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Reviews of Four Points by Sheraton Chicago O'Hare Airport

3 out of 5
Four Points by Sheraton Chicago O'Hare Airport
10249 Irving Park Road, Schiller Park, IL

Reviews

7.2

Good

Rating 10 - Excellent. 432 out of 1221 reviews" "
Rating 8 - Good. 272 out of 1221 reviews" "
Rating 6 - Okay. 197 out of 1221 reviews" "
Rating 4 - Poor. 161 out of 1221 reviews" "
Rating 2 - Terrible. 159 out of 1221 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Quick and easy check-in. Shuttle was very convenient.
Stayed 1 night in May 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. My keys worked perfectly. All appliances were in order. The restaurant attached to the hotel makes good food. My only complaint: no Refrigerator 😔
Stayed 1 night in May 2024

10/10 Excellent

Kathy, Fresno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

10/10 Excellent

Margaret, North Judson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great front desk staff
Stayed 1 night in May 2024

10/10 Excellent

cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with convenient no hassle shuttle
Stayed 1 night in May 2024

10/10 Excellent

Carson, Coldwater

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and shuttle service.
Stayed 1 night in May 2024
Response from Jenn on 18 May 2024
Thank you for your feedback!!

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival staff quick at getting us settled in with information on shuttle bus and Restraunt times. Only thing that could be fixed up would be the carpeting in the hallways. Thank you!
Stayed 1 night in May 2024
Response from Jenn on 18 May 2024
Thank you for your feedback. We hope to see you again!

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jenn on 18 May 2024
Thank you for your feedback. We hope to see you again.

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in May 2024
Response from jenn on 15 May 2024
Thank you for your feedback. We hope to see you again!

8/10 Good

Griselda

Liked: Cleanliness, staff & service
Food overpriced especially breakfast!! And small portions too. The server that was working in the morning in restaurant was kind of rude like bored or something. Also the restaurant only had 3 tables occupied and she took long to come to us n longer to come back with the food. 2 small orange juice $9!! Like really small!!
Response from jenn on 15 May 2024
We sincerely apologize for the inconvenience caused to you.

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Jenn on 16 May 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Ilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay good costumer service
Stayed 3 nights in May 2024
Response from jenn on 15 May 2024
Thank you for your feedback! We hope to see you again!

10/10 Excellent

Saiyed Tanveer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from jenn on 15 May 2024
Thank you for your feedback ! We hope to see you again soon !

4/10 Poor

Deepinder Singh

Business traveller, Travelled with group
Disliked: Amenities
Old property
Stayed 2 nights in May 2024
Response from jenn on 15 May 2024
We sincerely apologize for the inconvenience caused to you. We hope to see you again!

10/10 Excellent

Danyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from jenn on 15 May 2024
Thank you for the feedback! We hope to see you again!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly people at the service desk
Stayed 2 nights in Apr 2024
Response from jenn on 15 May 2024
Thank you for the positive feedback! We hope to see you again soon!

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are kind of small BUT the staff is wonderful and the view every morning is incredible. These positives make up for the smallish rooms. The front desk people are so friendly and went over the top to give good service. The experience was so good that I would definitely recommend this hotel to anyone going to Athens. Also the location was so convenient for walking around to all the historic areas.
Stayed 1 night in Apr 2024
Response from jenn on 15 May 2024
Thank you for the positive feedback! We hope to see you again soon!

8/10 Good

Natalee

Travelled with family
We stayed 3 nights and enjoyed our time there. The place was clean and the staff was helpful. The pool was nice at night, especially for our kids. They do charge for parking, so make sure you are aware of that. There is a restaurant in the hotel, which we didn’t care for. Getting around was fairly easy. The shuttle can take you to the airport where you can easily access the train. All in all, we had a good stay!
Stayed 3 nights in May 2024
Response from jenn on 8 May 2024
Thank you for your feedback. We hope to see you again.

8/10 Good

Donna

Business traveller
Liked: Staff & service
The restroom facilities for the conference rooms Eisenhower and the next one down were not easily accessible and were not the cleanest. There was a spot of blood in one stall that was there both days I was there.
Stayed 2 nights in May 2024
Response from jenn on 8 May 2024
We sincerely apologize for the inconvenience caused to you during your stay with us. We hope to see you again soon.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was comfortable and staff were super friendly and helpful.
Stayed 1 night in May 2024
Response from jenn on 8 May 2024
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I arrived at night and left early morning. I appreciated the shuttle convenience and regular runs but the evening shuttle I was on was less than good. It smelled of cigarettes, had no shock absorption on the pot holed roads and the engine light was on on the dashboard. I had concerns about a breakdown as did other passengers on the shuttle. The room was clean, pillows, sheets and covers were clean and the bathroom was spotless.
Stayed 1 night in Apr 2024
Response from Jenn on 8 May 2024
We sincerely apologize for the inconvenience caused to you during your stay.

6/10 Okay

Myra

Stayed 1 night in May 2024
Response from jenn on 8 May 2024
Thank you for your feedback. We hope to see you again.

6/10 Okay

Diana M

Liked: Staff & service
Disliked: Property conditions & facilities
Differed maintenance.
Stayed 1 night in Apr 2024
Response from jenn on 3 May 2024
Thank you for your feedback!

2/10 Terrible

Donald G

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disgusting!
Stayed 1 night in May 2024
Response from jenn on 2 May 2024
My sincere apologies for this inconvenience.

4/10 Poor

India

Travelled with partner
Disliked: Property conditions & facilities
The restaurant food was nasty. No seasoning. Outside was dirty. Price too high for low Quality Hotel.
Stayed 2 nights in Apr 2024
Response from jenn on 2 May 2024
We sincerely apologize for the inconvenience caused to you.

10/10 Excellent

Juan

Stayed 2 nights in Apr 2024

10/10 Excellent

Juliette

Stayed 4 nights in Apr 2024
Response from Jenn on 18 May 2024
Thank you for your feedback! We hope to see you again.

6/10 Okay

Semyon

Liked: Staff & service
Disliked: Property conditions & facilities
The Building is too old
Stayed 5 nights in Apr 2024
Response from jenn on 30 Apr 2024
Dear valued guest,We sincerely apologize for the inconvenience caused to you.

10/10 Excellent

Alexis

Stayed 1 night in Apr 2024
Response from Jenn on 18 May 2024
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Selina

Clean
Stayed 1 night in Apr 2024
Response from jenn on 30 Apr 2024
Thank you for your feedback!!

10/10 Excellent

Marco, Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle is really nice
Stayed 1 night in Mar 2024
Response from jenn on 30 Apr 2024
Dear valued guest,Thank you for your feedback. We hope to see you again.

10/10 Excellent

gregory, astoria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place. Will stay again
Stayed 3 nights in Apr 2024
Response from jenn on 30 Apr 2024
Dear valued guest,Thank you for your feedback. We hope to see you again.

8/10 Good

Jilal

Stayed 1 night in Apr 2024
Response from Jenn on 15 May 2024
Thank you for the positive feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from jenn on 30 Apr 2024
Dear valued customer,Thank you for your business. We hope to see you again soon.

10/10 Excellent

Bette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was above and beyond.
Stayed 1 night in Apr 2024
Response from jenn on 30 Apr 2024
Thank you for the feedback!!

10/10 Excellent

Manolito

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in Apr 2024
Response from jenn on 30 Apr 2024
Thank you for the feedback!

10/10 Excellent

gregory, astoria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place. I will return
Stayed 1 night in Apr 2024
Response from jenn on 30 Apr 2024
Thank you for the feedback. We hope to see you again!

10/10 Excellent

Shatavia

Stayed 1 night in Apr 2024
Response from jenn on 8 May 2024
Thank you for the feedback! We hope to see you again soon.

8/10 Good

Nilda Hernandez or Jesica

Travelled with family
Liked: Cleanliness
Rooms were clean. Big bed. Clean sheets snd towels. Sundries were great. Didn’t like that the elevators were small and took to long.
Stayed 1 night in Apr 2024
Response from jenn on 30 Apr 2024
Thank you for the feedback. We hope to see you again.

10/10 Excellent

Andrea

Liked: Amenities
Amber at the front desk was fast and courteous It’s gave me comfort to be welcomed after a long journey.
Stayed 1 night in Apr 2024
Response from jenn on 15 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Louis

Stayed 1 night in Apr 2024
Response from jenn on 15 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Amber

Liked: Amenities, property conditions & facilities
..
Stayed 1 night in Apr 2024
Response from jenn on 10 Apr 2024
Thank you for sharing your experience. We look forward to seeing you again. Four Points Sheraton Chicago

2/10 Terrible

Jesse

Stayed 1 night in Apr 2024
Response from jenn on 30 Apr 2024
Dear valued guest,We sincerely apologize for the inconvenience caused to you.

10/10 Excellent

Sammy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from jenn on 10 Apr 2024
Thank you for sharing your experience. We look forward to seeing you again. Four Points Sheraton Chicago

10/10 Excellent

Raquel

Everything
Stayed 1 night in Apr 2024
Response from jenn on 15 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

rajmond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close aeroport
Stayed 1 night in Apr 2024
Response from jenn on 10 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jennifer Ippolito Front Desk Manager

8/10 Good

Andrea

Stayed 1 night in Apr 2024
Response from jenn on 30 Apr 2024
Dear valued guest,Thank you for your feedback. We hope to see you again.

10/10 Excellent

Igor

Super quiet rooms, really clean! the best hotel I stayed in a long time!
Stayed 1 night in Apr 2024
Response from jenn on 10 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Jennifer Ippolito Front Desk Manager

10/10 Excellent

Jerome

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good close to airport
Stayed 1 night in Apr 2024
Response from jenn on 10 Apr 2024
Thank you for sharing your experience. We look forward to seeing you again. Four Points Sheraton Chicago