Desk, blackout curtains, iron/ironing board, rollaway beds
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Reviews of Shiretown Inn & Suites

3 out of 5
Shiretown Inn & Suites
282 North Road, Houlton, ME

Reviews

8.0

Very good

Rating 10 - Excellent. 79 out of 223 reviews" "
Rating 8 - Good. 84 out of 223 reviews" "
Rating 6 - Okay. 37 out of 223 reviews" "
Rating 4 - Poor. 14 out of 223 reviews" "
Rating 2 - Terrible. 9 out of 223 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jane

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The check in lady appeared to be annoyed by my presence. Our room was dingy and very smelly.
Stayed 1 night in May 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the staff was great.
Stayed 1 night in May 2024

8/10 Good

Niels

Liked: Cleanliness, staff & service
-
Stayed 3 nights in Apr 2024
Response from the management on 8 May 2024
Thank you Niels for your positive review. We appreciate you staying with us.

10/10 Excellent

TOMOHIRO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from the management on 11 Apr 2024
thanks for the great review!

10/10 Excellent

Nathan

Stayed 1 night in Apr 2024
Response from the management on 8 May 2024
Thank you Nathan for staying with us. We appreciate your positive review.

8/10 Good

Dalynda

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from the management on 11 Apr 2024
Thanks for the positive review!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent ownership and management.
Stayed 1 night in Mar 2024
Response from the management on 11 Apr 2024
Thank you for your great review and comments!

10/10 Excellent

Christopher

Stayed 2 nights in Feb 2024
Response from the management on 14 Feb 2024
Thanks for the great review. We appreciate you staying with us.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good & clean motel
Good, clean spot to get a good night sleep. Not noisy. I had a little trouble figuring out the thermostat but eventually managed. Friendly front desk.
Stayed 1 night in Jan 2024
Response from the management on 14 Feb 2024
Thank you for the great review. We have just installed new heating equipment in all rooms and the thermostats were not yet working properly. I'm glad you were able to figure it out. Thanks again for staying with us!

8/10 Good

Elaine

Stayed 1 night in Dec 2023
Response from the management on 14 Feb 2024
Thanks Elaine for the great review.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from the management on 11 Apr 2024
Thank you for the positive review. We appreciate your business!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very polite people
Stayed 1 night in Nov 2023
Response from the management on 11 Apr 2024
Thank you for the positive review. We appreciate your business!

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is the best place to stay in Houlton, ME!
Stayed 3 nights in Oct 2023
Response from the management on 11 Apr 2024
Thank you for the positive review. We appreciate your business!

4/10 Poor

Kendra

Travelled with family
Disliked: Amenities
Old, needs update, pricey for what you get. Disappointed & won’t stay there again
Stayed 1 night in Sep 2023

6/10 Okay

madeleine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had trouble finding my room as there were no lights outside to show the different complexes and the main door to get in to my building itself had no lights at all. In the dark it could be a hazardous walk to and from the building at night.
Stayed 1 night in Sep 2023

8/10 Good

Mae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from the management on 11 Apr 2024
Thank you for the positive review. We appreciate your business!

8/10 Good

Etienne

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Sep 2023
Response from the management on 11 Apr 2024
Thank you for the positive review. We appreciate your business!

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities
Dirty bathroom
The bathroom was dirty, the shower walls hadn't been cleaned and there was a soap wrapper on the top edge of the shower wall.
Stayed 1 night in Aug 2023

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do to illness we had to extend our stay. Linda and Heather were very helpful and kind in helping us with that. Will recommend staying here.
Stayed 1 night in Aug 2023
Response from the management on 11 Apr 2024
Thank you for the positive review. We appreciate your business!

4/10 Poor

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Gave our room away and gave us a lesser one and wouldn’t refund the difference… slept in tiny beds in a smoky room.
Stayed 1 night in Aug 2023

6/10 Okay

Mildred

Stayed 1 night in Aug 2023

4/10 Poor

Merval

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Property needs major TLC
The room was extremely dated and had a funky smell to it. Fixtures were deteriorating and showed signs that they allowed smoking in the room at one time. The toilet in the bathroom had a slow leak so it would refill the tank every 10 minutes. The mattress and pillows felt like they had not been replaced in years. We left after one night and went to another hotel.
Stayed 2 nights in Jul 2023

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to ATV trail
Stayed 2 nights in Jun 2023
Response from management on 20 Jun 2023
Thank you for the great review. We appreciate your business.

8/10 Good

Shawn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine but the A/C unit keeps shutting off and the room was warm and uncomfortable to sleep , but the restaurant and bar was great.
Stayed 1 night in Jun 2023
Response from management on 20 Jun 2023
We are sorry that your AC was acting up during your stay. Thank you for trying out our restaurant. We appreciate your feedback.

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from management on 20 Jun 2023
Thank you for the great review. We appreciate you staying with us.

6/10 Okay

Lori

Liked: Cleanliness, staff & service
The hotel staff were very nice and professional. The accommodations are clean and basic. The gym and pool were both closed “due to COVID restrictions.” I found this odd since the PHE was declared “over” on May 11th. The restaurant attached the hotel was open though. I had been looking forward to a good workout and some time in pool after a long day of driving.
Stayed 2 nights in Jun 2023
Response from management on 20 Jun 2023
Hello Lori: You were misinformed regarding the pool and weight room. It is currently closed for some needed upgrades and we hope to open again this fall.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed 😞
The king size bed was very uncomfortable. There was No xtowels and xpillows that I requested. The pillows I did have were flat and small. I decided not visit this place again. Also the parking lot needs to fix there crater holes thought out the property. 😞
Stayed 1 night in Jun 2023
Response from the management on 20 Jun 2023
We are sorry we did not meet your expectations. We are sorry your stay with us was disappointing. House keeping did miss the request for extra towels. Had we know prior to your departure we would have kindly delivered them to your room. The driveway does have damage from winter plowing every year and we are in line with our paving contractor to repair the damage. The standard size pillows in your room were in need of replacing and have been replaced.

8/10 Good

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There wasn't many places to eat except fast food there wasn't much to do there the motel was fine
Stayed 2 nights in May 2023
Response from the management on 20 Jun 2023
Thank you for the positive review. We have a great restaurant on premise but unfortunately we are only open Tuesday thru Saturday. Thanks for staying with us.

4/10 Poor

Mi Young

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from the management on 20 Jun 2023
Please give us the detail of your stay. We would like to resolve the issue but are unable to locate your reservation or record of stay.

8/10 Good

cecil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 nite stay
Stayed 1 night in May 2023
Response from the management on 20 Jun 2023
thanks for the positive review

8/10 Good

Corinne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a place to stay nothing unique
Stayed 1 night in May 2023
Response from the management on 11 Apr 2024
Thank you for the positive review. We appreciate your business!

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2023
Response from the management on 20 Jun 2023
Thank you for the great review. We appreciate your stay!

6/10 Okay

Paula

Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
I like that we got to park in the back close to our room. I don't think that they have breakfast available there, but it's close to restaurants that it wasn't a problem at all. Walmart is just down the road. There's a gas station across the street, Pizza Hut, Truck Stop Restaurant.
Stayed 4 nights in May 2023
Response from the management on 20 Jun 2023
Thank you for the great review!!

10/10 Excellent

Chuck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to get a good night sleep
Stayed 1 night in May 2023
Response from the management on 20 Jun 2023
Thank you for the great review!!

10/10 Excellent

Francis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, restaurant nearby, comfortable room.
Stayed 1 night in May 2023
Response from the management on 20 Jun 2023
Thank you for the great review!! We appreciate your business.

8/10 Good

Myron

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I have stayed at this establishment and its always lovely. During this visit, there were signs that the room was not that clean. Specifically, the toilet in the bathroom and behind the ironing board was a pair of dirty underwear, clearly left by a previous guest. Again, I have stayed here plenty of times on business, but this occurrence was unsettling.
Stayed 1 night in Apr 2023
Response from the management on 20 Jun 2023
Thank you Myron for your comments. We are sorry for your disappointing stay with us. We have discussed your issues with housekeeping ,and have address the lack of cleanliness with the entire staff.

8/10 Good

Tami, Saskatoon

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Apr 2023
Response from the management on 20 Jun 2023
Thanks for the great review! We appreciate your business.

8/10 Good

Wanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from the management on 11 Apr 2024
thanks for the great review

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2023
Response from the management on 11 Apr 2024
thanks for the great review

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, nothing fancy but nothing bad either. Nice to have the bar and restaurant on site with good food and entertainment.
Stayed 1 night in Mar 2023
Response from the management on 11 Apr 2024
thanks for the great review

8/10 Good

Denise

Stayed 1 night in Feb 2023
Response from the management on 11 Apr 2024
thanks for the great review

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Mechelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from the management on 11 Apr 2024
thanks for the great review

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and very clean rooms.
Stayed 1 night in Jan 2023
Response from the management on 11 Apr 2024
thanks for the great review

8/10 Good

Donald

Stayed 1 night in Jan 2023
Response from the management on 11 Apr 2024
thanks for the great review

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming
Last minute stay due to bad weather. Liked that there were two sinks.
Stayed 1 night in Jan 2023
Response from the management on 11 Apr 2024
thanks for the great review

10/10 Excellent

Amanda, Bedford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and basic motel, clean and comfortable if a bit dated. I especially liked the sportspub on premises - good beer list and nice vibe and music for a sportspub. And the price (in winter) was right.
Response from the management on 11 Apr 2024
thanks for the great review

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean and quiet place with food options near by.
Response from the management on 11 Apr 2024
thanks for the great review

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I was assigned a room in the building in the back which had a large king size bed. NIce and comfortable.
Stayed 1 night in Nov 2022
Response from the management on 11 Apr 2024
thanks for the great review