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Reviews of Quality Inn Edison-New Brunswick

2.5 out of 5
Quality Inn Edison-New Brunswick
21 Cortlandt St, Edison, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 336 out of 1000 reviews" "
Rating 8 - Good. 365 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Doris

Travelled with family
Disliked: Staff & service, amenities
Staff was not welcoming. No complimentary water bottles. Both vending machines were out of order
Stayed 2 nights in May 2024

10/10 Excellent

Aamir

Travelled with family
Liked: Property conditions & facilities
Price is good comfortable stay good breakfast
Stayed 1 night in May 2024
Response from Natacha on 21 May 2024
Dear Aamir,We extend our heartfelt gratitude for your continued loyalty as a Choice Privileges member. Your feedback on your recent stay at Quality Inn Edison, New Jersey, is truly appreciated by our entire team. It brings us immense joy to know that we were able to deliver exceptional service during your time with us. As we strive to continually surpass your expectations, we eagerly await the opportunity to welcome you back to the Edison, New Jersey area. Rest assured, we are committed to providing you with an even more exceptional experience on your next visit.Best Regards,Natacha Perez

2/10 Terrible

ABDULLAHI

Disliked: Cleanliness, staff & service, property conditions & facilities
I have no plans to go back the made me pay extra money on the early check in it’s supposed to be 20-35 . Receptionist was rude.they made me pay 75. Cleanliness is done when they want . When I ask for room service today they would say we will clean it tomorrow. Very bad experience. I don’t think I will book again.
Stayed 5 nights in May 2024
Response from Natacha on 20 May 2024
Dear Abdullahi ,Thank you for sharing your feedback regarding your recent stay at Quality Inn in Edison, New Jersey.At Quality Inn, we are dedicated to providing exceptional service to all our guests, and we regret to hear that your experience did not meet our usual high standards. We apologize for any discomfort you experienced regarding the early check-in fee. Our standard check-in time is at 3 PM, and this information is clearly communicated on all platforms. Similarly, our check-out time is at 11 AM, which is also prominently displayed. In cases where early check-in is requested and rooms are available before the standard check-in time, an early check-in fee may apply. The fee you mentioned suggests an early check-in before 10 AM, which incurs a half-day charge.If early check-in fees are a concern, we recommend exploring the nearby attractions in the scenic Edison, New Jersey area while waiting for the standard check-in time. There are several restaurants, malls, and entertainment options such as mini-golf that can help pass the time before your room is ready.Regarding housekeeping services, we typically inform guests upon check-in that they need to request housekeeping the night before if they are staying more than three nights. We apologize if this information was not clearly conveyed to you during your stay. If you have any questions or concerns about our policies or services, please do not hesitate to approach our front desk staff. In instances where we are fully booked, early check-in may not be possible to allow our housekeeping team sufficient time to prepare rooms after the prior guests' departure at 11 AM.We appreciate your feedback and will use it to improve our guest experience. If you have any further questions or require assistance with future reservations, please feel free to contact us. We are committed to ensuring that your future stays with us are more comfortable and enjoyable.Thank you for choosing Quality Inn. We look forward to welcoming you back in the future.Warm regards,Natacha PerezQuality Inn Edison, New Jersey

6/10 Okay

Dally

Travelled with family
Liked: Cleanliness, staff & service
The curtains did not close all the way, so no privacy and light would not let me sleep. Towel was too old, see through.
Stayed 1 night in May 2024
Response from Natacha on 20 May 2024
Dear Dally,Thank you for providing feedback about your recent stay at Quality Inn Edison, New Jersey. Your input is highly appreciated.We apologize for any inconvenience you experienced with closing the curtains in your room. Behind the curtains, there is a blackout curtain that can be closed by simply pulling both sides together. If you had difficulty with this, our staff would have been more than happy to assist you in person.Regarding the towels, we offer clean, fresh towels to all our guests upon request. Please don't hesitate to ask for any additional amenities you may need during your stay with us.We appreciate your feedback and hope to welcome you back for a more comfortable and enjoyable experience in the future.Best regards,Natacha PerezFront Desk ManagerQuality Inn Edison, New Jersey

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk manager went out of her way to handle an issue. She was just amazing!! Will stay there again.
Stayed 3 nights in May 2024
Response from Natacha on 20 May 2024
Dear Melanie,Dear Melanie,Thank you for taking the time to share your feedback about your recent stay at Quality Inn in Edison, New Jersey. Your input is highly appreciated by all of us here at the hotel.We are thrilled to hear that we were able to provide you with the exceptional service that we always aim for. Your satisfaction is our top priority, and we are delighted that you had a positive experience during your stay. We look forward to the opportunity to welcome you back again in the future.If you find yourself in the Edison, New Jersey area again, please feel free to reach out to us with any specific requests or preferences to make your next stay even more exceptional. We are here to ensure that your future visits are as comfortable and enjoyable as possible.Once again, thank you for choosing Quality Inn. We appreciate your feedback and hope to see you again soon.Warm regards,Natacha Perez

6/10 Okay

Anandaprakash

Stayed 1 night in May 2024
Response from Natacha on 29 May 2024
Dear Anandaprakash,Thank you for taking the time to provide us with feedback regarding your recent stay at Quality Inn Edison, New Jersey. Your feedback is invaluable to us as we are constantly striving to enhance our guests' experience. Our dedicated team works diligently to provide exceptional service, whether it's at the front desk, during breakfast, or through housekeeping.We take your feedback very seriously and hope that we were able to meet your service expectations. We eagerly anticipate your next visit and hope to make a lasting impression on you during your next stay with us.Thank you once again for sharing your thoughts with us.Warm regards ,Natacha Perez

2/10 Terrible

Adham

Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended
Stayed 2 nights in Mar 2024
Response from Naty on 6 May 2024
Dear Adham,We appreciate you sharing your feedback about your recent stay at Quality Inn Edison, New Jersey. Our team is dedicated to delivering exceptional service, and we regret that we may have fallen short during your visit. We hope for the chance to welcome you back in the future and demonstrate the high-quality service we aim to provide to all our guests.Thank you for your valuable input, and we look forward to the opportunity to better serve you.Best regards,NatachaPerez

8/10 Good

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was safe quite clean and very nice I would recommend this property to friends and family.
Stayed 10 nights in Apr 2024
Response from Natacha on 4 May 2024
Dear Carey ,Thank you for sharing your feedback on your recent stay at Quality Inn Edison. We deeply appreciate your valued patronage and are delighted that we could meet your service expectations. Your feedback is instrumental in helping us enhance the experience for all our guests. We eagerly anticipate your next stay with us and extend our best wishes to you.Warm regards,Natacha Perez

10/10 Excellent

Carlos

Stayed 1 night in Apr 2024
Response from Natacha on 21 May 2024
Dear Carlos,We sincerely appreciate you taking the time to provide us with feedback regarding your recent stay at the Quality Inn in Edison, New Jersey. Your feedback is truly valuable to us, and we are grateful for the time you took to fill out the survey.We eagerly anticipate your next visit to Edison, New Jersey, and we look forward to the opportunity to welcome you back and provide an even more exceptional level of service.Thank you once again for sharing your thoughts with us.Warm Regards ,Natacha Perez

6/10 Okay

Janice

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was an old dated hotel that needs a face lift. It is not worthy of more than a one night stay.
Stayed 1 night in Apr 2024
Response from Naty on 25 Apr 2024
Dear Janice ,Dear Esteemed Guest,We extend our gratitude for taking the time to provide feedback on your recent stay at Quality Inn Edison, New Jersey. Your input is invaluable to us as we continually strive to deliver outstanding service to all our guests. We are disheartened to hear of your perception that our hotel may require updates. It is surprising, as we typically receive commendations for our cleanliness and operational efficiency. Nonetheless, we acknowledge and respect your individual perspective.Rest assured, we are dedicated to enhancing both our services and facilities. We aspire to not only surpass your expectations during your next visit but also potentially unveil improvements to our property. Your patronage is highly valued, and we eagerly anticipate the opportunity to offer you an elevated experience upon your return.Warm regards,Natacha PerezQuality Inn Edison, New Jersey

8/10 Good

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
The space was quiet and safe
Stayed 6 nights in Apr 2024
Response from Natacha on 23 Apr 2024
Dear Cary,Thank you for sharing your feedback on your recent stay at Quality Inn Edison, New Jersey. We deeply appreciate your input and are delighted that we were able to deliver exceptional service during your visit. Our team is committed to continuous improvement, and we eagerly anticipate the opportunity to welcome you back for an even more remarkable experience.Best regardsNatacha

4/10 Poor

sima

Travelled with family and small children
Disliked: Cleanliness, staff & service
Bathroom toylet is block i call many time
Stayed 1 night in Apr 2024
Response from natacha on 21 Apr 2024
Dear Sima,Thank you for taking the time to provide feedback about your recent stay at the Quality Inn in Edison, New Jersey. Your feedback is highly valued as we continuously strive to enhance our services based on guest reviews. I apologize for the inconvenience you experienced with the toilet in your room. Upon checking with my team, we did offer to relocate you to another room due to the unavailability of a plunger. However, I understand your decision to stay in the same room, and I regret that our maintenance team could only address the issue the following morning at 9 AM.We sincerely hope that this isolated incident does not overshadow your overall experience with us. We would be honored to welcome you back on your next trip to Edison, New Jersey, and provide you with a superior stay that reflects our commitment to guest satisfaction.Warm regards,Natacha PerezQuality Inn Edison, New Jersey

10/10 Excellent

saicharan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Natacha on 16 Apr 2024
Dear Saicharan,We sincerely appreciate you taking the time to provide us with feedback regarding your recent stay at the Quality Inn in Edison, New Jersey. Your feedback is truly valuable to us, and we are grateful for the time you took to fill out the survey.We eagerly anticipate your next visit to Edison, New Jersey, and we look forward to the opportunity to welcome you back and provide an even more exceptional level of service.Thank you once again for sharing your thoughts with us.Warm Regards ,Natacha Perez

8/10 Good

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was Quiet and Safe and I liked the mini fridge.
Stayed 7 nights in Apr 2024
Response from Natacha on 15 Apr 2024
Dear Carey,We sincerely appreciate you taking the time to provide us with feedback regarding your recent stay at the Quality Inn in Edison, New Jersey. Your feedback is truly valuable to us, and we are grateful for the time you took to fill out the survey.We eagerly anticipate your next visit to Edison, New Jersey, and we look forward to the opportunity to welcome you back and provide an even more exceptional level of service.Thank you once again for sharing your thoughts with us.Warm Regards , Natacha Perez

6/10 Okay

Denisha

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Natacha on 15 Apr 2024
Dear Denisha,We appreciate you taking the time to share feedback about your recent experience at Quality Inn in Edison, New Jersey. Your input is highly valued as it enables us to continuously enhance the level of service we offer. While we are grateful for your feedback, we would greatly appreciate more specific details on areas where we fell short in meeting your expectations. We are committed to delivering exceptional service, and your insights are instrumental in helping us achieve this goal. We invite you to visit us again the next time you are in the Edison, New Jersey area so that we may have the opportunity to provide you with the exceptional service that is characteristic of our establishment. Thank you once again for choosing Quality Inn, and we look forward to welcoming you back in the near future.Warm regards,Natacha Perez

10/10 Excellent

Shirley

Disliked: Cleanliness
There was Roaches and not very clean.
Stayed 3 nights in Apr 2024
Response from Natacha on 14 Apr 2024
Dear Shirley,Dear valued guest,Thank you for taking the time to provide feedback on your recent stay at Quality Inn in Edison, New Jersey. Your input is highly appreciated as we strive to deliver exceptional service to all our guests. We are disappointed to hear that we fell short of meeting your expectations during your stay. Please know that we take your concerns very seriously and will address them promptly. Your satisfaction is our top priority, and we are committed to resolving any issues you may have experienced.We sincerely apologize for any inconvenience this may have caused and hope that this does not overshadow your overall impression of our property. We would be grateful for the opportunity to make amends and provide you with the outstanding service that we are known for.On behalf of our entire team, we invite you to visit us again so that we can demonstrate the high standards of hospitality that we are proud of. Thank you for your understanding, and we wish you safe travels.Warm regards, Natacha PerezQuality Inn Edison, New Jersey

10/10 Excellent

Marcos

Stayed 1 night in Apr 2024
Response from Natacha on 4 May 2024
Dear Marco ,Thank you for sharing your feedback on your recent stay at Quality Inn Edison. We deeply appreciate your valued patronage and are delighted that we could meet your service expectations. Your feedback is instrumental in helping us enhance the experience for all our guests. We eagerly anticipate your next stay with us and extend our best wishes to you.Warm regards,Natacha Perez

10/10 Excellent

BIRINDER

Stayed 1 night in Mar 2024
Response from Naty on 25 Apr 2024
Dear Birinder,Thank you for sharing your feedback following your recent stay at Quality Inn Edison, New Jersey. Your insights are greatly appreciated as we continuously strive to enhance our guest experience. We eagerly anticipate your next visit and aspire to provide even more exceptional service to surpass your previous stay. Your return is eagerly awaited, and we look forward to receiving your next review.Warm regards,Natacha PerezQuality Inn Edison, New Jersey

8/10 Good

Hussien

Stayed 1 night in Apr 2024
Response from Natacha on 5 Apr 2024
Dear Hassien, Thank you for participating in our survey following your recent stay at Quality Inn in Edison, New Jersey. Your feedback holds significant value to us as we strive to enhance the guest experience continuously. Our dedication to providing exceptional service is resolute, and your insights are crucial in our pursuit of this goal. We genuinely appreciate your feedback and eagerly look forward to hosting you again on your next trip to Edison, New Jersey. Rest assured, we are committed to ensuring that your future visits leave a positive and lasting impression. Thank you once more for sharing your thoughts with usBest Regards,Natacha Perez

8/10 Good

Hussien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Natacha on 5 Apr 2024
Dear Hussein,We sincerely appreciate you taking the time to provide us with feedback regarding your recent stay at the Quality Inn in Edison, New Jersey. Your feedback is truly valuable to us, and we are grateful for the time you took to fill out the survey.We eagerly anticipate your next visit to Edison, New Jersey, and we look forward to the opportunity to welcome you back and provide an even more exceptional level of service.Thank you once again for sharing your thoughts with us.Warm Regards , Natacha Perez

6/10 Okay

Carey

Nothing
Stayed 7 nights in Mar 2024
Response from Natacha on 1 Apr 2024
Dear Carey , Thank you for taking the time to share your feedback following your recent stay at Quality Inn in Edison, New Jersey. Your comments are greatly appreciated. While we note that your feedback did not include specific details about any challenges you may have encountered during your visit, please rest assured that our team is dedicated to providing exceptional service throughout all aspects of your stay, including interactions at the front desk and the quality of our housekeeping services. We are fully committed to addressing any areas where we may have fallen short and would be grateful for the opportunity to rectify any past shortcomings. When your travels bring you back to Edison, New Jersey, we extend a warm invitation for you to return. It would be our pleasure to host you once more and strive to exceed your expectations.Warm Regards,Natacha Perez

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 4 nights in Mar 2024
Response from Natacha on 1 Apr 2024
Dear Suresh ,On behalf of our entire staff, we want to thank you for taking the time to share your feedback about your recent stay at the Quality Inn Edison, New Jersey. We are thrilled to hear that your experience was pleasant and met your expectations.Your kind words serve as a great source of motivation for our team as we work diligently to ensure that every aspect of your stay, exceeds your standards. , We are also committed to continuous improvement taking each feedback seriously We eagerly anticipate your next visit to Edison, New Jersey, and we are dedicated to providing you with nothing but the absolute best service. Your satisfaction is our top priority, and we are determined to make your future stays even more exceptional.Once again, thank you for choosing to stay with us, and we can't wait to welcome you backThank you for taking the time provide feedback about your stay at Quality Inn, in New Jersey. behalf of our entire staff, we are thrilled to hear you enjoyed your experience with us.Our team works tirelessly to deliver service and create a welcoming environment for all our guest . We hope that on your next visit to the Edison, New Jersey area, you will choose to come stay at our hotel again we hope to continuously provide you with outstanding service. we hope that on your next visit you’ll be able to enjoy a complementary breakfast and hopefully rate us next time on that.Once again, thank you for choosing Quality Inn Edison, New Jersey. We can't wait to host you again and make your next stay just as memorable as the last.Best Regards,Natacha Perez

8/10 Good

Maurice

Liked: Cleanliness, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Natacha on 2 Apr 2024
Dear Maurice ,Thank you for participating in our survey following your recent stay at Quality Inn in Edison, New Jersey. Your feedback holds significant value to us as we strive to enhance the guest experience continuously. Our dedication to providing exceptional service is resolute, and your insights are crucial in our pursuit of this goal. We genuinely appreciate your feedback and eagerly look forward to hosting you again on your next trip to Edison, New Jersey. Rest assured, we are committed to ensuring that your future visits leave a positive and lasting impression. Thank you once more for sharing your thoughts with us.Best Regards,Natacha Perez

4/10 Poor

Christina

Travelled with partner
Disliked: Staff & service
The check-in person was very rude to us when we checked in at 12:30am.
Stayed 1 night in Mar 2024
Response from Natacha on 25 Mar 2024
Dear Christina,Thank you for sharing your feedback about your recent stay at Quality Inn in Edison, New Jersey. Your input is highly appreciated as we are committed to providing exceptional service to all our guests. We take your feedback seriously and continuously strive to improve our guest experience.Upon reviewing your reservation and check-in process, I would like to apologize for any confusion regarding our no-pet policy. After careful examination of the situation, we observed that 2 dogs were brought into our hotel. Our front desk agent was simply following our policy by informing you that your 2 pets could not be accommodated. We regret any inconvenience this may have caused and apologize if the communication was perceived as rude.Your satisfaction is our top priority, and we sincerely hope that this incident does not overshadow your overall impression of The Quality Inn. We would be delighted to welcome you back on your next visit to Edison, New Jersey.Thank you for choosing Quality Inn, and we look forward to the opportunity to serve you again.Warm regards,Natacha PerezQuality Inn Edison

8/10 Good

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quiet
Stayed 6 nights in Mar 2024
Response from Natacha on 19 Mar 2024
Dear Carey,On behalf of our entire staff, we want to thank you for taking the time to share your feedback about your recent stay at the Quality Inn Edison, New Jersey. We are thrilled to hear that your experience was pleasant and met your expectations.Your kind words serve as a great source of motivation for our team as we work diligently to ensure that every aspect of your stay, exceeds your standards. , We are also committed to continuous improvement taking each feedback seriously We eagerly anticipate your next visit to Edison, New Jersey, and we are dedicated to providing you with nothing but the absolute best service. Your satisfaction is our top priority, and we are determined to make your future stays even more exceptional.Once again, thank you for choosing to stay with us, and we can't wait to welcome you backWarm Regards,Natacha Perez

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
The roadway into the property can be slightly annoying due to the way the highway is separated but this is minor and somewhat common.overall good.
Stayed 6 nights in Mar 2024
Response from Natacha on 17 Mar 2024
Dear Jesse,Thank you very much for taking the time to provide feedback about your recent stay at Quality Inn Edison, New Jersey. Your feedback is truly invaluable to us.We understand that our location may be a bit hidden, especially for those unfamiliar with the area, and we appreciate your understanding. We are delighted that we were able to deliver outstanding service during your stay. We welcome you to return on your next visit to Edison, New Jersey, now that you know how to find our property.Wishing you a Happy St. Patrick's Day and eagerly anticipating your next visit.Warm regards,Natacha PerezQuality Inn Edison, New Jersey

8/10 Good

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Natacha on 16 Mar 2024
Dear Jade,Thank you for taking the time to provide us with feedback regarding your recent stay at Quality Inn Edison, New Jersey. Your feedback is invaluable to us as we are constantly striving to enhance our guests' experience. Our dedicated team works diligently to provide exceptional service, whether it's at the front desk, during breakfast, or through housekeeping.We take your feedback very seriously and hope that we were able to meet your service expectations. We eagerly anticipate your next visit and hope to make a lasting impression on you during your next stay with us.Thank you once again for sharing your thoughts with us.Warm regards,Natacha Perez

10/10 Excellent

Carey

Liked: Cleanliness, staff & service
The property was clean
Response from Natacha on 12 Mar 2024
Dear Carey,On behalf of our entire staff, we want to thank you for taking the time to share your feedback about your recent stay at the Quality Inn Edison, New Jersey. We are thrilled to hear that your experience was pleasant and met your expectations.Your kind words serve as a great source of motivation for our team as we work diligently to ensure that every aspect of your stay, exceeds your standards. , We are also committed to continuous improvement taking each feedback seriously We eagerly anticipate your next visit to Edison, New Jersey, and we are dedicated to providing you with nothing but the absolute best service. Your satisfaction is our top priority, and we are determined to make your future stays even more exceptional.Once again, thank you for choosing to stay with us, and we can't wait to welcome you back.Best Regards,Natacha Perez

8/10 Good

Abbigale

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good place for a quick stay and their breakfast is great!
Stayed 2 nights in Mar 2024
Response from Natacha on 5 Mar 2024
Dear Abigale,We sincerely appreciate you taking the time to provide us with feedback regarding your recent stay at the Quality Inn in Edison, New Jersey. Your feedback is truly valuable to us, and we are grateful for the time you took to fill out the survey.We eagerly anticipate your next visit to Edison, New Jersey, and we look forward to the opportunity to welcome you back and provide an even more exceptional level of service.Thank you once again for sharing your thoughts with us.Warm Regards ,Natacha Perez

6/10 Okay

Arnis

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Natacha on 5 Mar 2024
Dear Arnis,We value your feedback greatly, as it helps us enhance our offerings and improve our level of service. We want nothing more than to ensure that each guest has a positive and memorable experience when choosing to stay at our hotel.Therefore, we would like to extend an invitation for you to visit us again on your next trip to Edison, New Jersey. We assure you that we will make every effort to address your concerns and provide you with the exceptional stay you deserve.Please feel free to contact our customer service department directly at [phone number] or via email at [email address]. We appreciate your time and look forward to the opportunity to welcome you back as our valued guest.Warm regards,Natacha Perez

10/10 Excellent

Fujii

Great!
Stayed 1 night in Feb 2024
Response from Natacha on 28 Feb 2024
Dear Fuji,Thank you for taking the time to provide us with feedback regarding your recent stay at Quality Inn Edison, New Jersey. Your feedback is invaluable to us as we are constantly striving to enhance our guests' experience. Our dedicated team works diligently to provide exceptional service, whether it's at the front desk, during breakfast, or through housekeeping.We take your feedback very seriously and hope that we were able to meet your service expectations. We eagerly anticipate your next visit and hope to make a lasting impression on you during your next stay with us.Thank you once again for sharing your thoughts with us.Warm regards,Natacha Perez

4/10 Poor

Prathyusha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Natacha on 18 Feb 2024
Prathyusha,Thank you for your feedback regarding your recent stay at the Quality Inn in Edison, New Jersey. We truly appreciate you taking the time to share your thoughts with us.While we are delighted to hear that your overall experience was positive, it seems that there may have been some areas where we fell short of your expectations. We apologize for any inconvenience or dissatisfaction you may have experienced during your stay.To better understand your concerns and rectify any issues, we kindly request more specific details about what led to your less-than-ideal experience. This will allow us to address the matter directly and ensure that we make necessary improvements to provide a better service for all our guests.We value your feedback greatly, as it helps us enhance our offerings and improve our level of service. We want nothing more than to ensure that each guest has a positive and memorable experience when choosing to stay at our hotel.Therefore, we would like to extend an invitation for you to visit us again on your next trip to Edison, New Jersey. We assure you that we will make every effort to address your concerns and provide you with the exceptional stay you deserve.Please feel free to contact our customer service department directly at [phone number] or via email at [email address]. We appreciate your time and look forward to the opportunity to welcome you back as our valued guest.Warm regards,Natacha Perez

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, good value. Breakfast had limited choices, but very reasonable.
Stayed 1 night in Feb 2024
Response from Jose on 6 Feb 2024
Dear Jose,Thank you for taking the time to share your feedback about your recent stay at the Quality Inn in Edison, New Jersey. We greatly appreciate your input as we are constantly striving to enhance our guests' experiences. Our dedicated staff works tirelessly to ensure that every guest receives exceptional service, and we are pleased to hear that you valued our efforts.We have carefully noted your comments about the breakfast options and understand your desire for more variety. We are committed to improving the selection of complimentary breakfast items, including the rotation of meats, fruits, and yogurt. Your feedback is invaluable as it helps us to better meet the needs and preferences of our guests.We sincerely hope that you will consider staying with us again during your next visit to Edison, New Jersey. It would be our pleasure to have the opportunity to host you once more and provide you with an even more enjoyable and memorable experience. We look forward to your next stay with us and thank you again for your valuable feedback.Warm regards,Natacha PerezQuality Inn, Edison, New Jersey

6/10 Okay

Christopher

Disliked: Staff & service, property conditions & facilities
Saw i was an orbitz reservation and became turse
Stayed 1 night in Feb 2024
Response from Natacha on 5 Feb 2024
Christopher,We appreciate you sharing your feedback about your recent stay at Quality Inn Edison, New Jersey. Our team is dedicated to delivering exceptional service, and we regret that we may have fallen short during your visit. We hope for the chance to welcome you back in the future and demonstrate the high-quality service we aim to provide to all our guests.Thank you for your valuable input, and we look forward to the opportunity to better serve you.Best regards,Natacha PerezQuality Inn Edison

2/10 Terrible

Robbie

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was incomplete disrepair. Broken heating air conditioning, system, phone in operable coating on the shower and bathroom coming off. Visible hole in wall of bathroom.
Stayed 2 nights in Jan 2024
Response from Natacha on 1 Feb 2024
Dear Robbie,Thank you for taking the time to provide feedback on your recent stay at the Quality Inn in Edison, New Jersey. Our team greatly values guest feedback, and we are committed to delivering exceptional service to all our guests, starting from the check-in process, room service, and breakfast, all the way to addressing any maintenance issues.I noticed that you stayed with us for two days, and if there were any issues with your room or any amenities that were not up to your expectations, please don't hesitate to come to the front desk immediately. We would be more than happy to provide you with another room that better suits your needs.We sincerely hope that your recent experience has not overshadowed your impression of us, and we would be delighted to welcome you back the next time you visit Edison, New Jersey.Thank you once again for your feedback, and we look forward to the opportunity to serve you better in the future.Sincerely,Natacha PerezQuality Inn, Edison, New Jersey

8/10 Good

Naghma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hope it will improve a bit more. But it was okay Anna hv no complaints
Stayed 1 night in Jan 2024
Response from Natacha on 29 Jan 2024
Dear Naghma,We sincerely appreciate you taking the time to provide us with feedback regarding your recent stay at the Quality Inn in Edison, New Jersey. Your feedback is truly valuable to us, and we are grateful for the time you took to fill out the survey.We eagerly anticipate your next visit to Edison, New Jersey, and we look forward to the opportunity to welcome you back and provide an even more exceptional level of service.Thank you once again for sharing your thoughts with us.Warm regards,Natacha Perez Quality Inn Edison, New Jersey

10/10 Excellent

Diana

Stayed 1 night in Jan 2024
Response from Natacha on 23 Mar 2024
Dear Diana,We sincerely appreciate you taking the time to provide us with feedback regarding your recent stay at the Quality Inn in Edison, New Jersey. Your feedback is truly valuable to us, and we are grateful for the time you took to fill out the survey.We eagerly anticipate your next visit to Edison, New Jersey, and we look forward to the opportunity to welcome you back and provide an even more exceptional level of service.Thank you once again for sharing your thoughts with us.Warm Regards , Natacha Perez

10/10 Excellent

Prakash

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest economic place to stay
Stayed 1 night in Jan 2024
Response from Natacha on 25 Jan 2024
Prakash,On behalf of our entire staff, we want to thank you for taking the time to share your feedback about your recent stay at the Quality Inn Edison, New Jersey. We are thrilled to hear that your experience was pleasant and met your expectations.Your kind words serve as a great source of motivation for our team as we work diligently to ensure that every aspect of your stay, exceeds your standards. , We are also committed to continuous improvement taking each feedback seriously We eagerly anticipate your next visit to Edison, New Jersey, and we are dedicated to providing you with nothing but the absolute best service. Your satisfaction is our top priority, and we are determined to make your future stays even more exceptional.Once again, thank you for choosing to stay with us, and we can't wait to welcome you back.Warm Regards,Natacha Perez

6/10 Okay

John

Stayed 1 night in Jan 2024
Response from Natacha on 29 Jan 2024
Dear John,Thank you for taking the time to provide us with feedback regarding your recent stay at Quality Inn Edison, New Jersey. Your feedback is invaluable to us as we are constantly striving to enhance our guests' experience. Our dedicated team works diligently to provide exceptional service, whether it's at the front desk, during breakfast, or through housekeeping.We take your feedback very seriously and hope that we were able to meet your service expectations. We eagerly anticipate your next visit and hope to make a lasting impression on you during your next stay with us.Thank you once again for sharing your thoughts with us.Warm regards,Natacha PerezQuality Inn Edison, New Jersey

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natacha on 24 Jan 2024
Dear Carl,We want to express our gratitude for taking the time to fill out a survey regarding your recent stay at the Quality Inn in Edison, New Jersey. Our team is committed to providing outstanding service and ensuring that each of our guests feels welcomed and comfortable, with the ability to ask any questions to enhance their stay.Thank you for choosing Quality Inn. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations once again.Warm regards,Natacha PerezQuality Inn, Edison, New Jersey"

6/10 Okay

Genise D

Stayed 1 night in Jan 2024
Response from Natacha on 23 Jan 2024
Dear Genise,We genuinely appreciate your feedback regarding your recent stay at the Quality Inn. Providing outstanding service is our top priority, and our team works diligently to ensure that each guest has a positive experience. We eagerly await your return the next time you visit Edison, New Jersey, and we are committed to providing you with exceptional service that aligns with our high standards as well as yours.Thank you for choosing Quality Inn. We look forward to the opportunity to exceed your expectations on your next visit.Warm regards,Natacha PerezQuality Inn, Edison, New Jersey"

2/10 Terrible

Humaun

Stayed 1 night in Jan 2024
Response from Natacha on 23 Jan 2024
Dear Humaun,Thank you for taking the time to provide feedback about your recent stay at the Quality Inn. We genuinely appreciate your business and eagerly anticipate the possibility of welcoming you back to our hotel in Edison, New Jersey. Your feedback is invaluable to us as it aids in our continuous improvement.We regret that we were unable to meet your expectations based on your review. If there is anything my team and I can do to ensure better service during your next visit to the Edison, New Jersey area, please do not hesitate to let us know.Thank you once again for your feedback. We hope to have the opportunity to exceed your expectations in the future.Warm regards,Natacha PerezQuality Inn, Edison, New Jersey"

10/10 Excellent

NaYeon

Stayed 1 night in Jan 2024
Response from Natacha on 6 Feb 2024
Dear NaYeon,Thank you for taking the time provide feedback about your stay at Quality Inn, in New Jersey. behalf of our entire staff, we are thrilled to hear you enjoyed your experience with us.Our team works tirelessly to deliver service and create a welcoming environment for all our guest , and we are excited we were able meet your expectations during your stay. We are looking forward to welcoming you back to Quality Inn Edison, New Jersey on your next visit. Please do not hesitate to reach out if you need any assistance or have any special requests for your upcoming stay.Once again, thank you for choosing Quality Inn Edison, New Jersey. We can't wait to host you again and make your next stay just as memorable as the last.Warm regards,Natacha PerezQuality Inn Edison, New Jersey

10/10 Excellent

Bresnelt

Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience. They need to add cheese to their menu.
Stayed 1 night in Jan 2024
Response from Natacha on 16 Jan 2024
Dear Bresnelt,Thank you for taking the time to leave feedback regarding your recent stay at the Quality Inn in Edison. We are thrilled to hear that you had a positive experience. Your feedback is invaluable to us, and we take our customers' suggestions seriously.We understand your desire for more variety at breakfast, including the availability of cheese. Rest assured that we will consider this suggestion and discuss it with our management team for potential implementation.We look forward to the opportunity to host you again on your next trip to New Jersey.Warm regards,Natacha Perez732-548-7000Ext 509

2/10 Terrible

Lahari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Natacha on 16 Jan 2024
Dear Lahari,Thank you for taking the time to leave us feedback regarding your recent stay. While the feedback provided lacks detail, please know that we are committed to providing each guest with a memorable experience. If there are specific details about your stay that you would like to share, please feel free to contact us directly.At our establishment, we take guest feedback very seriously and use each review as a learning experience to continually improve and provide outstanding customer service. Your input is invaluable to us, and we appreciate the opportunity to better understand your experience.We hope to have the chance to welcome you back in the future and provide you with an exceptional stay.Warm regards,Natacha Perez732-548-7800

4/10 Poor

Maryna

Disliked: Cleanliness, staff & service, property conditions & facilities
I've stayed here a few times before and it was fine. The rooms are a decent size, clean and quiet. The women at the front desk have always been nice. This time, however, did not go well. Check in is at 3. I arrived at 1:30 and asked if I could check in. The man at the front desk said only if you pay $30 for early check in. I've stayed at many hotels and never had anyone say that to me. I did not pay and returned at 3. I reserved 2 rooms. One room was fine other than the sink faucet was broken. The other room smelled awful and you could feel the dampness. Upon further inspection, the ceiling was covered in black mold. Not just one spot. It was all over the ceiling. I asked for another room. The room I was moved to smelled mildly better and still had mold, but less than the first room. I didn't feel like moving my stuff a second time so sucked it up. It rained overnight and water came in the closed window. I found more mold on the carpet in the area where that water came in. The hotel really needs to deal with their mold problem. There are things I can overlook because the price is relatively inexpensive, but the mold situation is bad. I don't like giving a bad review, but I wouldn't recommend staying here for health and safety reasons.
Stayed 1 night in Jan 2024
Response from Natacha on 13 Jan 2024
Dear Maryna,Thank you for taking the time to provide feedback on your recent stay at Quality Inn Edison, New Jersey. We sincerely apologize for the inconveniences you experienced during your time with us. Our goal is to ensure that all our guests have a comfortable and enjoyable stay, and it is disappointing to hear that we fell short of this during your visit.Regarding the early check-in fee, we understand your frustration, and we will certainly review our policies to see if there are areas where we can improve the guest experience. In the future, we will be happy to hold your luggage at no cost until your room is ready for check-in.We also apologize for the issues you encountered with water seepage and dampness in your room. The recent severe storm indeed caused unforeseen challenges, and we are actively working to address and rectify any resulting concerns. Our team is committed to ensuring that our accommodations are in excellent condition for all our guests.We greatly appreciate your understanding, and we hope that this experience does not overshadow your overall impression of our hotel. We would be honored to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.Wishing you a wonderful and prosperous new year.Sincerely,Natacha PerezQuality Inn Edison, New Jersey

6/10 Okay

Dhruv

Travelled with family
Liked: Cleanliness, staff & service
Single story motel and Room was very far away from reception.
Stayed 2 nights in Jan 2024
Response from Natacha on 16 Jan 2024
Dear Dhruv,Thank you for providing feedback regarding your recent stay at the Quality Inn in Edison, New Jersey. We genuinely appreciate your input as we strive to improve our guests experiences with every review.We understand that when the hotel is fully booked, rooms may be located on the second floor or down the hall. However, we do have an elevator for your convenience, as well as multiple entrances to the building. We acknowledge that it can be frustrating to have a room at the end of the hall, and we apologize for any inconvenience this may have caused.In the future, if you choose to stay with us again, please feel free to request a room closer to the lobby, and we will make every effort to accommodate your preference, although please note that room assignment is based on availability and is typically on a first-come, first-served basis.We look forward to the opportunity to host you again the next time you are in New Jersey.Best regards,Natacha Perez732-548-7000Ext509

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natacha on 16 Jan 2024
Dear Claudia,Thank you for leaving us feedback regarding your current stay at The Quality Inn in Edison NJ.We look forward to your next visit and hope that our team has satisfy your needs during your stay once again thank you if you have any questions or concerns, feel free to contact us directlyWarm Regards,Natacha Perez732-548-7000

8/10 Good

Imad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natacha on 10 Jan 2024
Dear Imad,We would like to extend our gratitude for taking the time to leave a review regarding your recent stay at the at our hotel.We take every guest review seriously, as they provide us with valuable insights to improve our services. Your feedback is essential in helping us enhance the overall experience for all our guests. Your satisfaction is of utmost importance to us, We look forward to welcoming you back soon.Best regards,Natacha Perez Quality Inn, Edison, New Jersey

4/10 Poor

Katinnara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Natacha on 8 Jan 2024
Dear Katinnara,We would like to express our sincere gratitude for taking the time to provide feedback on your recent stay at Quality Inn Edison, New Jersey. Your feedback is highly valued as we continuously work towards improving our services and ensuring a memorable experience for our guests.At Quality Inn, we hold ourselves to high standards and are committed to delivering exceptional service. If there were any aspects of your stay that did not meet your expectations, please do not hesitate to reach out to us. Your input is invaluable in helping us address any issues and further improve our guest experience.Thank you once again for choosing Quality Inn Edison. We eagerly await the opportunity to welcome you back and provide you with outstanding service. If there is anything we can do to enhance your future stay, please let us know.Warm regards,Natacha PerezQuality Inn Edison