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I found black stuff on sofa bed looked to be mold. Food and food stain in between the couch. Had to leave i had children with me and they were booked out. Was rude when brought to thier attention
Chuckie
Stayed 1 night in Apr 2024
Response from AGM-Sandra on 24 Apr 2024
Hello Chuckie,I'm sorry to hear this. We really appreciate your business.
Nice place to stay. Wish parking was included in the room price. The elevator was a little concerning in how slow it opened and closed. Staff were friendly and welcoming.
Gavin
Stayed 3 nights in Feb 2024
Response from Sandra Armenta on 4 Mar 2024
Hello Gavin,Thanks for letting us know about your recent stay. We appreciate your feedback. Thanks for letting us know about the elevator we will have our maintenance personal look into it. We really appreciate your business.
Very nice, clean and comfortable hotel. Excellent front desk service. Only down point, water not hot in the jacuzzi and not enough room for breakfast in the cafe. Everything else, including free breakfast (food was great), was excellent!
Dear Thomas, On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
6/10 Okay
Roy
Travelled with family
20 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great customer service, though they did not have tooth brushes available on my tooth paste. My family and I did get stuck in the elevator, there appears to be a short in the buttons that cause the elevator to go into default mode when pressed more then once. The front desk employee stated it was also not accounting for the proper weight restrictions of 2500 lbs. it’s actually half that weight amount. He mentioned a “large family” also got stuck earlier in the day. He was very apologetic. I will stay there again but would like to make sure the elevator is fixed and tooth brushes were available. Also, they did grant a request for a later check out time.
Roy
Stayed 1 night in Oct 2023
Response from Joi on 30 Oct 2023
Dear Roy,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
Dear Sanchez,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
We were running late and the clerk at the counter got us signed up and checked in super fast so we could be on our way.
Gary
Stayed 1 night in Oct 2023
Response from Joi on 30 Oct 2023
Dear Gary,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
La piscina y nos dejaron meternos hasta las 11pm 😀
Elias del
Stayed 1 night in Oct 2023
Response from Joi on 30 Oct 2023
Dear Elias del,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
10/10 Excellent
Michael
12 Oct 2023
Michael
Stayed 1 night in Oct 2023
Response from Joi on 2 Nov 2023
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
Dear Banesa,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
Was a great experience, could of had a Kleenex box the room and hand soap in bathroom otherwise everything was great 😊
Nikki M
Stayed 2 nights in Sep 2023
Response from Joi on 11 Oct 2023
Dear Nikki M,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
Dear Miguel,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
Dear Edward,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
Dear Angel,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
10/10 Excellent
Georgina
12 Sept 2023
Safe place to stay breakfast was good Thankyou great customer service as usal. I’ll always come back and definitely recommend this Hotel .
Georgina
Stayed 1 night in Sep 2023
Response from joi on 13 Sept 2023
Dear Georgina,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!
10/10 Excellent
Maria
Travelled with partner
5 Sept 2023
Liked: Amenities
The staff was friendly and the room was nice and clean. I enjoyed my breakfast and coffee all day! Thank you!
Maria
Stayed 2 nights in Sep 2023
Response from joi on 6 Sept 2023
Dear Maria,On behalf of the entire hotel team, I want to thank you for sharing about stay with us here at the Fairfield. It was a pleasure to assist you during our stay. We hope to see you back at the Fairfield if you are in the area!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!