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Reviews of Holiday Inn Express & Suites Harrisonburg University Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Harrisonburg University Area, an IHG Hotel
196 Burgess Road, Harrisonburg, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 255 out of 329 reviews" "
Rating 8 - Good. 47 out of 329 reviews" "
Rating 6 - Okay. 13 out of 329 reviews" "
Rating 4 - Poor. 5 out of 329 reviews" "
Rating 2 - Terrible. 9 out of 329 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in May 2024

10/10 Excellent

Joao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time here, and I find everything satisfactory. The check in was easy and fast, and receptionist explain to my everything in good manners.
Stayed 1 night in May 2024

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Anissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Apr 2024

8/10 Good

Valentine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surroundings were very secure
Stayed 2 nights in Apr 2024

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s like walking into home! We love Holiday Inn Express!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Spacious rooms
Stayed 1 night in Mar 2024

4/10 Poor

wendy

Stayed 1 night in Mar 2024

8/10 Good

Alissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quick overnight ahead of a campus visit to JMU. Property was very clean and parking was easy, close to door. Room was anything but sound proof. We could easily hear hallway conversations, the flushing of a toilet or shower running above us, closing of car doors (we were on second floor). The inability to turn on the fan made it that much more difficult to sleep well with the intense silence interrupted by these noises.
Stayed 1 night in Mar 2024

8/10 Good

Kurt, Boonton

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean but the walls and floors are paper thin. Very loud - you can can hear other guests in bathrooms and walking on floors above
Stayed 1 night in Mar 2024

10/10 Excellent

Hwan-ah

Business traveller
Liked: Amenities
.
Stayed 2 nights in Feb 2024

8/10 Good

Qili, Fredericksburg

Stayed 1 night in Feb 2024

10/10 Excellent

Sam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & new property. Clean room. Close to shopping centers
Stayed 2 nights in Feb 2024

10/10 Excellent

Don, Glen Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable bed
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean spacious room
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon, Yorktown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tyler

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food nearby, very clean room.
Stayed 1 night in Jan 2024

10/10 Excellent

Lori

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and nicely updated. Easy to get to and near a lot of places to eat. The staff was very polite and friendly. The beds are hard as a rock, but that’s okay. Lots of options for snacks in the lobby which was great after a long day of traveling and going to Massanutten. We would stay here again if in the area.
Stayed 1 night in Jan 2024

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall the property and room were new, nice, and clean. It may seem like a small thing, but the window had a blackout shade set in a track so no light got in from outside. That was nice. Biggest negative was the staff member at the desk when we checked in. We rented a suite with a pullout couch, which we needed for our kids. I put in our reservation note that we needed sheets for that bed. When we got there, she gave us sheets, but no blanket. We assumed one would be in the room. There wasn’t. My wife went down and asked for one, along with a couple more towels. She said she would look and bring one up. We waited an hour without hearing anything. I went back down and asked if she had found a comforter or blanket. She said she would grab a comforter. Problem solved. Except she came back and handed me a flat sheet. I said, “That’s not a comforter,” and she looked very confused. I asked for a blanket and she told me they were “all out”. The hotel was far from full and we could have just gotten a comforter from an unoccupied room, but she seemed more interested in eating with her boyfriend in the lobby than making an effort to help find a blanket for my kids. Also, somewhat minor, but we were planning to swim, but the pool was cloudy, unclean, and we decided not to. There are plenty of other options, so we will stay elsewhere next time.
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

arthur

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

kelsey

Stayed 1 night in Dec 2023

10/10 Excellent

Christina L

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, clean facility.
Stayed 1 night in Dec 2023

10/10 Excellent

R

Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an accessible room. Everything was clean and in good working order. My only comment is the lack of gluten free options for breakfast. When I asked I was told there was eggs and sausage. But no gluten free cereal or breads.
Stayed 1 night in Nov 2023

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Olivia

Liked: Cleanliness
Stayed 2 nights in Nov 2023

8/10 Good

Jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to jmu
Stayed 1 night in Nov 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young lady at checking was very nice and helpful with information.
Stayed 1 night in Oct 2023

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious,updated and everything was very clean. Breakfast was not the best though.
Stayed 2 nights in Oct 2023

10/10 Excellent

Maureen

Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can say absolutely nothing negative about this property. The staff was friendly, accomodating, and eager to assist. Our room was spotless and comfortable. And I love that they provide free bottled water during your stay. Would stay again and highly recommend this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Stayed 1 night in Oct 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, friendly staff conveniently located
Stayed 1 night in Oct 2023

10/10 Excellent

LEROY, WICHITA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023