Outdoor pool, pool loungers

Reviews of Beachside Hotel & Suites

3.5 out of 5
Beachside Hotel & Suites
3901 N Atlantic Ave, Cocoa Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1868 out of 3005 reviews" "
Rating 8 - Good. 687 out of 3005 reviews" "
Rating 6 - Okay. 251 out of 3005 reviews" "
Rating 4 - Poor. 122 out of 3005 reviews" "
Rating 2 - Terrible. 77 out of 3005 reviews" "

8.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to cruise port. I enjoyed the lazy river pool.
Stayed 1 night in Oct 2023

10/10 Excellent

Crystal, boston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay!!!! Lazy river is awesome
Stayed 1 night in May 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a prime spot for fun, sun and good eating. Everything you need is either there on location or within walking distance. Step outside and enjoy the lazy river and/or venture a few more feet to Cocoa's beautiful beaches. The staff are what makes this place a notch above other resorts with similar amenities. We always look forward to our next visit!
Stayed 1 night in May 2024

10/10 Excellent

Sailesh, new haven

Liked: Staff & service, amenities, property conditions & facilities
If you’re visiting Kennedy Space Center, it’s perfect !
Stayed 1 night in Mar 2024

10/10 Excellent

miosotis

Travelled with partner
Liked: Amenities
Great chill area by the pool and the lady who checked us in was super sweet and gave great recommendations
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for families to stay. The pool has a great lazy river. There’s a bar and restaurant pool side, and there are activities for kids too. They had a movie on an outdoor screen in the evening. The continental breakfast was amazing. It had just about every breakfast food you could think of. Walking distance to the beach, and Ron Jon’s surf shop.
Stayed 1 night in Mar 2024
Response from Alexa on 22 May 2024
Thank you for leaving us a fantastic review, Jennifer! We are thrilled you enjoyed every minute of your stay with us. Thank you for choosing Beachside Resort and we hope to welcome you back again soon.

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and family friendly
Stayed 1 night in May 2024
Response from Rena on 21 May 2024
Thank you for your fantastic 5-star review! We're delighted to hear that you found our hotel nice, clean, and family-friendly. Providing a comfortable and welcoming environment for families is a priority for us, and we're glad to know we succeeded in making your stay enjoyable. Your positive feedback is greatly appreciated, and we look forward to welcoming you and your family back for another great stay!

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool!
Stayed 1 night in Apr 2024
Response from Rena on 21 May 2024
We're thrilled to hear that you enjoyed our pool during your stay! Thank you for taking the time to share your positive experience and awarding us a perfect 5-star rating. Providing a relaxing and enjoyable pool area is important to us, and we're glad you found it to your liking. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay at our hotel soon!

10/10 Excellent

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly
Stayed 1 night in May 2024
Response from Rena on 21 May 2024
Thank you for your wonderful 5-star rating! We're thrilled to hear that our staff's friendliness made a positive impression on you during your stay. Providing exceptional service with a warm and welcoming attitude is a top priority for us, and we're delighted that our team succeeded in making your visit enjoyable. Your feedback is greatly appreciated, and we look forward to the pleasure of welcoming you back for another fantastic stay at our hotel!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place bathrooms just need sum work, rooms need some updates
Stayed 1 night in May 2024
Response from Rena on 21 May 2024
Thank you for your valuable feedback and for choosing to stay with us. We're glad to hear that you love our hotel! Your comments regarding the bathrooms and room updates are duly noted, and we appreciate your input as it helps us to continuously improve and enhance our guests' experiences. Rest assured, we'll take your feedback into consideration as we strive to make necessary improvements. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future!

10/10 Excellent

Wendy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lazy river was very relaxing.
Stayed 2 nights in May 2024
Response from Rena on 21 May 2024
We're delighted to hear that you found our lazy river to be very relaxing. Providing a serene and enjoyable experience for our guests is always our goal, and we're thrilled that you were able to unwind and enjoy your time with us. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another relaxing stay at our hotel soon!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place. Check in was easy and quick. The staff was pleasant and knowledgeable about the area. The room was large and clean. Beds were comfortable. The pool area was nice and had a DJ playing music and games with the guests. There was even a sandy beach area for the little ones to play in. Breakfast was hot and fresh. Lots to choose from. Plenty of seating around in the breakfast area and around the pool. Will stay here again.
Stayed 1 night in May 2024
Response from Rena on 21 May 2024
We're thrilled to hear that you loved your stay at our hotel! Thank you for taking the time to share such a detailed and positive review. It's wonderful to know that you found the check-in process easy and quick, and that our staff were pleasant and knowledgeable about the area. We're glad you enjoyed the spacious and clean room, comfortable beds, and the fun atmosphere at the pool with the DJ and games. Our team works hard to provide a memorable experience for our guests, and we're delighted that you had a great time. We can't wait to welcome you back for another enjoyable stay!

10/10 Excellent

TORI

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from Rena on 21 May 2024
Thank you for your glowing review! We're thrilled that you found everything to your satisfaction during your stay with us. Your feedback is greatly appreciated and serves as a testament to our commitment to providing exceptional service and amenities. We hope to have the pleasure of welcoming you back for another wonderful experience at our hotel soon!

8/10 Good

Brittany

Liked: Staff & service
Stayed 3 nights in May 2024
Response from Rena on 21 May 2024
Thank you for taking the time to rate our hotel. We appreciate your rating and hope you had a pleasant stay with us. Your feedback is valuable to us, and if there's anything specific you feel we could improve upon to earn that elusive fifth star next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another great experience in the future!

10/10 Excellent

kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rena on 21 May 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to see that you had a great experience during your stay. Your positive feedback means a lot to us, and we appreciate your support. If there's anything specific you loved about your visit or any suggestions you have for us to make it even better next time, feel free to let us know. We look forward to hosting you again soon!

10/10 Excellent

Magda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place! When we came in the front desk person was very helpful.
Stayed 1 night in May 2024
Response from Rena on 21 May 2024
We're delighted to hear that you love our hotel! Thank you so much for taking the time to share your positive experience and for awarding us a perfect rating. It's fantastic to know that our front desk team provided you with helpful service upon your arrival. We strive to create memorable experiences for all our guests, and feedback like yours motivates us to keep up the great work. We can't wait to welcome you back for another enjoyable stay!

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a GREAT value stay. We chose this property for its location next to the cruise ports. It's about a quick 10 mins drive. It's set up like a motel with your room door opening out to the parking lot. We are ok with this set up and still felt safe. This place has a super clean lazy river with a small pool area at the entrance. There is a small sand/beach play area right next to the pool with sand toys available for play. Just an overall excellent stay and we will be back for a quick stay before our next cruise.
Stayed 1 night in May 2024
Response from Rena on 19 May 2024
Thank you for your glowing review! We're thrilled to hear that you had a great value stay and that our property's location near the cruise ports was convenient for you. We're glad you found our setup comfortable and felt safe during your stay. It's wonderful to know that you enjoyed our super clean lazy river, pool area, and the small sand/beach play area. We're delighted that you had an overall excellent experience and that you plan to return for another stay before your next cruise.We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 2 nights in May 2024
Response from Rena on 16 May 2024
Thank you for your fantastic review! We're delighted to hear that you had a great stay with us. We look forward to welcoming you back in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!

6/10 Okay

Vanessa

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Overall it was fine for one night. The bed sheets were clean but various parts of the room were dirty. It looked liked easily viewable areas were spot cleaned. There was a cup water mark on the table still and dirt caked in the corner behind the bathroom door. I’m glad I brought Lysol wipes. The bathroom overall stank like the sewer with even my 3 year old asking about the smell. It did not travel into the main room though. The free breakfast was convenient, but just okay. They did bring an iron and ironing board promptly when asked and the area was quiet.
Stayed 1 night in May 2024
Response from Rena on 16 May 2024
Thank you for taking the time to share your detailed feedback. We're glad to hear that you found the bed sheets clean, the free breakfast convenient, and the area quiet. We also appreciate your positive note about the prompt service when requesting an iron and ironing board.However, we apologize for the cleanliness issues you encountered in your room, as well as the unpleasant smell in the bathroom. This is not the standard we aim to provide, and we will address these concerns with our housekeeping team to ensure improvements are made.We value your feedback and hope you'll consider giving us another chance in the future to provide you with a better experience. If there's anything else we can do to assist you or make your stay more comfortable, please don't hesitate to reach out. Thank you for staying with us.

10/10 Excellent

Michelle, Mount Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Rena on 16 May 2024
Thank you for your perfect rating! We're thrilled to hear that you had an excellent stay. We look forward to welcoming you back in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of activities. Pool was a great experience for the kids. Clean and friendly staff.
Stayed 3 nights in May 2024
Response from Rena on 16 May 2024
hank you for your excellent review! We're thrilled to hear that you enjoyed the variety of activities we offer and that the pool was a great experience for your kids. It's wonderful to know that you found our staff friendly and the facilities clean.We look forward to welcoming you back for another fantastic stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are super friendly and helpful. The pool is cool, we're just a few steps away from the pool.
Stayed 1 night in May 2024
Response from Rena on 16 May 2024
Thank you for your fantastic review! We're delighted to hear that you found our staff super friendly and helpful. It's great to know that you enjoyed the pool and appreciated its convenient proximity.We look forward to welcoming you back for another wonderful stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing us!

2/10 Terrible

Raenell, Palm Coast

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We could not stay at this dirty hotel. I find another hotel. This one was bad.
Stayed 1 night in May 2024
Response from Rena on 14 May 2024
I'm truly sorry to hear about your disappointing experience. Cleanliness is of utmost importance to us, and it's disheartening to hear that we fell short of your expectations. Please accept our sincerest apologies for the inconvenience you encountered. We take your feedback seriously and will address this matter with our housekeeping team to ensure that our standards are upheld. If there's anything we can do to make things right or if you'd like to discuss your experience further, please don't hesitate to reach out to us. We hope to have the opportunity to regain your trust in the future.

8/10 Good

Marybeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was a little dated but staff was very friendly and breakfast was great! We didn’t get to use pool and patio but it looked like fun!
Stayed 1 night in May 2024
Response from Rena on 14 May 2024
Thank you for your review! We're glad to hear that you found our staff very friendly and enjoyed the great breakfast. We apologize for any inconvenience caused by the dated aspects of the property. It's great to hear that you liked the pool and patio area, even if you didn't get to use them. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and area outside is very nice. The room are a bit dated but very roomy.
Stayed 1 night in May 2024
Response from Rena on 14 May 2024
Thank you for your review! We're delighted to hear that you enjoyed our pool and the surrounding outdoor area. It's great to know that you found the rooms spacious, even if they are a bit dated. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I really liked the property. I would stay again, however, the bed was awful and I couldn't do that agin. The lazy river was amazing, staff was great and it's a very short walk to the beach.
Stayed 1 night in May 2024
Response from Rena on 13 May 2024
Thank you for sharing your feedback with us. We're glad to hear that you overall liked our property and that you would consider staying with us again. However, we're sorry to hear that you found the bed uncomfortable. Your comfort is important to us, and we apologize for any inconvenience you experienced. We appreciate your compliments about our amazing lazy river, great staff, and convenient location near the beach. We'll certainly take your feedback about the bed into consideration as we strive to enhance our guest experience. If you decide to stay with us again, please feel free to let us know if there's anything specific we can do to ensure a more comfortable stay. We hope to have the opportunity to welcome you back for a better experience in the future.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was totally awesome. Wish we had more time to stay and enjoy all they have to offer.
Stayed 1 night in May 2024
Response from Rena on 13 May 2024
Thank you for your positive review! We're thrilled to hear that you had an awesome experience during your stay with us. It's wonderful to know that you enjoyed your time here and that you found our property to be enjoyable. We're sorry to hear that you didn't have enough time to fully enjoy all the amenities we have to offer, but we hope to have the opportunity to welcome you back for a longer stay in the future! If there's anything specific you'd like to do or experience next time, please let us know. We look forward to hosting you again soon!

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Room was clean. Great location, so close to everything. Food and drinks were delicious.
Stayed 1 night in May 2024
Response from Rena on 13 May 2024
Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us. It's great to know that you found our staff friendly and helpful, and that you enjoyed the cleanliness of your room. We're delighted that our location worked well for you and that you were able to enjoy the nearby attractions. Additionally, we're glad that you found the food and drinks delicious. Your satisfaction is our priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another fantastic experience in the future! If there's anything specific you'd like for your next visit, please let us know.

10/10 Excellent

Rosalyn, Pooler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a convenient property to stay at in Cocoa Beach
Stayed 1 night in May 2024
Response from Rena on 13 May 2024
We're delighted to hear that you had a convenient and enjoyable stay with us in Cocoa Beach! Thank you for choosing our property. Providing a seamless and convenient experience for our guests is always our goal, and we're thrilled that we could meet your expectations. We appreciate your positive feedback and look forward to welcoming you back for another great stay soon! If there's anything specific you'd like for your next visit, please let us know.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn't think it was as great as previous reviews stated. breakfast was okay. for an old person like me, the beach was a little far and not on the beach. free rentals for beach items is limited and first come first serve at 0600, putt putt next door was fun.
Stayed 2 nights in May 2024
Response from Rena on 13 May 2024
Thank you for taking the time to share your feedback with us. While we're glad to hear that you found the breakfast okay and enjoyed the nearby putt putt, we're sorry to hear that your overall experience did not meet your expectations. We apologize for any inconvenience regarding the distance to the beach and the limited availability of free beach rentals. We understand that these factors may have impacted your stay, and we appreciate your input as it helps us identify areas for improvement. We'll certainly take your comments into consideration as we strive to enhance our guest experience. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

DeLand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great rooms where very clean pool was fantastic .the only thing did not like where the soda and water seem needed to be filter same goes for I Hope there juices and there water was the same filtration .needed. I suggest bring your own.
Stayed 2 nights in May 2024
Response from Rena on 13 May 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that you found the rooms very clean and the pool fantastic. Your feedback regarding the soda and water is greatly appreciated, and we'll certainly look into improving the filtration system to ensure a better experience for our guests. We want to provide the highest quality amenities possible, and your input helps us do just that. In the meantime, we appreciate your suggestion of bringing your own beverages. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another great stay soon!

8/10 Good

Franco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, unfortunately room had connecting doors to next door room, and guest there for unknown reason were. Trying or pretending to open doors.
Stayed 2 nights in May 2024
Response from Rena on 13 May 2024
Thank you for sharing your feedback with us. We're glad to hear that you found your stay to be very nice overall. We apologize for any inconvenience caused by the connecting doors and the disturbance from neighboring guests. Your comfort and security are our top priorities, and we take all feedback seriously. We'll address this issue to ensure that it doesn't happen again in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.

10/10 Excellent

Frank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is well maintained. Live musical good food and lazy river is super nice. Rooms have a good size and clean. We love it. The staff is amazing.
Stayed 1 night in May 2024
Response from Rena on 13 May 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that you found our hotel well-maintained. It's fantastic to know that you appreciated the live music, delicious food, and the super nice lazy river. We're delighted that you found our rooms spacious, clean, and comfortable. Our team works hard to provide exceptional service, so we're pleased to hear that you found the staff amazing. Your feedback means the world to us, and we can't wait to welcome you back for another enjoyable stay in the future! If there's anything specific you'd like for your next visit, please let us know.

8/10 Good

Glenna

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Rena on 13 May 2024
Thank you for your rating. We're pleased to see that you had a positive overall experience during your stay with us. If there are any specific aspects of your stay you'd like to discuss or any areas where we can improve to make your next visit even better, please feel free to reach out. We value your feedback and look forward to the opportunity to welcome you back for another great stay soon!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed it!
Stayed 1 night in May 2024
Response from Rena on 13 May 2024
We're delighted to hear that you thoroughly enjoyed your stay with us! Thank you for choosing our hotel. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. We can't wait to welcome you back for another wonderful experience in the near future. If there's anything specific you'd like for your next visit, please let us know.

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay.
Stayed 1 night in Apr 2024
Response from Rena on 13 May 2024
Thank you for your glowing review! We're thrilled to hear that you found our hotel to be the perfect place to stay. Providing a comfortable and enjoyable experience for our guests is our ultimate goal. We look forward to hosting you again soon and continuing to exceed your expectations. If there's anything special you'd like for your next visit, please let us know.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, polite, clean thoroughly enjoyable
Stayed 1 night in May 2024
Response from Rena on 13 May 2024
We greatly appreciate your fantastic review! It's wonderful to hear that you found our team awesome and polite, and that you enjoyed our commitment to cleanliness. Providing a thoroughly enjoyable experience for our guests is always our top priority. We hope to have the pleasure of welcoming you back for another memorable stay soon! If there's anything specific you'd like to share about your experience or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know.

8/10 Good

Leslie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Rena on 13 May 2024
Thank you for your rating! We're glad to hear that you had a positive experience during your stay. If there's anything specific you'd like to share about your experience or any areas where we can improve to make your next stay even better, please feel free to let us know. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little place! My husband and I only stayed for the night, but we really enjoyed the tropical, Tiki vibe of this place. Enjoy a cocktail at the bar on site. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Rena on 13 May 2024
Thank you for taking the time to share your experience! We're delighted to hear that you and your husband enjoyed the tropical, Tiki vibe of our hotel. It's wonderful to know that you had a chance to unwind and enjoy a cocktail at our onsite bar. We look forward to welcoming you back for another relaxing stay in the future! If there's anything special you'd like for your next visit, please let us know.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, professional and caring. Very clean, very nice to have wagons, chairs, and umbrellas, bikes provided for the beach! Lazy river pool is unique and nice, it is kept up and clean in and out of the water. Could use a few mor umbrellas around the pool seating area for those who can't stay in the sun all day.
Stayed 2 nights in May 2024
Response from Rena on 13 May 2024
Thank you so much for your kind words and for choosing to stay with us! We're delighted to hear that you found our staff to be professional and caring, and that you appreciated our efforts to maintain a clean and welcoming environment. It's wonderful to know that you enjoyed the amenities we provide, such as the wagons, chairs, umbrellas, and bikes for the beach, as well as our unique lazy river pool. Your feedback about adding more umbrellas around the pool seating area is duly noted, and we'll certainly take it into consideration for future improvements. We hope to have the pleasure of welcoming you back for another relaxing stay soon!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and well maintained. The beds were comfortable, and AC worked great. We enjoyed the live music and relaxing in the lazy River pool. We didn’t travel with kids, but it is a great place to stay with children as it has a giant beach areas outside the pool gates, outdoor games, and the lazy River. The location was great, as we could walk to shops, restaurants, and the pier.
Stayed 1 night in May 2024

4/10 Poor

terra

Stayed 1 night in Apr 2024
Response from Rena on 9 May 2024
We're sorry to learn that your recent stay with us did not meet your expectations. Your feedback is valuable to us, and we would greatly appreciate any additional details or comments you may have regarding your experience. Our team is committed to addressing any concerns and improving our services for future guests. Please feel free to reach out to us directly with any further feedback you may have. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Cathy

Stayed 1 night in Apr 2024
Response from Rena on 9 May 2024
Thank you for taking the time to rate your recent stay with us. We're delighted to see that you had a positive experience overall. If you have any additional feedback or suggestions on how we can further enhance our services, please don't hesitate to share them with us. We look forward to welcoming you back on your next visit!

6/10 Okay

Jessica

Travelled with partner
Liked: Amenities, property conditions & facilities
Liked this hotel. We stayed for one night before our cruise. Close to everything in the area. The pool is open til 11pm (please keep in mind that it’s heated (in Florida weather)) but still very relaxing. The rooms were nice but did not like the connecting door feature didn’t seem secure if you didn’t have a connecting room. Rooms were ok, decor was nice but dusty. Bathroom is not the cleanest. Just outdated and small. Did not try their breakfast but it is free! Overall good experience and would stay here again.
Stayed 1 night in May 2024
Response from Rena on 9 May 2024
Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you enjoyed our hotel's convenient location and the relaxing pool area. Your comments regarding the rooms, including the connecting door feature and cleanliness, are duly noted, and we apologize for any inconvenience caused. Rest assured, we'll address these areas for improvement to ensure a better experience for our guests. We appreciate your kind words about our decor and complimentary breakfast and are pleased to know that you would consider staying with us again. We look forward to welcoming you back and exceeding your expectations in the future!

6/10 Okay

Bruce

Travelled with partner
Liked: Cleanliness, staff & service
We were traveling as an older couple and this was a much more kid/family friendly. Nothing wrong with that, just more hectic than a couple of old farts were expecting.
Stayed 1 night in May 2024
Response from Mike on 7 May 2024
Thank you for sharing your experience with us. We're sorry to hear that your stay may not have met your expectations. While we strive to create a welcoming atmosphere for guests of all ages, we understand that preferences for a more tranquil experience may vary.Your feedback is important to us, and we appreciate your honesty. We will take your comments into consideration as we continue to improve and make adjustments to better meet the needs of all our guests.If you have any further feedback or if there's anything specific we can do to improve, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.

8/10 Good

Khang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rena on 9 May 2024
Thank you for taking the time to rate your recent stay with us. We're glad to see that you had a positive experience overall. If you have any additional comments or suggestions on how we can further enhance our services, please don't hesitate to share them with us. We appreciate your feedback and hope to welcome you back again soon!

4/10 Poor

Rebecca

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived 2 days before our cruise so we stayed a total of two nights there The room was very musky the outlet was falling off the wall and The bathtub spout and faucet was Just hanging there You could move it around whenever I went to the front desk I was treated as if it was not a big deal and the only thing I was offered was to move rooms I have two children and we just drove 16 hours. For the price that we paid for the room for two nights You would think that it would be in better condition we were locked out of the room because the slide lock locked itself which they said happens all the time and one of the employees had to come down with a screwdriver and a pair of pliers and pry the door open. Which did not make me feel very safe also you have to wear a wristband to eat breakfast. My husband never put the wristband on the first day like several other people we eat breakfast. Everything was fine The second day they wouldn't let him in the building so he went back to the room put on the wristband and while I waited they let several people in without wristbands when I mentioned it to the woman that told my husband he had to have one on. She said I must not have noticed the other people. It made us feel very segregated
Stayed 1 night in Apr 2024
Response from Rena on 6 May 2024
We are sincerely sorry to hear about the numerous issues you encountered during your stay with us. Your experience does not align with the high standards of service and comfort we aim to provide for our guests, and we apologize for the inconvenience and frustration it caused you and your family.The conditions of your room, including the musky odor, faulty outlet, and issues with the bathtub, are unacceptable, and we understand your disappointment with the response from our front desk staff. Please know that your feedback has been shared with our management team, and we will take immediate steps to address and rectify these issues to prevent similar occurrences in the future.Additionally, we apologize for the inconvenience caused by being locked out of your room and the inconsistency in enforcing the wristband policy. Your concerns regarding safety and fairness are valid, and we assure you that we will review and improve our procedures to ensure a better experience for all guests.We deeply regret that we fell short of your expectations and that your stay with us was marred by these challenges. We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly.

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Rena on 6 May 2024
Thank you for your feedback! We're glad to see that you had a nice experience during your stay with us. If there's anything specific you enjoyed about your stay or if you have any suggestions for how we can make future stays even better, please feel free to let us know. We appreciate your support and hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

Estelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a double queen suite. It was clean, great balcony, the staff was fantastic and so friendly, the lazy river was great and short walk to the beach. The only negative was the overwhelmingly uncomfortable pullout bed. Everything else was awesome! I’d come back… without needing the sofa bed!
Stayed 1 night in May 2024
Response from Rena on 6 May 2024
We're thrilled to hear that you had a great stay with us and that you enjoyed many aspects of your visit! It's wonderful to know that you found your suite clean and comfortable, with a great balcony to enjoy. We're also delighted that our staff provided fantastic and friendly service throughout your stay, and that you enjoyed the amenities such as the lazy river and the proximity to the beach.We apologize for any inconvenience caused by the uncomfortable pullout bed in your suite. Your feedback is important to us, and we'll certainly take it into consideration as we strive to improve our accommodations for future guests. We're glad that despite this issue, you would still consider returning to stay with us again, and we would love to welcome you back! Thank you for choosing our hotel, and we look forward to providing you with an even more enjoyable experience on your next visit!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and went above and beyond to assist all questions and needs. Very helpful, willing to help with storing luggage when room was not ready. Gave a detailed detorial. I would highly recommend this location.
Stayed 1 night in May 2024
Response from Rena on 6 May 2024
We're thrilled to hear that you had such a positive experience with our staff! Providing friendly and attentive service is a top priority for us, and we're delighted that our team went above and beyond to assist you with all your questions and needs. It's fantastic to hear that they were helpful and accommodating, even when your room was not ready, and that they provided detailed assistance.Thank you for your recommendation, and we're honored to have earned your trust and confidence. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future! If there's anything specific you enjoyed about your stay or any areas where we can further improve, please feel free to let us know.