Lobby sitting area

Reviews of The Great Falls Inn by Riversage

2.5 out of 5
The Great Falls Inn by Riversage
1400 28th St. South, Great Falls, MT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 671 out of 1071 reviews" "
Rating 8 - Good. 319 out of 1071 reviews" "
Rating 6 - Okay. 57 out of 1071 reviews" "
Rating 4 - Poor. 15 out of 1071 reviews" "
Rating 2 - Terrible. 9 out of 1071 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room , very spacious, well appointed and comfortable. Staff , friendly and helpful.
Stayed 1 night in May 2024
Response from Ray on 14 May 2024
Thank you so much, Richard. We are thrilled you enjoyed your guest experience at The Great Falls Inn by Riversage. Please come again soon!

8/10 Good

Collin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Decent economical choice. The front desk clerk was not helpful about local attractions, but other than that it was fine.
Stayed 1 night in May 2024
Response from Ray on 14 May 2024
Hello Collin, Yes, we strive to give every traveler a clean and comfortable environment, friendly and personal service, and good value for your dollar. We appreciate your business. Thank you!

10/10 Excellent

Alice Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Convenient and friendly staff.
Stayed 3 nights in May 2024
Response from Ray on 14 May 2024
Perfect! Thank you so much, Alice Kay. We hope to see you again soon.

10/10 Excellent

ceanne

Travelled with family and small children
Liked: Amenities
Felt safe and it was comfortable.
Stayed 1 night in May 2024
Response from Ray on 14 May 2024
Hi Ceanne, Our location, as you point out, is slightly off the beaten path and provides comfort and security. Yet, we are convenient to everything going on in Great Falls. So pleased you enjoyed your time with us. Please come back!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Ray on 12 May 2024
Thank you for your business, Samuel! We are very pleased you enjoyed your time with us. Hope to see you again soon.

10/10 Excellent

Carmelitta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service at the front desk!
Stayed 3 nights in Apr 2024
Response from Ray on 12 May 2024
That is very nice to hear, Carmelitta! Our staff works hard to provide great guest service at Riversage, where we try to treat people as we would want to be treated after a long day on the road. Please come again!

10/10 Excellent

Racquel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Ray on 8 May 2024
Hello Raquel, We are so pleased your stay was a success. Our staff works hard to provide a great guest experience for every traveler who walks through our doors. Please come again!

10/10 Excellent

Marie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had never stayed here before. Now we would never stay elsewhere. The front desk staff were outstanding!!! Very comfortable beds Excellent breakfast choices Pet friendly The new Favourite Hotell in Great Falls
Stayed 1 night in Apr 2024
Response from Ray on 6 May 2024
And we are so pleased you found us, Marie! Thank you for taking a chance on Riversage. We don't offer "frills" like pool, spa, etc. -- but rather we concentrate on the basics of hospitality: a good night's sleep, friendly service, and good value for your dollar. We keep costs down by not paying for a franchise, and we pass those savings along to you in the form of lower rates. Our staff looks forward to the pleasure of welcoming you back on your next trip to Great Falls!

8/10 Good

Charlene

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We’ve stayed there for many years. It is clean & quiet & a nice continental breakfast.
Stayed 1 night in May 2024
Response from Ray on 6 May 2024
Hello Charlene, Being a repeat guest is the highest compliment you can pay a hotelier! We are so grateful for your business. Our staff works hard to provide clean and comfortable surroundings, friendly, personal service, and a good value. We look forward to welcoming you back on the occasion of your next trip to GF! Thank you for your many visits to our hotel.

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, property conditions & facilities
They were exceptional clean and high class. We landed there on the same night as 2 large busloads of tourists from Australia. Their coffee, breakfast, and snacks supply was totally inadequate to handle the volume, and they were too short staffed.
Stayed 1 night in Apr 2024
Response from Ray on 2 May 2024
Hello Ronald, Thank you for the very nice compliments "clean and high class." We are accustomed to handling busloads of tourists with the same staff you saw. But when some of the guests decided to make their own coffee that morning, it interrupted our flow and caused problems. No worries! Please come back and see us again.

8/10 Good

Ronald, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Apr 2024
Response from Ray on 2 May 2024
Hello Ronald, We appreciate your choosing The Great Falls Inn by Riversage. Please come again.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ray on 1 May 2024
Thank you, Thomas, for choosing The Great Falls Inn by Riversage. We are very pleased that your stay was a success. Please come back and see us again on the occasion of your next trip to Great Falls.

6/10 Okay

tim

Travelled with partner
Liked: Cleanliness, staff & service
Price
Stayed 1 night in Apr 2024
Response from Ray on 29 Apr 2024
Hello Tim, Thank you for staying with us. Our staff works very hard to provide a great guest experience for every traveler. Your comment of "price" leaves me puzzled. Does that mean you liked the price, or you thought it was too high? We monitor room rates in the area with great care, and I can assure you that the rate you paid is a great value, comparatively speaking. You may be referring to the inflation that has hit hotels, along with everything else, but that is out of our control. Please come back and see us again! Thank you.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Close to hospital.
Stayed 1 night in Apr 2024
Response from Ray on 28 Apr 2024
HI Sherry, So pleased to hear we could accommodate you. Yes, we are close to the medical center but we are also convenient to other attractions of interest in Great Falls. Please come back again, no matter what the purpose of your next visit. Thank you!

8/10 Good

GRACE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and quiet location. Staff were friendly and surprisingly the room was clean. Breakfast was decent. I would stay here again.
Response from Ray on 28 Apr 2024
Hello Grace, We are so pleased to hear that you enjoyed our quiet location, friendly staff, breakfast, and clean guest room. Thank you for staying with us. We look forward to the pleasure of welcoming you back!

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was easy to get to and we felt was in a good area. Property was well maintained. Check-in was easy and staff excellent.
Stayed 2 nights in Apr 2024
Response from Ray on 28 Apr 2024
Thank you so much, George! We are grateful for your business.

8/10 Good

Bonnie

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is located next door to a hospital. Smaller hotel/ 1 slow elevator/ 1 luggage cart, but very clean. Breakfast was ok. Basic but excellent service. Very friendly employees made our overnight trip back to Canada great👍
Stayed 1 night in Apr 2024
Response from Ray on 28 Apr 2024
Hello Bonnie, We are delighted you found us and did not follow the herd to a franchise hotel. We concentrate on the basics of hospitality: clean and comfortable surroundings, friendly, personal service, and good value for your dollar. Please come again!

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.
Stayed 1 night in Apr 2024
Response from Ray on 28 Apr 2024
Thank you, Gordon! We are thrilled you enjoyed your stay.

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place.
Stayed 1 night in Apr 2024
Response from Ray on 28 Apr 2024
Super! Thank you, Robert.

8/10 Good

Kristan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Ray on 28 Apr 2024
We are grateful for your business, Kristan!!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, good value
Stayed 1 night in Apr 2024
Response from Ray on 28 Apr 2024
Thanks for choosing our hotel, Brent! We work hard to provide comfortable surroundings and great value. Please come again.

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
Quiet location. Would stay again.
Stayed 2 nights in Apr 2024
Response from Ray on 22 Apr 2024
That is wonderful, Jennifer. We are delighted your stay with us was a success, and that you enjoyed our quiet, secure location. We look forward to the pleasure of welcoming you back on your next trip to town. Thank you!

8/10 Good

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
A no frills hotel with basic amenities. Clean. Good people, nice breakfast.
Stayed 2 nights in Apr 2024
Response from Ray on 22 Apr 2024
Hello Tami, Thank you for staying with us. You are correct that we are a "no-frills" hotel -- and that is by design. Most of guests do not want or need a pool, lounge, conference center, or hot tub. And they certainly do not want to pay for such amenities. We concentrate on the basics of hospitality: clean, quiet, and comfortable surroundings, friendly and efficient service, and good value for your dollar. Thanks for mentioning our great buffet breakfast. We hope to see you again soon, Tami. Thank you!

10/10 Excellent

Jeannette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s tucked behind the busy roads but close enough to get to restaurants and shopping areas. It’s walkable. It’s a safe neighborhood for a family. There’s a strong smell of the room when we entered I wasn’t sure if that was from the cleaning chemicals or it has been sitting empty for long? It didn’t bother me as it faded during our stay but I think that’s something that management to look for specially that some guests are particular of room smell. Room could have been left open to circulate air after guests have gone. Overall, our stay was comfy, room is warm, heater is not loud. would recommend this place.
Stayed 1 night in Apr 2024
Response from Ray on 22 Apr 2024
Thank you, Jeanette, for your very thoughtful review. Yes, we are slightly off the beaten path to provide a quiet environment for our guests, and our neighborhood is very walkable. We will look into that room fragrance you mentioned; it might have been put on a little heavy. So glad the rest of your stay was to your liking, and we look forward to welcoming you back!

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only stayed one night however would recommend for family and business traveller
Stayed 1 night in Apr 2024
Response from Ray on 19 Apr 2024
We very much appreciate your recommendation and your business, Wayne. Thank you for staying with us.

8/10 Good

Donalyn Gajultos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay 1 night with family and we had a quiet sleep night.The breakfast was good 👍 The cleanliness of the room is okay. Thanks for the safe service!
Stayed 1 night in Apr 2024
Response from Ray on 19 Apr 2024
We are so pleased you enjoyed your stay, Donalyn! We like seeing that "thumbs up!" Please come back and see us the next time you are in Great Falls. Thank you!

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ray on 19 Apr 2024
We are delighted you enjoyed your stay, Kelley! Please come back and see us again soon.

10/10 Excellent

KRISTI K

Stayed 1 night in Apr 2024
Response from Ray on 6 May 2024
Super! Thank you, Kristi. So pleased you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast selection was hot and ready.
Stayed 1 night in Apr 2024
Response from Ray on 16 Apr 2024
Hello Brian,Thank you for choosing The Great Falls Inn and for your 5 Star review! We are delighted your stay was a success. Our staff works hard to give every traveler a great guest experience, and we sincerely appreciate your business. Please come again!

10/10 Excellent

Verle

Liked: Cleanliness, staff & service, property conditions & facilities
A clean, modern property.
Stayed 1 night in Apr 2024
Response from Lucy on 15 Apr 2024
Thank you so much, Verle, for letting us know you found The Great Falls Inn by Riversage so clean and updated. We sincerely appreciate the 5 star review and hope to welcome you back again soon.

8/10 Good

R Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Apr 2024
Response from Ray on 28 Apr 2024
Great! We appreciate your business, R Jay and are very pleased we were able to make you comfortable. Hope to see you again soon.

8/10 Good

Barbara

Quiet, clean property
Stayed 1 night in Apr 2024
Response from Lucy on 15 Apr 2024
Thank you so much for letting us know you overall enjoyed your recent stay at The Great Falls Inn by Riversage, Barbara. We are thrilled to know you found our hotel so clean and quiet. Please do come back to see us again soon!

10/10 Excellent

Alton

Business traveller
Liked: Cleanliness, staff & service, amenities
The location was easy to access and very quiet.
Stayed 5 nights in Apr 2024
Response from Lucy on 15 Apr 2024
Wonderful! It is an absolute pleasure to know how much you enjoyed your recent stay at The Great Falls Inn by Riversage, Alton. Thank you for letting us know you found our location convenient and quiet, and we sincerely hope to welcome you back again soon.

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here for years for business travel. Never an issue!
Stayed 1 night in Apr 2024
Response from Ray on 11 Apr 2024
Super! We are so grateful for your business, Jeff. Delighted to hear there is "never an issue." Our staff works hard to give every traveler a great guest experience, but if there is ever anything we can do to make you more comfortable, all you have to do is ask! Thank you very much. We look forward to your next visit!

8/10 Good

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was decent too
Stayed 1 night in Apr 2024
Response from Lucy on 15 Apr 2024
Thank you for letting us know you overall enjoyed your stay at The Great Falls Inn by Riversage, Alissa. We are happy to know you enjoyed the hot complimentary breakfast we offer daily. Please do come back to see us again soon!

10/10 Excellent

Rodney

Stayed 1 night in Apr 2024
Response from Ray on 30 Apr 2024
Wonderful! Thank you, Rodney, for choosing The Great Falls Inn by Riversage. We are very pleased you enjoyed your time with us. Come again soon!

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent nights stay. Staff were very friendly and helpful. Close to all amenities.
Stayed 1 night in Apr 2024
Response from Lucy on 10 Apr 2024
We are absolutely thrilled to hear how much you enjoyed your recent stay at The Great Falls Inn by Riversage, Kenneth. Thank you for letting us know you found our staff so friendly and helpful, as well as our location convenient. We sincerely appreciate you selecting our hotel for your Great Falls area travels...please do come back to see us again soon!

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent. Best value.
Stayed 1 night in Apr 2024
Response from Ray on 9 Apr 2024
Hello Randall, Thank you! Thank you for staying with us, for your 5 Star review, and for recognizing that one of our goals in serving the traveling public is to provide great VALUE! We appreciate your business and look forward to welcoming you back on your next visit to GF.

10/10 Excellent

Neil

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Apr 2024
Response from Ray on 9 Apr 2024
Perfect! Thank you, Neil.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms which were very quiet, very clean and a great breakfast ! We’ve stayed here multiple times and it definitely sets the high bar for hotels.
Stayed 1 night in Apr 2024
Response from Ray on 9 Apr 2024
Wonderful! Repeat stays are the highest compliment a hotelier can receive. Our staff works hard to provide clean and comfortable surroundings, personal service, and great value. Thank you for letting us be your hotel of choice when in Great Falls, Robert. We look forward to your next visit!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ray on 9 Apr 2024
Thank you for choosing our hotel, Heather. Very glad to hear we could make you comfortable. We hope you will come back and see us again!

8/10 Good

Michelle, Saskatoon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable. Breakfast was basic but no meat.
Stayed 1 night in Mar 2024
Response from Ray on 9 Apr 2024
Hi Michelle, Thank you for choosing The Great Falls Inn by Riversage. We are delighted to hear your room was comfortable. I checked with our kitchen and here is the story: every other day, we serve eggs and sausage. On the day in between, we serve biscuits and gravy. Incidentally, there are lots and lots of other choices such as hot/cold cereal, muffins, yogurt, bagels, toast, waffles, danish, apples or other fruits, and fixings. Please come back and see us again!

8/10 Good

Martin

Stayed 1 night in Apr 2024
Response from Ray on 28 Apr 2024
Thank you for choosing our hotel, Martin. We are so pleased you enjoyed your stay with us. Please come back and see us again.

10/10 Excellent

Myrna, Brandon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean property. Breakfast was minimal but good. Good value for the money.
Stayed 1 night in Apr 2024
Response from Lucy on 5 Apr 2024
Thank you so much, Myrna, for letting us know how much you enjoyed your stay at The Great Falls Inn by Riversage! We are thrilled to know you found our hotel clean and comfortable, as well as appreciated the value we offer our guests. Please do continue to think of us for any and all future Great Falls area travels.

8/10 Good

Yongsuck

Liked: Cleanliness, staff & service, property conditions & facilities
Just beside of really big hospital.
Stayed 1 night in Apr 2024
Response from Ray on 3 Apr 2024
Thank you for selecting our hotel. We are very pleased your stay was enjoyable. Yes, our location is proximate to the Medical Center, but we are also convenient to downtown, shopping, and other attractions. Please come back and stay with us again! Thank you.

10/10 Excellent

Donald

The staff was extremely friendly. The room was very clean. We had a very nice overnight stay in Great Falls.
Stayed 1 night in Mar 2024
Response from Lucy on 1 Apr 2024
Wonderful! Thank you so much, Donald, for letting us know how much you enjoyed your recent stay at The Great Falls Inn by Riversage. We are thrilled to know you found our staff so friendly and the room clean. Please do come back to see us again soon!

6/10 Okay

Glenda

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ray on 2 Apr 2024
Thank you for choosing The Great Falls Inn by Riversage, Glenda. Our staff works hard to give every traveler a great guest experience and, honestly, we shoot for a 5 Star review from everyone who stays with us. You have left no clues as to why you were not totally satisfied. Please come back and tell us how we can earn 5 Stars on your next stay. Thank you!

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattresses need updating and upgrading. Facility and room was clean and well kept.
Stayed 1 night in Mar 2024
Response from Lucy on 1 Apr 2024
Thank you, Ronald for letting us know you overall enjoyed your recent stay at The Great Falls Inn by Riversage.We are constantly striving to improve, and this includes the new mattresses and furniture we installed during the last few months. We do understand, however, that our more traditional aesthetic might not be to everyone's tastes. Please do come back to see us again soon!

10/10 Excellent

Bradley

Travelled with group
Liked: Staff & service, property conditions & facilities
Easy check I
Stayed 1 night in Mar 2024
Response from Lucy on 1 Apr 2024
Thank you so much, Bradley, for letting us know how much you enjoyed your stay at The Great Falls Inn by Riversage! We are happy to know you found your check-in experience quick and pleasant. As always, we sincerely appreciate you selecting our hotel for your Great Falls area travels and hope to welcome you back again soon.

10/10 Excellent

Becky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I stayed at on my travels. Very clean and well maintained. Loved it.
Stayed 1 night in Mar 2024
Response from Lucy on 1 Apr 2024
The Great Falls Inn by Riversage coudn't more be honored to receive this review from your recent stay, Becky! We are honored to know our efforts were recognized and we're one of the best hotels you've experienced. Please do come back to see us again soon!