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Reviews of InterContinental Chicago Magnificent Mile, an IHG Hotel

4.5 out of 5
InterContinental Chicago Magnificent Mile, an IHG Hotel
505 N Michigan Ave, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1012 out of 1624 reviews" "
Rating 8 - Good. 305 out of 1624 reviews" "
Rating 6 - Okay. 163 out of 1624 reviews" "
Rating 4 - Poor. 74 out of 1624 reviews" "
Rating 2 - Terrible. 70 out of 1624 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Hilda

Travelled with family
Liked: Staff & service
It was ok
Stayed 2 nights in May 2024

10/10 Excellent

Ivan David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Andrew Burgerhoff on 29 May 2024
Ivan - thanks for rating your stay!

8/10 Good

Heather

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Andrew Burgerhoff on 29 May 2024
Heather - thank you for taking a moment to rate your stay we appreciate it!

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Andrew Burgerhoff on 29 May 2024
Selena - we appreciate the 5 Star rating!

10/10 Excellent

Anavai, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Andrew Burgerhoff on 29 May 2024
Thanks so much for rating your stay!

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, very clean and the staff was so nice
Stayed 3 nights in May 2024
Response from Eva Shen on 28 May 2024
Dear Ruben, Thank you so much for sharing the feedback!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

8/10 Good

Josh

Travelled with family
I didn’t like the $125 per night hold on my card. I ended using the hold for “incidentals” to eat at the hotel restaurant MJ’s steak house. Very disappointed in my $420 meal.
Stayed 3 nights in May 2024
Response from Eva Shen on 28 May 2024
Dear Josh, Thank you for staying with us and sharing your feedback.

6/10 Okay

Renata, Deerfield Beach

Travelled with partner
Liked: Property conditions & facilities
Hotel is in very good location, a little outdated and the breakfast is a big disappointment for a 5 star hotel. This was just as a Springhill hotel around I-95….
Stayed 3 nights in May 2024
Response from Eva Shen on 28 May 2024
Dear Renata, Thank you for staying with us and sharing your feedback. We are so sorry that the breakfast restaurant did not meet your expectation, we have shared it with the F&B department. Hope that you will give us one more opportunity to welcome you again in the future, we promise that we will not disappoint you.

6/10 Okay

PAULA, Milford

Travelled with family and small children
Liked: Cleanliness, staff & service
Property very beautiful, location good for walking and tourist attractions! Uber had issues picking up at the location but its ok. Rooms were nice very clean and big , only issue is you can hear all of the sirens all night. The pool was magnificent warm water very deep but amazing. Overall good experience
Stayed 2 nights in May 2024
Response from Eva Shen on 28 May 2024
Dear Paula, Thank you so much for sharing the feedback!. We are glad to know that your overall stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Ye

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Very good location
Stayed 2 nights in May 2024
Response from Eva Shen on 28 May 2024
Dear Ye, Thank you so much for sharing the feedback!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property great! I loved and enjoyed being able to shop and dine all within walking distance. Enjoyed the cleanliness of the hotel.
Stayed 2 nights in May 2024
Response from Eva Shen on 28 May 2024
Dear Marilyn, Thank you so much for sharing the feedback! We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Sang Soo, Columbia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent except parking cost.
Stayed 3 nights in May 2024
Response from Eva Shen on 27 May 2024
Dear Sang Soo, Thank you so much for sharing the feedback!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

KRISTI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, check was smooth and quick. The hotel is beautiful with classic original beauty as well updated rooms. Loved our stay here, super walkable with lots to do near by.
Stayed 2 nights in May 2024
Response from Eva Shen on 28 May 2024
Dear KRISTI, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

SAEED, Tampa

Stayed 2 nights in May 2024
Response from Eva Shen on 27 May 2024
Dear Saeed, Thank you for rating us! We're so glad to hear that you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location. Let us check in a little early. Starbucks in lobby.
Stayed 2 nights in May 2024
Response from Eva Shen on 27 May 2024
Dear Nicole, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Cullin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, top notch staff, historic building well maintained. Highly recommend.
Stayed 3 nights in Mar 2024
Response from Andrew Burgerhoff on 23 May 2024
Thank you for sharing your experience!

10/10 Excellent

Adam, Elmira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely recommend InterContinental Chicago for your stay. The rooms are clean, the staff is fantastic, the pool is great, and the location can't be beat!
Stayed 4 nights in May 2024
Response from Andrew Burgerhoff on 22 May 2024
Adam - we appreciate your very kind note and are delighted to know your time with us, was exceptional!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Andrew Burgerhoff on 22 May 2024
Thanks for rating your stay Susan!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Andrew Burgerhoff on 17 May 2024
John - thanks for rating your stay!

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were top notch and courteous
Stayed 1 night in May 2024
Response from Andrew Burgerhoff on 17 May 2024
William - we are delighted to know your stay was exceptional!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has become my go to place when I am in Chicago. The staff is so nice The new restaurant Casa chi was so good.
Stayed 2 nights in May 2024
Response from Andrew Burgerhoff on 14 May 2024
Sara - we are delighted to know our Hotel is your "home away from home", as well your experience at our new dining venue, Casa Chi, was excellent! Looking forward to welcoming you back in the future...

10/10 Excellent

Youngmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a family trip in Chicago
Stayed 2 nights in May 2024
Response from Eva Shen on 13 May 2024
Dear Youngmin, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Eva Shen on 13 May 2024
Dear Kenneth, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrew Burgerhoff on 10 May 2024
Julio - thanks for the exceptional rating!

10/10 Excellent

Leomia

Stayed 1 night in Apr 2024
Response from Andrew Burgerhoff on 10 May 2024
Leomia - we are delighted to know your stay was highly enjoyable!

6/10 Okay

Prentiss

Stayed 2 nights in May 2024
Response from Andrew Burgerhoff on 22 May 2024
Prentiss - we are sorry your stay was not perfect and would welcome the opportunity to discuss your experience further.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 3 nights in May 2024
Response from Andrew Burgerhoff on 10 May 2024
Larry - thanks so much for rating your stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Andrew Burgerhoff on 10 May 2024
Michael - thanks so much for the exceptional rating!

10/10 Excellent

Arthur, Santa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent housekeeping, good size room, wonderful gym and pool, good bar and restaurant)s (Michael Jordan. At great location on Michigan
Stayed 4 nights in May 2024
Response from Eva Shen on 8 May 2024
Dear Arthur, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Yun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel!
Stayed 1 night in May 2024
Response from Eva Shen on 8 May 2024
Dear Yun, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in May 2024
Response from Eva Shen on 8 May 2024
Dear Mohan, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Fulfilled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in May 2024
Response from Eva Shen on 8 May 2024
Dear Fulfilled, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Cesar, tegucigalpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel
Stayed 3 nights in May 2024
Response from Eva Shen on 5 May 2024
Dear Cesar, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Anastasia

Stayed 2 nights in Apr 2024
Response from Eva Shen on 27 May 2024
Dear Anastasia, Thank you for rating us! We're so glad to hear that you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Saruul

Stayed 3 nights in Apr 2024
Response from Eva Shen on 27 May 2024
Dear Saruul, Thank you for rating us! We're so glad to hear that you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is something out of a movie. The staff couldn't be more accommodating. Pricey, but you knew that already!
Stayed 2 nights in Jan 2024
Response from Eva Shen on 5 May 2024
Dear William, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Eli

Stayed 3 nights in Apr 2024
Response from Andrew Burgerhoff on 23 May 2024
Thanks for the exceptional rating!

10/10 Excellent

Adarryl

Stayed 1 night in Apr 2024
Response from Andrew Burgerhoff on 23 May 2024
Thanks for the exceptional rating!

10/10 Excellent

Adarryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience
Stayed 1 night in Apr 2024
Response from Eva Shen on 2 May 2024
Dear Adarryl, Thank you so much for sharing the feedback!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

8/10 Good

Demetri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I the shopping area and the staff was very helpful.
Stayed 1 night in Apr 2024
Response from Andrew Burgerhoff on 29 Apr 2024
Demetri - thank you for your very kind note regarding your experience with us we are glad to know your stay was enjoyable!

10/10 Excellent

Salwa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Eva Shen on 2 May 2024
Dear Salwa, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Amit, Gurnee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Well kept rooms
Stayed 2 nights in Apr 2024
Response from Eva Shen on 27 Apr 2024
Dear Amit, Thank you so much for sharing the feedback!. We are glad to know that your overall stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Surujdaye

Liked: Cleanliness, staff & service, property conditions & facilities
Love the ambiance
Stayed 2 nights in Apr 2024
Response from Andrew Burgerhoff on 29 Apr 2024
Surujdaye - thanks again for staying with us!

10/10 Excellent

chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful
Stayed 1 night in Apr 2024
Response from Eva Shen on 27 Apr 2024
Dear Chas, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Faysel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eva Shen on 27 Apr 2024
Dear Faysel, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, and outstanding pool.
Stayed 2 nights in Apr 2024
Response from Eva Shen on 27 Apr 2024
Dear Grace,Thank you so much for sharing the feedback!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent. Very helpful and courteous, took care of what few issues we had. The room service is a little expensive, $8 delivery fee. Limited coffee supplies in the room. Little wear&ear on the blinds. Otherwise everything was very nice.
Stayed 2 nights in Apr 2024
Response from Eva Shen on 27 Apr 2024
Dear Karen,Thank you so much for sharing the feedback!. We are glad to know that your overall stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

demechio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice,clean,and the staff was respectful
Stayed 2 nights in Apr 2024
Response from Eva Shen on 22 Apr 2024
Dear Demechio, Thank you so much for the nice feedback. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Cherisse, Des Plaines

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and location on Magnificent Mile- Michigan Ave.!
Stayed 2 nights in Apr 2024
Response from Eva Shen on 22 Apr 2024
Dear Cherisse, Thank you so much for the nice feedback. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

8/10 Good

CONDO

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
dining options
Stayed 4 nights in Apr 2024
Response from Eva Shen on 22 Apr 2024
Dear CONDO, Thank you so much for the feedback. We are glad to know that your overall stay was wonderful. Look forward to welcoming you again in the future.