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The room was comfortable and very nicely appointed. The staff should mention that WiFi is through "Rewards" and not "Eriehi". I mentioned this to front desk staff several times but was not able to get this resolved. I was unable to prepare for my business meeting as a result of this. Thank you.
Maria
Stayed 1 night in May 2024
2/10 Terrible
JEANNIE, Curwensville
20 May 2024
Disliked: Staff & service
They charged me twice and I have been fighting with them to take the 2nd charge off. It’s been over a month.
Expedia charged me first. Then the actual hotel charged me again.
So will not ever stay here again!!
Conveniently located right off of interstate 90. Lots of restaurants and activities. Close to wine trail. Food on site along with a bar. Will stay here again.
I didn't get to use the pool, but the people were very nice.
Dorisa
Stayed 1 night in Apr 2024
10/10 Excellent
Joan
2 May 2024
Joan
Stayed 7 nights in Oct 2023
2/10 Terrible
Ian
Travelled with partner
30 Apr 2024
Liked: Cleanliness
Good place, but they charged me (x) dollars upon arrival after I already paid (x) for the room saying that I’ll get it refunded after checkout and I never got my money back so they basically scammed me. Will not be returning ever again.
The hotel is close to the highway but not close enough that you hear road noise. The property is kept clean and is fairly new. There are many dining options close by
Response from Alyssa Scheppner, General Manger on 27 Apr 2024
Dear Christina M,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!
2/10 Terrible
Nicole
21 Apr 2024
Expedia!!! You need to refund me. When I got there after driving 7 hours they said you over booked rooms! I paid months ago. Unacceptable
Nicole
Stayed 1 night in Apr 2024
Response from Alyssa Scheppner, General Manger on 27 Apr 2024
Dear Nicole,Thank you for staying with us at the Holiday Inn Erie. I sincerely apologize for the issue with your room. I am glad we were able to accommodate you in a different room type. We hope you'll give us another chance, should your travels bring you back to the Erie area.
Great location for a stop over. Stayed her a few times. Never disappointed.
George
Stayed 1 night in Apr 2024
Response from Alyssa Scheppner, General Manger on 27 Apr 2024
Dear George,Thank you for staying with us at the Holiday Inn Erie. I am glad to hear we are your go to stopping place. We can't wait to see you again soon!
Response from Alyssa Scheppner, General Manager on 19 Apr 2024
Dear Shelby,Thank Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review! I am elated to hear your trip could be easy and efficient! We hope to see you again soon.
I liked that they had a very nice breakfast and dinner there.
Mary
Stayed 2 nights in Apr 2024
Response from Alyssa Scheppner, General Manager on 19 Apr 2024
Dear Mary,Thank you for staying with us at the Holiday Inn Erie. It is wonderful to hear our restaurant, Toast to Toast, could be a highlight of your visit. We hope to see you again, should your travels bring you back to the Erie area.
First rate property. Check in was quick and efficient as the hotel had the checkin material prepared. The staff were very professional and helpful. Breakfast was higher quality than typical.
John
Stayed 1 night in Apr 2024
Response from Alyssa Scheppner, General Manager on 19 Apr 2024
Dear John,Thank you for staying with us at the Holiday Inn Erie. I am glad to hear our staff were professional and helpful and that you found our breakfast to be high quality! We hope to see you again soon!
Good clean hotel. Very friendly and helpful staff.
John
Stayed 1 night in Apr 2024
Response from Alyssa Scheppner, General Manager on 19 Apr 2024
Dear John,Thank you for staying with us at the Holiday Inn Erie. I am elated to hear you found or staff friendly and helpful and our hotel clean. We hope to see you again soon!
10/10 Excellent
Antionette
Travelled with family, Travelled with family and small children, Travelled with pets
Response from Alyssa Scheppner, General Manager on 19 Apr 2024
Dear Antionette,Thank you for staying with us at the Holiday Inn Erie! I am glad to hear our friendly staff could be a highlight of your visit. We hope to see you again, should your travels bring you back to the Erie area.
The hotel is newer clean and quiet. The location is close to the highway, alot of food options and entertainment.
Angelique
Stayed 2 nights in Mar 2024
Response from Alyssa Scheppner, General Manager on 19 Apr 2024
Dear Angelique,Thank you for choosing the Holiday Inn Erie! It is wonderful to ear you found your stay clean and quiet and that our location could add to that. We hope to see you again soon!
10/10 Excellent
Gretchen
28 Mar 2024
Very nice
Gretchen
Stayed 1 night in Mar 2024
Response from Alyssa Scheppner, General Manager on 19 Apr 2024
Dear Gretchen,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!
2/10 Terrible
Sabrina
Business traveller
26 Mar 2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Room door key didn’t work everytime I left i had to go back down to the lobby each time
No clean towels
Linen not cleaned
Sabrina
Stayed 5 nights in Mar 2024
Response from Alyssa Scheppner, General Manager on 19 Apr 2024
Dear Sabrina,Thank you for staying with us at the Holiday Inn Erie. I apologize for the inconveniences you faced during your stay. As you can see from or other reviews, this is not the norm. We hope you'll give us another chance to impress you in the future.
While I only stayed here as an overnight stop on my way south, the hotel is in a great location near I-90 and a good number of places to grab a bite or fuel up. While you're not on the water or next to Presque Isle, you are near the Millcreek Mall complex. The hotel itself was clean and quiet, but I don't remember there being a complimentary breakfast.
Steven
Stayed 1 night in Mar 2024
Response from Alyssa Scheppner, Assistant General Manager on 25 Mar 2024
Dear Steven,Thank you for staying with us at the Holiday Inn Erie. I am glad to hear our location was perfect while you were passing through Erie and that everything was clean and quiet. While we do not have a complimentary breakfast, we do have a full service restaurant, Toast to Toast, that is fully made-to-order. We hope to see you again, should your travels bring you back to the Erie area.
The staff was very friendly. Rooms were clean and updated.
Angelika
Stayed 1 night in Mar 2024
Response from Alyssa Scheppner on 25 Mar 2024
Dear Angelika,Thank you for staying with us at the Holiday Inn Erie! I am elated to hear you found our staff friendly and our rooms clean! We hope to see you again, should your travels bring you back to the Erie area.
Excellent stay! Very nice staff and accommodating!
Heather
Stayed 2 nights in Mar 2024
Response from Alyssa Scheppner on 25 Mar 2024
Dear Heather,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review. I am elated to hear you found our staff nice and accommodating! We hope to see you again soon.
This hotel was beautiful and clean! Lovely place to stay!
Jenn
Stayed 1 night in Mar 2024
Response from Alyssa Scheppner on 25 Mar 2024
Dear Jenn,Thank you for staying with us at the Holiday Inn Erie. Thank you for the wonderful comments regarding the cleanliness and beauty of our property. We hope to see you again, should your travels bring you back to the Erie area.
The hotel was clean and staff was courteous and helpful. I stayed in a room at the far end of the hall on the first floor. Noise from the freeway was noticeable and trucks parked in the lot left their motors running which caused fumes to be drawn into the room by the HVAC unit. Ugh. Also, water pressure in the shower was weak.
Alan
Stayed 3 nights in Feb 2024
Response from Alyssa Scheppner on 25 Mar 2024
Dean Alan,Thank you for staying with us at the Holiday Inn Erie and for providing your feedback from your recent stay. I have passed your comments along to our team to alleviate the issues you highlighted. We hope you'll give us another chance, should your travels bring you back to the Erie area.
10/10 Excellent
Debra
13 Mar 2024
Debra
Stayed 1 night in Mar 2024
Response from Alyssa Scheppner, General Manager on 19 Apr 2024
Dear Debra,Thank you for staying with us at the Holiday Inn Erie and for the 5/5 review!
Great property. No air conditioner at night. Called in the middle of the night. Changed the room at 2 am. Called the front desk to tell him the room Was still without air and very hot.
We were told that in winter there is no AC. The front desk lady was very nice.
Paid for breakfast. Nothing was left at 9:30 on Sunday. No fruit no turkey. Asked for no bacon but got the egg with bacon after waiting for 30 minutes. Potatoes were overcooked. Taste like burnt.
It was a special trip but ruined. Couldn't sleep at night. They extended us in the morning but we have to leave.
Waiting for someone to contact
nouman
Stayed 1 night in Mar 2024
Response from Alyssa Scheppner, AGM on 7 Mar 2024
Dear nouman,Thank you for staying with us at the Holiday Inn Erie. I do apologize for the inconveniences you faced while staying with us. We will use your comments as a learning tool to always be striving to improve. We hope you'll give us another chance, should your travels bring you back to the Erie area.
Pet friendly 5 stars! For us traveling with a new puppy 🐶 being on the first floor and near the door closest to the grass area was amazing! Reasonable pet fee and great hotel!
Kimberly
Stayed 2 nights in Mar 2024
Response from Alyssa Scheppner on 11 Mar 2024
Dear Kimberly,Thank you for the staying with us at the Holiday Inn Erie! I am elated to hear you and your furry friend were comfortable with us. We hope to see you again soon!
The hotel was very clean and the staff were very friendly. Room was just as described.
Shawn
Stayed 2 nights in Feb 2024
Response from Alyssa Scheppner, Assistant General Manager on 24 Feb 2024
Dear Shawn,Thank you for staying with us at the Holiday Inn Erie. I am elated to hear you found our hotel clean and staff friendly! We hope to see you again, should your travels bring you back to the Erie area.
Walk in shower was wonderful and comfortable sitting chair with ottoman as well.
James
Stayed 4 nights in Feb 2024
Response from Alyssa Scheppner on 11 Mar 2024
Dear James,Thank you for staying with us at the Holiday Inn Erie! I am elated to hear our rooms and amenities were comfortable for you. We hope yo see you again soon!
4/10 Poor
Verified traveller
Travelled with family
20 Feb 2024
Disliked: Cleanliness
We ran out of toilet paper, tissues, towels. The pool wasn’t very clean, and it was very slippery around the pool making my kids slip and fall multiple times. We got locked out of our room because our keys stoped working and the fire alarm went off at 6:30 in the morning. Overall it wasn’t a good experience.
Verified traveller
Stayed 2 nights in Feb 2024
Response from Alyssa Scheppner, Assistant General Manager on 22 Feb 2024
Thank you for staying with us at the Holiday Inn Erie and for sharing your feedback with us. As you can tell by other reviews, the stay you had is not our norm. I will be using your feedback as a training measure to make sure things such as these do not happen in the future. We hope you'll give us another chance to impress, should your travels bring you back to the Erie area.
8/10 Good
Scott
Travelled with family, Business traveller, Travelled with group