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They charged me on top of the expedia charge and i was kind and patient for two weeks as they kept saying the were updating their system then they said oh we dont see that charge, but my syatement said la quinta at motor inn colorado springs and i only have ever stayed at one la quinta in my life. I disputed the charge and my bank refunded me immediately, but what garbage. The manager was suppose to call me but never did. There is more to the story but what a dumpster fire. Oh yeah they told me they fired the girl who nade the mistake and shes done it a lot apparently, but my charge wasnt one of those mistakes.
Lance
Stayed 2 nights in Apr 2024
Response from Manager on 13 May 2024
Hello Lance,We apologize for any billing discrepancies you encountered during your stay. We recommend reaching out to our management team directly to address this matter further. Thank you for sharing your feedback with us.
6/10 Okay
Laure, Livingston
Travelled with family, Travelled with group
9 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk staff needed training. They did not know how to do anything.
Continental breakfast has many items missing- no milk for cereal, no juice, coffee ran out. And staff seemed unconcerned
Hello Krystle, We appreciate you taking the time to share your experience. If there are any specific concerns you would like us to address, please don't hesitate to contact us directly. We value your feedback and strive to make every guest stay exceptional.
Dirty,mold,trash around property and elevator,keys didn't work and had to keep going back, parking lot was the same and there was a women yelling in the middle of the night and banging on doors.
Roger
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Roger,We regret to hear about the challenges you encountered during your stay, and we appreciate you bringing them to our attention. We encourage all guests to report any disturbance to our staff promptly for immediate assistance. Your feedback will be shared with the team to ensure we continue to improve our facilities and services.
2/10 Terrible
Miriam
29 Apr 2024
Disliked: Cleanliness
Miriam
Stayed 3 nights in Mar 2024
Response from Manager on 1 May 2024
Hello Miriam, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us directly so we can address any concerns you may have.
Hello Henry,We are glad to hear that your overall experience was positive. Your feedback is invaluable to us. Thank you for taking the time to share your thoughts. Your comments will be shared with the team to continue improving our services.
6/10 Okay
Grant
20 Apr 2024
Grant
Stayed 1 night in Apr 2024
Response from Manager on 11 May 2024
Hello Grant,We appreciate you choosing our hotel for your stay. If you encountered any concerns during your time with us, please don't hesitate to reach out to us directly. Your satisfaction is our top priority.
Well, first our keys didn't work 3 different times. Then they found out the lock on the door didn't work so they had to move us to a different room.
Quintin
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Quintin, We regret to hear about the inconvenience you experienced with your room keys and the door lock. Your feedback is valuable, and we will address this with our team to prevent such occurrences in the future. Please feel free to reach out to our management for further assistance regarding your stay.
the staff service is great very profesional and servicial good hotel and safe area
Guillermo Millie
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Guillermo Millie,We're delighted to hear that you found our staff service to be professional and helpful during your stay. It's fantastic to know that you enjoyed your time with us and felt safe in our hotel's surroundings. Should you have any future questions or feedback, please don't hesitate to reach out to our management team.
Hello Keith,We appreciate you staying with us and hope you had a pleasant experience overall. Please feel free to reach out to us directly with any feedback you would like to share from your recent stay.
10/10 Excellent
Regina
Travelled with family, Travelled with family and small children
Hello Regina,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
10/10 Excellent
Carlos
7 Apr 2024
Carlos
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Carlos,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.
10/10 Excellent
Nellyvonne
Travelled with family and small children
1 Apr 2024
Liked: Cleanliness, staff & service
It was all we needed..
Nellyvonne
Stayed 5 nights in Mar 2024
Response from Manager on 1 Apr 2024
Hello Nellyvonne,We are delighted to hear that our hotel met your needs. If there is anything else we can assist you with in the future, feel free to reach out to us. Thank you for choosing to stay with us.
6/10 Okay
Antoine
Business traveller
29 Mar 2024
Liked: Property conditions & facilities
friendly help
Antoine
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Antoine,Thank you for sharing your feedback with us. We appreciate your comments and will share them with our team for further review and improvement. If you have any further concerns, please don't hesitate to contact our management team directly.
Clean rooms better but other than that, staff was wonderful!
Precious
Stayed 9 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Precious, We appreciate your kind words about our staff and will work on improving our room cleanliness further. Thank you for sharing your feedback with us.
Hello Richard, We appreciate your feedback and regret to hear that your experience did not meet your expectations. Should you have any further details to share, please don't hesitate to reach out to our management team directly. Your input is valuable to us as we strive to improve our services for all our guests.
8/10 Good
Craig
12 Mar 2024
Liked: Cleanliness, staff & service
Craig
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Craig, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
Room was clean, nice complimentary breakfast but noisy neighbors area is good just the people can't help that but overall nice stay
Wilma
Stayed 3 nights in Mar 2024
Response from Manager on 15 Mar 2024
Hello Wilma,We appreciate your feedback on the cleanliness of the room and the complimentary breakfast during your stay. It's great to hear you found the location nice. Should you encounter any disturbances from other guests in the future, feel free to reach out to our front desk for assistance. Your overall positive experience means a lot to us.
Hello Marisol,We are glad to hear you had a wonderful experience with us! If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
The staff was very rude and non helpful towards my disability would not understand that being 9 mins late paying my bill even through i notified and made a reservation the manger kicked us out like we were non human the staff was horriable as well.would not recommended this hotel at all because, they do not know the hospitality business and Wyndham should drop the hotel or they will bave many law suits on there hands.
Elaine
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Elaine, We're sorry to hear about your experience and appreciate your feedback. We take all guest concerns seriously and will address this with our team. Please feel free to reach out to management directly to discuss your stay further. Your comments will help us improve our services for all guests' satisfaction.
Hello Benjamin, We apologize for any cleanliness issues you experienced during your stay. Your feedback is important to us as we continually strive to improve our services for all guests. We recommend contacting management directly to discuss your concerns in more detail.
2/10 Terrible
Lisa
9 Mar 2024
Lisa
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Lisa,We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly with any feedback you have so we can address the issues. We appreciate you bringing this to our attention and hope to welcome you back in the future.
💥The staff do not communicate well within themselves they also like to just barge in your room yea they knocked but as they knocked they was also walking in your room. Very rude and VERY JUDGEMENTAL. would not recommend ...if this hotel is going for making people feel vilated and uncomfortable then they get a 10 out of ten. Also their blow dryer they had in the room did not work at all...💩👎💥
Allan
Response from Manager on 9 Mar 2024
Hello Allan,We apologize for any inconvenience caused during your stay. Guest feedback is valued, and we will address the communication and entry procedures with our team. We regret to learn of your experience and will inspect the blow dryers in our rooms. Your comments will help us improve for future guests.
The young lady working at night, Nana was super helpful in getting me in due to my large truck. She made everything real easy I'm very grateful for her. The room was super clean and neat. Thank you for all your hospitality. God's blessings
David
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello David,We are thrilled to hear that Nana provided you with excellent service. We are committed to ensuring a clean and comfortable stay for all our guests. Your kind words will be shared with our team. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
Close to my event. Good price. Room was in good condition.
Stephen
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Stephen,We are pleased to hear that you found our hotel convenient and the room satisfactory for your needs. We hope you had a successful event nearby. Should you have any further feedback or require assistance, please do not hesitate to reach out to us directly.
Hello Katy,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
The room was dirty. I should have requested a different room. But, not wanting to cause problems, I went to the dollar store to purchase cleaning supplies. After about an hour, was finally able to take a shower.
I came into town for work. So, the t.v. Was important for something to unwind with after work. I requested help two times with two different people to get my t.v. Working. Needless to say I stayed two days watching the menu screen, where the t.v. Was apparently stuck on. I stayed on a Thursday and Friday night. Saturday morning the elevator was filled with graffiti. I can on wonder what went on while I was asleep. I stay in the Springs often for work and this is by far the worst hotel so far.
Shirley
Response from Manager on 19 Feb 2024
Hello Shirley, We apologize for your disappointment and inconvenience during your recent stay. Your feedback is essential, and we regret to hear we fell short of your expectations. We will address your concerns with our team for immediate improvement. Please reach out to our management team to discuss your experience further. We value your loyalty and hope to have the opportunity to better serve you in the future.
Dirty, poor service, dog poop and cigarette butts everywhere.
nolan
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello nolan,We regret to hear about your experience and apologize for any inconvenience caused. We take all feedback seriously and will bring this to the attention of our team for review and improvement. Your feedback is valuable to us as we strive to provide a positive experience for all our guests.
Hello paul,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience. We appreciate your support and hope to welcome you back soon.
8/10 Good
Ann Marie
Business traveller
5 Feb 2024
Liked: Staff & service
Disliked: Amenities
The room i was first assigned was ok definitely better than the one i was moved to due to food left in the refrigerator and dirty towels placed out for use.
Ann Marie
Stayed 2 nights in Feb 2024
Response from Manager on 8 Feb 2024
Hello Ann Marie, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We have shared your feedback with our team to ensure that this is addressed and improved moving forward. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Hello paul,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
Hello paul,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.
Hello jonathan, We appreciate you choosing our hotel and taking the time to share your rating. If there are any specific concerns or issues you experienced during your stay, please don't hesitate to reach out to us directly so we can address them accordingly. We value your feedback and hope to have the opportunity to welcome you back in the future.
Hello Jose Salvador,Thank you for sharing your positive experience at La Quinta Inn! We're thrilled to hear that you loved your stay with us. If you have any future plans to visit, we look forward to welcoming you back for another enjoyable experience.
Hello Maureen,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.
6/10 Okay
Verified traveller
24 Dec 2023
Liked: Staff & service
Disliked: Cleanliness
Verified traveller
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Dear Guest, We appreciate that you took the time to rate your experience at our hotel. We would love to hear more about your stay and any feedback you may have. Please reach out to us directly so that we can address any issues and make sure your next visit is truly exceptional. We hope to have another opportunity to welcome you back in the future.
This place is dirty and that staff here are rude as hell
Eddie
Stayed 2 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Eddie,We apologize for any inconvenience you may have experienced during your stay. Our team strives to maintain a clean and welcoming environment for all guests. If there are specific issues you would like to bring to our attention, please contact our management directly so we can address them accordingly.
10/10 Excellent
Carlos
16 Dec 2023
Carlos
Stayed 1 night in Dec 2023
Response from Manager on 6 Jan 2024
Hello Carlos,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to welcome you back in the future for another excellent stay!
Hello Lori, We appreciate your feedback regarding the cleanliness of the floors and the comfort level of the bed. Our team strives to maintain high standards in cleanliness, and your comments will be shared with the appropriate department for further improvement. We apologize for any inconvenience caused and hope you will consider staying with us again in the future so we can provide you with a better experience.
6/10 Okay
Renu
11 Nov 2023
Renu
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Hello Renu,We value your stay at our hotel. If there is any specific feedback you would like to share about your experience, please reach out to us directly so we can address any concerns. We appreciate your time and hope to have the opportunity to welcome you back in the future.
2/10 Terrible
muhammad
9 Nov 2023
Disliked: Cleanliness
No comments
muhammad
Stayed 1 night in Oct 2023
Response from Manager on 11 Nov 2023
Hello muhammad,Thank you for staying with us. We appreciate your feedback and are sorry to hear that you didn't have any comments. If you have any specific concerns or suggestions, please feel free to reach out to our management team directly.
6/10 Okay
Regina
Travelled with family, Travelled with pets
6 Nov 2023
Liked: Staff & service
This is a non smoking property but my room smelled of cigarettes. I let the front desk know and was moved to another room. Sheets were dirty and not sure if they were changed so i asked for a change of sheets that i put on the bed myself which were attained as well. If sheets are stained they should get rid of them.
Regina
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Regina,Thank you for choosing to stay with us and for bringing your concerns to our attention. We apologize for any inconvenience you experienced regarding the odor in your initial room and the cleanliness of the sheets. We appreciate your understanding in allowing us to promptly move you to a different room and provide you with a replacement set of sheets. We will thoroughly address these issues to ensure a better experience for future guests.
10/10 Excellent
Simeon
5 Nov 2023
Simeon
Stayed 2 nights in Oct 2023
Response from Manager on 29 Nov 2023
Hello Simeon,We are delighted to hear that you had a fantastic stay at our hotel! It was a pleasure to have you as our guest and we greatly appreciate your positive rating. We look forward to welcoming you back for another memorable experience in the future.
4/10 Poor
Caroline
28 Oct 2023
Caroline
Stayed 2 nights in Oct 2023
Response from Manager on 19 Nov 2023
Hello Caroline,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.
I like the room and it's layout. Also the free breakfast! Keep up the good work!!
Katherine
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Katherine,Thank you for your positive feedback! We're delighted to hear that you enjoyed your room and the complimentary breakfast. We strive to maintain exceptional service and look forward to welcoming you back soon!
Hello Duane,Thank you so much for your exceptional rating! We truly appreciate your kind words and are thrilled that you had such a fantastic experience with us. We hope to welcome you back soon!
10/10 Excellent
Archie
19 Oct 2023
Archie
Stayed 2 nights in Oct 2023
Response from Manager on 9 Nov 2023
Hello Archie,Thank you for taking the time to provide your feedback. We are thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority and we are glad that we exceeded your expectations. It was our pleasure to have you as our guest and we hope to welcome you back in the future.
It was horrible! I switched hotels after one night. I wish I would have been able to leave immediately. Room was extremely unkept. There were leaves all over the floor from an ill fitting door, clumps of hair everywhere, and a dirty tub. Heater was covered in dust. I had a hard time finding someone to check me out.
Robert
Stayed 4 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello Robert, We apologize for the inconvenience you experienced during your stay. We will address your concerns with our housekeeping and maintenance teams to ensure this does not happen again. Thank you for bringing it to our attention.
2/10 Terrible
gilbert
Travelled with family, Travelled with family and small children
I thought I got a good deal for a La Quinta inn which I frequent often, wrong, this hotel should not get to use this name. I would sum it up by saying never again. No bars in shower, mold in bathroom, not completely painted, door latch broken, bed skirts tattered and dirty
gilbert
Stayed 2 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello gilbert, We're sorry to hear about your experience at our hotel. Please rest assured that we take your feedback seriously and will address the issues you've mentioned with our team. We appreciate your loyalty to La Quinta and hope you'll give us another chance in
This was the most disgusting hotel room at stayed in in over 20 years. The bathrooms were filthy. There was look like a hole in the bathtub. The bathroom door didn’t even fit into the grooves. The paint was disgusting throughout. It looked like there was mold on the ceilings.
They never even came to change the sheets. The doors locked on us after the first night. Their breakfast was pitiful. I would never stay here again.
Sandra
Stayed 2 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello Sandra, We apologize for the unsatisfactory experience you had. Please be assured that we take cleanliness and maintenance seriously and will address the issues you mentioned. Your feedback will help us improve.