chance to demonstrate the quality that is usually associated with our hospitality.

2/10 Terrible

John

Business traveller
Disliked: Staff & service, property conditions & facilities
Nasty garbage cans over flowing carpet nasty and couldn’t get towels to take a shower till next morning lady on day shift was very helpful more than I can Shay bout night shift
Stayed 1 night in Mar 2024
Response from Theresa Guillory, General Manager on 1 Apr 2024
John,It's disappointing to learn that your recent experience fell short of expectations. Issues with cleanliness and comfort can detract from a stay. Your feedback helps improve our service standards and attention to detail. Your comfort and satisfaction are of utmost importance to us and we wish your experience had reflected that. We hope, should your travels bring you back to our city, you will give us another chance to demonstrate the quality that is usually associated with our hospitality.

4/10 Poor

LaJoya

Liked: Cleanliness, property conditions & facilities
Noisy .. kids running on the third floor. Tv did not work in my room
Stayed 1 night in Mar 2024
Response from Theresa Guillory, General Manager on 1 Apr 2024
LaJoya,Thank you for staying with us and providing your feedback! Your feedback helps improve our service standards and attention to detail. Your comfort and satisfaction are of utmost importance to us and we wish your experience had reflected that. We hope, should your travels bring you back to our city, you will give us another chance to demonstrate the quality that is usually associated with our hospitality.

2/10 Terrible

christopher

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We pre booked a king suite. They put us in a king not suite without even a sofa bed for kids. Then they moved us to a double queen. The guy didn’t offer any discount or anything for the cheaper room. Also, the room had 1 TOWEL for the first day, for 4 people. The guy claimed to be washing towels but 6 hours later still had none. Plus the hall and stairs were dirty.
Stayed 2 nights in Mar 2024
Response from Theresa Guillory, General Manager on 1 Apr 2024
Christopher,Thank you for staying with us, and sharing your concerns with us! Your feedback helps improve our service standards and attention to detail. Your comfort and satisfaction are of utmost importance to us and we wish your experience had reflected that. We hope, should your travels bring you back to our city, you will give us another chance to demonstrate the quality that is usually associated with our hospitality.

8/10 Good

Kellie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
?
Stayed 1 night in Mar 2024
Response from Theresa Guillory, General Manager on 9 Apr 2024
Kellie,Thank you for staying with us and providing your rating! I do hope you were able to take advantage of our complimentary HOT breakfast and the wide selection we provide!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice can't wait to go back
Stayed 2 nights in Mar 2024
Response from Theresa Guillory, General Manager on 9 Apr 2024
Nicholas.Thank you for staying with us! We can't wait to have you back! Maybe on your next visit you can enjoy some sunshine whilst sunning poolside!

4/10 Poor

Sol

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area the hotel is in smelled like there is waste water plant or sewer issue. The day shift staff is friendly and kind. The facility is in bad shape. The cleanliness of the place is poor. I don’t think it’s the fault of the workers. It may be the lack of enough staff. The place needs cleaning and maintenance from the bathrooms to the elevators to the stained carpets everywhere. I ordered off Expedia and was disappointed again!
Stayed 2 nights in Mar 2024
Response from Theresa Guillory, General Manager on 18 Mar 2024
Sol,Thank you for staying with us and providing your feedback! I apologize for any issues you may have experienced, can you please be so kind as to provide me with the room # you resided in during your stay so that we may investigate and correct the issues you have brought forth, or please feel free to contact me at your earliest convenience

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
you can hear your neighbors. But the staff was excellent and so helpful. I have stayed 3 times.
Stayed 3 nights in Feb 2024
Response from Theresa Guillory, General Manager on 9 Apr 2024
Patricia,Thank you for staying with us and providing your feedback! It's always a pleasure to have you with us! We definitely look forward to your next stay!

8/10 Good

andrea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Property very clean. Only complaint room had a strong doggy smell, like cheesy feet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marlo

Stayed 2 nights in Mar 2024

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed the week and enjoyed it all.
Stayed 7 nights in Feb 2024

4/10 Poor

Clarence

Travelled with family
Disliked: Amenities
Microwave was not operable. Coffee maker did not have a carafe or mug/cup. Refrigerator smelled like rotten seafood, so it could not be used. Very minimal amount of towels and soap. Floor in bathroom and hall were sticky. Toilet seat was extremely loose. Very noisy from nearby rooms.
Stayed 1 night in Feb 2024
Response from Theresa Guillory, General Manager on 29 Feb 2024
Clarence,Thank you for staying with us and sharing your feedback! I do greatly apologize that you experienced some issues during your stay here with us, I have taken note of the room number you stayed in and informed my staff of the same so that all issues can be corrected. I do hope you were able to take advantage of the complimentary HOT breakfast!

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rosalind

Stayed 1 night in Feb 2024

10/10 Excellent

Mary, Arkadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem there was a dog that barked half the night. There should be a special floor just for pets. We are coming back in April. The staff is awesome the breakfast lady is so nice and helpful
Stayed 1 night in Feb 2024

6/10 Okay

GI

Liked: Cleanliness
Disliked: Staff & service
Would not stay again
The hotel itself was ok. The room large and spacious. There was a blood streak on the underside of the duvet.Mattress was not the most comfortable. Has probably seen better days. Staff were very polite however, breakfast was an issue. Was told it was served between 6-9.Went at 7.25 to find all potatoes had gone. There was enough scrambled eggs for one and a half portion and no bacon. I asked if there was more coming out and was told that potatoes would come out in 10. Bacon would be put in and available in 30 minutes.Was told that eggs would be cooked and replenished once the existing portion was eaten. I replied that i did not want to eat eggs now and come back in half an hour for bacon.I asked if there would definitely be eggs when the bacon came out and was told that more eggs could be cooked if there was none when the bacon came out.I returned thirty minutes later and asked if the bacon was ready. 10 streaks of bacon were brought out and added to the potatoes which had been cooked and the portion and a half of eggs that was still there.My wife had eggs and bacon and about 10 minutes later i decided to just have waffles at which point I was asked if i wanted more eggs to be cooked.Whilst I applaud the effort for no food wastage, theexperience was like pulling teeth.I do not blame the employee who clearly in my opinion had been given a directive from management to keep to strict potion control but I should not have to debate regarding availability half way through breakfast
Stayed 1 night in Feb 2024
Response from Theresa Guillory, General Manager on 20 Feb 2024
GI,Thank you for staying with us and providing your feedback! I deeply apologize for your breakfast experience and assure you we do not direct our breakfast cooks in that manner, I do hope you will change your mind and give us another chance to WOW you when you are next in Houma, LA

6/10 Okay

Loreal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Theresa Guillory, General Manager on 20 Feb 2024
Loreal,Thank you for staying with us and providing your feedback! I would definitely like to know what we could have done different to turn your 6 out of 10m to a 10 out of 10

8/10 Good

Glenn, PLAINVILLE

Stayed 1 night in Feb 2024

10/10 Excellent

Thelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was pleasant
Stayed 1 night in Feb 2024
Response from Theresa Guillory, General Manager on 20 Feb 2024
Thelia,Thank you for staying with us and providing your feedback! I am elated to hear you had a great stay and do hope you were able to enjoy our complimentary HOT breakfast

4/10 Poor

Darrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gots to do better
My sheets on both beds were filthy,my bath tub was dirty from the last person who used the room ,spiders were crawling all along the wall,there is plenty of mildew in the bathroom ceiling!
Stayed 1 night in Feb 2024
Response from Theresa Guillory, General Manager on 9 Feb 2024
Darrick,Thank you for providing your feedback! I am sorry you found issues in the room you stayed in while here at the property with us! I do hope you will return to see all of the exciting changes we are making here at the LaQuinta!

4/10 Poor

Victoria

Stayed 2 nights in Jan 2024
Response from Theresa Guillory, General Manager on 9 Feb 2024
Victoria,Thank you for staying with us and providing your feedback, as we use this as training tools for our staff

10/10 Excellent

zelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2024
Response from Theresa Guillory, General Manager on 20 Feb 2024
Zelma,Thank you for staying with us and providing your feedback, I do hope when you are next in Houma, LA that you come back and pay us a visit

8/10 Good

matthew

Stayed 1 night in Jan 2024
Response from Theresa Guillory, General Manager on 9 Feb 2024
Matthew,Thank you for staying and providing us with your feedback!

4/10 Poor

Gennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Water was all over the floor in hallway, it was terrible, everyday water was flooding the hallway, Front desk lady was nice , professional and courteous!
Stayed 2 nights in Jan 2024
Response from Theresa Guillory, General Manager on 17 Jan 2024
Gennifer,Thank you for staying with us and providing your feedback! I do greatly apologize, we had an unexpected pipe burst that happened in the middle of the night on the weekend, and it was difficult to get someone out over the weekend. I do hope you will come back and give us another chance to WOW you!

10/10 Excellent

Tawinna

Stayed 1 night in Jan 2024
Response from Theresa Guillory, General Manager on 9 Feb 2024
Tawinna,Thank you for staying with us and providing your feedback!

10/10 Excellent

Isela, Brownsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Theresa Guillory, General Manager on 9 Feb 2024
Isela,Thank you for staying with us and providing your feedback!

6/10 Okay

Angela

Travelled with partner
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from Theresa Guillory, General Manager on 11 Jan 2024
Angela,Thank you for staying with us and sharing your feedback!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Theresa Guillory, General Manager on 11 Jan 2024
Michael,Thank you for staying with us and providing your rating!

8/10 Good

Anayeli

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
La suite esta de buen tamaño para familias el desayuno #8 lo malo fue que azotaban la puerta la gente que sale por atras del primer piso y se ecuchaba muy fuerte
Stayed 4 nights in Dec 2023
Response from Theresa Guillory, General Manager on 3 Jan 2024
Anayeli,thank you for staying with us and providing your feedback! Glad to hear you were able to take advantage of our complimentary HOT breakfast!

8/10 Good

Rose S

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, clean comfortable rms, great brkft, pool looked nice but closed for the season, didnt get a chance to used the gym but looked gd would stay there again
Stayed 3 nights in Dec 2023
Response from Theresa Guillory, General Manager on 2 Jan 2024
Rose,Thank you for staying with us, during your time in Houma, I do hope you were able to take advantage of our HOT breakfast!

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Theresa Guillory, General Manager on 2 Jan 2024
Dustin,Thank you for staying with us! I do hope when you are next in Houma, LA

10/10 Excellent

Case

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Theresa Guillory, General Manager on 2 Jan 2024
Case,Thank you for staying with us and providing your feedback! I do hope you were able to take advantage of our HOT breakfast during your stay!

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel service ever.
We love the hotel the staff is super nice. And very helpful
Stayed 3 nights in Dec 2023
Response from jo on 15 Dec 2023
Thank you for letting us know how well the staff met your expectations, we will share your experience with them all.

10/10 Excellent

Katian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Dec 2023
Response from jo on 15 Dec 2023
thank you for letting us know how well we did! we look forward to your return .

2/10 Terrible

Allan

Business traveller
Liked: Amenities
When I got here there was no reservation in their system I had to book it at the hotel
Stayed 1 night in Dec 2023
Response from jo on 15 Dec 2023
Thank you for letting us know you had issues and we apologize you had difficulty with your reservation, we are glad we had the room to accommodate your stay.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Thank you for this great review.

4/10 Poor

Emissel saint

Disliked: Cleanliness, staff & service, property conditions & facilities
I was slips and falling do to staff negligence. Map the floor without ni signs of floor was wet.
Stayed 2 nights in Nov 2023
Response from Joe on 19 Nov 2023
We deeply appreciate your willingness to inform us. We understand that you have expressed a concern regarding the condition of the floor in the lobby area. If there are any other worries or issues you may have, we kindly encourage you to contact the general manager. Your feedback, whether positive or negative, is always valued, as it allows us to improve our services for the well-being of our guests.

4/10 Poor

Raymond

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Not very clean. No soap bar in Bathroom. Lots of flies in the room.
Stayed 1 night in Nov 2023
Response from Joe on 17 Nov 2023
I'm sorry to hear about your experience during your stay. We really appreciate you taking the time to share your feedback with us. The tub area dont have soap bar holders in the tub area. We will definitely look into the insect problem that occurred and address it immediately. We sincerely apologize for any inconvenience this may have caused you.