Desk, iron/ironing board, free WiFi, wheelchair access

Reviews of Gilroy Inn

2 out of 5
Gilroy Inn
611 Leavesley Rd, Gilroy, CA

Reviews

7.0

Good

Rating 10 - Excellent. 189 out of 779 reviews" "
Rating 8 - Good. 223 out of 779 reviews" "
Rating 6 - Okay. 193 out of 779 reviews" "
Rating 4 - Poor. 92 out of 779 reviews" "
Rating 2 - Terrible. 82 out of 779 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Roger

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager/owner was friendly and well-prepared. Check-in and out was very quick. For the low cost, the room was a good value.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 26 Apr 2024
Hi Roger,Thanks for sharing your feedback! We're glad to hear that you found our manager/owner friendly and well-prepared and that the check-in and check-out process was efficient. It's great to know that you felt you received good value for the cost of the room. If there's anything we can do to make your next stay even better, please let us know. Thanks for choosing to stay with us, and we look forward to welcoming you back soon!Best Regards, Customer Care Team

10/10 Excellent

Rich, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and location. Plenty of parking.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 26 Apr 2024
Dear Guest,Thanks for your feedback! We're glad to hear that you enjoyed our nice room and convenient location, along with the ample parking. If you have any additional comments or suggestions on how we can improve your experience, we'd love to hear them. Thanks for choosing to stay with us, and we look forward to welcoming you back soon!Best Regards, Customer Care Team

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived just before midnight, yet the greeting and service was friendly, efficient, and quick. Rates are extremely reasonable. Some road noise but the hotel is so convenient to get to plus access to the outlet shopping is easy. Beds need updating; creaky and not firm enough… but we slept well. Overall, a pleasant and convenient stop off Hwy 101
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Hi Patricia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a friendly and efficient check-in experience, despite your late arrival. It's great to know that you found our rates reasonable and our location convenient for accessing outlet shopping and Highway 101. We apologize for any inconvenience caused by road noise and the condition of the beds. Your comments are valuable to us, and we will take them into consideration for future improvements. We're glad to hear that you slept well overall and that your stay was pleasant. Should your travels bring you back to the area, we'd be honored to host you again and provide you with an even better experience.Best Regards, Customer Care Team

10/10 Excellent

Terry

Stayed 1 night in Mar 2024
Response from Customer Care Team on 19 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Shelley

Travelled with partner
Good value for the price and conveniently located to shoppping, restaurants and freeway.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Hi Shelley,We're delighted to hear that you found our hotel to offer good value for the price and that our location provided convenient access to shopping, restaurants, and the freeway. Ensuring our guests have a convenient and enjoyable stay is our top priority, and we're pleased that we met your expectations in this regard. Thank you for choosing our hotel, and we look forward to welcoming you back for another pleasant stay in the future!Best Regards, Customer Care Team

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 Feb 2024
Hi Loretta,Thank you for your kind words! We're delighted to hear that you received great service during your stay with us. Providing exceptional service to our guests is our top priority, and we're thrilled that we succeeded in making your experience memorable. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best Regards, Customer Care Team

6/10 Okay

Luis

Stayed 3 nights in Jan 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Jazmine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentlemen at check in seemed to be on a mission to misunderstand what I was saying. Probably the RUDEST manager I’ve ever had the misfortune of dealing with. You’re better off paying an extra $10/night for the comfort in that’s literally across the street. Manager here lied straight to my face and refused to tell me his name until I whipped out my camera and asked him why. No fire alarms in the rooms or escape route procedures posted, which is against fire code in California. This place is a dump as well, the paint is ripped off the bathroom door, the floors and walls were scuffed and dirty, the desks were in busted condition and so were the side tables. Housekeeping woke me up promptly in the morning offering linens I didn’t ask for.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 30 Jan 2024
Hi Jazmine,We sincerely apologize for the experience you had during your stay, and we deeply regret the lapses in service and accommodations you encountered. Your feedback is taken seriously, and we are addressing these issues with urgency. We hold ourselves to a higher standard, and the behavior you described is unacceptable. Rest assured, we are conducting a thorough investigation to rectify these situations and ensure proper training for our staff. Your safety is paramount, and we will promptly address the fire code concerns you raised. This falls short of the experience we aim to provide, and we appreciate your patience as we work to make amends. If you would be willing to discuss your concerns further, we would appreciate the opportunity to personally apologize and address your experience in more detail.Best Regards, Customer Care Team

10/10 Excellent

Alexis

Stayed 2 nights in Jan 2024
Response from Customer Care Team on 12 Feb 2024
Hi Alexis,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards, Customer Care Team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Lucerito

Stayed 1 night in Jan 2024
Response from Customer Care Team on 10 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Shangra

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Shangra, we sincerely apologize for the dissatisfaction you experienced during your stay with us. Your feedback regarding the amenities and property conditions is crucial as it helps us identify areas for improvement. Understanding and meeting our guests' expectations is of paramount importance to us, and it's clear we fell short of providing the experience you deserved. We will be reviewing your comments closely with our management and operational teams to handle the concerns you've raised. Please know that we are committed to enhancing our facilities and ensuring our guests' comfort and satisfaction. We hope you might consider giving us another opportunity in the future to provide a more positive experience. If you would like to discuss your stay in more detail or have any further feedback, please don't hesitate to reach out to our team directly. Your insights are invaluable as we strive to improve. Once again, we apologize for any inconvenience and appreciate your understanding.Best Regards, Customer Care Team

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 13 Dec 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Nina, Coarsegold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a handicap room which had the best bathroom I have ever seen for accessibility. The hotel is small and is nesteled among restaurants and outlet shopping. For the price you can't beat it.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 14 Dec 2023
Dear Guest,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Customer Care Team

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Care Team on 8 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Markiesha

Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean and quiet
Stayed 1 night in Dec 2023
Response from Customer Care Team on 14 Dec 2023
Hi Markiesha,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Customer Care Team

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I enjpy Gilroy Inn's convenience to the highway and its quietness as well as its cleaness.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 3 Nov 2023
Dear Maria, thank you for taking the time to share your thoughts on your recent stay at Gilroy Inn. We are delighted to hear that you appreciated our convenient location, peaceful environment, and the cleanliness of our property. Your satisfaction is important to us, and we strive to provide all our guests with a comfortable and enjoyable experience. We hope to have the opportunity to welcome you back in the future and continue to meet your expectations. If you have any other feedback or suggestions for us, please don't hesitate to let us know. We value your input as it helps us enhance our guests' experiences.Best Regards, Customer Care Team

10/10 Excellent

masumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 31 Oct 2023
Hi masumi,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards, Customer Care Team

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was an overall a pleasant stay; the man at the front desk was very friendly, the area is very quiet and the bed was super clean and comfortable, and I enjoyed the toiletries as.well! Yes, I highly rcommend this place and yes, I will stay again!
Stayed 1 night in Oct 2023
Response from Customer Care Team on 26 Oct 2023
Dear Maria,We're thrilled to hear that you had an overall pleasant stay with us. Your positive comments about the friendly front desk staff, the quiet area, the clean and comfortable bed, and the toiletries are greatly appreciated. Thank you for your recommendation, and we look forward to hosting you again in the future.Best Regards, Customer Care Team

2/10 Terrible

ZF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff,right by multiple food options right next door. Great water pressure. Great place to stay for the ren faire
Stayed 1 night in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Hi Carrie,We're thrilled to hear that you had a very clean and enjoyable stay at our hotel. It's great that you found the staff friendly and the location convenient, with multiple food options nearby. We're also pleased that you had good water pressure in the shower. We hope you had a wonderful time at the Renaissance Faire and look forward to welcoming you back in the future.Best Regards, Customer Care Team

6/10 Okay

Jose

Stayed 1 night in Oct 2023
Response from Customer Care Team on 31 Oct 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

ROLAND

Stayed 2 nights in Oct 2023
Response from Customer Care Team on 11 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 31 Oct 2023
Hi Maria,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Best Regards, Customer Care Team

10/10 Excellent

Janice

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice, friendly staff, clean, quiet room. Had everything that was needed-fridge, microwave, coffee maker. Nice and reasonably priced.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 9 Oct 2023
Hi Janice,We're thrilled to hear that you had a pleasant stay with us! It's fantastic that you found our staff friendly and the room clean, quiet, and well-equipped with essential amenities. We aim to provide great value for our guests, and we're delighted that you found our hotel nice and reasonably priced. If you have any specific preferences or suggestions for your next stay, please feel free to share them. Your feedback is valuable, and we look forward to serving you again in the future. Best Regards, Customer Care Team

10/10 Excellent

Amanda, San Francisco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I work weekends in the area through September and October. Its been hard to find a clean, affordable, and most of all quiet hotel. I'm so impressed with Gilroy Inn. Not only did we get full nights of sleep (able to crash at 9pm and be up by 5:30am without interruptions) We have plans to stay here for the remaining 2 weekends and will certainly choose this hotel next year. The man at the front desk was very kind as well... I don't understand the hateful reviews others have left! Thanks Gilroy Inn!!
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 4 Oct 2023
Dear Guest,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Gilroy Inn has met your needs for a clean, affordable, and quiet stay, which is especially important when you're working weekends in the area. We appreciate your kind words about our staff as well. Your feedback is truly valuable, and we look forward to welcoming you back for your remaining weekends and in the future. Safe travels, and thank you for choosing Gilroy Inn!Best Regards, Customer Care Team

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on 3 Oct 2023
Hi Jose,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Customer Care Team

10/10 Excellent

anita

Stayed 1 night in Sep 2023
Response from Customer Care Team on 24 Oct 2023
Dear anita,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Customer Care Team

10/10 Excellent

Shirley

Stayed 3 nights in Sep 2023
Response from Customer Care Team on 3 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jason, Marina

Liked: Cleanliness, staff & service, property conditions & facilities
No problems , love the front desk staff…
Stayed 1 night in Sep 2023
Response from Customer Care Team on 27 Sept 2023
Dear Guest,We're delighted to hear that you had a great experience with our front desk staff during your stay. Your comfort and satisfaction are important to us, and we appreciate your positive feedback. We look forward to welcoming you back in the future!Best Regards, Customer Care Team

10/10 Excellent

Leticia

Travelled with family
Very clean and close to food and shopping. The staff were very friendly.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 27 Sept 2023
Hi Leticia,We're pleased to hear that you found the hotel very clean and conveniently located near food and shopping options. It's also great to know that you had a positive experience with the friendly staff. If you have any more comments or suggestions in the future, please feel free to share. We look forward to welcoming you back for another enjoyable stay. Best Regards, Customer Care Team

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Victoria, Redwood City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older inn. They have done work to refurbish the room. The property is clean. The only issues I had was there are no outlets in the bathroom and no iron.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 19 Sept 2023
Dear Guest,Thank you for sharing your feedback about your stay. We're glad to hear that you found the refurbished room clean and the property well-maintained. We apologize for the inconvenience regarding the lack of outlets in the bathroom and the absence of an iron. Your comments are important to us, and we will take them into consideration as we continue to improve our amenities and services. If you have any further comments or requests, please feel free to let us know how we can make your next visit even more enjoyable. We appreciate your choice to stay with us.Best Regards, Customer Care Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Sep 2023
Response from Customer Care Team on 31 Oct 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Tricia

Stayed 1 night in Aug 2023
Response from Customer Care Team on 12 Sept 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Care Team on 5 Sept 2023
Hi Barbara,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards, Customer Care Team

8/10 Good

Elizabeth

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from Customer Care Team on 31 Aug 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

christine

Travelled with family
The property is a bit run down with a need for a good deep cleaning. The front desk staff is brusque. The location is convenient right off the freeway with many food options close by and right next to the outlets. Nice to have a microwave and mini frig but only seating for one person in the room and only one tiny trash can and microwave could use cleaning
Stayed 1 night in Aug 2023
Response from Customer Care Team on 31 Aug 2023
Hi christine,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the concerns you've raised regarding the property's condition and cleanliness. Additionally, we'll work on improving the interaction with our front desk staff to ensure a more welcoming experience. It's great to hear that our location provided convenience and access to various dining options and outlets. Thank you for highlighting the amenities you appreciated, and we'll take note of your suggestions regarding room seating, trash disposal, and microwave cleanliness to enhance our guests' comfort. We hope to have the chance to provide you with a better experience in the future.Best Regards, Customer Care Team

4/10 Poor

Gail

Stayed 1 night in Aug 2023
Response from Customer Care Team on 19 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Manuel

Stayed 1 night in Aug 2023
Response from Customer Care Team on 19 Sept 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a night
Close to the outlets, gas station and quite a few food places.
Stayed 1 night in Aug 2023
Response from Customer Care Team on 25 Aug 2023
Hi Valerie,We're pleased to know that our location near the outlets, gas station, and a variety of food options was convenient for you. We hope you had a great stay, and if there's anything else we can assist you with in the future, please feel free to reach out to us. We hope that you will continue to choose us!Best Regards, Customer Care Team

8/10 Good

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Straightforward staff, no chitchatting, just the way we like it. Rooms are clean but has some noticeable wear and tear. Motel is close to shops, restaurants, and gas station.
Stayed 2 nights in Aug 2023
Response from Customer Care Team on 23 Aug 2023
Hi Maurice,Thank you for your feedback. We're pleased to know that our straightforward staff approach suited your preferences. It's great that you found our location convenient and our rooms clean. We appreciate your observation about wear and tear, and we'll continue to maintain our facilities to provide a better experience. We look forward to welcoming you back for another comfortable stay.Best Regards, Customer Care Team

8/10 Good

Sam

Business traveller, Travelled with partner
Liked: Amenities
Ok
Stayed 1 night in Aug 2023
Response from Customer Care Team on 23 Aug 2023
Hi Sam,Thank you for your feedback. We're glad you took the time to share your thoughts. If there's anything specific you'd like to share or discuss, please feel free to let us know. We value your input and hope to serve you better in the future.Best Regards, Customer Care Team

8/10 Good

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T.v. remote was broken.
Stayed 2 nights in Aug 2023
Response from Customer Care Team on 11 Aug 2023
Hi Jeff,We appreciate your feedback regarding the TV remote. We apologize for any inconvenience this may have caused during your stay. Your satisfaction is important to us, and we'll make sure to address this issue promptly to ensure a better experience for our future guests. If you have any further concerns or suggestions, please feel free to reach out. We hope you'll consider staying with us again in the future.Best Regards, Customer Care Team

6/10 Okay

Ralph

Liked: Cleanliness
This motel needs an update
Although it was clean and the air conditioning worked well, this motel needs an update.
Stayed 2 nights in Jul 2023
Response from Customer Care Team on 11 Aug 2023
Hi Ralph,Thank you for taking the time to share your feedback. We appreciate your comments and understand the importance of maintaining a comfortable and modern environment for our guests. We are continuously working on improvements and renovations to provide a better experience for our guests. Your input is valuable to us, and we hope you consider staying with us again in the future to experience the positive changes we are making.Best Regards, Customer Care Team

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel near center of Gilroy
Stayed 1 night in Aug 2023
Response from Customer Care Team on 11 Aug 2023
Hi Steven,I'm glad to hear you had a positive experience with our hotel's convenient location in Gilroy. If you have any more feedback or if there's anything specific you enjoyed during your stay, feel free to let us know. We value your feedback and hope to welcome you back again in the future!Best Regards, Customer Care Team

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nothing really special, nice staff
Stayed 1 night in Jul 2023
Response from Customer Care Team on 25 Jul 2023
Dear Mark, thank you for choosing to stay with us, and we appreciate your feedback. We're glad to hear that our staff made your stay enjoyable. While we strive to provide exceptional experiences for all our guests, we understand that there may be areas where we can improve. If you have any specific suggestions on how we can make your future stays more special and memorable, please feel free to share them with us. Your input is valuable to us, and we'll use it to enhance our services and amenities. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Thank you again for your visit.Best Regards, Customer Care Team

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Centrally located, clean.
The hotel is old. It is an old Motel 6. However, the rooms were clean, A/C worked, nice television, newer furniture, and a nice bed, made the stay worthwhile. There is an In N Out, Denneys, Black Bear, and a 76 mini mart all within a short walking distance. We enjoyed our stay.
Stayed 2 nights in Jul 2023
Response from Customer Care Team on 25 Jul 2023
Dear Daniel, thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found the rooms clean and comfortable and that the amenities provided, such as the A/C, television, and furniture, contributed to a pleasant stay. We understand that the hotel has a history as a former Motel 6, and we appreciate your understanding regarding its age. We strive to maintain the property to ensure a comfortable and enjoyable experience for all our guests. It's great to know that the convenient location near various dining options and amenities added value to your stay. We're pleased you had an enjoyable experience overall. Should your future travels bring you back to the area, we'd be delighted to welcome you again. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Your satisfaction is important to us. Thank you for choosing to stay with us!Best Regards, Customer Care Team

10/10 Excellent

Lew Harden

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in and check-out. Room was fine. TV didn't seem to get very many channels but it did have HBO. Good AC, fridge, and microwave.
Stayed 1 night in Jul 2023
Response from Customer Care Team on 22 Jul 2023
Dear Lew, thank you for choosing our hotel for your stay and for sharing your feedback with us! We are pleased to hear that the check-in and check-out processes were easy and that you found your room to be comfortable. We apologize for any inconvenience you experienced with the TV channels. We will certainly look into this to ensure that all channels are available and working properly for our guests' enjoyment. However, we're glad to know that you had access to HBO during your stay. It's great to hear that the amenities in the room, such as the air conditioning, fridge, and microwave, met your expectations and added to your overall comfort. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay soon!Best Regards, Customer Care Team

6/10 Okay

Noelle

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Customer Care Team on 22 Jul 2023
Dear Noelle, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Customer Care Team