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Reviews of SureStay Hotel by Best Western Higginsville

2.5 out of 5
SureStay Hotel by Best Western Higginsville
6683 South Highway 13, Higginsville, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 137 out of 299 reviews" "
Rating 8 - Good. 93 out of 299 reviews" "
Rating 6 - Okay. 39 out of 299 reviews" "
Rating 4 - Poor. 21 out of 299 reviews" "
Rating 2 - Terrible. 9 out of 299 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michele

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Older property but not bad for the price
Stayed 1 night in May 2024
Response from Hitesh Bhakta on 17 May 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

2/10 Terrible

Gavin

Stayed 2 nights in Apr 2024
Response from Hitesh Bhakta on 21 May 2024
Dear guest, please call us directly to address any issue. As we would like to address your issue. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and a quiet area. Will stay there again.
Stayed 1 night in Apr 2024
Response from Hitesh Bhakta on 1 May 2024
Thank you, we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
A good choice for UCM and area
Stayed 1 night in Apr 2024
Response from Hitesh Bhakta on 14 Apr 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Steve

Stayed 1 night in Apr 2024
Response from Hitesh Bhakta on 27 Apr 2024
Thank you, we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

David

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hitesh Bhakta on 23 Mar 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Katie

Liked: Property conditions & facilities
The staff was amazing! Super helpful!
Stayed 1 night in Mar 2024
Response from Hitesh Bhakta on 20 Mar 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

6/10 Okay

Roberta

Stayed 1 night in Mar 2024
Response from Hitesh Bhakta on 20 Mar 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Dorothy M.

Stayed 2 nights in Feb 2024
Response from Hitesh Bhakta on 20 Mar 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Shane

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Hitesh Bhakta on 20 Mar 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Hitesh Bhakta on 20 Mar 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hitesh Bhakta on 4 Feb 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hitesh Bhakta on 21 Jan 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Juan C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hitesh Bhakta on 21 Jan 2024
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Connie, Cedar Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hitesh Bhakta on 13 Dec 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

John, Mt. Pleasant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff in every way possible. Kind, friendly and very engaging! Rooms were great! I had an issue with a moving trailer and they were very supportive with helping me resolve the situation.
Stayed 1 night in Dec 2023
Response from Hitesh Bhakta on 13 Dec 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, the staff were extra friendly and helpful.
Stayed 1 night in Nov 2023
Response from Hitesh Bhakta on 13 Dec 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

PHILIP

Liked: Staff & service, property conditions & facilities
helpful staff
Stayed 1 night in Nov 2023
Response from Hitesh Bhakta on 13 Dec 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Mario

Stayed 1 night in Oct 2023
Response from Hitesh Bhakta on 13 Dec 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

6/10 Okay

Amy

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Hitesh Bhakta on 13 Dec 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

6/10 Okay

William

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Property is kinda outdated. Booked a suite upon arrival was downgraded due to our dog. So 4 kids 2 adults and 1 dog in a small room with double beds. Beds were uncomfortable, rooms smelled of strong cleaning air freshener.
Stayed 1 night in Nov 2023
Response from Hitesh Bhakta on 2 Jan 2024
Dear guest we apologize for the inconvenience.

10/10 Excellent

David, Wiesbaden

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Nov 2023
Response from Hitesh Bhakta on 13 Dec 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Desiree

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Hitesh Bhakta on 13 Dec 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was pleasantly clean and our room had recently been remodeled. The bed was not that comfortable...kinda hard, but otherwise everything was good.
Stayed 1 night in Oct 2023
Response from Hitesh Bhakta on 1 Nov 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Steven

Travelled with group
Liked: Staff & service, property conditions & facilities
Good value
Stayed 1 night in Oct 2023
Response from Hitesh Bhakta on 1 Nov 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
What can I say about this hotel. If you are looking for a less than typical roadside motel to "rest" your head then this is the place for you. The outside leaves little to be desired and is attached to a bar(wasn't aware of that.) It's very sketchy but well lit in the back secluded area. The beds was as hard as a rock and made a loud banging noise anytime you rolled over but I do have to say the room was very clean. The air conditioner was so incredibly loud that you didn't even have to worry about hearing your neighbors voices from the wall when it shut off. All in all I'm not sure how thisotel was so highly ranked lol
Stayed 2 nights in Oct 2023
Response from Hitesh Bhakta on 1 Nov 2023
Dear guest we apologize for the inconvenience, please call us directly to address this concerns as its easier for us to address the bed and a/c issue if we had an idea on which room you had stayed in.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hitesh Bhakta on 1 Nov 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent Stay
Excellent location and friendly. Will definitely stay again next year.
Stayed 10 nights in Sep 2023
Response from Hitesh Bhakta on 1 Nov 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well lit. Staff were friendly too
Stayed 1 night in Oct 2023
Response from Hitesh Bhakta on 1 Nov 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Karlene

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Hitesh Bhakta on 1 Nov 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
New renovations. Beds and pillows are very comfortable. Very pleased with our stay. Breakfast was ok. That is the only thing that keeps me from checking as excellent.
Stayed 1 night in Oct 2023
Response from Hitesh Bhakta on 9 Oct 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

April

Travelled with family
Liked: Staff & service, room comfort
Check in was friendly. Room was clean. Parts of hotel showing wear. Breakfast was mediocre and dining area definitely need improvements! Overall, the room was good, just don’t go for breakfast and it will be a pretty decent stay.
Stayed 1 night in Oct 2023
Response from Hitesh Bhakta on 9 Oct 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hitesh Bhakta on 9 Oct 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Robert

Travelled with family
Liked: Amenities
Excellent service Superior room
Stayed 1 night in Sep 2023
Response from Hitesh Bhakta on 4 Oct 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet rooms with a good breakfast
Stayed 1 night in Sep 2023
Response from Hitesh Bhakta on 30 Sept 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hitesh Bhakta on 30 Sept 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

gary

Stayed 1 night in Sep 2023
Response from Hitesh Bhakta on 1 Nov 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean and comfortable overnight stay!
Just an overnight stop in route to visit family. Well lit parking area across from hotel’s entrance. Easy access off interstate. Hotel right beside a large Casey’s gas station. Check-in was fast and easy. Room was clean and updated with desk, rolling chair, large TV (we did not use), sitting chair, and nice table when we walked in that was great to have my luggage open and not on floor. Slight cleaning smell but no smell of smoke or pets. A/C unit quickly cooled the room and provided enough white noise that we had no other sounds disturbing us. Queen beds were comfortable and had 4 pillows each but we travel with our own pillows so unsure of their comfort. Room had a cold dorm size fridge, microwave, and mini coffee maker. Bathroom was clean and had nice fluffy towels. Shower head and water pressure were great. Free breakfast had a good selection…scrambled eggs, sausage patty’s, biscuits and gravy, oatmeal packets, bread, bagels, apples, muffins, waffle maker, yogurt, 2 kinds of cereal, whole milk, juice, and coffee. Staff friendly! Hotel is older and kind of looks like a old 1 story motel with inside room access but they have done a nice job updating and the most important thing was that it was very clean and we got a good nights sleep. Would stay here again!
Stayed 1 night in Sep 2023
Response from Hitesh Bhakta on 30 Sept 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

2/10 Terrible

Christel

Disliked: Staff & service, property conditions & facilities
We booked a king and got a queen and we were not even in the same building as the rest of our party. Dogs were barking in the room next to us. Staff was rude. Just overall crummy stay. The first time we stayed it was great thats why we chose this hotel again but it was a complete disappointment.
Stayed 1 night in Sep 2023
Response from Hitesh Bhakta on 30 Sept 2023
Dear guest we apologize for the inconvenience, but your reservation clearly states that you had booked a single queen not a King, please be advised that when a reservation is booked through third party we have no control over the reservation, specially on a sold out night.

6/10 Okay

Bethanie

Travelled with family
Didn't even get to stay due to door technicalities
We arrived shortly before midnight. The desk clerk said they were having trouble with our room door? He went back and forth probably 20 times before someone else came to say they couldn't get the room keys working. Waited for almost an hour They said the Super 8 had a room for us across the way. But they really didn't have enough room for our size family, they also had room key issues, and it was really dirty, pet hair lining the steps and no elevator. So we ended up declining that option and driving further on and sleeping in the car at a truck parking rest stop. :-| It kind of ruined the rest of the trip home. We were so tired. Wouldn't recommend this place. They seem like an unprepared company/place to stay.
Stayed 1 night in Sep 2023
Response from Hitesh Bhakta on 30 Sept 2023
Dear Guest we apologize for the unpleasant experience you went through. We have addressed the issue and had the company reissue us new locks through out the hotel for every defective locks we had.

10/10 Excellent

JOSHUA

Business traveller
Liked: Amenities
This hotel has been completely renovated. Everything is new. You can even smell the newness of the towels. The bed was more firm than what I am used too, but I still had a good nights sleep after driving for 12 hours . The location is extremely convenient as it is right off of the interstate. They had a hot breakfast that consisted of eggs sausage biscuits, and gravy. If you don’t like that, there is a McDonald’s and a pilot gas station directly across the street.
Stayed 1 night in Sep 2023
Response from Hitesh Bhakta on 30 Sept 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hitesh Bhakta on 30 Sept 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly check in
This is more for the staff at the front desk. The gentleman who checked us in, was the friendliest, most welcoming person. He made sure we had everything we needed he was kind and I would stay there again just based on him alone. Thank you!
Stayed 2 nights in Aug 2023
Response from Hitesh Bhakta on 30 Sept 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Had better food options for breakfast than most other places we stayed over the past 10 days
Stayed 1 night in Aug 2023
Response from Hitesh Bhakta on 30 Sept 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled so everything looks great. Overnight staff was excellent, free breakfast was good too
Stayed 1 night in Aug 2023
Response from Hitesh Bhakta on 30 Sept 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property is older and looks it, the rooms had been remodeled. No odor in the building, in fact, the rooms smelled like sandalwood! Comfy beds, good shower, good towels, very clean. Amazing complementary breakfast with real scrambled eggs, delicious biscuits & gravy, yummy sausage (plus fruit, cereal, orange juice, waffles). A good value stay. Very nice staff.
Stayed 1 night in Aug 2023
Response from Hitesh Bhakta on 15 Aug 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
This hotel was clean, the beds were comfortable and they have a very nice breakfast.
Stayed 1 night in Jul 2023
Response from Hitesh Bhakta on 4 Aug 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Easy to get to from the highway. Clean and friendly staff. The breakfast was good also.
Stayed 1 night in Jul 2023
Response from Hitesh Bhakta on 4 Aug 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice room that has been recently updated. Breakfast was decent.
Stayed 1 night in Jul 2023
Response from Hitesh Bhakta on 4 Aug 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.

6/10 Okay

Michael

Stayed 1 night in Jul 2023
Response from Hitesh Bhakta on 30 Sept 2023
Thank you we hope to see you in the future should your travel needs bring you to Higginsville area.