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Reviews of Quality Inn

2.5 out of 5
Quality Inn
15860 Saint Clair Ave, East Liverpool, OH

Reviews

7.8

Good

Rating 10 - Excellent. 111 out of 353 reviews" "
Rating 8 - Good. 142 out of 353 reviews" "
Rating 6 - Okay. 55 out of 353 reviews" "
Rating 4 - Poor. 23 out of 353 reviews" "
Rating 2 - Terrible. 22 out of 353 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous professional staff. Nice place and amenities.
Stayed 1 night in May 2024

4/10 Poor

Jesus

Travelled with family
Disliked: Cleanliness, staff & service
Estube hospedado por dos noches, el segundo dia no limpiaron la habitación (y no puse el requerimiento de privacidad en la puerta) la otra cosa es que el eesayuno estaba incluido y era muy pobre.
Stayed 2 nights in May 2024

10/10 Excellent

Alores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean. The rooms are very nice.
Stayed 2 nights in May 2024

10/10 Excellent

Jaime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and helpful.
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably drugs. Definitely Juggalos.
Half the lights didn't work and there was a weird smell. They moved me and the tweekers above my new room were so loud I had to call the front desk from my personal phone 3 times because the phone in my room didn't work. It sounded like they were constantly moving furniture and stomping around. CONSTANTLY. Front desk did nothing. I called the cops. Ended up leaving at 2am to sleep in my truck. I had to be up for work at 5am. This was a Thursday. F. THIS. PLACE. 2 and a half bills for 2 nights in this outdated relic left a disgusting taste in my mouth.
Stayed 2 nights in Jan 2024

6/10 Okay

Rod

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
3 day, 2 night stay and room was never cleaned. Had to ask for clean towels just to shower.
Stayed 3 nights in Jan 2024

10/10 Excellent

Merle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, friendly staff.
Stayed 1 night in Jan 2024

8/10 Good

Amalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to a lot of places. Very convenient
Stayed 3 nights in Nov 2023

10/10 Excellent

Kalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Phillip

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities
Staff was available and nice.
Stayed 1 night in Nov 2023

8/10 Good

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wifi should be included in this day and age! Heating system in room was very loud!
Stayed 1 night in Nov 2023

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Light switches in rooms were cracked or would fall off. Breakfast was not impressive. No toast, muffins, bagels, etc. no sugar free options or even hard boiled eggs. Waffles, yogurt, and cereal only.
Stayed 1 night in Nov 2023

8/10 Good

Denise

Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room for an overnight stay
Stayed 1 night in Oct 2023

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Rajkumar

Travelled with family
Stayed 2 nights in Oct 2023

6/10 Okay

James

Stayed 1 night in Oct 2023

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kristie Lasure on 3 Oct 2023
Thank you very much for your review!

10/10 Excellent

jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

ENETTA

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Clean. Front desk very pleasant and helpful
Stayed 1 night in Sep 2023
Response from Kristie Lasure on 3 Oct 2023
Thank you very much for your review! We greatly appreciate it.

10/10 Excellent

Maureen, Brunswick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in this area very convenient area
Stayed 1 night in Sep 2023

8/10 Good

Mitzi

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff is super friendly price was reasonable. The motel was clean but can really use an update. The first room we got the the swing lock knob was broke. They moved us to another room without any fun. The other room toilet handle was cracking. I would stay again just needs fixing up some stuff.
Stayed 2 nights in Sep 2023
Response from Kristie Lasure on 3 Oct 2023
Thank you for the review, we very much appreciate it. We are very sorry for any inconvenience you may have received while staying with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are quite quiet and clean. It would have been better if there was access to local tv channels and weather.
Stayed 2 nights in Aug 2023
Response from Kristie Lasure on 3 Oct 2023
Thank you for the review, we are very sorry for any inconveniences you may have received while staying with us.

6/10 Okay

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. I was not happy with the double when I ask for a King size bed. However, the property staff was able to give us what we needed without issues. Thank you property staff, you have made my stay great!!!! Keep up the great customer service!!
Stayed 2 nights in Aug 2023
Response from Kristie Lasure on 3 Oct 2023
Thank you very much for your review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Rebecca

Stayed 4 nights in Aug 2023

8/10 Good

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bright spot in a long journey.
Stayed 1 night in Aug 2023

2/10 Terrible

Daniel

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was told twice they allowed pets when booking, just to find out after arrival that they do not! Drove 5 hours to be turned away and not have anywhere to go.
Stayed 1 night in Aug 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay And affordable!
We had a great stay! They even upgraded our room! Everything was very clean and well kept! Very courteous and friendly staff!
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Stayed 2 nights in Jul 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Nice & clean, outside well maintained, nice landscaping but inside could use some upkeep & a remodel.
Stayed 1 night in Jul 2023

8/10 Good

Sue

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
More positives than negatives, we enjoyed it.
There was pubic hair in bathtub that was not ours. The tv did not work. I called main desk and she said the repair people were coming to fix it, the entire hotel had no tv. There was a storm in night, I wondered if storm knocked out tv service.??
Stayed 1 night in Jul 2023

10/10 Excellent

Willard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Mcdean

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place used to be so beautiful!!! The staff is very kind and helpful. However it needs some updates and the rooms are very musty. I hope they get the proper care that this place needs. It could be so beautiful again.
Stayed 1 night in Jul 2023

6/10 Okay

Tabetha

Disliked: Cleanliness, property conditions & facilities
Outdated
Stayed 1 night in Jul 2023

2/10 Terrible

Bin, Naperville

Disliked: Cleanliness, staff & service, property conditions & facilities
Wifi horrible! Smells!
Stayed 1 night in Jul 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, room comfort
Fiancé Birthday
An older establishment that could use some renovations but not bad for the price! Breakfast was lacking but might be standard for this type of motel. Night desk clerk was very friendly and gave great details on pool, breakfast and where to park.
Stayed 1 night in Jul 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
it was a quick one night stay for me, the accommodations were excellent. room was clean a well equipped.
Stayed 1 night in Jul 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The cops came and yelled at drunks right outside our room. It was noisy all night . The breakfast wasn’t anything to speak of either .
Stayed 2 nights in Jun 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service
It was a nice quiet hotel off the beaten path
Stayed 3 nights in Jun 2023

10/10 Excellent

Thomia

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Bob

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
When we checked in, the lady said that she could not discuss rates with us since we had used Expedia. We had been told that breakfast was from 6-10. I went down to the breakfast room at 7:15 and there was NO COFFEE. I had to wait 10 minutes for the lady to make it. Breakfast was waffles, dry cereal, an apple or nothing. Since my wife is limited to gluten free, we had to go buy breakfast. Air conditioner was just a suggestion. It never made the room cool. (It was set for 75 when we got there)
Stayed 1 night in Jun 2023
Response from Kristie Lasure on 12 Jun 2023
Thank you for sending in your review. We are very sorry for any inconvenience you may have received while staying with us. We hope to see you again soon to give us another chance to accommodate you to the fullest.

10/10 Excellent

Ryan

Stayed 1 night in Jun 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe environment.
Stayed 1 night in Jun 2023

6/10 Okay

Marilyn

Travelled with group
Liked: Cleanliness, property conditions & facilities
AC in second room was very loud; breakfast selection was poor: yogurt, waffles, fruit loops, corn flakes, coffee, juice, apples. No breads, eggs, other fruit.
Stayed 1 night in Jun 2023
Response from Kristie Lasure on 12 Jun 2023
Thank you for taking the take to send in a review. We are very sorry for any inconvenience you may have received while staying with us. We hope to see you again to hopefully and try to accommodate you again.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property has the hottest water. No waiting for warm water soon as you turn on sink or tub its instantly hot! Never have experienced this before anywhere lol
Response from Kristie Lasure on 12 Jun 2023
Thank you for taking the time to send in a review. Hope to see you again soon.

8/10 Good

David

Stayed 2 nights in Jun 2023