Reception

Reviews of Chateau Bedford, Trademark Collection by Wyndham

4 out of 5
Chateau Bedford, Trademark Collection by Wyndham
133 Kearney Lake Rd, Halifax, NS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1025 out of 1604 reviews" "
Rating 8 - Good. 416 out of 1604 reviews" "
Rating 6 - Okay. 98 out of 1604 reviews" "
Rating 4 - Poor. 35 out of 1604 reviews" "
Rating 2 - Terrible. 30 out of 1604 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So fresh and clean!
Stayed 2 nights in May 2024

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious.
Stayed 1 night in May 2024

10/10 Excellent

Jeannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service
A little outside downtown Halifax but less expensive than downtown hotels.
Stayed 2 nights in May 2024
Response from AM on 23 May 2024
Thank you for taking the time to review your stay with us Linda. A lot of our guests enjoy being outside the chaos of downtown Halifax but still being a short drive away. I'm glad you found our pricing reasonable for your needs. We hope to welcome you back another time.

10/10 Excellent

venny

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and friendly
Stayed 2 nights in May 2024
Response from AM on 23 May 2024
Thank you for the lovely score Venny. We definitely appreciate the kind words and hope that you would return in the future.

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice property with breakfast included. Beds were comfortable.
Stayed 1 night in May 2024
Response from AM on 21 May 2024
Thank you for taking the time to review your stay with us Charlene. We appreciate all the lovely comments and are happy that you enjoyed your stay with us. We look forward to hopefully welcoming you back another time.

10/10 Excellent

Jingxing

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good
Stayed 1 night in May 2024
Response from AM on 21 May 2024
Thank you for the lovely score Jingxing. We hope to welcome you back again soon.

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Safe in the room, but when called the desk they said no access to it and pretty much hung up. Lobby washrooms early morning women’s had no Kleenex and men’s had no toilet paper. Yes, the guy in the desk took care of asap, but it makes you wonder how often they’re cleaned and restocked.
Stayed 2 nights in May 2024
Response from AM on 21 May 2024
Thank you for taking the time to review your stay with us Melanie. I am very sorry to hear about your experience during your recent stay. Had your safe been locked upon your entry into the room the front desk staff definitely have access to the tools required to get that open and working for you. So I will definitely be following up with them. As for the public washrooms they are maintained and cleaned several times a day so I am unsure as to why certain items had not been re stocked... but I definitely appreciate you brining this to my attention. Hopefully we will be able to welcome you back to the hotel another time.

10/10 Excellent

Anila, Brampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious for 4 and very comfortable breakfast was very good Staff are friendly and accommodative Choice of fast food nearby though some close early
Stayed 2 nights in Apr 2024
Response from AM on 21 May 2024
Thank you for taking the time to review your stay with us Anila. Thank you for all the lovely comments and we are so happy that you had such a great stay. We look forward to welcoming you back another time.

8/10 Good

Darcy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room staff and breakfeast our room smelled like wet dog only bad thing maybe a steam cleaning .Rugs arent great for hotels.
Stayed 1 night in May 2024
Response from AM on 21 May 2024
Thank you for taking the time to review your stay with us Darcy. We definitely appreciate the kind words. I am a little taken aback about the smell in the room. All of our gust rooms undergo inspection by our Housekeeping Manager prior to check in. So for this not to have been brought to our attention is concerning. We will be following up with your feedback and taking a look at this particular room. Hope to welcome you back another time.

10/10 Excellent

NJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful polite and friendly It was a good location and affordable. Also the breakfast was good.
Stayed 2 nights in May 2024
Response from AM on 14 May 2024
Thank you for taking the time to review your stay with us NJ. We also appreciate all the lovely feedback and are so happy that you had such a great stay. We look forward to welcoming you back.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to destinations from the property. Good breakfast, pool, free parking.
Stayed 4 nights in May 2024
Response from AM on 14 May 2024
Thank you for taking the time to review your stay with us Melissa. We appreciate all the lovely feedback and are happy that the hotel was well located for you. We hope to welcome you back another time.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from AM on 21 May 2024
Thank you for the lovely score Christina. We hope to welcome you back again soon.

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent breakfast!
Stayed 1 night in May 2024
Response from AM on 14 May 2024
Thank you for the wonderful review Darlene. So glad to hear you got to enjoy the breakfast. We hope to see you back again soon.

10/10 Excellent

Shane

No
Stayed 1 night in May 2024
Response from AM on 14 May 2024
Thank you for the lovely score Shane. We hope to see you back again soon.

10/10 Excellent

Courtney, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from AM on 14 May 2024
Thank you for the lovely score Courtney. We hope to see you back again soon.

2/10 Terrible

Sally

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived at 5 after a long drive our room was not ready. We waited over half an hour to get in our room.
Stayed 1 night in May 2024
Response from AM on 14 May 2024
Hello Sally. I had actually responded to some other feedback you had left giving you a brief explanation of why there was a delay in being able to get you checked in. I did also reach out to you and wasn't able to make contact. I did also do a discount on your bill for a larger sum than you had asked the front desk agent for.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price, great parking and really clean.
Stayed 1 night in May 2024
Response from AM on 14 May 2024
Thank you for the wonderful score and lovely feedback Jessica. We are so happy you had a great stay and we can't wait to welcome you back.

6/10 Okay

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is ok, Friendly staff
Stayed 4 nights in May 2024
Response from AM on 14 May 2024
I'm sorry to hear that the hotel did not live up to expectations Danny. We do however appreciate the acknowledgement of the friendly staff. We hope to see you back another time.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed how easy everything was, parking, the room was great.
Stayed 3 nights in Apr 2024
Response from AM on 14 May 2024
Thank you for taking the time to write a lovely review Donna. We are so happy you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from AM on 14 May 2024
Thank you for the lovely score Colleen. We hope to welcome you back again soon.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in May 2024
Response from AM on 14 May 2024
Thank you for the lovely score Colleen. We hope to welcome you back again soon.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in!
Stayed 1 night in May 2024
Response from AM on 4 May 2024
Thank you for the lovely score Jennifer. We hope to welcome you back again soon.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the morning breakfast
Stayed 1 night in May 2024
Response from AM on 4 May 2024
Thank you for the lovely score Nancy and we are so happy to hear that you enjoyed the breakfast. Hopefully we get to welcome you back again soon.

10/10 Excellent

Hendrik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and friendly staff.
Stayed 5 nights in Apr 2024
Response from AM on 4 May 2024
Thank you for the lovely score Hendrik and thank you for the kind words. We hope to see you back again soon.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean and convenient place to stay. We stay here often and are never disappointed. The included breakfast is excellent!
Stayed 1 night in Apr 2024
Response from AM on 4 May 2024
Thank you for taking the time to review your stay with us Monica and thank you for all of your kind words and continued loyalty. We can't wait to see you again.

6/10 Okay

Daniel

Travelled with family and small children
All right!
Stayed 1 night in Mar 2024
Response from AM on 4 May 2024
Thank you for taking the time to review your stay with us Daniel. Hopefully if you choose to return we can provide you with a 5 star experience.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping, dinning.
Stayed 1 night in May 2024
Response from AM on 4 May 2024
Thank you for the wonderful score Daniel. We hope to welcome you back again soon.

10/10 Excellent

Jay

Travelled with family
Liked: Amenities
Bery friendly
Stayed 1 night in May 2024
Response from AM on 4 May 2024
Thank you for the lovely score Jay. We hope to welcome you back again soon.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
Pool was out of service and we were never notified of this before our arrival. We booked a hotel that specifically had a pool so this was disappointing. The fitness centre was locked and the lights were out during listed operating hours which was very strange.
Stayed 2 nights in Apr 2024
Response from AM on 14 May 2024
Hello Matthew. I know that we did try and reach out to each guest we had arriving to notify them about the pool closure. When brining up your specific booking I can see a note on file that we did try calling the phone number attached to your booking and weren't able to get a hold of you and did leave a voicemail.Also, the lights in the fitness room are on a motion sensor so they are only on when guests are in the room making use of it. The room does require a specific keycard to access which you would receive at the front desk.Hopefully you would return another time.

8/10 Good

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Apr 2024
Response from AM on 4 May 2024
Thank you for the lovely score Shari. We hope to welcome you back again soon.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from AM on 4 May 2024
Thank you for the lovely score Kathy. We hope to welcome you back again soon.

10/10 Excellent

Bansi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from AM on 4 May 2024
Thank you for the wonderful score Bansi. We hope to see you again soon.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, cleanliness and even better staff and customer service
Stayed 1 night in Apr 2024
Response from AM on 4 May 2024
Thank you for taking the time to review your stay with us Nancy. We appreciate all the lovely feedback and hope that we can welcome you back again soon.

4/10 Poor

karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service and friendly service is important to me! When I checked in the girl was not friendly, my husband and I stay here every time we come to Halifax, which is a lot. We have always received excellent customer service. She didn’t even tell us about breakfast, what time is was . No welcoming when I got there. We knew the information, but that is not the point.
Stayed 1 night in Apr 2024
Response from AM on 28 Apr 2024
Thank you for taking the time to review your stay with us Karen. I am so sorry to hear about your experience this weekend. I know that we do have a brand new staff member who is only on her 4th day with us and I believe she was just starting to attempt doing check ins this weekend. This feedback is extremely helpful and definitely points out areas that may need more focus than others. We definitely appreciate your loyalty and hope to welcome you back another time.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was very easy, room was clean !
Stayed 1 night in Apr 2024
Response from AM on 28 Apr 2024
Thank you for taking the time to review your stay with us Jennifer. Thank you for all of your feedback and we are glad you had a great stay. We hope to see you back again soon.

10/10 Excellent

Doreen

Travelled with family
Liked: Amenities
Just an overall great experience!
Stayed 1 night in Apr 2024
Response from AM on 28 Apr 2024
Thank you for taking the time to review your stay with us Doreen. We are so happy to hear you had such a great stay and we look forward to welcoming you back again soon.

10/10 Excellent

mansorah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Dec 2023
Response from AM on 28 Apr 2024
Thank you for taking the time to review your stay with us Mansorah. We are so happy to hear you had a great experience and we hope to welcome you back again soon.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank You , for the pleasant stay
Stayed 1 night in Apr 2024
Response from AM on 28 Apr 2024
Thank you for taking the time to review your stay with us Evelyn. We are so happy to hear that you had a pleasant stay and we look forward to welcoming you back another time.

10/10 Excellent

Loretta, Garlands Crossing

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here all the time and have yet to have a bad experience.
Stayed 1 night in Apr 2024
Response from AM on 28 Apr 2024
Thank you for taking the time to review your stay with us Loretta... and thank you for your continued loyalty. We look forward to the next time we can welcome you back.

8/10 Good

Stella

Stayed 2 nights in Apr 2024
Response from AM on 14 May 2024
Thank you for the lovely score Stella. We hope to welcome you back again soon.

10/10 Excellent

Milan

Stayed 1 night in Apr 2024
Response from AM on 14 May 2024
Thank you for the lovely score Milan. We hope to see you again soon.

6/10 Okay

DASIK

Stayed 1 night in Apr 2024
Response from AM on 21 Apr 2024
Looking at your score I am assuming your stay with us did not live up to expectations Dasik. I hope we have the chance to welcome you back in the future and provide you with a superior experience.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AM on 21 Apr 2024
Thank you for the lovely score Paul. We hope to welcome you back again soon.

10/10 Excellent

Maia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained and clean.
Stayed 1 night in Apr 2024
Response from AM on 21 Apr 2024
Thank you for the lovely score Maia. We hope to welcome you back again soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Nothing
Stayed 1 night in Apr 2024
Response from AM on 21 Apr 2024
Thank you for the lovely score Jason. We hope to welcome you back again soon.

10/10 Excellent

Shayne

Liked: Property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from AM on 15 Apr 2024
Thank you for the lovely score Shayne. We hope to welcome you back again soon.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Quiet
Stayed 4 nights in Apr 2024
Response from AM on 8 Apr 2024
Thank you for taking the time to review your stay with us Andre. We can't wait to welcome you back.

10/10 Excellent

barb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , breakfast is spot on , staff friendly this is our third time .. we will be back !
Stayed 1 night in Apr 2024
Response from AM on 8 Apr 2024
Thank you for taking the time to review your stay with us Barb and thank you for your continued loyalty and feedback. We can't wait to welcome you back.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 2 nights in Mar 2024
Response from AM on 8 Apr 2024
Thank you for taking the time to review your stay with us Peter. We hope to welcome you back again soon.