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Reviews of Comfort Inn Mayfield Heights Cleveland East

2.5 out of 5
Comfort Inn Mayfield Heights Cleveland East
1421 Golden Gate Blvd, Mayfield Heights, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 421 out of 1006 reviews" "
Rating 8 - Good. 352 out of 1006 reviews" "
Rating 6 - Okay. 123 out of 1006 reviews" "
Rating 4 - Poor. 59 out of 1006 reviews" "
Rating 2 - Terrible. 51 out of 1006 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Terry

Travelled with partner
The tv was crap!! Finally on our second night they swapped it out!!
Stayed 2 nights in May 2024
Response from Thank You on 20 May 2024
Thanks for choosing to stay with us your feedback about your stay is important to us.

4/10 Poor

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I still paid full price and I didn’t even stay there
Stayed 1 night in May 2024

10/10 Excellent

Jane, Cleveland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall decent
Stayed 1 night in May 2024
Response from Thanks on 13 May 2024
Thanks for choosing to stay with us

2/10 Terrible

James, Avon

Disliked: Cleanliness, staff & service, property conditions & facilities
DESK PERSON WAS BEING VERY VERY VERY MEAN TOWARDS US!
Stayed 1 night in May 2024
Response from Food for thought on 14 May 2024
Thanks for sharing your concerns about your phone conversation. Unfortunately, when you are a NO SHOW there is a one day charge.

6/10 Okay

Ashlynn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had to clean the headboard because there was a suggestive looking substance on the headboard, dirty windowsills, a screw on the floor, chipping plaster, damaged bathroom door. It’s not the best hotel I’ve stayed at for the money. 150 dollars for a night I expected better and cleaner. Disappointed.
Stayed 1 night in May 2024
Response from Thank You on 12 May 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

8/10 Good

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Thanks on 12 May 2024
Thanks for choosing to stay with us

8/10 Good

Joyce

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice and sufficient
Stayed 1 night in Apr 2024
Response from Thank You on 6 May 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

6/10 Okay

Anthony

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Small TV
Stayed 2 nights in Apr 2024
Response from Thank You on 5 May 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

10/10 Excellent

Shara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean and the staff was very nice!
Stayed 2 nights in Apr 2024
Response from Thanks on 1 May 2024
Thanks for choosing to stay with us your feedback about your stay is very important to us.

10/10 Excellent

Delon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean quiet
Stayed 2 nights in Mar 2024
Response from Thank You on 29 Apr 2024
Thanks for choosing to stay with us your feedback about your stay is important to us. Thanks again for your kind words

10/10 Excellent

Naila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was away from things but close enough to meet all your needs. Juan and Mariam were TO NOTCH. They made my stay memorable.
Stayed 2 nights in Apr 2024
Response from Thank You on 29 Apr 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treats you like family, go above & beyond, and they don't act fake.
Stayed 1 night in Apr 2024
Response from Thank You on 28 Apr 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

10/10 Excellent

Wesley, Providence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and super clean rooms.
Stayed 2 nights in Apr 2024
Response from Thanks on 28 Apr 2024
Thanks for choosing to stay with us your feedback is very important to us.

2/10 Terrible

Josilin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never Ever Again! Terrible! We stayed based off other reviews from people who also traveled out of state to the Cleveland clinic.We had 9 hour 3 flights to get here exhausted at check in and the next day 7 hours at the Cleveland Clinic ,We changed rooms 2x and the second room we realized bed was not changed. No house keeping offered sheets and only 2 pillow cases, and they never launder the mattress covers! Which are not waterproof! I had a cracked rib it was hard to even breathe. But they said they would change the unclean bed. Person showed up and said “sorry I don’t get paid to change the bed.” Housekeeping is gone. Locked out of room 2x had to get the cards rekeyed. No usb outlets in room. Had to walk to buy ports. Also bathtub had pubic hair and human hair and dirt. Had to clean with my Lysol wipes I brought with me. There was feces on the bathroom wall. Carpets are filthy. The smoking are is right in front of the doors so you’re walking through a cloud of smoke and then you smell like smoke. The room smelled like smoke. The manager apparently left early Wednesday (day we checked in was Thurs.) and would not be back until Monday. So know assistant Manager and no resolution. They charged me 2 x for my stay on 2 cards! When I pointed it out it was an argument and again no resolution! Never Again! Calling corporate! I expect a full refund! No one should have to deal with a terrible Hotel stay when traveling for Medical appointments from out of state! Terrible!
Stayed 2 nights in Apr 2024
Response from Apology on 27 Apr 2024
Sorry, for the inconvenience with your stay.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That staff treats you like family. They go abovve and beyond and they don't act fake.
Stayed 2 nights in Apr 2024
Response from Thanks on 27 Apr 2024
Thanks for your kind words we do appreciate you staying here with us. Thanks for your feedback it is very important to us.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good
Stayed 1 night in Apr 2024
Response from Thank You on 25 Apr 2024
Thanks for choosing to stay with us your feedback about your stay is important to us as well.

10/10 Excellent

Ande

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a last minute booking!
Stayed 1 night in Apr 2024
Response from Thank You on 24 Apr 2024
Thanks for choosing to stay with us

10/10 Excellent

Joan

Stayed 4 nights in Feb 2024
Response from Thank You on 24 Apr 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Clean. Large towels. Comfortable.
Stayed 1 night in Apr 2024
Response from Thanks on 21 Apr 2024
Thanks for your review your feedback is very important to us.

2/10 Terrible

Chris

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Morning staff in charge of breakfast was rude, exit door on our wing was broke, bed was dirty, crumbs were all over the carpet, I stayed here due proximity to the hospital to recover from surgery, that clearly was a mistake. Large gap under the room door allows you to hear everything as well as providing a nice light to annoy you at 3am. The only useful person was the guy who checked us in on Sunday evening. The beds are very low to the floor and are not comfortable.
Stayed 4 nights in Apr 2024
Response from Apologies on 19 Apr 2024
Thanks again for the opportunity for you to stay with us. I wish you would have disclosed this at check-in or checkout.

10/10 Excellent

LouAnn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was the best I’ve had at a hotel in a long time. It was really good
Stayed 2 nights in Apr 2024
Response from Thank You on 18 Apr 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

6/10 Okay

Lisa

Stayed 1 night in Apr 2024
Response from Thanks on 8 May 2024
Thanks for choosing to stay with us

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here to see the eclipse - staff friendly and responsive and hotel clean and convenient.
Stayed 2 nights in Apr 2024
Response from Thanks on 15 Apr 2024
Thanks for choosing to stay with us

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Staff & service, amenities
Wasnt even acknowledged when trying to check in.
Stayed 1 night in Apr 2024
Response from Apologies on 13 Apr 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

10/10 Excellent

Isabelle

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here the night before the eclipse and everything was exactly what we needed. The rooms were clean, staff were friendly and helpful, and everything went smoothly!
Stayed 1 night in Apr 2024
Response from Thank You on 9 Apr 2024
Thanks for choosing to stay with us your feedback about your stay is important to us. Thanks for choosing to stay with us during the Eclipse.

10/10 Excellent

Richard

Clean and friendly staff
Stayed 1 night in Apr 2024
Response from Thank You on 7 Apr 2024
Thanks for choosing to stay with us your feedback about your stay is important to us. We always strive to be the best Thanks for choosing us.

10/10 Excellent

Tracie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They serve breakfast. The staff is very friendly and accomodating. Very clean place. Close to shopping.food and activities.
Stayed 2 nights in Mar 2024
Response from Thank You on 4 Apr 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

6/10 Okay

kim

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thanks on 3 Apr 2024
Thanks for choosing to stay with us your feedback would have been nice so we could have had a learning experience from your feedback here at the Comfort Inn. We take provide in our customer satisfaction.

8/10 Good

Wendy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was fine.
Stayed 1 night in Mar 2024
Response from Thank You on 1 Apr 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a quick stay
Stayed 1 night in Mar 2024
Response from Thank You on 25 Mar 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

8/10 Good

Robert

Stayed 1 night in Mar 2024
Response from Thanks on 2 Apr 2024
Thanks for choosing to stay with us your feedback is very important to us.

6/10 Okay

Bonnie

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Thanks on 26 Feb 2024
Thanks for choosing to stay with us your feedback is very important to us.

6/10 Okay

Yung

Stayed 3 nights in Feb 2024
Response from Thanks on 20 Mar 2024
Thanks for choosing to stay with us. Your feedback is very important to us.

6/10 Okay

Ann

Business traveller
Its ok
Stayed 1 night in Feb 2024
Response from Thank You on 23 Feb 2024
Thanks for choosing to stay with us your feedback about your stay is important to us.

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff stthe desk go above and beyond. They are always so courteous. Jeff, Juan, and I forgot the name of the 3rd guy. Amazing manners. Emily
Stayed 2 nights in Feb 2024
Response from Thanks on 23 Feb 2024
Thanks for your awesome words about the staff. We do really appreciate you staying with us. Please visit us again.

6/10 Okay

Jamie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I bought a suite for the evening, the listing said the living area was separate from the sleeping area. Not exactly separate, but the other side of the room. Not what I planned for.
Stayed 1 night in Jan 2024
Response from Apology on 16 Feb 2024
Sorry, for the inconvenience but our property does not have one-bedroom suites. On our site it does states that we have suites available because we have larger room suites. Plus, we do advertise efficiency suites and they are not one-bedroom suites.

10/10 Excellent

Carmen

Stayed 2 nights in Feb 2024
Response from Thanks on 13 Feb 2024
Thanks for choosing to stay with us. We do have a lot of attractions in the area that you should visit next time.

10/10 Excellent

Cristian

Stayed 2 nights in Feb 2024
Response from Thanks You on 20 Mar 2024
Thanks for choosing to stay with us. Your feedback is very important to us.

8/10 Good

Kay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unhappy with rooms we received when we checked in. Original reservation was for (2) rooms, each with Queen bed. When we arrived we were given (2) handicapped rooms with Queen beds.
Stayed 1 night in Feb 2024
Response from Thanks on 8 Feb 2024
Thanks for choosing to stay with us. We only have 1 queen bed in handicap only. Sorry for the inconvenience.

8/10 Good

Donald

Liked: Cleanliness
Good, quiet stay
Stayed 3 nights in Dec 2023
Response from Thanks on 31 Jan 2024
Thanks for choosing to stay with us

10/10 Excellent

Lemuel

Stayed 1 night in Jan 2024
Response from Thanks on 20 Mar 2024
Thanks for choosing to stay with us. Your feedback is very important to us.

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thanks on 26 Jan 2024
Thanks for choosing to stay with us

10/10 Excellent

Shirlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thanks on 24 Jan 2024
Thanks for choosing to stay with us

10/10 Excellent

Bobby Bolden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thanks on 22 Jan 2024
Thanks for choosing to stay with us

8/10 Good

Michael

Stayed 1 night in Jan 2024
Response from Thanks on 22 Jan 2024
Thanks for choosing to stay with us

8/10 Good

Najla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Upon check-in the room we given the toilet had been used and wasn't flushed and wouldn't flush. I asked for another room and the tub was very slow to drain. No one likes to stand in stagnate water in the shower. It felt disgusting.
Stayed 1 night in Jan 2024
Response from Apologies on 16 Jan 2024
Thanks for choosing to stay with us your feedback about your stay is important to us

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from Thank You on 16 Jan 2024
Thanks for choosing to stay with us

10/10 Excellent

richard

Stayed 1 night in Jan 2024
Response from Thank You on 10 Jan 2024
Thanks for choosing to stay with us

8/10 Good

Devin

Travelled with group
Liked: Amenities, property conditions & facilities
Toilet wasn't clean when we checked in but a solid room size and amenities.
Stayed 2 nights in Jan 2024
Response from Thanks on 8 Jan 2024
Thanks for choosing to stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Thanks on 8 Jan 2024
Thanks for choosing to stay with us