All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Been bringing the kids to this location for over a decade or so, now it’s the grandkids turn & we’re staying @ the same place because of distance to the park, food locations, safety, & cleanliness. Staff was great, breakfast could have been better for the weekend but other then that everything was great!!!
Harold
Stayed 1 night in May 2024
4/10 Poor
William
Travelled with partner
20 May 2024
Disliked: Property conditions & facilities
The place is a mess. Furniture in room should be replaced.
They are trying to up date not doing a good job. floors are bad. to food was terrible. Will not go back their again.
William
Stayed 4 nights in May 2024
Response from Country Inn and Suites on 23 May 2024
Thank You. After renovations, hope you give us a second chance.
Room was very dirty. Stains on sheets, dirty foot print on sheet, curtains satined black, water damage ceiling, carpet had sticky spots. Absolutely disgusting hotel. Not including people fighting in the parking lot and people yelling at me and my wife trying to fight us!
Zachary
Stayed 1 night in May 2024
Response from Country Inn and Suites on 23 May 2024
Thank You. After renovations, hope you give us a second chance.
The stay was very nice and comfortable. The beds were nice to sleep in. Would totally stay here again. The only reason why I didn’t give a five star is because the laundry room had only one washer and one dryer. And that room was not the cleanest. Other than that thanks for everything.
My family and I opted to stay here after an unexpected decision with another property. I stayed here before about 6/7 years ago it was fresh, nice and clean. This time it was okay. Better than the previous property for sure. The bed wasn’t really comfortable. The breakfast was ok. I would stay here again if I needed to.
Chivan
Stayed 2 nights in Mar 2024
Response from Country Inn and Suites on 19 Mar 2024
Many thanks. We are in process of renovating the property over next 12 months. Hope to see you back !
4/10 Poor
David, Homewood
Business traveller
15 Mar 2024
Disliked: Staff & service, amenities
I had requested wakeup calls on each morning and never received them.
The breakfast was generally missing a protein source each morning.
Was loud for the most part.
David
Stayed 2 nights in Mar 2024
Response from Country Inn and Suites on 19 Mar 2024
Apologies. We apologies for issue with wake-up calls. Hope you give us a second chance.
Response from Country Inn and Suites on 22 Feb 2024
Hi NancyWe apologize for your inconvenience. We are renovating the property over next 12 months. Hope you give us a change to serve you better in future. Thank you
breakfast was not good as well as the area was untidy
Indrani
Stayed 2 nights in Jan 2024
Response from Country Inn and Suites on 10 Jan 2024
Many thanks for your feedback. That help us to improve and make relevant changes. Thanks
6/10 Okay
Franklin S Davis, Sumter
Travelled with family
8 Jan 2024
Liked: Cleanliness
Place was really clean, but dated. Had to keep getting key card redone. My rooms wasn’t as requested….
Franklin S Davis
Stayed 4 nights in Jan 2024
Response from Country Inn and Suites on 8 Jan 2024
Many thanks for your feedback. We are in process of completing full renovation over next 12 months that includes new room locks, carpets and furniture. We hope to see you back. Thanks
Remodeled, decent. But there are some oversights. Common public area trash cans weren’t emptied at all during my stay. They were overflowing and only got worse while I was there. Door didn’t latch/lock properly on its own without help, so came back to door accidentally left unsecured by housekeeping. Biggest concern were some safety issues that stood out right away. Smoke detector had been disconnected and removed from room. Exit signs were improperly replaced during remodel and not visible. Multiple doors to stairwells wedged in open position. Fire extinguishers missing. It’s all fun and games and “come on, it’s not that big a deal!” until there’s a fire, and then it is a big deal. Issues reported to Gurnee FD Fire Marshall’s office. Won’t be staying here again.
Verified traveller
Stayed 3 nights in Jan 2024
Response from Country Inn and Suites on 8 Jan 2024
Appreciate your feedback. We regret that stay did not meet your expectations. We have taken appropriate action on our end. Thanks
Response from Country Inn and Suites on 22 Feb 2024
Hi SarahWe apologize for your inconvenience. We are renovating the property over next 12 months. Hope you give us a change to serve you better in future. Thank you
10/10 Excellent
Marissa
Travelled with family, Travelled with family and small children
Very friendly staff and clean rooms. The hotel was close to everything and overall in a great location. Would definitely stay here again next time I’m in Gurnee
Stay was ok but we will try somewhere else next time. We didn’t sleep good on the beds, the clock was never changed to day light savings and the phone started ringing at 2am with a pre-recorded message.
Sarah
Stayed 1 night in Nov 2023
Response from Country Inn and Suites on 1 Dec 2023
Hi Sara. Many thanks for feedback. Apologies for inconvenience. Staff will take action on the items and resolve. Thank you
10/10 Excellent
Raymond
12 Nov 2023
Raymond
Stayed 1 night in Nov 2023
6/10 Okay
Allen
30 Oct 2023
Allen
Stayed 1 night in Oct 2023
Response from Country Inn and Suites on 29 Nov 2023
This hotel is a great place to stay while visiting Great America. It is very clean, has a good breakfast and is close to the park. However during this stay we were approached by another guest, who said he was lonely and offered us beer. He seemed nice enough just a little strange.