2 outdoor pools, pool loungers

Reviews of Grand Tourane Hotel

5 out of 5
Grand Tourane Hotel
252 Vo Nguyen Giap Street, Da Nang

Reviews

8.8

Excellent

Rating 10 - Excellent. 254 out of 440 reviews" "
Rating 8 - Good. 129 out of 440 reviews" "
Rating 6 - Okay. 38 out of 440 reviews" "
Rating 4 - Poor. 8 out of 440 reviews" "
Rating 2 - Terrible. 11 out of 440 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the beach, dragon bridge, and night market. Quiet at night. Walking distance to very good seafood restaurant. Very good breakfast selection. Our 9 year old son enjoyed the pool.
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 30 Apr 2024
Dear Mr/Ms MelanieThank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed our hotel's convenient location near the beach, dragon bridge, and night market. It's wonderful to know that you found the area quiet at night, ensuring a peaceful stay.We're also glad to hear that you appreciated our breakfast selection and that your 9-year-old son had a great time at the pool. Providing a memorable experience for families is always our goal, and it sounds like we succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back again in the future for another fantastic stay! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Best regard.

10/10 Excellent

Mark

Stayed 8 nights in Apr 2024

10/10 Excellent

MINHHUE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run hotel with excellent service and room conditions. One of the good options for our family to stay with future Da Nang visits . Thank you.
Stayed 1 night in Mar 2024
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 8 Apr 2024
Dear Ms HueThanks so much for your kind review! We're really glad you enjoyed your stay with us and found our service and rooms up to your standards. We'd love to have you and your family stay with us again next time you're in Da Nang. Thanks for choosing our hotel!Bes regards

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many times and the staff has always been exceptional. The location is walking distance to many great restaurants.
Stayed 5 nights in Feb 2024
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 11 Mar 2024
Dear Mr Steve,Thank you for your continued loyalty and for sharing your positive experience at Grand Tourane Hotel.We're delighted to hear that our exceptional staff and convenient location near great restaurants have consistently met your expectations.We appreciate your feedback and look forward to welcoming you back for another memorable stay.Best regards,

8/10 Good

GAURAV

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Jan 2024
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 22 Jan 2024
Dear Mr/Ms GAURAV,Thank you for your fantastic review! We're thrilled to hear you enjoyed your stay.Our team appreciates your feedback and is motivated to keep exceeding expectations.We look forward to welcoming you back soon!Best regards.

8/10 Good

Piyush

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 8 Jan 2024
Dear Mr/Ms Piyush SharmaThanks for the positive review! We're glad you enjoyed our fantastic location. We look forward to welcoming you again soon. Best regards

10/10 Excellent

ALEXANDER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 6 Dec 2023
Dear Mr Alexander,Thank you for your outstanding review. We're thrilled you enjoyed your stay at Grand Tourane Hotel. Your feedback is shared with our team, inspiring us to maintain our high standards. We appreciate your choice and hope to welcome you back soon.Warm Regards.

6/10 Okay

Karen, Victoria

Liked: Cleanliness, staff & service
The staff were good. The room was beautiful. The hall carpets are old and stained so bad. Lots of convenience stores near by. Beautiful beach but too rough to swim in.
Stayed 6 nights in Nov 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 30 Nov 2023
Dear Mr/Ms KarenThank you for choosing Grand Tourane Hotel. We appreciate your positive comments about our staff and the beautiful room. We apologize for any inconvenience caused by the condition of the hall carpets and assure you that we are working to address this issue.Your feedback is invaluable, and we hope to welcome you back for an improved experience.Best regards.

10/10 Excellent

THI PHUONG HIEN

Stayed 3 nights in Nov 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 4 Jan 2024
Dear chị HiềnChân thành cảm ơn vì sự đánh giá 5 sao tuyệt vời trên Expedia của chị! Sự hài lòng của chị và gia đình là nguồn động viên lớn cho toàn bộ nhân viên khách sạn. Mong rằng sẽ có cơ hội được phục vụ chị thêm nhiều lần nữa. Trân trọng

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 5 Sept 2023
Dear Mr/Ms Natasha,We are absolutely thrilled to receive your 5-star review on Expedia following your stay at the Grand Tourane HotelThank you for taking the time to share your feedback with us. It brings immense joy to our team to learn that your experience with us exceeded your expectations. Providing our guests with a memorable and comfortable stay is our top priority, and we are delighted to have achieved this during your visit.Thank you once again for choosing the Grand Tourane Hotel for your accommodation needs. We can't wait to welcome you back soon!Best regards.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and the service was excellent.
Stayed 2 nights in Aug 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 14 Aug 2023
Dear Mr Robert,Your positive review about your stay at the Grand Tourane Hotel has truly brightened our day! We're thrilled to learn that you loved our property and appreciated the excellent service we provided. Crafting remarkable memories for our guests is what drives us, and your kind words validate our efforts. Should you have any suggestions or insights on how we could further enhance your future visits, please feel free to share. We're eagerly awaiting the opportunity to welcome you back to the Grand Tourane Hotel for another exceptional experience!Best ragards.

10/10 Excellent

Hieu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great about this hotel, from the friendly staff to the clean, modern and spacious room. The breakfast buffet and room service food was also very good. Will definitely return when back in DaNang.
Stayed 2 nights in Aug 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 9 Aug 2023
Dear Mr Hieu We're really glad to hear that you had a fantastic experience at Grand Tourane Hotel! Your kind words about our friendly staff, modern and spacious rooms, and delicious dining options mean a lot to us. We can't wait to have the pleasure of hosting you again the next time you're in Da Nang!Best regards.

10/10 Excellent

Hieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 10 Aug 2023
Dear Mr Hieu,Thank you for your 5-star review on Expedia following your stay at the Grand Tourane Hotel. We're thrilled that you had a fantastic experience with us.Your positive feedback about our facilities and services is greatly appreciated. We look forward to welcoming you back for another outstanding stay.Best regards,

10/10 Excellent

Jayon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights with little kids. Room was a bit outdated and bathroom shower booth was too small. But the room was clean and the beach view was amazing. Really close to the beach. A bit far from restaurant areas - so we had to take a Grab (Uber-like). We enjoyed their pool a lot too. Pool was not the cleanest to be honest but was pretty big and not too deep. Also their breakfast buffet was best (compared to other hotels we stayed later). Strongly recommend!!
Stayed 2 nights in Jul 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 31 Jul 2023
Dear Mr/Ms JayonThank you for choosing Grand Tourane Hotel for your stay and taking the time to share your feedback. We are glad to hear that you enjoyed the clean room with a fantastic beach view. Our location close to the beach offered convenience, but we understand the distance to restaurants required Grab rides. We are delighted that you had a great time at our pool and found our breakfast buffet to be the best compared to other hotels. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful experience.Best regards,

10/10 Excellent

William R

Stayed 2 nights in Jun 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 3 Jul 2023
Dear Mr William,Thank you for choosing the Grand Tourane Hotel and rating your experience a perfect 10 out of 10. We appreciate your feedback and are delighted to know that you had a wonderful stay with us.Your satisfaction is our priority, and we are thrilled to have exceeded your expectations. Our team works hard to provide exceptional service and create memorable experiences for our guests, so your kind words are truly motivating.Thank you once again for your review. We look forward to welcoming you back to the Grand Tourane Hotel in the future for another exceptional stay.Best regards

10/10 Excellent

Hien

Stayed 1 night in May 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 2 Jun 2023
Dear Mr/ Ms Hien,Thank you for rating our Grand Tourane Hotel with a perfect score! We appreciate your positive feedback and are thrilled that you had a fantastic experience during your stay. Our team is grateful for your kind words and we hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Vinh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in this hotel . Very clean and beautiful rooms with magnificent layouts and view.. staff are very friendly and helpful .. pool is large and has a swim Up bar.. buffet has nice selection.. beach is directly across the hotel so very convenient.. Dragon bridge is only 3 minutes away by taxi and 5 min into the down town area . Love this hotel!
Stayed 2 nights in Apr 2023
Response from Hotel Management Team on 19 May 2023
Dear Mr Vinh Thank you for choosing to stay at our Grand Tourane Hotel and for taking the time to leave such a positive review. We are thrilled to hear that you had a great experience during your stay with us.We are dedicated to providing exceptional service and ensuring that our guests have a memorable and comfortable stay. It's wonderful to know that we were able to meet your expectations and provide you with a positive experience.Your kind words mean a lot to us, and we truly appreciate your feedback. We look forward to welcoming you back to our hotel in the future. If there is anything else we can do to enhance your next stay, please do not hesitate to let us know.Thank you once again for your review, and we hope to have the pleasure of serving you again soon.Best regards,

10/10 Excellent

Giuseppe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunshine and the rest of the staff were friendly and professional
Stayed 7 nights in May 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 16 May 2023
Dear Mr Giuseppe,Thank you so much for taking the time to share your experience at Grand Tourane Hotel. We greatly appreciate your kind words and positive feedback It is our utmost priority to provide exceptional service and create a welcoming atmosphere for our guests, so we are thrilled to hear that you found our staff to be friendly and professional. We will definitely pass on your compliments to the rest of the team, as they will be delighted to know that their efforts made a positive impact on your stay.We sincerely appreciate your recommendation and thank you for choosing Grand Tourane Hotel. Should your travels bring you back to our area, it would be our pleasure to welcome you again for another exceptional stay.Warm regards,

10/10 Excellent

William

Liked: Staff & service
Location near the beach was good but carpet was old and worn and elevators could use a facelift. Concierge was awesome.
Stayed 4 nights in Apr 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 24 Apr 2023
Dear Mr WilliamThank you for taking the time to share your experience at our Grand Tourane Hotel. We appreciate your feedback and delighted to hear that you found our location near the beach to be good.We apologize for any inconvenience caused by the condition of the carpet and the worn elivators. We take your comments seriously and will work to improve these areas in the future.We are pleased to here that you had a positive experience with our concierge. Our team strives to provider excellent services to all our guests and we thrilled to hear that we exceeded your expectations.Thank you for choosing to stay with us at Grand Tourane Hotel, and we hope to have the apportunity to welcome you back in the near future. Best regardsHotel Managment Team.

10/10 Excellent

Viet, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room, nice view, clean
Stayed 2 nights in Apr 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 20 Apr 2023
Dear Mr Viet,Thank you for taking the time to leave us a review about your recent stay at Grand Tourane Hotel. We are delighted to hear that you enjoyed your room and the view, and that our housekeeping team exceed your expectations in terms of cleanliness.We take great pride in providing our guets with exceptional services and comfortable accommodations, and it is always wonderful to hear that our efforts have been appreciated. We hope you had a chance to experience other amenities that our hotel has to offer such as our on-site dining option and spe services.Thank you again for choosing to stay with us at the Grand Tourane Hotel, and we hope to have a pleasure of welcoming you back in the future.Best regards, Hotel Management Team.

10/10 Excellent

Andrius

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 20 Apr 2023
Dear Mr Andrius. Thank you for sharing your experience at our Grand Tourane Hotel, we are thrilled that to see you rated us at perfect 10/10 and that you enjoyed your stay with us. It is wonderful to hear that you found our facilities and services to be satisfactory. We are strive to provide our guests with best possible experience, and it's great to know that we met your expectations.Your feeback is valuable to us, and we are make sure to share your comment with our team. We are confident that your high rated will serve as motivation for us to continue delivering exceptional serives.Thank you once again for choosing our hotel. and we hope to have opptortunity of welcoming you back in the futureBest regards

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2023
Response from TÔN QUỐC HUY Mr. | E-Commerce Manager on 10 Apr 2023
Dear Mr WayneWe greatly appreciate your good review and are thrilled to hear that you enjoyed your time with us.At Grand Tourane Hotel, our team works hard to provide exceptional service to all our guests, and it's heartening to know that our efforts have been recognized. Your feedback motivates us to continue delivering the best possible experience to all our guests.It was a pleasure to have you stay with us, and we hope to have the opportunity to welcome you back soon.Best regards,

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There really isn’t anything to dislike in this hotel! All the staff, without exception, are attentive, very friendly and helpful. Rooms are large and bright with beautiful water views, great showers wtc. A marvellous selection of food for breakfast and nicely presented - temptations abound to sample more than is probably good for you! However, a swim in the huge swimming pool (incl. bar!) will solve all calorie problems. - Grand Tourane is a grand hotel to unreservedly recommend!
Stayed 5 nights in Feb 2023
Response from Mr. Huy Ton on 21 Feb 2023
Dear Mr JohannesThank you for taking the time to write such a wonderful review of our hotel. We're thrilled to hear that you enjoyed your stay with us, and that our attentive and friendly staff, spacious rooms, beautiful water views, and delicious breakfast all contributed to making your visit a memorable one.We're especially glad that you had the chance to take a dip in our large swimming pool and enjoy a refreshing drink at the bar. It's always our goal to provide our guests with a relaxing and rejuvenating experience, and it sounds like we succeeded in doing so during your stay.Once again, thank you for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Grand Tourane in the future!Best regards,Hotel Management Team.

10/10 Excellent

Minh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is fabulous. Large rooms. Excellent location. Fabulous swimming pool. Breakfasts couldn’t be better. Kept staying longer than planned. Joy at the tourist info desk was extremely helpful.
Stayed 2 nights in Nov 2022

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy Hotel
Directly opposite the main beach, and with it's own large pool, this is a great hotel for a short break. We were given an upgraded room which was nice to look over the ocean, unfortunately there is loudspeakers on the beach path playing music all night. If you are a light sleeper I recommend getting a room facing the city. The room it's self was lovely. Good mattress, pillows and sheets. Nice bathroom, good tv channels and internet. Staff were very helpful, and even provided an umbrella to borrow. We went on a couple of excursions the hotel staff helped organise. It was not my first visit, and it will not be my last. Thankyou GT Hotel
Stayed 3 nights in Sep 2022

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is amazing. The room had a great view of the beach and sunrise. The staff are super helpful. Breakfast was great and slightly different each day. One thing that was not great was wifi. A few times it didnt work but apart from that wverything was great.
Stayed 5 nights in Jul 2022
Response from Mr. Huy Ton on 23 Aug 2022
Dear Mr Adam,Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,Hotel Management.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, breakfast options were amazing, convenient location by the beach and great amenitites
Stayed 3 nights in Jun 2022

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, staff are amazing.
The staff were very attentive, especially the bar staff downstairs and the pool staff. The hotel manager was lovely too. The sea view was the best view we have had from a hotel room - highly recommend paying for the upgrade. Only part that could of been better was to have the sky bar open for drinks at nighttime but I understand this was due to covid measures.
Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from The Hotel Management on 18 Feb 2020
Dear …, We would like to express our gratefulness to the stunning score you marked for us. We are so delighted that you were happy with our service. That is a pleasure for us to be a part of your wonderful experience in Danang. We really hope to welcome you again to Grand Tourane Hotel and have a much better stay in your next trip. Warmest regards, The Hotel Management

8/10 Good

YOUHEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from The Hotel Management on 18 Feb 2020
Dear Mr/Ms. Youhei, Thank you for taking time to score Grand Tourane Hotel on Expedia. Your satisfication is an encouragement for us to work harder and improve our services. We truly wish to welcome you back in the not too distant future. Best regards, The Hotel Management

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Grand Tourane
We really enjoyed our week long stay at the Grand Tourane. The room was a good size even with 3 of us in it. The housekeeping staff were very attentive and accommodating. The pool was beautiful, not many hotels in Da Nang offer ground floor pools so this was a nice feature! The pool had a nice pool bar however it took a long time to get drinks! The breakfast had a wide variety of food, the hash browns were especially good. The majority of the staff were friendly however some were unwilling to help.The location was great, there were many cute restaurants, spas and bars in a walkable distance. All in all a good stay and would recommend the hotel, at the price we paid it was exceptional!
Stayed 8 nights in Dec 2019
Response from The Hotel Management on 4 Jan 2020
Dear Ms. Anna, Thank you for taking time to share this great review about our Grand Tourane Hotel. We are really happy that you were satisfied with our services during your time here. Your kind recognition of our colleague’s efforts will certainly be shared with the team as this would further motivate them to continually strive for service excellence. We hope to welcome you back in Grand Tourane Hotel in your next trip. Kind regards, The Hotel Management

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Dec 2019
Response from The Hotel Management on 18 Feb 2020
Dear Sir/Madam, Thank you for taking time to score Grand Tourane Hotel on Expedia. Your satisfaction is an encouragement for us to work harder and complete our service. We truly wish to welcome you back in the not too distant future. Best regards, The Hotel Management

8/10 Good

Hor Yee

Stayed 6 nights in Oct 2019

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed
Hotel was great we were very impressed Rooms are large and spacious and modern Pool was lovely, pity about the rain Excellent breakfast
Stayed 3 nights in Oct 2019
Response from The Hotel Management on 21 Nov 2019
Dear Mr/Ms. Allan, Thank you for taking time to share this great review from your stay. We are delighted that you were satisfied with the room and the pool. Your compliments would be a very great motivation for us to keep working hard and providing better services to the guests. We hope to welcome you back in Grand Tourane Hotel. Kind regards, The Hotel Management

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous Sea View
Great location; beach is just a heart beat away; good maintenance; spacious room and staff have good understanding of English. Will certainly recommend to friends and relatives
Stayed 2 nights in Sep 2019
Response from The Hotel Management on 21 Nov 2019
Dear Mr. Angel, Thank you very much for choosing Grand Tourane Hotel for your stay in Da Nang and taking your valued time to give us such an adorable score. We are so delighted that our service and facilities made you satisfied. We hope you will come back to our Hotel again and bring you an even better service. Thanks and best regards, The Hotel Management

10/10 Excellent

AlexLee, KL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service. My wife suffered food poisoning. the nurse attended to my wife is very professional and caring. keep up the good work. the hotel is situated in a great location, too
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, excellent location
Stayed 2 nights in Jul 2019
Response from The Hotel Management on 22 Jul 2019
Dear Sir/Madam, Thank you so much for your encouraging review for us on Expedia. We are so delighted that you were satisfied with our service and the Hotel location. Your review is a great motivation for all Grand Tourane staff to work harder and improve more our services. We hope to welcome you back with a longer stay at our Hotel in near future. Kind Regards, The Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would be the best hotel we have stayed in. The service from the staff couldn’t be faulted Staying here made our holiday perfect Thanks to All the staff especially Anne in tourism And Tram and Khan in the restaurant Will definitely return here
Stayed 10 nights in May 2019
Response from The Hotel Management on 15 Jun 2019
Dear Tram and Khan, We would like to express our greatfulness to the lovely review and score. It is definitely a pleasure for us to be acknowledged and appreciated that much. Also, your compliment for our restaurant attendants,Tram and Khan, is a recognition for their enthusiastic effort and a huge motivation for their job. We truly wish to welcome you again and have another wonderful stay at Grand Tourane Hotel. Yours sincerely, The Hotel Management

10/10 Excellent

Jacqueline, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position. Within walking distance both ways to plenty of places to eat. Fantastic beach views (we were on 16th floor). Comfy bed. Beautiful room. Great breakfast. Staff very very friendly and helpful. Pool very nice and quite large! Lifts worked very well and efficiently. I would highly recommend this hotel!
Stayed 6 nights in May 2019
Response from The Hotel Management on 15 Jun 2019
Dear Jacqueline, We would like to say thank you very much for your valuable review and score. It is a great pleasure for us that you were happy with our Hotel and staff. Your recognition is a motivation for all staff to effort and elevate the service quality. We really wish you come back again and have another perfect experience at Grand Tourane Hotel. Your sincerely, The Hotel Management

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay very clean staff were helpful
Stayed 5 nights in May 2019
Response from The Hotel Management on 15 Jun 2019
Dear Ronald, Thank you for taking time to score Grand Tourane Hotel on Expedia. Your satisfication is an encouragement for us to work harder and complete our service. We truly wish to welcome you back in the not too distant future. Best regards, The Hotel Management

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff was great and friendly, location was fantastic.I loved it and I might go and stay there.I will also recommend this Hotel to my friends.
Stayed 2 nights in May 2019
Response from The Hotel Management on 15 Jun 2019
Dear Sir/Madam, Thank you very much for choosing Grand Tourane Hotel for your stay in Da Nang and taking your valued time to give us such an adorable score and review. We are so delighted that our service and facilities made you satisfied. We hope you will come back to our Hotel again and bring you an even better service. Thank you and best regards, The Hotel Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from The Hotel Management on 15 Jun 2019
Dear Sir/Madam, We would like to express our gratefulness to the adorable score you marked for us. We are so delighted that you were happy with our service. That is a pleasure for us to be a part of your wonderful experience in Danang. We really hope to welcome you again to Grand Tourane Hotel and have a much better stay in your next trip. Warmest regards, The Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are nice and excellent sitting space along windows.
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The Hotel Management on 22 Apr 2019
Dear Valued guest, We would like to say thank you for the excellent score you evaluated for us. It is a great pleasure for our Hotel to be appreciated that much. Your recognition is a motivation for all staff to effort and elevate the service quality. We really wish you come back again and have another perfect experience at Grand Tourane Hotel. Your sincerely, The Hotel Management

10/10 Excellent

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Wonderful room on the 8th floor looking at the ocean, very large area which made our stay for 3 x nights very comfortable Loved the bath looking out at the ocean
Stayed 3 nights in Mar 2019
Response from The Hotel Management on 10 Apr 2019
Dear Karen Thank you for choosing Grand Tourane Hotel for your 3-day stay in Da Nang and sharing this stunning review for us. We always appreciate our guests' reviews and so we are so happy to read yours with a perfect rating. Obviously, your compliment is the biggest motivation for us to work harder in the future. We hope to have chance to welcome you back and your friends to our hotel. Kind Regards,

10/10 Excellent

SteveandBrett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Fantastic hotel to stay in. The staff in particular are awesome and treated my friend and i like royalty everyday of our 20 day stay there. From the moment we were met for breakfast with the never ending smile of the girls that opened the door to greet us in the restaurant to the late coming home after a full day of exploring beautiful Danang and being greeted and welcomed back to the hotel. The breakfast was huge and has something for everyone The rooms were spacious and clean with cleaning staff doing a fantastic job everyday with a huge smile on their faces. There are so many nice staff in this hotel and I wish I had taken more notice of their names, so I could single them out, but in all honesty there were just too many and to single out a few would be unfair to the rest. Thank you so much for making our stay very memeroable, I understand that you can't please everyone, but I can honestly say, we will be back. Thank You so much
Stayed 18 nights in Feb 2019
Response from The Hotel Management on 10 Apr 2019
Dear ..., Thank you very much for choosing Grand Tourane Hotel for your stay in Da Nang and taking your valued time to share this review. It is really an honour for us to know you was totally satisfied with everything, especially the breakfast, facilities and staffs. Your compliments and feedback will be passed on to our entire team. We are also very happy to know that you will come back to us for the next trip. We all look forward to welcoming you back soon. Warmest regards, The Hotel Management

8/10 Good

Natasha

Liked: Cleanliness, staff & service
Nice stay on my khe beach
Great location close to beach. Many breakfast options but some hot dishes served cold. Rooms were clean and service was good with nice complimentary touches Like fruits, desserts and sandals to lounge around in. Staff very friendly and helpful, and the pick up and drop off services were great. Our AC was not working the last 2 nights of our stay (but didn't bother to complain). Pool area nice and clean with exception of some dirty tourists cigarette butts everywhere that weren't swept up for quite some time. Also loud by the pool due to traffic (beyond hotels control but something to consider). The street noise from our 14th floor room was extremely loud, far worse than being on the 3rd floor on bui vien street in Saigon so I have to believe its because poorly built windows/walls with absolutely no sound proofing. The gym was clean but lacking equipment so we purchased day passes at a gym.. one versatile cable weight machine would go a long way, or barbell with plates with the extra space. Overall we had a nice stay.
Stayed 6 nights in Feb 2019
Response from The Hotel Management on 16 Apr 2019
Dear Ms/Mr. Natasha, Thank you so much for sharing the very detailed and valuable feedback for us. We always appreciate our guests' reviews so we are so happy to read yours. It is a great pleasure when reading you satisfied with our rooms and staff. We really sorry that the pool, the gym and the noise made you disappointed. Your review is so helpful for us to work harder and bring a better service for guests. Once again, thank you very much and we all look forward to your return. Best Regards, The Hotel Management

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The service was great! Beautiful rooms. The food/restaurant was terrible. We ate there for dinner on our first night, and had the complementary breakfast the next morning, and became sick a few hours later. The food was cold and tasted old, with the wine served hot.
Stayed 3 nights in Feb 2019