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Reviews of Hotel St. James

2 out of 5
Hotel St. James
Via XXVII Aprile 18, Florence

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 86 reviews" "
Rating 8 - Good. 35 out of 86 reviews" "
Rating 6 - Okay. 10 out of 86 reviews" "
Rating 4 - Poor. 7 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Travelled with partner
Disliked: Amenities
While this accommodation was within walking distance of the train station and all the sites, overall it was very basic. It was extremely noisy, potentially a school excursion was staying in the same accomodation, the bathroom facilities were quite tight and the bed was uncomfortable.
Stayed 2 nights in May 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is about a 10 minute walk from the train station. Similar to other European properties, the outer door leads to a shared interior space. Reception is on the second floor. The staff was very kind and helpful and allowed to us to leave our bags before check-in time and provided us with a map of the city. Our room was spacious and clean. The room had an AC unit as well and it overlooked a little courtyard. Very pleasant stay.
Stayed 1 night in May 2024

10/10 Excellent

Paul, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great find in Florence. Big room, modern bath, elevator, secure entrance. Good deal.
Stayed 1 night in Mar 2024

4/10 Poor

Alina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We booked it at the same day we did a check in, may be that’s a reason we got a very old room with walls cracks and old furniture. 145 euro is a too high price for a room like that.
Stayed 1 night in Sep 2023
Response from Hotel St. James on 24 Sept 2023
Dear and kind Alina, we are sorry if you did not appreciate the room that was assigned to you (even if you could have told us about it at reception) but you did NOT pay the amount you wrote about. That is so not true and not correct. Do you agree? Thank you SO much and best wishes and reagrds.

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Big room for our family of four. AC worked great. Room was a little dated but overall worked great for our two days that we stayed. Front desk staff were very personable and allowed us to store luggage for free on day of check out. Would definitely come stay again.
Stayed 2 nights in Jun 2023
Response from Hotel St. James** on 3 Jul 2023
Thank you very much for choosing us and for your kind words.Best regards.

10/10 Excellent

Adrian

Stayed 1 night in Jun 2023
Response from Hotel St. James on 2 Jul 2023
Thank you very much for choosing us.Best regards.

8/10 Good

Roberto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, super easy to walk to the station and several museums and famous places of the city.
Stayed 2 nights in Jun 2023
Response from Hotel St. James on 2 Jul 2023
Thank you very much for choosing us.Best regards.

8/10 Good

George, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Hotel St. James** on 10 Jun 2023
Thank you for choosing us, best regards.

10/10 Excellent

Lala

Liked: Cleanliness, staff & service, property conditions & facilities
Quite a decent size room with a spacious bathroom. The location of the hotel is close to the central station, leather market, main attractions and food places. Good breakfast places around as well as mini marts. Bus stop is close by as well. Friendly staff and the room had all basic amenities.
Stayed 2 nights in May 2023
Response from Hotel St. James** on 21 May 2023
Thank you very much for choosing us and for your nice words.Best regards

10/10 Excellent

Laura

Travelled with family
Liked: Property conditions & facilities
Quiet, clean and an easy walk to anything.
Stayed 1 night in May 2023
Response from Hotel St. James** on 16 May 2023
Thank you so much for choosing us.Best wishes and regards.

8/10 Good

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room furnishing a little spare but functional/ could have used a small refridgerator. Window effectively soundproofed against bus traffic on Via Ventisette. Nice continental breakfast buffet, though unexpected to charge on top of room fee for it. biggest complaint was the lack of clear signage at the entry door, arrows were confusing and unclear that we were seeking small buzzer.
Stayed 1 night in Apr 2023
Response from Hotel St. James** on 26 Apr 2023
Thank you very much for choosing us, regards.

8/10 Good

Markos, Barrie

Travelled with family
Liked: Cleanliness, staff & service
The hotel area of Florence is amazing. Everything you want to see and do is no more than 2-3km away. You will be walking because parking and traffic is terrible. Hotel parking is properly but very close. The rooms are old and workout, but for this price in this area of Florence, was a good deal.
Response from The Staff on 9 Jan 2023
Thank you very much for your nice words, regards.

4/10 Poor

Armando

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very old and the bathroom was very dangerous.
Response from The Staff on 5 Jan 2023
Armando, in case you didn't like the room (which is actually the case) WHY did you NOT tell it to our reception desk? THANKSSSS

6/10 Okay

Ritu

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Centrally located, walking distance to all major sites. Very basic but clean. Hotel is on the second floor of a building. Over-priced for how basic it is but also visited during a busy time in Florence so not much choice.
Stayed 1 night in Jun 2022
Response from Hotel St. James** on 8 Dec 2022
Thank you very much for choosing us, best regards.

8/10 Good

LARISA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, overall good experience, and excellent customer service for reception staff.
Stayed 2 nights in Oct 2021
Response from Hotel St. James on 27 Oct 2021
Thank you for choosing us and for your review, hope to see you here again soon. Regards.

6/10 Okay

Carmella

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I loved the location of this property but was very disappointed in the hotel itself. When we got in, it looked like an abandoned building. We went up the extremely claustrophobic elevator and finally got to our room. The toilet bowl was loose, and every time I sat it felt like it was going to fall over. With every flush the toilet also sprayed water, and the shower was also leaking. We asked for the hotel to fix it, and they said yes, but nobody came. They said the next day that because it was Sunday nobody could come. We had to ask to move to a different room, which they agreed to. Our next room was much more functional and we appreciated them moving us, but we felt pretty disappointed that we still had to go through the inconvenience.
Stayed 3 nights in Aug 2021
Response from Hotel St. James** on 13 Sept 2021
Dear Carmella, we apologize once more for the inconvenience and we do hope you had the chance to enjoy your stay here in Florence. With this occasion, best wishes and regards. The Staff

2/10 Terrible

Colleen

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
This hotel was not as advertised. The accommodations were not what we expected.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly however beware that the pictures online paint a much more sunny image of the hotel. My room was old and very dirty, smelled like an open sewer. Needless to say I went to another hotel before I spent one night in the hotel.
Stayed 3 nights in Feb 2020

8/10 Good

ANTONIO

Liked: Staff & service, room comfort
Basic and adequate
Good location. Spacious room. Friendly staff. Water flow from shower head pours down or blasts out instead of a smooth shower. Breakfast is very simple.
Stayed 4 nights in Oct 2019
Response from hotel st. james on 21 Nov 2019
Dear Antonio, thank you for your comment. Best wishes and regards

4/10 Poor

Bill

Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2019
Response from HotelStJames on 7 Aug 2019
We would be glad to read your useful suggestions. Thank you very much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised by our accommodation. The room was very big. Fridge, microwave, kitchen counter. Bathroom was nice. The free breakfast was amazing!!!!
Stayed 1 night in Jul 2019
Response from Hotel St. James on 11 Jul 2019
Dear guest, thank you very much for your lovely words, we hope to welcome you again soon!! Regards.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Hotel St. James on 24 Jun 2019
Gentile Cliente, grazie per averci scelto e per il Suo commento!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A good place to stay
Central no frills hotel. Reasonably priced. Nice breakfast, WONDERFUL STAFF
Stayed 1 night in May 2019
Response from Hotel St. James on 5 Jun 2019
Thank you very much and best wishes!

6/10 Okay

Maria, Usa

Travelled with family
Liked: Cleanliness, staff & service
Good location, very difficult parking, bed was not very comfortable
Stayed 1 night in May 2019
Response from HotelStJames on 20 May 2019
Dear Maria, thank you for your review, we hope you had an overall enjoyable stay here with us. Regards,

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in May 2024

10/10 Excellent

Mallí

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Esta muy cerca de la terminal y del centro
Stayed 2 nights in Mar 2024

10/10 Excellent

WONBIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
싱글 여행객으로 만족합니다.
위치도 무난하고 직원들의 태도도 친절합니다. 특히 짐을 맡아주신 부분에 감사합니다. 또한 저렴한 가격에 호텔을 이용할 수 있는 부분에 만족하였습니다.
Stayed 1 night in Nov 2023

8/10 Good

Guylaine

Travelled with partner
Liked: Cleanliness, staff & service
Bien situé à 10 minutes de la gare de train. Chambre rénové et super propre.
Stayed 3 nights in Oct 2023
Response from Hotel St. James** on 27 Oct 2023
Merci beaucoup!!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Staff on 9 Sept 2023
Thank you very much for choosing us, best wishes and regards.

10/10 Excellent

mounira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel St. James on 24 Aug 2023
Thank you very much

8/10 Good

Giuseppe

Travelled with family
Liked: Cleanliness, amenities
Parfait pour une nuit à Florence
Stayed 1 night in Aug 2023
Response from Hotel St. James** on 15 Aug 2023
Merci beaucoup.

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel St. James on 2 Jul 2023
Thank you very much for choosing us.Best regards.

8/10 Good

Ascension

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La recepción muy amables y eficiente. Te dejan guardar tus maletas y te hacen limpieza diaria. La ubicación es muy buena si vienes de la estación de tren o del aeropuerto pues allí cerca de la estación de tren está la parada del tranvía para el aeropuerto y es muy económico 1.5 €. Las habitaciones son sencillas, pero amplias y las camas son cómodas, baño limpio y muchas toallas limpias y toilletieres. Ciertamente a Florencia vas a conocer entonces para dormir está muy bien y el aire acondicionado funciona bastante bien también tiene secadora de pelo por si necesitas.
Stayed 2 nights in Jun 2023
Response from Hotel St. James on 2 Jul 2023
Muchas gracias por elegirnos.Nuestros mejores saludos.

10/10 Excellent

Altair

Stayed 4 nights in May 2023
Response from Hotel St. James on 2 Jul 2023
Thank you very much for choosing us.Best regards.

10/10 Excellent

Jalil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel St. James on 17 May 2023
Thank you very much for choosing us.Best wishes and regards.

4/10 Poor

Salvatore

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Non lo consiglio
Stayed 1 night in May 2023
Response from Hotel St. James on 12 May 2023
Salve Salvatore, come mai non ci ha comunicato nulla?GRAZIE

10/10 Excellent

mayssam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjours inoubliables. Grazie molto💕💕
Fantastique séjours , une équipe très professionnelle et à l’écoute . Nous donne les consignes pour le transport , les excursions , les restaurants et accompagne chaque client . Un service presque individuel et personnalisé à chaque demande et chaque profil . Grave à eux les séjours devient un plaisir . Merci … grazie molto 💕💕💕💕
Stayed 3 nights in May 2023
Response from Hotel St. James** on 8 May 2023
Merci beaucoup!!!!!!!!!

8/10 Good

Marco Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2023
Response from Hotel St. James** on 6 May 2023
Grazie infinite per averci scelto, i nostri migliori auguri.

8/10 Good

Davide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soggiorno piacevole.
Stayed 1 night in Apr 2023
Response from Hotel St. James** on 26 Apr 2023
Moltissime grazie per averci scelto.Cordialmente.

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen precio y buena ubicación
Stayed 1 night in Mar 2023
Response from Hotel St. James on 26 Apr 2023
Muchisimas gracias por elegirnos.Un saludo.

10/10 Excellent

PRIMA

Stayed 3 nights in Jan 2023
Response from Hotel St. James** on 10 Jan 2023
Grazie per averci scelti, i nostri migliori saluti ed auguri.Lo Staff

4/10 Poor

Liliana, puebla

Travelled with family
Disliked: Amenities, property conditions & facilities
LA HABITACION SE SIMBRABA Y SE OIA EL RUIDO DEL CUARTO DE JUNTO. ENCONTRAMOS MOSQUITOS EN EL CUARTO Y NO HABIA CALEFACCION
Response from Hotel St. James** on 5 Jan 2023
Super estimada y super amable Liliana, solo una pregunta: durante los dias que ustedes alojaron en nuestro Hotel, enserio no hubo 1 minuto, 1 solo, para ir a recepcion y comentar lo que no os gustaba? Imposible...enserio ustedes creen ganar algo de esta manera? No hemos podido ayudar, porque non sabiamos nada de lo que ustedes estaban opinando, asì en vuestra proxima estancia (esta es una sugerencia) no escriban, si no HABLEN por favor.GRACIAS.

10/10 Excellent

Fabio

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Posizione dell"hotel situata a 10 minuti dal centro e vicino alla stazione. Personale alla reception molto gentile e ambiente confortevole.
Stayed 1 night in Dec 2022
Response from Hotel St. James** on 6 Dec 2022
Grazie ancora una volta per averci scelti, cordialmente.Lo Staff

8/10 Good

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BOM CUSTO BENEFÍCIO.
Stayed 1 night in Sep 2022
Response from Hotel St. James** on 4 Oct 2022
Muito obrigada. Saludos.

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien situado entre el centro de Florencia y la estación.
Stayed 1 night in Sep 2022
Response from Hotel St. James** on 4 Oct 2022
Muchas gracias, mejores saludos y deseos.

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, buen servicio
Stayed 1 night in Sep 2022
Response from Hotel St. James** on 28 Sept 2022
Muchas gracias, un cordial saludo.

10/10 Excellent

Giordano Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La cercania con el centro historico
Stayed 3 nights in Sep 2022
Response from Hotel St. James** on 18 Sept 2022
Muchas gracias por elegirnos, un cordial saludo.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale veramente carino e disponile...è raro ormai trovarne di cosi cordiali
Stayed 2 nights in Aug 2022
Response from Hotel St. James** on 16 Sept 2022
Grazie per averci scelti, i migliori saluti e auguri.Lo Staff

10/10 Excellent

Luigi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Hotel St. James** on 16 Sept 2022
Grazie per averci scelti, i migliori saluti e auguri.Lo Staff

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
No servía el aire acondicionado y aunque nos prestaron un ventilador,
Stayed 1 night in Aug 2022
Response from Hotel St. James on 16 Sept 2022
Buenos dias, sentimos por el problema, que ha sido solucionado. Un cordial saludo.