Free daily on-the-go breakfast
Check availability

Reviews of Urban Boutique Hotel, BW Signature Collection

2.5 out of 5
Urban Boutique Hotel, BW Signature Collection
536 Wade Hampton Blvd, Greenville, SC

Reviews

8.0

Very good

Rating 10 - Excellent. 292 out of 654 reviews" "
Rating 8 - Good. 179 out of 654 reviews" "
Rating 6 - Okay. 70 out of 654 reviews" "
Rating 4 - Poor. 53 out of 654 reviews" "
Rating 2 - Terrible. 60 out of 654 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Billy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has been renovated and is a very good value for the price of the rooms. The renovation was well done. Also, the breakfast was very good The location is good for a quick drive to downtown. You could walk it but it would probably take 30-40 minutes.
Stayed 2 nights in May 2024
Response from fenil on 21 May 2024
Thank you for staying with us.

10/10 Excellent

Charles

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old bone hotel wonderfully brought back to life. A unique experience and very well done!
Stayed 3 nights in May 2024
Response from fenil on 19 May 2024
Thank you for staying with us.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in May 2024
Response from fenil on 11 May 2024
Thank you for staying with us.

10/10 Excellent

tersydes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price and clean rooms!
Stayed 1 night in May 2024
Response from fenil on 5 May 2024
Thank you for staying with us.

8/10 Good

Jerri

Liked: Cleanliness, property conditions & facilities
Carpet needed deep cleaning.
Stayed 1 night in May 2024
Response from fenil on 3 May 2024
Thank you for staying with us. Sorry for inconveniences.

2/10 Terrible

Kaitlyn, Bladenboro

Travelled with family and small children
Disliked: Staff & service
Unhelpful and compassionless
Stayed 1 night in Apr 2024

8/10 Good

Dulcy

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was so comfortable.
Stayed 1 night in Apr 2024
Response from fenil on 22 Apr 2024
Thank you for staying with us.

10/10 Excellent

Reggie

Stayed 5 nights in Mar 2024
Response from fenil on 24 Apr 2024
Thank you for staying with us.

2/10 Terrible

Gene-Autry Singleton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot and this hotel was the worst place I’ve ever stayed at. The front desk lady was extremely rude. One day I get back to the hotel ready to relax and all the linens had been stripped from the bed and it was hours before they replaced them. The next day I told them I didn’t need service and they barged in my room after telling them I didn’t need service and asked that I leave the room. Felt very uncomfortable at this hotel.
Response from fenil on 20 Mar 2024
Sorry for inconvenience.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay; we would have liked the bed not to be so soft but still not bad. Nice play along with being able to go across the street to eat.
Stayed 1 night in Mar 2024
Response from fenil on 18 Mar 2024
Thank you for staying with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff excellent. It can be loud because of the cars and trucks near.
Stayed 3 nights in Mar 2024
Response from fenil on 18 Mar 2024
Thank you for staying with us.

2/10 Terrible

Skaia

Thumbs down
Stayed 2 nights in Mar 2024
Response from fenil on 14 Mar 2024
sorry for inconvenience.

8/10 Good

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price the room was fine. We only stayed 2 night and arrived fairly late. Check in was easy and staff were friendly and quick. The room was clean and nice with solid floors, nice large bathroom etc. The bed mattress was a little lumpy and you sink in the middle. Bathroom Door was difficult to close. Otherwise fine. Breakfast looked great but we didn’t have time.
Stayed 1 night in Mar 2024
Response from fenil on 14 Mar 2024
Thank yo for staying with us.

10/10 Excellent

Jose

Liked: Cleanliness, amenities
Nice and clean, good costumer service
Stayed 1 night in Mar 2024
Response from fenil on 14 Mar 2024
Thank yo for staying with us.

10/10 Excellent

Cynthia

Stayed 1 night in Feb 2024
Response from fenil on 21 Mar 2024
Thank you for staying with us.

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated refurbished older motel, strategically located near downtown. Priced right and staff was friendly. Definitely would stay again
Stayed 1 night in Feb 2024
Response from fenil on 26 Feb 2024
Thank you for staying with us.

8/10 Good

Glenn

Liked: Cleanliness, property conditions & facilities
Clean!
Stayed 1 night in Feb 2024
Response from fenil on 25 Feb 2024
Thank you for staying with us.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Room for the Money
I stayed there over night and the room met my needs. The breakfast offered was much better than I anticipated it would be. I would stay there again.
Stayed 1 night in Feb 2024
Response from fenil on 22 Feb 2024
Thank you for staying with us.

10/10 Excellent

Hosea

Stayed 2 nights in Feb 2024
Response from fenil on 21 Mar 2024
Thank you for staying with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
For sure will be staying again. Great place to relax. Employees were friendly and everything was very pleasant.
Stayed 1 night in Feb 2024
Response from fenil on 21 Feb 2024
Thank you for staying with us.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was great price is awesome bed was soft but fine breakfast is great
Stayed 2 nights in Feb 2024
Response from fenil on 21 Feb 2024
Thank you for staying with us.

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, staff & service
Not the nicest looking hotel on first sight. Staff was friendly. Breakfast plentiful. Room clean, but smelled damp and chemical upon entering, but tolerable. All in all, not the best, but a GREAT price that was worth it!
Stayed 1 night in Feb 2024
Response from fenil on 20 Feb 2024
Thank you for staying with us.

10/10 Excellent

Savannah

Stayed 1 night in Feb 2024
Response from fenil on 21 Mar 2024
Thank you for staying with us.

10/10 Excellent

Hosea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern Container Construction... beautiful Greenville wooded view... very clean and modern interior... lovely hot breakfast... Boutique Style affordability... and the $100 Security Deposit was a shock, however, I can see how it will keep this unique specialty property clean and special over time. Not necessarily a Sports Bar patron however, there's one with great food an inviting staff, and lots of warm neighbors across the road. Easy walk to Main Street for excellent restaurant choices, General Store shopping, and the famous Falls.
Stayed 1 night in Feb 2024
Response from fenil on 19 Feb 2024
Thank you for staying with us.

10/10 Excellent

Jeni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband stayed the night here for our anniversary and it was amazing! Very clean and nice! Got late checkout at 12 and they were very nice about it! Breakfast was a good selection as well! Easy check in. There is a 100$ deposit that gets refunded back to you. Incase anyone isn't aware of that but it was a easy stay!
Stayed 1 night in Feb 2024
Response from fenil on 17 Feb 2024
Thank you for staying with us.

8/10 Good

Catherine

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from fenil on 18 Feb 2024
Thank you for staying with us.

6/10 Okay

Catherine

Liked: Staff & service, property conditions & facilities
It was ok for the money, most likely wouldn’t stay there alone. Room needs better noise insulation
Stayed 1 night in Feb 2024
Response from fenil on 17 Feb 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Meh
No pleased, stopped here because I didn’t know the area but the hotel smelled awkward. I woke up throughout the night due to the thinness of the facility. Also woke up to bed bug bites and couldn’t take food back to my room which was fine the food looked not edible.
Stayed 1 night in Feb 2024
Response from fenil on 17 Feb 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The hotel room does not have any bed bugs.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for the price
For the price it is much nicer than expected. Nice decor inside and out. Good breakfast as well. Only complaint is the water takes a while to heat up.
Stayed 1 night in Feb 2024
Response from fenil on 10 Feb 2024
Thank you for staying with us.

4/10 Poor

Juan, Hartland

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Mattress was. Terrible.The breakfast was not available on Monday and very limited on Tuesday and Wednesday, on Thursday the scrambled eggs were sitting in water. The staff was missing and the maid service was poor. They were in the room spying every day but didn't make the bed or refresh the linens.
Stayed 4 nights in Jan 2024
Response from fenil on 2 Feb 2024
Sorry for inconvenience. we do serve breakfast every day. There is no water in eggs its steam that create water. We do have sign on door says ring the bell for service.

4/10 Poor

Anna

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from FENIL on 29 Jan 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice updates, great breakfast selection, and good price. It’s not a negative because some may like soft beds, I prefer firm. Would recommend and would stay again if in the area.
Stayed 1 night in Jan 2024
Response from fenil on 28 Jan 2024
Thank you for staying with us.

2/10 Terrible

Franklin, Lawrenceville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are super rude. Booked 2 nights but after 24hrs . Super thin walls. Beds uncomfortable. The bathroom makes it look nice but that’s about it
Response from fenil on 17 Jan 2024
Guest only made reservation for 1 night. And check out was at b11:00 am. Guest refuse to check out and they check out at 1:00 pm.

6/10 Okay

Debbie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
$100 deposit to stay was too much.
Stayed 2 nights in Jan 2024
Response from Fenil on 15 Jan 2024
Thank you for staying with us. When you make reservation throw Hotels.com they clearly state under Fees & policies (A damage deposit of USD 100 will be collected before check-in) on expedia website.

10/10 Excellent

Karie

Stayed 1 night in Jan 2024
Response from fenil on 28 Jan 2024
Thank you for staying with us.

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend it to anyone.Even had roaches
Stayed 2 nights in Dec 2023
Response from fenil on 2 Feb 2024
Thank you for staying

6/10 Okay

john

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Owner
All Taxes should be included City tax is not , it’s a pain for my office To send in the payment At one time I had 3 rooms there All payments should be included with Hotels.coms
Stayed 1 night in Dec 2023
Response from fenil on 31 Dec 2023
Thank you for staying with us. When you make reservation throw Hotels.com they clearly state under Mandatory fees (You'll be asked to pay the following charges by the property at check-in or check-out: An effective city/local tax rate will be charged) by Hotels.com

10/10 Excellent

Marcus

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from fenil on 27 Dec 2023
Thank you for staying with us.

10/10 Excellent

john

Stayed 5 nights in Dec 2023
Response from fenil on 31 Dec 2023
Thank you for staying with us.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price.
Loved the aesthetic. Very comfortable and well decorated. There is some wear and tear. Nothing a coat of paint and a little tlc can't fix. Overall a nice stay with friendly staff.
Stayed 1 night in Dec 2023
Response from fenil on 22 Dec 2023
Thank you for staying with us.

6/10 Okay

Charlotte

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
You get what you pay for.
Overall, the accommodations were clean. The bed sank down in the center making for a very uncomfortable sleep.
Stayed 1 night in Dec 2023
Response from fenil on 17 Dec 2023
Thank you for staying with us.

10/10 Excellent

Marni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from fenil on 14 Dec 2023
Thank you for staying with us.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furnishings
Stayed 1 night in Dec 2023
Response from fenil on 10 Dec 2023
Thank you for staying with us.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean. The owners extremely kind and helpful. Beds were ok if you had one person I them. With two you rolled to middle.
Stayed 8 nights in Nov 2023
Response from Fenil on 30 Nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Howard

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like finding needles on the ground by my car. I didn’t like the clientele. The staff were rude. The breakfast was horrible. I did not feel safe there. The carpet was so stained. I left and still waiting for a refund. Multiple homeless people living there. Do NOT stay here
Stayed 6 nights in Nov 2023
Response from fenil on 25 Nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do not have any homeless people on property. You reservation make and pay to expedia. Expedia is responsible for your refund.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly staff, check in and out was a breeze , room was clean, good tv and net , and price was great
Stayed 1 night in Nov 2023
Response from fenil on 23 Nov 2023
Thank you for staying with us.

2/10 Terrible

Jaehwan

Business traveller
Disliked: Staff & service, room comfort
very uncomfortable hotel
Stayed 1 night in Nov 2023
Response from FENIL on 22 Nov 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do require deposit at check in time.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome getaway
Great place to stay. We did a weekend trip and they were accommodating to us. We needed parking for a truck and trailer and we had our service animal with us and they helped fulfill our needs. Thank you!
Stayed 1 night in Nov 2023
Response from fenil on 21 Nov 2023
Thank you for staying with us.

6/10 Okay

Lori

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you are traveling with a pet, I would NOT recommend staying here. I travel often with my dog, and I have never encountered a hotel with the level of restrictions that this one has. Although pets are allowed in some rooms, and the fee is relatively reasonable, they are VERY strict about not allowing you to leave your animal in the room when you aren't there, even if the animal is crated. You can't even leave your pet in the room while you walk down to breakfast in the morning. (Oh, and the free breakfast will cost you $10 if you try to take it back to your room.) They really shouldn't advertise being pet friendly when they are actually quite unfriendly to pets and their owners. If you are not traveling with any pets, then this is a clean and comfortable place for a reasonable price. The staff, however, is NOT AT ALL welcoming, and when I checked in they were far more interested in ensuring that I followed all of their rules than in making me feel at home. All in all, I won't plan on returning.
Response from fenil on 20 Nov 2023
When you make reservation expedia did send you hotel pet policy .(Please be advised that if you are bringing your dog on your travels, you book must a pet-friendly room, and dogs must not be left unattended. Please do not hesitate to reach out if you have further questions regarding our pet policy, we're happy to help.)

10/10 Excellent

Willim M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from fenil on 19 Nov 2023
Thank you for staying with us.