City view
Check availability

Reviews of Hotel Alessandra

2 out of 5
Hotel Alessandra
Borgo Santi Apostoli 17, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 377 out of 613 reviews" "
Rating 8 - Good. 182 out of 613 reviews" "
Rating 6 - Okay. 34 out of 613 reviews" "
Rating 4 - Poor. 11 out of 613 reviews" "
Rating 2 - Terrible. 9 out of 613 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Lino, Basking Ridge

Liked: Cleanliness, staff & service
Disliked: Amenities
No air conditioner Must walk up one flight of stairs to reach the elevator Very small elevator if you have large luggage must make several trips
Stayed 1 night in May 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, though difficult to find initially, in a superb location. The crowded and narrow streets made vehicular traffic and parking a major challenge. Do not recommend driving into the City Center area. Would have been better to arrange parking elsewhere and arrange transportation to the hotel.
Stayed 2 nights in May 2024

4/10 Poor

Susannah

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
NOISY!!! ZERO insulation, you hear EVERYTHING, even front desk night man clearing his throat or closing a drawer, not to mention people talking in rooms above, nextdoor, in corridors. While the staff was very kind, one was way too familiar calling everyone sweetie, honey, darling....
Stayed 1 night in May 2024

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located to historical district. Staff was wonderful and accommodating to our needs.
Stayed 3 nights in Apr 2024

10/10 Excellent

NICHOLAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very friendly staff .The room was wonderful. We loved this hotel!
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness
We loved our room. It is close to the train station and in the centre of town. The owner and staff are outstanding. Thank you very much for making our stay special.
Stayed 3 nights in Apr 2024

2/10 Terrible

Kenneth

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Great location but lots of steep steps before an elavstor. It seems all incidentals (room tax, laundry) must be paid immeadiately in cash. One of front desk staff is borderline inappropriate.
Stayed 6 nights in Apr 2024

10/10 Excellent

Sandra, Scottsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by staff.
Stayed 8 nights in Apr 2024

10/10 Excellent

Mana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! The staff was amazing. Feels like you’re part of the family. Gave us great restaurant recommendations. Very friendly and location is perfect. Everything within walking distance. If ever I’m back in Florence, I will definitely be staying there again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay! Alessandra was a student of Michelangelo's in the 16th Century, and this place has some serious history! The staff were very helpful and knew how to get around in Firenze - which is almost impossible to do on your own by car!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeanene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and breakfast had so many options!
Stayed 2 nights in Mar 2024

6/10 Okay

Yifeng

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is located at the upper levels of an old building. It is outdated. The front desk were friendly and helpful. Drop off/ pick up room key at front desk every single time. Kettle is available by requested. Little fridge was not working. Need to ask the front desk to turn on /off the heater. The biggest issue was no ventilation in bathroom.
Stayed 3 nights in Mar 2024

2/10 Terrible

Nicolas

Stayed 1 night in Mar 2024

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal, it gave me the flexibility of visiting main landmarks within walking distance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dewi

Stayed 1 night in Mar 2024

10/10 Excellent

Dewi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional. I highly recommend this property
Stayed 5 nights in Mar 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and they gave us great recommendations. Thank you all.
Stayed 3 nights in Mar 2024

10/10 Excellent

SangHa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in Florence!
It was amazing 6 nIghts stay in Florence. The hotel is close to the major attractions in the historical district in Florence, close to Uffizi, Arno river, etc. The hotel staffs were most friendly, the room was clean, and spacious. It’s a two star hotel, but everything else is a five star! hotel. It was a wonderful stay in Florence!
Stayed 6 nights in Dec 2023

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly superb. The staff made the stay even better. Comfy bed and a lot of space. Would recommend anyone to stay here.
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. The hotel is centrally located along the Arno so it is a great place to stay if you are looking to do Florence in a day or two. Very walkable to/from all the major sites and train station.
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is A-Mazing!!!! The breakfast is excellent and the location is perfect. Beds were comfy and bathrooms updated and clean. 5-Star experience. Definitely will stay again and definitely recommend!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and very personable owner.
Stayed 2 nights in Nov 2023

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, super friendly and helpful. Great old world rooms and in amazing location.

10/10 Excellent

William

Stayed 2 nights in Oct 2023

10/10 Excellent

christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful stay! Owner and staff are all so helpful and lovely! Breakfast was so delicious. Perfect location- can’t wait to get back!
Stayed 2 nights in Sep 2023

4/10 Poor

Irma

Travelled with family
It was dificult to go upstairs with suitcases, no help from the staff
Stayed 2 nights in Sep 2023

10/10 Excellent

STEPHEN, YPSILANTI

Stayed 3 nights in Oct 2023

6/10 Okay

Kenneth

Travelled with partner
Liked: Staff & service, amenities
The hotel was well located and the staff were very friendly and helpful. Breakfast was included and was good in terms of quantity and quality. However, access to the hotel reception, once inside the building itself, involves walking up 75 steps (and another 25 steps to our room). Or, walk up 22 steps after entering the building and there is a very small elevator to take you to reception. Not good for anyone who has mobility issues. The bathroom in our room (16B) was a very unusual configuration, with the shower and sink in one area and the toilet and bidet in another, connected by a narrow opening. Very clean and totally functional - just unusual. The view from our room was not much - roof tops of adjacent buildings. The same view was available from the tiny hotel rooftop terrace (2-3 tables in very confined area).
Stayed 3 nights in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Ian, MARKHAM

Stayed 5 nights in Oct 2023

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good food choices nearby.
Stayed 3 nights in Oct 2023

10/10 Excellent

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our stay. Everyone was very friendly and helpful, especially Monte and the general manager. The room was clean and spacious. The hotel is in the perfect place to visit the city. Would return.
Stayed 2 nights in Oct 2023

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and the staff were outstanding!!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel on a quiet street in a very walkable neighborhood. Close to all Florence attractions.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
This property is perfectly located. Walkable everywhere. Many good resteraunts to choose. Staff very helpful and friendly. I would stay here again!
Stayed 2 nights in Oct 2023

8/10 Good

Cheryl

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel, one block from Ponte Vecchio, is convenient to so many wonderful sites in Florence. The staff was most accommodating, responsive and helpful. While the area is quite noisy the rooms were soundproof and we were not disturbed by the outdoor noise. Overall, the room was clean; however, we did find bugs on the bottom of the warddrobe when we were packing to leave. Having to walk up two flights of stairs to reach the elevator to reception (on the 3rd level) was really the only other negative.
Stayed 5 nights in Sep 2023

8/10 Good

Alan, Petaluma

Liked: Cleanliness, staff & service, property conditions & facilities
It should be made clear to new visitors to Florence, to keep their windows closed to keep out mosquitos! I learned the heard way the first night!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice and helpful! Helped us out with taxis when we needed it as well as recommended a few spots in the area and gave us a very useful map of the area. Would stay here again if I came through Florence again.
Stayed 1 night in Sep 2023

8/10 Good

James S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful. The A/C could have been kept a bit cooler. Breakfast was very good and the server did a wonderful job. I'd stay here again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Leo

Travelled with partner
Liked: Amenities
This hotel was quite unique. It is a bit challenging in terms of stairs up to the reception area and rooms but the elevator part way up definitely helped, especially with the luggage. The staff were wonderful, extremely welcoming and helpful with everything-e.g. booking us a cab to the airport in checkout. The breakfasts were delicious and well worth the cost. The hotel is also very close to most of the most important sites to see, Uffitzi Gallery, Ponte Vecchio etc. Our room was comfortable, simple but the bathroom was very modern and functional as was the air conditioning. I would definitely recommend this hotel to other visitors.
Stayed 3 nights in Sep 2023

10/10 Excellent

CESAR

Stayed 1 night in Sep 2023

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator starts on the second floor, carrying your luggage up a flight of stairs was tough. Other wise great place to stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean . The staff were over the top helpful. It had Italian charm. The location was great and walkable
Stayed 2 nights in Sep 2023

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel. The staff were very friendly and helpful. The breakfast was good with a good variety of options.
Stayed 2 nights in Sep 2023

10/10 Excellent

anita

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever! Every morning we woke in this gorgeous hotel, rich with historic detail and character, thankful that we found it. We would throw open the shutters and look to the narrow stone street below where horse and carriages clip-clopped by and people milled in and out of trattorias and shops. The family who own and operate this hotel were warm, welcoming and treated us like an extension of their own. When I'd pop down to the desk to ask if I could borrow wine glasses from the lounge to take up to the rooftop terrace I was invariably told "Of course, this is your house!" Also, dining recommendations, all within a short walk, were excellent. The location is perfect for accessing all the sites, and the Arno river is just one street away--you can see it--and a bell tower--from the rooftop terrace. A note--the lift for those with luggage or mobility issues is accessible only after walking up two short flights of stairs. Absolutely loved our stay here, and if we return to Florence would not consider staying anywhere else.
Stayed 3 nights in Sep 2023

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is amazing but not enough to make up for the worn out beds and poor condition of the bathroom/shower. Location was perfect but would not stay again.
Stayed 5 nights in Sep 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 3 nights in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Phil

Liked: Staff & service, property conditions & facilities
This property is a very old building and they have preserved the history and style. Overall, we enjoyed our stay. The staff was incredibly helpful and it was comfortable and very convenient. However, there were a couple of drawbacks: -aor conditioning is controlled by the front desk -whrn returning to our room one day, they must have used a bug spray and the room was extremely overtaken by the strong chemicals -walls are very thin and you can hear everything I would recommend this hotel for location, service and comfort.