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Rating 10 - Excellent. 1782 out of 2909 reviews" "
I definitely loved the location and hotel overall, but I absolutely hated my room. My view was essentially another giant wall. The toilet smelled like it doesn’t get cleaned with an actual cleaning agent. The room was advertised with a microwave, but didn’t have one. Lastly, a mini fridge isn’t a luxury for the price we paid, all rooms should have one.
I have been staying at this property every time I visit Chicago. I really like the location. The view from my room is gorgeous. The staff is nice, the parking that they offer is convenient. I just wish they had more rooms available with 2 queen size beds, so I don’t have to sleep on the couch every time.
Zlatka
Stayed 1 night in May 2024
8/10 Good
Anam
27 May 2024
Anam
Stayed 1 night in Apr 2024
6/10 Okay
Asaad, Dearborn Heights
Travelled with family
26 May 2024
Liked: Amenities
Very conveniently located. Walking distance from all the major attractions. Safe area. Front desk staff very friendly. However, housekeeping service was on demand basis. We requested housekeeping service around 9am as we were supposed to and left the room around that. After we returned to the around 6pm, rooms was still not cleaned. Were told that housekeeping missed us and they are gone for the day. Very unhappy about that as we had to request clean towels and sheets that night.
Pedro was so helpful from the point of arrival until check out! He was thorough in explaining any questions we had and they were very flexible with late check out as well. I will definitely return in the near future.
Excellent location. Rooms were a bit small and dated.
Min-Han
Stayed 1 night in May 2024
Response from CQ on 26 May 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your time with us. We take guest feedback seriously and use it as an opportunity to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.
The room was nothing like the picture, the window faced a wall.
The parking a paid for in expida wasn't included. I had to pay at the property. So expedia stole from me parking fee.
Thank you for your thoughtful review. We are glad to hear that you had a positive experience and appreciate your kind words. We hope to have the opportunity to serve you again in the future.
We value your feedback and are thrilled to hear that you had a great experience. Thank you for taking the time to leave a review. We hope to see you again soon!
Ronnie at check in was awesome!
Hotel very convenient to MANY things!
Colleen
Stayed 2 nights in May 2024
Response from CQ on 26 May 2024
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.
8/10 Good
Bindu
22 May 2024
Liked: Cleanliness, staff & service
Appreciated the easy of self serve check in and checkout. Did not have to stand in line.
Only complaint is that the wait time for elevators is too long. Number iof elevators do not support number of guests
Bindu
Stayed 3 nights in May 2024
Response from CQ on 24 May 2024
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again for your support!
6/10 Okay
chrissy
Travelled with partner
22 May 2024
Liked: Staff & service
Disliked: Amenities
Very confusing at arrival but staff was friendly and helpful. Room was clean but in poor condition (ripped couch, old mattress, tv kept glitching and turning off, water refill station was broken on our floor). After our room was cleaned I found my toothbrush on the floor in the shower. People next to us had a dog that barked and I was not aware this was a pet friendly hotel. Awesome Nespresso coffee in the room which was a huge plus.
chrissy
Stayed 4 nights in May 2024
Response from CQ on 24 May 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!
Absolutely loved our one night stay here! The building is beautiful, the room was so clean and modern, the view of the river was spectacular and the check in/out process was as easy and fast as can be! Super close to all restaurants, bars, and stores. Definitely will be staying here again!
Ileana
Stayed 1 night in May 2024
Response from CQ on 22 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
It was a very nice experience being that it was my first time there. People were friendly.
Melanie
Stayed 3 nights in May 2024
Response from CQ on 21 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Thank you for your thoughtful review. We are glad to hear that you had a positive experience and appreciate your kind words. We hope to have the opportunity to serve you again in the future.
Staff at the front desk are really helpful and friendly
Su
Stayed 2 nights in May 2024
Response from CQ on 19 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
8/10 Good
Rajan
Travelled with family, Travelled with family and small children, Travelled with group
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Hotel staff were so polite and helpful! Clean rooms
Lora
Stayed 3 nights in May 2024
Response from CQ on 19 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
so convenient for the walk in the Loop, and lucky to have a river view room.
Chuanjin
Stayed 4 nights in May 2024
Response from CQ on 21 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
4/10 Poor
Steve
Travelled with partner
18 May 2024
Disliked: Cleanliness, staff & service, amenities
This room is terrible. It's taken five hours for the temperature to drop four degrees. We are already out of towels and our request for more has already taken over an hour. The only good thing about this place is the view.
Steve
Stayed 1 night in May 2024
Response from CQ on 21 May 2024
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Located in great area. Quick walk to anywhere you want to go.
Daisy
Stayed 2 nights in May 2024
Response from CQ on 17 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
10/10 Excellent
Krishyl
15 May 2024
Liked: Cleanliness, staff & service, amenities
I enjoyed staying in this hotel. Very convenient and nearby to tourist attractions. The staff are very accommodating. I will definitely book this hotel if I’m in Chicago.
Krishyl
Stayed 2 nights in May 2024
Response from Nikalette on 16 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
We are disappointed to hear your recent stay less than perfect. Even though our hotel was not up to your standards, we hope you enjoyed your time in the city.
Great stay. Close to the river and parks. Public transportation very close. No need for a car.
Katherine
Stayed 3 nights in May 2024
Response from Nikalette on 12 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
4/10 Poor
Carlos Raul
Travelled with family
12 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location to stay. Toilet not flushing even after maintenance crew support. Coffee machine at floor 2 taste good unfortunately it came warm every single time. Parking is 3 blocks away but for us was OK, the only issue is that the staff on parking lot seemed not to know or where not trained about the hotel ticketing process. Staff at the hotel where very kind and able to support in English/spanish
Carlos Raul
Stayed 2 nights in May 2024
Response from CQ on 13 May 2024
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!
Thank you for your thoughtful review. We are glad to hear that you had a positive experience and appreciate your kind words. We hope to have the opportunity to serve you again in the future.
We enjoyed our stay, great area within walking distance of shopping, food and activities. The room was clean and comfortable (standard room). The facility offers valet parking for a fee. The staff was friendly. The only downside was the small shower. Overall, I would recommend this hotel as a budget friendly option to enjoy Chicago.
Nicole
Stayed 2 nights in May 2024
Response from cq on 11 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Very kind staff. Liz was very helpful and professional
Zackery
Stayed 3 nights in May 2024
Response from Nikalette on 10 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Great location walkable to the sights in Chicago. Hotel was clean and quiet. Room was not very big but adequate for one person.
Joan
Stayed 1 night in May 2024
Response from Nikalette on 10 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
8/10 Good
Melanie, edmonton
Travelled with partner
10 May 2024
Liked: Cleanliness, staff & service
The rooms are a bit dated, however, the hotel is in a great location.
Melanie
Stayed 4 nights in May 2024
Response from CQ on 10 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Great check-in process. Room was compact, but plenty big enough for one person. Great view of the river outside my room.
Adam
Stayed 1 night in May 2024
Response from CQ on 10 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
It's a nice hotel. Classic building so don't expect big rooms, and the elevator is over taxes so you might have to wait your turn. Still, location is excellent and staff are great. Good value that's for sure.
Adam
Stayed 3 nights in Apr 2024
Response from CQ on 10 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Was adequate for an 80 year old man for an overnight. The room was clean, as were the sheets. I'd stay there again. The one drawback was the hotel across the river with 5 large letters for all to see: TRUMP.
John
Stayed 1 night in May 2024
Response from CQ on 10 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
Very clean. Nice functional room. There was no luggage rack but a very easy to set up ironing board did the trick. I would definitely stay at this hotel again. The location is fabulous!
Therese
Stayed 1 night in May 2024
Response from CQ on 10 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!
It's an old hotel but the room is tidy and clean. The location is great.
Anqi
Stayed 1 night in May 2024
Response from CQ on 8 May 2024
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!