Exterior

Reviews of Hilton Chicago/Northbrook

4 out of 5
Hilton Chicago/Northbrook
2855 N. Milwaukee Ave, Northbrook, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 552 out of 1002 reviews" "
Rating 8 - Good. 246 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nohoon

Travelled with group
Liked: Staff & service, property conditions & facilities
Clean and fast service
Stayed 1 night in May 2024
Response from Jesenia on 15 May 2024
Thank you for your review! We're happy to hear you had a great stay. We look forward to seeing you again!

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but for improvement they should have both elevators working during busy hours
Stayed 1 night in May 2024
Response from Jesenia on 13 May 2024
Thank you very much for taking a moment to leave us a review! We're happy to hear you enjoyed your stay with us. Apologies for the delay in elevator service as it if undergoing maintenance work. Thank you again and we look forward to seeing you again!

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Older but kept up. One of the elevators wasn’t working, but otherwise everything was great! We would come back.
Stayed 2 nights in May 2024
Response from Jesenia on 10 May 2024
Thank you for your review and feedback! We're happy you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very smooth process checking in and checking out and everything was clean and as expected.
Stayed 1 night in May 2024
Response from Jesenia on 3 May 2024
Hi John! Thank you so much for your feedback and review! It's great to know your stay met your expectations. We look forward to welcoming you back as a guest of the hotel!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jesenia on 1 May 2024
Thank you so much for your review! We greatly appreciate your 5/5. We look forward to welcoming you back to the hotel!

10/10 Excellent

SHANTEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jesenia on 30 Apr 2024
Thank you for taking a moment to leave us a great review! We look forward to welcoming you back to the hotel in a not-too-distant future!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for the price, decor is nice. Staff was very professional and helpful.
Stayed 1 night in Apr 2024
Response from Jesenia on 28 Apr 2024
Thank you for your review and kind feedback! Its great to know our hard work does not go unnoticed. We look forward to seeing you again!

10/10 Excellent

DrLachaka

Stayed 1 night in Apr 2024
Response from Jesenia on 29 Apr 2024
Thank you for taking a moment to leave us a review! We're happy to know you enjoyed your stay. We look forward to welcoming you back to the hotel as a valued guest!

8/10 Good

KWANG YOUNG, Palisades Park

Business traveller
Liked: Cleanliness, staff & service
The hotel has aged facilities, and the location of the hotel is inconvenient to use public transportation.
Stayed 1 night in Apr 2024
Response from Jesenia on 26 Apr 2024
Thank you for staying with us here at the Hilton Chicago/Northbrook. We understand how important it is to provide our guests with a reliable, friendly stay experience and we are truly sorry that we did not meet these expectations. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is tired, and needs a renovation. The rooms are dinged up, the facilities are not great (tiny shower and toilet in a separate room, could barely fit inside, and I'm a small man). The bed was o.k., but I expect a lot better from a Hilton hotel.
Stayed 4 nights in Apr 2024
Response from Jesenia on 26 Apr 2024
Thank you for staying with us here at the Hilton Chicago/Northbrook. We understand how important it is to provide our guests with a reliable, friendly stay experience and we are truly sorry that we did not meet these expectations. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Devyn, Mohnton

Stayed 1 night in Apr 2024
Response from Jesenia on 15 May 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again!

10/10 Excellent

Kexuan

Stayed 2 nights in Apr 2024
Response from Jesenia on 13 May 2024
Thank you very much for taking a moment to leave us a review! We're happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

young

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emma, the staff helped us to move to a great kingsize bed room in a remote corner after i complained the next room’s noises which was annexed to my originally assigned room.
Stayed 1 night in Apr 2024
Response from Hilton Northbrook. on 22 Apr 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it!

8/10 Good

Merim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the office I was visiting. The room was clean.
Stayed 1 night in Apr 2024
Response from Jesenia on 18 Apr 2024
Thank you much for taking a moment to share your experience and we're glad the hotel was conveniently close to the office you were visiting! We hope to welcome you back in a not-too-distant future!

8/10 Good

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities
It wad a good stay just the pool was closed during our stay and we are upset
Stayed 2 nights in Apr 2024
Response from Jesenia on 16 Apr 2024
Thank you for your review. We sincerely apologize for any disappointment regarding the pool closure due to maintenance. We hope to welcome you back to the hotel in efforts to honor you with the best possible experience.

10/10 Excellent

Ian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Northwood Hilton. The hotel was clean and very much to our liking. Staff were friendly and helpful. The pool was under repair due to a broken water pipe and subsequent flooding the week before we arrived.
Stayed 2 nights in Apr 2024
Response from Hilton Northbrook. on 15 Apr 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

8/10 Good

Carlos, Hialeah

Liked: Property conditions & facilities
This hotel is clean, convenient for the price and it’s located in a safe area.
Stayed 4 nights in Apr 2024
Response from Jesenia on 8 Apr 2024
Thank you for your feedback! We greatly appreciate your wonderful comments. We look forward to welcoming you back to the hotel!

10/10 Excellent

Andria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay and everything was clean. Only suggestion would be to wipe down rooms before your guests arrive or ever few days after cleaning the rooms so the dust won’t gather.
Stayed 2 nights in Apr 2024
Response from Jesenia on 8 Apr 2024
Thank you for taking a moment to leave us a review, and for the constructive feedback. We will look into the matter. We look forward to welcoming you back to the hotel!

10/10 Excellent

Adi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good staff
Stayed 1 night in Apr 2024
Response from Jesenia on 8 Apr 2024
Thank you for taking a moment to leave us a review, and for the wonderful staff feedback. We look forward to welcoming you back to the hotel!

10/10 Excellent

Jimmy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Jesenia on 7 Apr 2024
Thank you for taking a moment to leave us a great review! We look forward to welcoming you back to the hotel for any future travels!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jesenia on 1 Apr 2024
Thank you for taking a moment to leave us a review! We hope to welcome you back as a valued guest of the hotel.

10/10 Excellent

Muzaffer

Stayed 1 night in Mar 2024
Response from Jesenia B. on 31 Mar 2024
Thank you so much for allowing us to host you during your travels. We greatly appreciate your business and feedback!

4/10 Poor

Evelyn

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jessie on 31 Mar 2024
Thank you for taking a moment to leave us a review. We hope you allow is the opportunity to welcome you back to the hotel in efforts to provide you with the best possible experience.

6/10 Okay

Sahaj

Travelled with family
Liked: Staff & service
Easy access to various food & drink options in the vicinity. Hotel is a bit outdated, rooms could use an upgrade
Stayed 3 nights in Mar 2024
Response from Hilton Chicago/Northbrook on 27 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

10/10 Excellent

Tamer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hilton Quality. Elegance room and comfy bed and pillows.
Stayed 1 night in Mar 2024
Response from Jessie on 26 Mar 2024
Thank you so much for your review. We greatly appreciate your business and feedback regarding our guest room and amenities. We look forward to welcoming you back to the hotel!

10/10 Excellent

Jingyao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Chicago/Northbrook. on 27 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

6/10 Okay

Mariana

Travelled with family
Liked: Cleanliness, staff & service
Beds and pillows were VERY uncomfortable. But other than that it was clean the staff was nice and the pool was nice.
Stayed 1 night in Mar 2024
Response from Hilton Chicago/Northbrook. on 25 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

10/10 Excellent

Stavros

Stayed 1 night in Mar 2024
Response from Jesenia on 14 Apr 2024
Thank you for taking a moment to leave us a review! We look forward to seeing you again!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessie on 26 Mar 2024
Thank you so much for your review. We greatly appreciate your business and look forward to welcoming you back to the hotel!

2/10 Terrible

Nari, Oshkosh

Stayed 1 night in Mar 2024
Response from Jesenia on 14 Apr 2024
Thank you for taking a moment to leave us your feedback. We're sorry to hear we might have fallen short of expectations. We hope you allow us the opportunity to serve you in the future to provide the quality and services our guest expect and deserve.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jessie on 19 Mar 2024
Thank you for taking a moment to leave us great review. We look forward to welcoming you back to the hotel!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love coming here just for a little local getaway. It's my happy place.
Stayed 1 night in Mar 2024
Response from Jessie on 11 Mar 2024
Thank you for scoring us a 5 out of 5! In addition, for choosing us to be your local get away! We look forward to welcoming you back as a guest of the hotel!

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Jessie on 11 Mar 2024
Thank you for scoring us a 5 out of 5.It's great to know or efforts do not go unnoticed. We look forward to welcoming you back as a guest of the hotel!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Hilton Chicago/Northbrook. on 5 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.!

10/10 Excellent

Muzaffer

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hilton Chicago/Northbrook. on 5 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it!

10/10 Excellent

Jeri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!!!
Stayed 1 night in Feb 2024
Response from Jessie on 17 Feb 2024
Thank you so much for your feedback. It's great to know our efforts do not go unnoticed. We look forward to welcoming you back to the hotel in a not-too-distant future!

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hilton Chicago/Northbrook on 23 Feb 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it! I would like to know what happened during your stay so we can improve our services, could you please provide a some additional information?

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people make the stay
Stayed 2 nights in Feb 2024
Response from Jessie on 13 Feb 2024
Thank you so much for a great review! We look forward to welcoming you back as a valued guest of the hotel!

10/10 Excellent

Mel, Skokie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wasn’t modern was too outdated for me.
Stayed 1 night in Feb 2024
Response from Jessie on 13 Feb 2024
Thank you for your feedback. We hope you allow us the opportunity to welcome you back as a guest of the hotel!

10/10 Excellent

todd

Stayed 1 night in Feb 2024
Response from Jessie on 13 Feb 2024
Thank you so much for a great 10/10 review! We look forward to welcoming you back as a valued guest of the hotel!

8/10 Good

Alicia

Liked: Staff & service, property conditions & facilities
The room was great! Beds were somewhat comfortable not sure it was the sheets that weren’t helping. But overall we had a great experience at the Hilton! The outside building doesn’t have a sign, so when we pulled in we weren’t sure if we were at the the right place. Just a heads up, if you see a restaurant connected to a building with no name you are at the right place.
Stayed 1 night in Feb 2024
Response from Jessie on 11 Feb 2024
Thank you so much for taking a moment to leave us your feedback! We hope you allow us the opportunity to welcome you back to the hotel so we may provide you with the best experience!

8/10 Good

Byung Hwan

Stayed 1 night in Feb 2024
Response from Jessie on 11 Feb 2024
Thank you so much for allowing us to serve you. We look forward to welcoming you back to the hotel!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jessie on 5 Feb 2024
Thank you so much for taking the time to leave us a great review! It's great to know our efforts do not go unnoticed. We look forward to welcoming you back as a guest of the hotel!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Feb 2024
Response from Jessie on 5 Feb 2024
Thank you so much for taking the time to leave us a great review! It's great to know our efforts do not go unnoticed. We look forward to welcoming you back as a guest of the hotel!

2/10 Terrible

Jacqueline

Stayed 1 night in Feb 2024
Response from Jessie on 4 Feb 2024
Thank you for your feedback. We would like to know more on how your score could have been a 7 or more out of 10. We hope you allow us the opportunity to welcome you back as a guest of the hotel.

10/10 Excellent

Miguel

Stayed 1 night in Feb 2024
Response from Hilton Chicago/Northbrook on 20 Mar 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it!

6/10 Okay

Samuel

Business traveller
breakfast was very limited and almost non-existent
Stayed 1 night in Jan 2024
Response from Jessie on 27 Jan 2024
Thank you for taking a moment to leave us your comments. We will take them into consideration to best provide the service our guests expect and deserve. We hope you allow us the opportunity to welcome you back in the future.

10/10 Excellent

Matthew

Liked: Amenities
Amazing
Stayed 1 night in Jan 2024
Response from Jessie on 22 Jan 2024
Thank you so much for your great review! We look forward to welcoming you back to the hotel in a not-too-distant future!

6/10 Okay

Mahaveer py

Stayed 1 night in Jan 2024
Response from Jessie on 11 Feb 2024
Thank you so much for your feedback. We would love the opportunity to welcome you back as a guest of our hotel to ensure you a great stay!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Melina Castillo, Front Desk Assistant Manager on 22 Jan 2024
Mr. Peter Is always a pleasure to have you here! Thanks,Melina Castillo