4/10 Poor
Deborah
11 May 2024
Liked: Staff & service
Disliked: Cleanliness
I had some black pieces of what appeared to be rubber under the top sheet at the foot of the bed. Did not see it until morning when a piece found its way up nearer the middle of the bed when I pulled the covers back to get up. I was disgusted. Jumped in the shower immediately. Husband went down to front desk to tell them, head of housekeeping came up and put pieces in a plastic baggie. She said they would comp the room but when they found out it was through Expedia they said you do not do refunds. She stated she would talk to her GM, but we never heard a thing from them. I’m not sure about booking through Expedia again if there is no recourse for things like this. I’m truly disappointed.
Deborah
Stayed 1 night in May 2024