Blackout curtains, iron/ironing board, rollaway beds, free WiFi

Reviews of Quality Inn & Suites - Greensboro-High Point

2.5 out of 5
Quality Inn & Suites - Greensboro-High Point
7067 Albert Pick Rd, Greensboro, NC

Reviews

7.4

Good

Rating 10 - Excellent. 252 out of 832 reviews" "
Rating 8 - Good. 282 out of 832 reviews" "
Rating 6 - Okay. 154 out of 832 reviews" "
Rating 4 - Poor. 73 out of 832 reviews" "
Rating 2 - Terrible. 71 out of 832 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Scott on 24 May 2024
Dear Andrea:Thanks so much for telling us about your stay. We are sorry to see we missed the mark during your stay. We sincerely appreciate your business and hope for an opportunity to properly host you in the future.

8/10 Good

Alexis

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The motel looked a little rough from the outside but the rooms were nice and clean. The gentleman that checked us in was extremely nice and helpful. The lady that did the breakfast area was really sweet. Would definitely stay here again.
Stayed 2 nights in May 2024
Response from Scott on 20 May 2024
Dear Alexis:Thanks so much for the feedback regarding your stay. We are so happy to know you found the room to be nice and clean and the staff so friendly. We sincerely appreciate your business and hope to see you again soon.

10/10 Excellent

Gwendolyn, Decatur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. It was just off the expressway. It was next to a McDonald's.They had a good breakfast The bed was very comfortable There was a microwave and a refrigerator
Stayed 1 night in May 2024
Response from Scott on 16 May 2024
Dear Gwendolyn:Thanks so much telling us about your stay. We so appreciate the 5 stars and so happy you enjoyed breakfast and our very comfortable beds. We sincerely appreciate your business and hope to see you again soon.

10/10 Excellent

Jeanetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice for the price I paid. Great breakfast. Have paid the same or more and not gotten as nice a place with as good of a breakfast as I did here.
Stayed 1 night in May 2024
Response from Scott on 15 May 2024
Thanks so much Jeanetta for the 5 stars and the very kind words. We are so happy you had a great stay and enjoyed breakfast so much. We sincerely appreciate your business and hope to see you again.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Scott on 7 May 2024
Thanks Brittany for the feedback regarding your stay. We are so happy you had a pleasant stay. We sincerely appreciate your business and hope to see you again soon.

4/10 Poor

Tiani

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Looks outdated my room smelled like wet dog. Staff was nice
Stayed 1 night in May 2024
Response from Scott on 6 May 2024
Thanks so much Tiani for telling us about your stay. We are so happy to know you found the staff to be so nice. We are sorry to see we did not meet your expectation with room conditions. We sincerely appreciate your business and hope you will consider staying with us again.

8/10 Good

Greg

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Scott on 7 May 2024
Thanks Greg for telling us about your stay. We are so pleased to know you had a great stay. We sincerely appreciate your business and hope to see you again soon.

8/10 Good

Jared

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
My room was spacious and the staff were pleasant and welcoming.
Stayed 1 night in Apr 2024
Response from Scott on 2 May 2024
Dear Jared:Thanks so much for the feedback regarding your stay. We are so happy to know you found the room spacious and the staff so pleasant. We sincerely appreciate your business and hope to see you again soon.

10/10 Excellent

Stanley m

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Scott on 1 May 2024
Dear Stanley M:Thanks so much for the 5 stars. We are so happy you had a great stay and we sincerely appreciate your business. We hope to see you again soon!

8/10 Good

Service

Stayed 1 night in Apr 2024
Response from Scott on 20 May 2024
Thanks so much for the feedback regarding your stay. We appreciate your business and hope to see you again.

8/10 Good

SANDREKA

Stayed 1 night in Apr 2024
Response from Scott on 20 May 2024
Thanks so much for the feedback regarding your stay. We appreciate your business and hope to see you again.

6/10 Okay

peter

Business traveller
Liked: Cleanliness, staff & service
The mattress was terrible and the noise outside with traffic and airplanes made it difficult to sleep even with the use of a noise machine.
Stayed 4 nights in Apr 2024
Response from Scott on 21 Apr 2024
Thanks Peter for the feedback regarding your stay. We are sorry to see we missed the mark during your stay. Typically people really enjoy our mattresses and rave about their comfort. We sincerely appreciate your business.

2/10 Terrible

Destin

Stayed 1 night in Apr 2024
Response from Scott on 11 May 2024
Thanks Destin for the feedback regarding your stay. We are sorry to see we did not meet your expectations. We sincerely appreciate your business and hope you will consider staying with us in the future.

6/10 Okay

Jessina

Stayed 2 nights in Apr 2024
Response from Scott on 7 May 2024
Dear Jessina:Thanks so for the feedback. We appreciate your business and hope to see you again soon.

2/10 Terrible

Sonyia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property does not look like the pictures. From the lobby to the hallways and room have its own unique stinky smell. Something bit my husbands leg.
Response from Scott on 14 Apr 2024
Thanks so much Sonyia for the feedback regarding your stay. We are sorry to see we did not meet your expectations during your stay. We sincerely appreciate your business.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms safe and convenient
Stayed 1 night in Apr 2024
Response from Scott on 13 Apr 2024
Thanks Tim for telling us about your stay. We are so pleased to know you found the hotel to be safe and convenient. We sincerely appreciate your business and hope to see you again soon.

8/10 Good

Alyson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and the property was overall clean. Breakfast was good, although there weren’t many options. The bathroom has a strange smell and the door didn’t latch. The sheets did not stay on the mattress. The air unit had a pretty awful odor that I can only describe as musty. Was loud outside due to traffic but we did not mind. Convenient location. Would come back.
Stayed 1 night in Apr 2024
Response from Scott on 8 Apr 2024
Dear Alyson:Thanks so much for telling us about your stay. We are so happy to know you found the staff to be friendly and the hotel clean. We sincerely appreciate your business and look forward to seeing you again.

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to restaurants.
Stayed 1 night in Apr 2024
Response from Scott on 8 Apr 2024
Thanks Judith for the feedback regarding your stay. We are so pleased to know you enjoyed our convenient location. We sincerely appreciate your business.

6/10 Okay

Leon, Austin

Business traveller
It's right next to the Peterbilt dealership
Stayed 1 night in Apr 2024
Response from Scott on 4 Apr 2024
Dear Leon:Thanks for the feedback regarding your stay. We are happy you enjoyed our convenient location right next to the dealership. We sincerely appreciate your business.

6/10 Okay

Amanda

Travelled with family
Liked: Staff & service
While I’m not too picky on hotels since I usually just need a place to sleep, the overwhelming smell of cigarette smoke in the lobby and halls was overwhelming. Luckily it did not smell in the room. And while we did NEED an elevator, I was surprised to learn that there wasn’t one available for general use. That being said the staff was very nice, especially the woman working breakfast.
Stayed 1 night in Apr 2024
Response from Scott on 4 Apr 2024
Dear Amanda:Thanks so much for telling us about your stay. We are so pleased to see you enjoyed breakfast and the found the staff to be so nice. We are sorry to hear about the cigarette smoke and appreciate you bringing that to our attention. We sincerely appreciate your business and hope to see you again the next time you are in the Greensboro area.

8/10 Good

MARTIN, Greensboro

Travelled with group
Spacious room
Stayed 1 night in Mar 2024
Response from Scott on 1 Apr 2024
Thanks Martin for the feedback. We are so happy you found the room to be spacious and enjoyed your stay. We sincerely appreciate your business and hope to see you again soon.

8/10 Good

Susie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Needs a little tlc. Very clean rooms. The building could use some fresh paint and so updating. Pool great
Stayed 1 night in Mar 2024
Response from Scott on 26 Mar 2024
Thanks Susie for the feedback regarding your stay. We are so happy you found the room to be clean and that you enjoyed the pool. We sincerely appreciate your business and hope to see you again the next time your travels bring you back to Greensboro.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 1 night in Mar 2024
Response from Scott on 13 Mar 2024
Thanks Robert for the 5 stars. We are so happy you had a great stay. We sincerely appreciate your business and hope to see you again soon.

10/10 Excellent

angela

Travelled with partner
Liked: Property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Scott on 3 Mar 2024
Thanks Angela for the 5 stars. We are so happy you love the hotel and had a great stay! We hope to see you again soon.

10/10 Excellent

Brian Kyle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome indoor pool and wonderful breakfast to start the day. The little lady with short hair setting up breakfast that everyone talked to was so sweet, professional, and had great conversations. Loved that big time, and will definitely come again.
Stayed 3 nights in Feb 2024
Response from Scott on 24 Feb 2024
Thanks so much Brian Kyle for telling us about your stay. We appreciate the 5 stars and are so happy to know you enjoyed breakfast and our breakfast ambassador. We are looking forward to seeing you again soon.

8/10 Good

layla

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Scott on 16 Feb 2024
Dear Layla:Thanks so much for the feedback regarding your stay. We are so happy you had a great stay. We sincerely appreciate your business.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
It was okay
Strong smell of cigarettes. Stay was ok. Very close to airport. Very convenient.
Stayed 1 night in Feb 2024
Response from Scott on 11 Feb 2024
Thanks for telling us about your stay. We are so pleased to see you found our location to be so convenient. We sincerely appreciate your business and hope to see you again the next time your travels bring you back to Greensboro.

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and uncomfortable
I’m so disappointed with my stay , the room was not tended to at all while I was there nor was it clean or up too par .
Stayed 2 nights in Jan 2024
Response from Scott on 8 Feb 2024
Dear Alexis:Thanks so much for the feedback regarding your stay, however when we check your reservation it shows that you cancelled the reservation prior to arrival and never stayed at the hotel, therefore your review is not valid.

10/10 Excellent

Sandy

Stayed 1 night in Feb 2024
Response from Scott on 6 Feb 2024
Thanks so much Sandy for the 10 stars. We are thrilled to know you had a great stay. We sincerely appreciate your business and hope to see you again soon.

6/10 Okay

Deone

Travelled with partner
Liked: Staff & service
Pool was over chlorinated. No towels by the pool area. Stairwells need vacuumed. Floors need replaced in room. Drapes didn’t close.
Stayed 1 night in Jan 2024
Response from Scott on 27 Jan 2024
Dear Deone:Thanks so much for telling us about your stay. We are sorry to see we did not meet your expectations and appreciate the feedback. Our pool chemicals are monitored on a daily basis and we keep the pH and chlorine levels within the health department guidelines. The pool towels are kept at the front desk and are provided to guests as needed so that we are better able to manage the supply of pool towels. We are sorry to hear about the flooring in the room and will have our maintenance staff address any problems there may be in that room. Our drapes are decorative and do not close but there are blackout curtains behind the sheers that do close and darken the room. We sincerely appreciate your business.

10/10 Excellent

Luz

Stayed 3 nights in Jan 2024
Response from Scott on 16 Jan 2024
Thanks Liz for the 5 stars. We are so pleased to know you had a great stay. We sincerely appreciate your business.

10/10 Excellent

Stanley m

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott on 13 Jan 2024
Thanks Stanley for the 5 stars. We are so happy you had a great stay. We sincerely appreciate your business and hope to see you again soon.

4/10 Poor

Allie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pole light was on all night and there was no darkening curtains
Stayed 1 night in Jan 2024
Response from Scott on 12 Jan 2024
Dear Allie:Thanks for the feedback. Sorry to see we did not meet your expectations. All of our rooms have blackout curtains that are behind the shears. We wish you would have contacted the desk staff so we could have let you know. We sincerely appreciate your business. .

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Enjoyed our stay. We were in town to see family so did not spend a lot of time in the room. The room was spacious and comfortable. It was quiet - we heard very little sound from the hallway and upstairs. I like the inside hallways. The hotel has an indoor pool. I walked around it but did not go in the pool. Breakfast was good - waffles, eggs, toast, etc served up by a cheery woman. I would stay here again.
Stayed 2 nights in Dec 2023
Response from Scott on 11 Jan 2024
Thanks so much Catherine for the 10 stars and the very kind review. We are so happy you had a great stay and hope to see you again soon.

8/10 Good

april

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott on 11 Jan 2024
Thanks April for the feedback regarding your stay. We sincerely appreciate your business and hope to see you again soon.

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to spend the night. Better than the reviews.
Stayed 1 night in Dec 2023
Response from Scott on 31 Dec 2023
Dear Julie:Thanks so much for telling us about your stay. We are so pleased to see we exceeded your expectations. We sincerely appreciate your business and hope to see you again soon.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was a good stop. Only issue we had was curtains let a lot of light in. Manager was very friendly. Would come back
Stayed 1 night in Dec 2023
Response from Scott on 27 Dec 2023
Dear Gregory:Thanks so much for telling us about your stay. We are so pleased to know you enjoyed your stay. Sorry to hear about the curtains, we do have blackout curtains that should keep the light out and the room pretty dark. We are so pleased to know you found the manager to be friendly. We sincerely appreciate your business and hope to see you again soon.

8/10 Good

delano

Travelled with partner
Liked: Staff & service, property conditions & facilities
first room was dirty, bath, carpet, furniture. changed rooms, second room was much better, heater fan was noisy.
Stayed 2 nights in Dec 2023
Response from Scott on 22 Dec 2023
Dear Delano:Thanks so much for telling us about your stay. We are sorry to hear about your unusual experience with the first room but happy the desk staff was able to quickly rectify that situation. We sincerely appreciate your business and hope to see you again soon.

10/10 Excellent

Bradley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing and allowed me to check in a little earlier.
Stayed 1 night in Dec 2023
Response from Bradley on 18 Dec 2023
Thanks so much Bradley for the 5 stars. We are so happy you had a great stay. We sincerely appreciate your business and hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2023
Response from Scott on 18 Dec 2023
Thanks so much David for the 10 stars. We are so happy you had a great stay. We sincerely appreciate your business and hope to see you again soon.

4/10 Poor

Rhonda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel advertisement is not what it is. The smell alone gave me a migraine almost like someone had been smoking drugs all through the hallway. We only came to sleep but I put towels under the door and sprayed our room just to be able to sleep. The nice breakfast that they advertised is definitely nothing like they say. The milk had a bad taste, there was only waffle to make, eggs and the bagels were so stale that I could not cut them in half to toast. The towels had bad stains, the shower and floor looked like someone shaved a husky on it, the colorful piece over the blanket had blood spots and the sheets were badly stained and had holes all in them. The front desk personal was the best part of the hotel.
Stayed 1 night in Nov 2023
Response from Scott on 23 Nov 2023
Dear Rhonda:Thanks so much for taking the time to provide feedback regarding your stay. We are sorry to see we did not meet your expectations. We work hard each day to provide for an outstanding guest experience and it is disappointing to us that we missed the mark. We sincerely appreciate your business and hope you will give us another chance the next time you are in the Greensboro area.

6/10 Okay

Merlene

Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable
Advertised carpet in the rooms from pictures on the site but there was no carpet in my room. There was a loose floor board that I kept tripping over, the room across the hall had a dog that barked all night long so I barely got any sleep
Stayed 1 night in Nov 2023
Response from Scott on 13 Nov 2023
Dear Merlene:Thanks so much for the feedback regarding your stay. We are sorry to see we did not meet your expectations. Most of our rooms do have carpet, but there are a handful of rooms that have vinyl tile. We are sorry to see that made your stay uncomfortable. We sincerely appreciate your business and hope you will consider staying with us again when you are in Greensboro.

6/10 Okay

Kimberly

Stayed 1 night in Nov 2023
Response from Scott on 12 Nov 2023
Thanks for the feedback Kimberly. We sincerely appreciate your business.

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
At check inn asked for cash after paying online. Front desk said system is down but for a cash tip I can do it.
Stayed 1 night in Nov 2023
Response from Scott on 7 Nov 2023
Dear Andrew:Thanks so much for telling us about your unusual check in experience at our hotel. After having reviewed the video of your check in we see that you had a prepaid reservation, as stated, but the hotel policy requires a deposit, either cash or card, for incidentals. You were leaving at 5:00 a.m. which is before the time that cash deposits can be returned and our desk clerk was struggling with what to do about collecting the deposit. She did inappropriately ask for a tip, which is against policy and we will address that with her. We sincerely appreciate your business and hope you will consider staying with us again.

8/10 Good

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Scott on 7 Nov 2023
Thanks Alec for the feedback regarding your stay. We are so pleased to see you enjoyed your stay. We sincerely appreciate your business and hope to see you again soon.

6/10 Okay

Victoria

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Pool area was kinda dark and outdated. Used a lot of chlorine. The night receptionist seemed like she did not want to be at work and it was like we were bothering her by asking for pool towels. Easy parking and cool rooms.
Stayed 2 nights in Oct 2023
Response from Scott on 1 Nov 2023
Dear Victoria:Thanks so much for telling us about your stay. We are sorry to see that you felt the pool area was dark and outdated. We appreciate the feedback regarding the staff and are sorry to hear about your experience with the staff. Our goal each day is to provide outstanding guest service and it is disappointing to us when we do not meet that goal. We sincerely appreciate your business and hope to see you again soon.

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Scott on 1 Nov 2023
Thanks Melissa for the feedback regarding your stay. We appreciate your business and hope to see you again soon.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
It's an acceptable hotel, if you aren't staying long. The room was clean and looked like most quality inn rooms. Two issues: 1. Pillows were too small. 2. Shower head looked dirty.
Stayed 1 night in Oct 2023
Response from Scott on 1 Nov 2023
Thanks for the feedback about your stay. We are so pleased to know you found the room to be clean and will pass along the feedback regarding the shower head to the housekeepers. We do use full size pillows however when the housekeepers tuck them into the pillow cases they sometime get flatted down to fit. We sincerely appreciate your business and hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Just ok
This hotel was just okay the floors weren't as clean as I would have liked. The worse part is there was about a one inch gap underneath the door and our room was neR the vending machines so it was loud and felt a little impersonal. Overall based on price it's not bad and would work in a crunch but I probably wouldn't stay again unless I had too.
Stayed 1 night in Oct 2023
Response from Scott on 26 Oct 2023
Thanks so much for taking the time to provide feedback regarding your stay. We are sorry to see we did not meet your expectations and will share your feedback about the floors with our housekeepers. We sincerely appreciate your business.

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding stay
Room was clean breakfast was also pretty good felt safe well lit only issue was drainage in shower otherwise no issues would stay again
Stayed 1 night in Oct 2023
Response from Scott on 22 Oct 2023
Thanks Richard for telling us about your stay. We are so happy to know you found the room to be clean and you enjoyed breakfast. We sincerely appreciate your business and hope to see you again soon.