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Reviews of Best Western Plus Easton Inn & Suites

2.5 out of 5
Best Western Plus Easton Inn & Suites
8708 Alicia Drive, Easton, MD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 756 out of 1001 reviews" "
Rating 8 - Good. 184 out of 1001 reviews" "
Rating 6 - Okay. 37 out of 1001 reviews" "
Rating 4 - Poor. 8 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vicky, Wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Needed to drive everywhere
Stayed 2 nights in May 2024

10/10 Excellent

Louis, Sinking Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to drive to points of interest. Plenty of parking.
Stayed 1 night in May 2024
Response from Kati on 27 May 2024
Thank you for your kind words. Please come stay with us again.

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Could have used a hair dryer and there was only one small facial bar of soap in the room. Never bothered to mention this with staff. Otherwise, a very nice and clean room.
Stayed 1 night in May 2024
Response from Kati on 27 May 2024
Thank you for your feedback.

10/10 Excellent

BOWIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a hot tub to crawl into after walking downtown Eaaton and St. Michael's.
Stayed 1 night in May 2024
Response from Kati on 27 May 2024
Very glad you enjoyed your stay.

10/10 Excellent

Vyonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all helpful and pleasant
Stayed 1 night in May 2024
Response from Kati on 21 May 2024
Thank you for your feedback.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is impeccably clean , but he staff very friendly and courteous and the amenities top notch !
Stayed 1 night in May 2024
Response from Kati on 20 May 2024
Thank you for your kind words. We look forward to seeing you again.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for a St Michaels visit. Room was clean and very spacious. There is some traffic noise during the day from RT 50 but at night it is not that noticeable.
Stayed 1 night in May 2024
Response from Kati on 20 May 2024
Thank you for your feedback.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Friendly helpful staff
Stayed 1 night in May 2024
Response from Kati on 20 May 2024
Thank you for your kind words.

8/10 Good

Latoya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area, nice staff, great free breakfast and big room.
Stayed 2 nights in May 2024
Response from Kati on 17 May 2024
Thank you for your feedback. Hope to see you again.

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay; however, the furniture in the room needs to be repaired. The dresser drawers do not stay closed.
Stayed 2 nights in May 2024
Response from Kati on 17 May 2024
Thank you for your feedback.

10/10 Excellent

DeAndra

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kati on 16 May 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Betsy

Stayed 1 night in May 2024
Response from Kati on 27 May 2024
Thank you for your feedback.

10/10 Excellent

Jose

Stayed 3 nights in Apr 2024
Response from Kati on 21 May 2024
Thank you for your feedback.

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great and the hotels is nice and clean
Stayed 1 night in Apr 2024
Response from Kati on 1 May 2024
Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Johnathan

Stayed 1 night in Apr 2024
Response from Kati on 20 May 2024
Thank you for your feedback.

10/10 Excellent

Jeffrey, Naples

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Enjoyed our stay. Will definitely stay again next visit.
Stayed 1 night in Apr 2024
Response from Kati on 29 Apr 2024
Thank you for your kind words and feedback. We hope you choose us in the future.

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a music event, normally just pass through this area but would highly recommend this location. Will also look to stay at another Beat Western Plus for my future travels.
Stayed 1 night in Apr 2024
Response from Kati on 25 Apr 2024
Thank you for your kind words. Thank you for choosing us. We hope to see you again.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was friendly and helpful! Enjoyed the pool and hot tub. Breakfast had various options and was good.
Stayed 2 nights in Apr 2024
Response from Kati on 23 Apr 2024
Thank you for your feedback. We are glad you enjoyed your stay! We hope you come see us again.

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and friendly. Room was good, spacious and lots of plugs. Please check refridgerator between guests as there was a box of food in ours at check-in. Would stay again!
Stayed 1 night in Apr 2024
Response from Kati on 22 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Bill

Travelled with family
Room was clean, but refrigerator barely worked. Hallway smelled of tobacco.
Stayed 1 night in Apr 2024
Response from Kati on 19 Apr 2024
Thank you for your feedback.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent...
Stayed 2 nights in Apr 2024
Response from Kati on 10 Apr 2024
Thank you for your kind words.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Mar 2024
Response from Kati on 10 Apr 2024
Thank you for your feedback.

8/10 Good

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean and location was great.
Stayed 2 nights in Apr 2024
Response from Kati on 8 Apr 2024
Thank you for your feedback.

2/10 Terrible

Elaine

Stayed 1 night in Mar 2024
Response from Kati on 25 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for our purposes. The staff was efficient and responsive. The breakfast was fine. Everything worked in the room which was a nice change from other places in which I have stayed. Really liked your TV choices., Lots of options. we had brought some wine, but had forgotten to bring glasses. We could not find any “real” glasses on your property, only plastic and Styrofoam. That was a little disappointing but next time I’ll bring my own. Thank you for a nice experience!
Stayed 2 nights in Mar 2024
Response from Kati on 25 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Ann, Lewes

Stayed 1 night in Mar 2024
Response from Kati on 5 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

JOSUE

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not a good place to stay
Stayed 1 night in Mar 2024
Response from Kati on 14 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Just popped in for a 1 night stay with my husband. The staff was friendly, room was clean, and the gym is small but had plenty of equipment.
Stayed 1 night in Feb 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

ShaNequa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Suzette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great room for the price.
The room was a great size! Was very impressed with the room other than the bath tub and mattress. The staff super friendly. Tasty breakfast. Pool and gym were very clean.
Room from right corner
Room from left corner
Plenty of space for wheelchair. Missing rails near toilet though.
While tub lip was low, a wheelchair could not get in nor was there a seat for member to transfer over onto.
Stayed 2 nights in Feb 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing ! Super friendly and accommodating! Thank you!
Stayed 1 night in Feb 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very nice place. We've stayed there several times.
Stayed 1 night in Feb 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice environment. safe location .staff very friendly rooms in good condition and comfortable . My granddaughter absolutely loved the indoor pool
Stayed 2 nights in Feb 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible cigarette smell
I was put in a room that was essentially an ashtray. I was only in the room for an hour (because I couldn't stand the smell), and everything I brought with me smelled like cigarettes for the rest of the trip (until I could finally wash them). It was truly disgusting. When I asked to change rooms they were accommodating, but it was too late - everything reeked.
Stayed 1 night in Jan 2024
Response from Kati on 5 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. The best visit
It was amazing and i love being on the 3rd floor. It's so peace and quiet and everyone was very friendly including other guests. I will recommend this place again. Thank you all for all your hard work and making sure the guests are happy and satisfied.
Stayed 2 nights in Feb 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful facility. Accommodating staff Would stay there again
Stayed 2 nights in Feb 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Joan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kati on 5 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff and clean hotel
This is a very nice hotel. The Staff is very helpful and the hotel is clean. The mattress was a little lumpy and because it was a very cold night (it was in the teens overnight) the room heater came on often and it was very loud. I was not able to get a very sound sleep
Stayed 1 night in Jan 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good & clean; nice breakfast.
Stayed 1 night in Jan 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Laurie

Stayed 1 night in Jan 2024
Response from Kati on 5 Mar 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parent get away retreat
My husband and I stayed 2 nights as a get away from our 4 kids. We were very impressed with how nice the hotel was. The lobby was beautifully decorated for the holidays and the staircase makes it seem fancy. The room was clean as well as the common areas. The breakfast was an added bonus with bacon, eggs, sausage, waffle makers and more.
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Care for customers - excellent
Had a few issues but Christine at the front desk was responsive - went out of her may in my opinion to right what was wrong. First room (114) had a loud high pitched squeal coming from HVAC - no way could sleep there. She moved us to 110 which had no pillows, no shower curtain, no TV in the living room portion. She asked to please wait while she checked out her next option (108) to make sure all was as should be. It was. Christine understands customer service!
Stayed 1 night in Dec 2023

10/10 Excellent

Nupur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023