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Reviews of Fairfield Inn & Suites by Marriott Chicago Southeast/Hammond

2.5 out of 5
Fairfield Inn & Suites by Marriott Chicago Southeast/Hammond
7720 Corinne Dr, Hammond, IN

Reviews

8.2

Very good

Rating 10 - Excellent. 315 out of 738 reviews" "
Rating 8 - Good. 255 out of 738 reviews" "
Rating 6 - Okay. 89 out of 738 reviews" "
Rating 4 - Poor. 45 out of 738 reviews" "
Rating 2 - Terrible. 34 out of 738 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

merideth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and is quiet. The staff was friendly. The only thing we noticed was the shower curtain seems too small for the shower.
Stayed 1 night in May 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. It was quiet and comfortable.
Stayed 1 night in May 2024

6/10 Okay

Brittany

Travelled with family, Travelled with family and small children
Our room had a funny smell. Our deadbolt lock was broken. Other guests were singing and screaming up and down the hallways all hours of the night.
Stayed 1 night in May 2024

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in May 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great when I stay
Stayed 2 nights in Apr 2024

8/10 Good

Tempia A Dorsey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of this property and the security .
Stayed 3 nights in Apr 2024

4/10 Poor

Cameron

Liked: Cleanliness, property conditions & facilities
Staff member on reception was not welcoming or friendly. Was abrupt and rude and I felt like I had to work for already paying to stay. I had driven 830 miles today and to be greeted this way was poor form. She was sitting down at the guest area relaxing when I came in and basically hated the fact I was there. Ive worked in hotels most of my life and currently own and operate small hospitality venues in NY so understand the importance of whats a stake. The venue itself is nice but the lady on service needs to be reminded of her role.
Stayed 1 night in Apr 2024
Response from Jay on 11 Apr 2024
Thank you for sharing your feedback. I apologize for the experience was below standard. I will reach out to my leadership team and implement necessary policies to ensure this type of experiences can be avoided in future.Once again, I apologize on behalf of my team.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service! Very clean!
Stayed 1 night in Apr 2024
Response from Jay on 11 Apr 2024
Thank you for taking time to provide feedback. This will be shared as a way to celebrate our hard work with our team.

8/10 Good

Taylor

Overall nice stay
Stayed 1 night in Mar 2024
Response from Jay on 31 Mar 2024
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 Excellent

Wendy, Baraboo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with quality bedding and towels. Everyone of the staff that we met, including the housekeepers, were very friendly.
Stayed 1 night in Mar 2024
Response from Jay on 31 Mar 2024
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 Excellent

Ollie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very nice
Stayed 2 nights in Mar 2024
Response from Jay on 31 Mar 2024
Thank you for your feedback, I will share this with my team as celebration of their hard work.We hope to see you again

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome. Very kind and friendly. They really went above and beyond to make us feel welcomed.
Stayed 1 night in Mar 2024

8/10 Good

J Jesus

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Branden

Stayed 2 nights in Feb 2024

2/10 Terrible

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Phyllis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Stayed 1 night in Feb 2024

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Noise from above our room and from the hallway Coffee had 1 cup for coffee, 1 of regular coffee and 1 of decafe for 2 people Staff was friendly
Stayed 1 night in Feb 2024

8/10 Good

GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

William

Business traveller
Disliked: Room comfort
Pay more and stay elsewhere
I reserved a room several weeks before my stay. When I checked in, the clerk was first too busy on her phone in the lounge area, and then when she meandered over to check me in, no apology for the wait. I was assigned a room behind/beside the elevator, so all night I had to listen to that. The HVAC unit in the window/wall was very noisy, with two options - noisy fan continually running (with the accompanying drying out of sinuses), or noisily kicking on and off all night. With that noise as well as the useless pillows (too soft to use only one, too tall when piled), I got very little sleep. I would recommend paying more and staying somewhere else.
Stayed 1 night in Jan 2024

6/10 Okay

Bigg

Travelled with family and small children
My stay was an ok stay for the most part I stayed the whole weekend Friday to Sunday. My second day there and my room didn’t get clean while I was gone. And today once I checked out I walked out to my front license plate on the ground someone hit my car inside the hotel parking lot and they did not accommodate me for it. Overall rate 7.5
Stayed 2 nights in Jan 2024

8/10 Good

omar, Chicago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
for one night and the continent breakfast is good wonderful stay it's just the location besides that no problem
Stayed 1 night in Jan 2024

4/10 Poor

Jennifer, Winona Lake

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and worn out - bed was super uncomfortable. Staff were nice, but there are a few other hotels right next door that look newer. Wish we had booked one of those instead!
Stayed 1 night in Jan 2024
Response from Matthew on 22 Jan 2024
Dear Jennifer,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. I am glad the staff was able to take great care of you but I am sorry to hear about the beds.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.Sincerely,Matthew UtzFairfield by Marriott Chicago Southeast/Hammond, IN

10/10 Excellent

Latonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lynsey A. - General Manager on 12 Jan 2024
Dear Latonia,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was one of the cleanest hotels I have stood at in Indiana will stay there when I come back
Stayed 1 night in Dec 2023
Response from Lynsey A. - General Manager on 5 Jan 2024
Dear Charles,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Irma

Travelled with partner
Stayed 1 night in Dec 2023

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yikes
The hotel is basically on the middle of the highway. Terrible location. Bleak, dingy, gross. The front desk person was unhelpful at best. A group of my family was in different rooms for a funeral. My parent’s room had ripped curtains and a dirty toilet. My room had a dirty toilet. My sister’s room had mold in the shower. The halls reek of cigarette smoke. Marriott needs to remove this hotel from its portfolio
Stayed 2 nights in Dec 2023
Response from Lynsey A. - General Manager on 5 Jan 2024
Dear Lisa,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Michael A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lynsey A. - General Manager on 5 Jan 2024
Dear Michael A.,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Yin Chian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good . And good location
Stayed 2 nights in Dec 2023
Response from Lynsey A. - General Manager on 18 Dec 2023
Dear Yin Chian,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lynsey A. - General Manager on 18 Dec 2023
Dear Joseph,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Garrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lynsey A. - General Manager on 18 Dec 2023
Dear Garrick,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Antwron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lynsey A. - General Manager on 18 Dec 2023
Dear Antwron,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in late. The machine that had the food, had empty boxes. This was disappointing although we did find something else suitable to eat. This was a minor problem. Overall, the stay was extremely satiffactory
Stayed 1 night in Nov 2023
Response from Lynsey A. - General Manager on 1 Dec 2023
Dear Donna,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. I do want to apologize for the empty food boxes you experienced in our Market. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lynsey A. - General Manager on 22 Nov 2023
Dear Ivan,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Olivia

Travelled with partner
We were in town for a concert at the Hard Rock and this hotel was a quick choice for price and looks. Jackie was the staff member who checked us in and was amazing! Breakfast fit our needs and it was relatively quiet for a hotel off the highway and on a Friday night. Will definitely stay again if ever in the area!
Stayed 1 night in Nov 2023
Response from Lynsey A. - General Manager on 22 Nov 2023
Dear Olivia,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poorly Maintained Hotel
I am surprised of the level of stars this hotel has. Our room had torn drapery, a poorly operational toilet, patch work wall paper, a bed that was improperly affixed to a twin size frame, cracked lamp shade, tile that did not adhere to the wall, it just seemed like the management was at a place where they just did not care any more. When I walked into the hotel to see the cluttered front desk and associates eating their meals and texting at the front counter, I suspected that the quality of the hotel would likely match what was seen. On a good note, the towels and bedding were clean and the Heat and AC were operational
Stayed 2 nights in Oct 2023
Response from Lynsey A. - General Manager on 27 Oct 2023
Dear Anonymous,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Lynsey A. - General Manager on 27 Oct 2023
Dear Michelle,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Randall

Stayed 1 night in Oct 2023
Response from Lynsey A. - General Manager on 22 Nov 2023
Dear Randall,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the ownership, leadership, housekeeping, and maintenance teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

wayne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
lack of cear
Stayed 1 night in Oct 2023
Response from Lynsey A. - General Manager on 16 Oct 2023
Dear Wayne,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place. Thank you so much for your time and feedback.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lynsey A. - General Manager on 22 Sept 2023
Dear Margaret,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the desk clerk 9/11 was one of the most personable clerks i have run across. approachable, professional, easy going.
Stayed 1 night in Sep 2023
Response from Lynsey A. - General Manager on 22 Sept 2023
Dear Steven,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Raju

Stayed 1 night in Sep 2023
Response from Lynsey A. - General Manager on 13 Sept 2023
Dear Raju,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Fumika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lynsey A. - General Manager on 13 Sept 2023
Dear Fumika,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Sandra

Stayed 2 nights in Sep 2023
Response from Lynsey A. - General Manager on 7 Sept 2023
Dear Sandra,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Belinda A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and quiet. I would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Lynsey A. - General Manager on 5 Sept 2023
Dear Belinda,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

DAWN

Liked: Cleanliness, staff & service
Fantastic friendly staff at check in. Room was clean. Bed was not comfortable
Stayed 1 night in Sep 2023
Response from Lynsey A. - General Manager on 5 Sept 2023
Dear Dawn,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Flora

Liked: Staff & service, property conditions & facilities, room comfort
I was greetedby the clerk Jackie who was very helpful to me upon my arrival!! It was very peaceful and everyone was accommodating! I have no comlaints!
Stayed 2 nights in Aug 2023
Response from Lynsey A. - General Manager on 30 Aug 2023
Dear Flora,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Yesenia

Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Lynsey A. - General Manager on 30 Aug 2023
Dear Yesenia,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I appreciate your time and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entering from parking lot the property seemed a little sketchy but once inside it was very nice and the receptionist was exceptionally kind to my son and I. Breakfast was good, plenty of choices. I was extra pleased that there was oatmilk to go with my oatmeal as I'm allergic to dairy.
Stayed 1 night in Aug 2023
Response from Lynsey A. - General Manager on 30 Aug 2023
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Janet

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff including housekeeping were excellent. I was able to check in a bit earlier which I was grateful for as I was very tired. All bedding was fresh and clean. My room 221 was well kept and the carpeting was cleaned to perfection. However, there was a smell coming from the air conditioner. The filters were clean but the air conditioner itself emitted a bad smell so I did not use it. I could use the bath but not the shower. It did not work. This was a handicapped-equipped room. There is mold under the shower chair and I believe mold is the problem in the air conditioner. Please check as mold spores should not be inhaled. Breakfast was very good and served hot. Please check for mold, especially in my room and also the pool room. The staff were helpful and friendly and this made my stay comfortable and worthwhile.
Stayed 1 night in Aug 2023
Response from Lynsey A. - General Manager on 25 Aug 2023
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel leadership team as a way of celebrating the great guest experiences we delivered. I do apologize for the odor from the air conditioner unit and the issue with the shower chair. Both have been addressed and I am very sorry you had to experience that. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.