Hello James, I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Cleveland - Westlake. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am glad to hear that you found our location to be convenient to your travel plans. We value you as a our guest and welcome your 3/5 score.We hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof Management RediResponse Specialist

Dear Tim, The staff and I thank you for your participation in our guest survey after your stay at the RED ROOF INN CLEVELAND - WESTLAKE. We are disappointed to see that your stay became less than ideal due to poor maintenance, the unsafe windows and the sketchy area you mentioned. We at Red Roof value your business and would like to assure you that this is not a reflective of our usual standards. We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

We are sorry to hear that you weren't happy with your room. When guests are checking into a room thay are asked not to smoke within the room and only in the designated areas, unfortunately not everyone is following the rules. If you are not satisfied with the room a simple request at the front desk would have made all the difference. Our staff would have happily reassigned your room. As for the room not having a refrigerator, the lowest priced room type was selected and does not include this amenity. In the future, please alert the front desk staff to correct any issue you may have upon arrival.

Thank you so much for the review! It was a pleasure having you as our guest. See you again!

Thank you for taking the time to complete this survey. It was a pleasure hearing your kind words. We hope to see you again soon!

Thank you for the review.

Thank you for the 5/5 score! We hope to see you again.

Thank you for the kind words about our staff. We welcome you again sometime.

We are sorry for the issues you encountered during your stay. Unfortunately with an exterior entry these things happen and are mostly are out of your control. We will look into other options that may assist with this in the future. Have a great day!

Dear Ryan, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Cleveland - Westlake. That you are having an amazing time during your stay with us makes us very happy, prompting your 5/5 score. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you for the review. We appreciate your feedback and look forward to seeing you again!

Thank you for the review we look forward to seeing you again.

Hello Morgan,Thank you for choosing to stay at our RED ROOF INN CLEVELAND - WESTLAKE and or giving us a 5 out of 5 score on your review. We appreciate you taking the time to do survey, as it’s encouraging to know that we are doing a great job for our guest. We hope you choose to stay with us again in your future travels. Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hi Heather,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Cleveland - Westlake with us. It was so rewarding to see that we earned your 4/5 score with our clean and pleasant staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

We are sorry to hear that you had an unpleasant experience with your stay, Please Reach out to us at the hotel to inform us of the issues you had so we can resolve them if possible.

Thank You for the review glad to hear that you had a good stay

Hello Margo, Thank you for taking a moment to complete our survey. At the Red Roof Inn Cleveland - Westlake we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Thank you for the excellent review. Have a nice day!

Hello Charlie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Westlake and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

We are sorry to hear about your experience this time with us. We hope to see you again to correct the issues.

Dear Buthayna, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Westlake and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Marlon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cleveland - Westlake and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello James,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - WESTLAKE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Patricia,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - WESTLAKE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described and the lack of cleanliness of the towels and bed spread. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Thank you for your feedback. We are so happy that you enjoyed your stay with us.

We are sorry to hear that you had an issue with your stay with us. This is not a standard or what you should expect at our location. We notice that you had a 4-night stay and there is no notation that there was any notice given to the front desk regarding the issues in which you have mentioned. If you had done so we would have been able to correct the issues that you had or would have changed the room to ensure that you had a good stay. If you ever have another issue during a stay, please inform us and the issues will be corrected immediately.

Thank you for taking a moment to leave a review, Nygeria. The staff and I at the Red Roof Inn Cleveland - Westlake appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

Dear Dana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND - WESTLAKE. It’s great to hear that you found our property to be to your liking and suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Hello George, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - WESTLAKE and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for taking the time to tell us about your experience. We appreciate the feedback. Hope to see you soon. Happy holidays!

Thank you for taking the time to post a review. Your feedback is greatly appreciated. We hope to see you again soon!

Thank you for your feedback.

Hello James, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CLEVELAND - WESTLAKE and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Thank you for your feedback. We are sorry there were some issues with the water during your stay. All of our guests that were affected were offered a room change, you chose to not change rooms. The offer was still available the entire length of your stay and you still declined. Hot water would have been available in the room you were moved to.

When guests are booking through another site, we are not able to make changes to the rate in which the guest is paying. We can offer you another stay with us for the inconvenience. This is not a management policy, but the third-party policy.

Thank you for the review! We hope to see you again soon!

thank you for the feedback. We appreciate your 10/10 score. Have a Beautiful day.

Thank you for staying with us. We are sorry that the new furniture did not meet your expectations. Please in the future if you have any troubles during your stay let us know and we can offer a solution.

Good morning,Thank you fore your feedback, even though, we do not know who you are. Your name doesn't appear anywhere on our system. More than that, the reservation number that is linked to this review is from Sept.15th,2023. I wonder , why the person that stayed here did not notify us that there was an issue with the room or with the other of our guests. Thank you.

Dear Miss Osborne,I am very sorry for the incident that occurred during your stay. I am , though, very surprised about your request. I was under the impression, that you understood that the leak was not the hotel fault, it was a guest whom left the water running and damaged the ceiling of your room. I am sorry that you are not happy about the compensation but I remember very well that you were happy when I upgraded your room reservation from a simple standard room to a DeLuxe room, for free. Giving these facts, I consider that is not the hotel fault for the issues, there forth I can not agree to a refund. Have a wonderful day.

Dear Tammi, thank you very much for your feedback but no matter how hard we tried, our system does not show that you stayed at our property on Oct. 21st, 2023. Your reservation was made on Oct. 16th, 2023 and Cancelled on Oct.17th,2023. We would like very much, to know, whixh room were you in. Thank you.

We thank you very much for your feedback. It means a lot to us, here at Red Roof Inn Westlake to know that our guests are having a good stay. Have a nice day!

Thank you for your feedback. Have a nice day!

We are sorry for the issues that you have encountered on your most recent stay. Unfortunately, the night in which you stayed with us we were sold out and were not able to change your room but would have done so gladly if one was available. For this reason, when you spoke with the Assistant GM you received compensation for one room.

Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CLEVELAND - WESTLAKE. It's good to hear that you found our hotel to be quiet and extremely convenient, your room to be comfortable, and other kind remarks highlighted resulting in a 5/5 score.Thank you again for your kind words. Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

Thank you very much for your feedback. We are happy that you had a good time at Red Roof Westlake. Have a nice day.

Dear Jailton,Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - WESTLAKE. I am sorry that your experience did not meet your expectations due to a foul odor on the mattress.Thank you again for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Thanks for the feedback!

Dear Mouj,I appreciate you sharing your feedback following your stay at the RED ROOF INN CLEVELAND - WESTLAKE. It's great to hear that you found our customer service to be good. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Sharma Red Roof Management RediResponse Specialist

Thanks for reviewing your stay. We had wished you would have brought these things to our attention while you were staying with us so we could correct the issue.