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Reviews of The Devil's Punchbowl Hotel

3 out of 5
The Devil's Punchbowl Hotel
52 London Road, Hindhead, England

Reviews

7.4

Good

Rating 10 - Excellent. 115 out of 511 reviews" "
Rating 8 - Good. 199 out of 511 reviews" "
Rating 6 - Okay. 124 out of 511 reviews" "
Rating 4 - Poor. 49 out of 511 reviews" "
Rating 2 - Terrible. 24 out of 511 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Catherine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Such a shame that this property has been left to go to ruin. In such a nice area too. The bedroom was appalling. We had trouble opening the door into it. It had been left to deteriorate. We felt devastated but couldn’t face the travel back home that evening.
Stayed 1 night in May 2024

4/10 Poor

Michael

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I can best describe the hotel as tired. It is in desperate need of some TLC. Checkin started to assume aspects of Basil Fawlty when a member of staff my wife spoke to about checking in told her that he would be along shortly as he was talking to someone! Then a different person tried to check us in but couldn't get the computer to work, before then going to a second person who was trying to check in. However, at last the conversation holder arrived and managed to sort things out.. The room was spacious, the bed was very comfortable and the lovely white fluffy towels were wonderful. Sadly that is where the positive comments cease. The carpet is long overdue for replacement, the chair had damage to the seat resembling a hole, the walls were inn a decent state of decoration, but the gloss paint was flaking on windowsills, door frames etc. There were brown stains on part of the ceiling and on one wall as though from a water leak. The towel rail in the bathroom was quite rusty and there were black marks, possibly from mould, in the shower. We didn't eat there apart from breakfast, and the full English could not be faulted, and it was clearly freshly cooked to order. That said, it did take 30 minutes from ordering to delivery. Understandable if the dining room was busy, but it wasn't. Would we stay there again? Definitely not.
Stayed 1 night in May 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Will no doubt book again
Stayed 4 nights in May 2024

8/10 Good

Steven

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We have stayed here before as it's near family. The property needs a good refurbishment, but they are doing it slowly. The rooms are comfy but in need of a good cleaner. For the price we paid it was fine for what we needed. The staff were really pleasant and helpful and the meals very good
Stayed 3 nights in May 2024

2/10 Terrible

Gabriella

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff, restaurant are always outstanding, feels like home but the property itself is quite dated. Would require refurbishing. Price is attractive.
Stayed 1 night in Apr 2024

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service
Needs a bit of an update as a bit run down in areas, but the price reflects that so worked for us. Pub great, location next to Devils Punchbowl excellent and staff very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Peggy

Stayed 1 night in Apr 2024

8/10 Good

Sara

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very helpful and polite. The breakfast was excellent but the room was dated, carpets dirty, pillows flat and needed replacing. The curtain pelmet was hanging off and there was a cobweb in the sink overflow in the bathroom. But the bedding was very clean. However considering the price i would stay again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly service
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient for an overnight stay prior to golfing at a nearby golf club the next morning
Stayed 1 night in Mar 2024

8/10 Good

Gee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lee

Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Is what it is
Was absolutely fine get what you pay for no complaints no thrills but nothing nasty!!
Stayed 1 night in Feb 2024

8/10 Good

Pamela Linda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap, clean, comfortable but in need of refurb!
The restaurant has been refurbished and we had a lovely meal with excellent service. The hotel is sadly in need of similar treatment and the bathroom refurbishment is overdue. However, it was cheap, clean and comfortable, and served our purpose.
Stayed 1 night in Feb 2024

10/10 Excellent

Stuart

Stayed 3 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Refurb Desperately Needed!
This hotel needs a refurbishment. The room was dated and grotty.The carpets are dirty, and the coffee station top was damaged. The bed linen was thin and cheap. No pillow covers and very flimsy pillows. I had to put wn extra pillow in the case to make it bearable but that wasn't acceptable. Duvets are far too thin.The room was so hot when we got in there, and were unable to open winows as on the ground floor. The shower was really hard to switch on and had no power. The toilet wouldnt flush properly. Breakfast was acceptable, although eggs were overcooked. £24 for 1 adult and 2 children is a lot for Breakfast. This should have been included. Staff very helpful. No complaints there. We only stayed for 1 night, but any longer and we would have had to move hotels as room just not comfortable and didn't feel clean.
Stayed 1 night in Feb 2024

6/10 Okay

Karen

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dated and tired
Dated hotel in need of care, attention and a make over. Restaurant ok but nothing special for the high prices
Stayed 1 night in Feb 2024

6/10 Okay

Robert

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No one at reception. Spare pillows dirty & not in protective bag loose over blanket. No plug in hand basin . Cups not washed
Stayed 6 nights in Feb 2024

10/10 Excellent

Clarissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always friendly my favourite hotel by far x
Stayed 2 nights in Feb 2024

10/10 Excellent

Nicolás

Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay, but long walks on the doorstep.
Staying while attending the University of Surrey. Very convenient location and was able to get to Royal Surrey site in 15 minutes, much easier than coming from Farnham. Rooms comfortable, appear to be going through refurbishment, but comfortable stay with hospitable staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gary

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice but tired
I’m afraid to say that the bedrooms are very much in need of decorating and bathrooms refitting. Staff friendly enough but it’s just a shame about the accommodation.
Stayed 1 night in Jan 2024

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hindhead stay
We have stayed at the hotel on many times, but the hotel is definitely deteriorating and needs a full makeover The bar and restaurant are fine
Stayed 1 night in Jan 2024

10/10 Excellent

Pauline

Stayed 2 nights in Dec 2023

4/10 Poor

Bronwyn

Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, room comfort
Perfect retreat while studying
Nice stay while studying at the university of Surrey, Pieter was very helpful and I enjoyed some nice evening meals in the gastrobistro downstairs. Room was quiet and beautiful location on the Common ideal for walks. In honesty, the decor could benefit from updating along with new pillows. But I would stay again. All staff very friendly and hospitable.
Stayed 4 nights in Nov 2023

8/10 Good

Stewart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A fantastic stay as always the gentleman on reception always greets you with a smile he's a pleasure to talk to and an asset to the company Room with spacious shower was hot parking was reasonable food in the morning for breakfast with lovely
Stayed 1 night in Nov 2023

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
It would be nice to have bedside lights so I could
Stayed 1 night in Nov 2023

4/10 Poor

Deborah

Disliked: Cleanliness, property conditions & facilities
Rather disappointing
Let's start with the positives. The breakfasts were good, and the young ladies serving were very friendly and efficient. The dining room was well decorated and clean. Unfortunately, the bedroom was very disappointing. The bedside unit had the front of the drawer missing. The windowsills were filthy. There was a very strong smell of mould and damp in the room. Around the base of the taps and the overflow in the bathroom was black grime. I could go on, but suffice to say, it was all very tired and in need of a good scrub, especially the carpet.
Stayed 3 nights in Nov 2023

6/10 Okay

Tony

Travelled with group
The hotel was very warm, the bar on Friday night busy with a good atmosphere. The hotel is slightly tired. The breakfast was okay but not good value. I would not rush back to stay again.
Stayed 1 night in Nov 2023

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and a nice hotel
Nice location and a nice hotel. Yes some of the decor needs a bit of updating but on the whole it was fine. The room was pleasant enough. Some areas need a lick of paint. The food in the restaurant was very nice.
Stayed 2 nights in Oct 2023

6/10 Okay

phil

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pleasant friendly staff. Rooms very tired dated and scruffy
Stayed 1 night in Oct 2023

6/10 Okay

Tim

Travelled with partner
Liked: Cleanliness, staff & service
Room very run down Staff excellent Breakfast very good
Stayed 6 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly good service
Friendly , good service . Room clean and beds super comfortable . Bathroom needed better cleaning and the shower hardly worked .
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness
ups and downs
Based around a listed building in an excellent location for access to the Devil's Punchbowl walking trails. The room was large and well equipped. The bed was comfortable and the towels were lovely. Good quality toiletries were provided. However there were some cheap things that spoiled it. The biscuits weren't anything special, and there was no spoon, just a disposable wooden stick. The 'glasses' in the bathroom were flimsy and disposable too. The extractor fan wasn't working (which we reported) and the grouting around the bath could do with a clean.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The hotel itself was a little tired, but staff all friendly and food OK, so no issues for us.
Stayed 1 night in Sep 2023

8/10 Good

Martin

Stayed 1 night in Sep 2023

8/10 Good

dan

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Gary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Refurb well overdue
The bar & restaurant areas are clean & respectful The bedrooms on the other hand are a good 10 years past needing a refurb First room had cobwebs & insects hanging from it in the bathroom & some much black mould stains around the bath. The bedroom part was so date & had a very tired feel. Went to reception & was offered another room. This was a faction better but not much. Beds was comfortable enough & sheets clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great staff
The staff are always friendly and very helpful the rooms and beds are comfortable. We enjoyed anice breakfast each morning. Over all excellent value for money
Stayed 4 nights in Aug 2023

8/10 Good

Anthony

Stayed 1 night in Aug 2023

2/10 Terrible

Bridget

Disliked: Cleanliness, property conditions & facilities
Worst room ever! Unbelievably damp-smelling and musty. Dirty marks on walls. Broken window. Bad-smelling bathroom. Outdated dirty decor. Surrounding countryside is gorgeous, but this place is AWFUL. eBookers should take this hotel off their listings now!
Stayed 1 night in Aug 2023

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business trip
The hotel was once on the main road but now on a no through road .The hotel was a nice size with plenty of safe parking .The rooms were a good size with good wi fi . The only issue I had was that the shower was of poor quality with low pressure .It was a mere dribble .I did complain and was told that maintenance would deal with it . It was not fixed I reported again but the following day I was told it could not be fixed .A new room was offered but it was on the ground floor .I declined as our room . was very quiet . A shame as this was the only issue .
Stayed 4 nights in Aug 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. Good facilities but looking a bit tired and in need of tlc. Staff were excellent, genuinely welcoming and helpful in both Reception and Restaurant. Good value for money.
Stayed 1 night in Aug 2023

8/10 Good

R

Stayed 1 night in Jul 2023