Located in Chester, The Queen at Chester Hotel, BW Premier Collection is in the city center and near a train station. Caldy Valley Nature Park and Stanney Woods reflect the area's natural beauty and area attractions include Chester Zoo and Chester Roman Gardens. Looking to enjoy an event or a game? See what's going on at Chester Racecourse or Oulton Park Circuit. Guests love the hotel's central location.
Chester City Walls and Chester Racecourse are located near The Queen at Chester Hotel, BW Premier Collection, which provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, Kings Quarters, offers breakfast and dinner. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
Breakfast (surcharge), free train station pick-up and self-parking (surcharge)
Express check-out, tour/ticket information and a lift
Concierge services, wedding services and 1 meeting room
Guest reviews say great things about the central location and helpful staff
Room features
All 128 rooms have comforts such as 24-hour room service, in addition to amenities like free WiFi. Guest reviews highly rate the comfortable rooms at the property.
Extra conveniences in all rooms include:
Bathrooms with showers and shower/bath combinations
Available in some public areas: Free WiFi and wired internet
Parking and transport
Free train station pick-up shuttle
Uncovered parking on site (GBP 15 per night)
Food and drink
Daily breakfast to-go available for a fee: GBP 15 per person
A bar/lounge
A restaurant
Coffee and tea in common areas
Restaurants on site
Cocktail Bar
Kings Quarters
Things to do
Gym
Family friendly
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Tour and ticket assistance
Wedding services
Business services
Business centre
Meeting room
Outdoors
Barbecue grill
Garden
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
More
4 floors
Fireplace in lobby
Smoke-free property
Victorian architecture
Room amenities
Bedroom
Bedsheets provided
Bathroom
Hair dryer
Private bathroom
Shower/bathtub combination
Towels
Entertainment
TV with digital channels
Food and drink
24-hour room service
Coffee/tea maker
More
Connecting rooms available
Desk
Free local calls
Heating
Iron/ironing board
Policies
Check-in
Contactless check-in and check-out are available
Check-out
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
The following facilities or services will be unavailable from February 19 2024 to April 30 2024 (dates subject to change):
Bar/Lounge(s)
The property will be renovating from February 19 2024 to April 30 2024 (completion date subject to change). The following areas are affected:
Bar/lounge
Front desk
Lobby
Alternate facilities will be available offsite during the renovation.
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Access methods
Staffed front desk
Pets
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Payment types at the property
Important information
Optional extras
Fee for to-go breakfast: approximately GBP 15.00 per person
Uncovered self parking fee: GBP 15 per night
Pet fee: GBP 50.00 per pet, per day
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester
The Queen at Chester Hotel, BW Premier Collection Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Undergoing renovations but service was good and room was modern and clean. Right next to the train station and within walking distance of many pubs and restaurants. Great price probably because of the renovations. God choice for us!
This place was amazing. The bedroom was of such high quality and the whole hotel is covered in fantastic artefacts. The room had many facilities and the bathroom was stunning. It’s right next to the train station, only downside is you do have to pay £12 a day for parking.
As always, the staff, in all areas of the hotel, were very welcoming, friendly and helpful.
The food, in both the restaurant and the bar, was prepared to a high standard. There was a wide menu available.
The room was clean and well looked after.
Sue
Stayed 3 nights in Apr 2024
6/10 Okay
Lisa
Travelled with family
10 Apr 2024
Disliked: Staff & service
Room was not cleaned and checked every day. We had no water for two days and complained at the front desk it was. At twelve midnight a knock on the door with a bottle water. That is bad house keeping . The phone to reception was never answered. The staff did not know what their duties were and obviously had not been trained properly. Very disappointed with the standard of the staff
The Property is undergoing major renovations currently and it feels like the rest of the hotel is very tired and that everyone has kind of given up at the moment. The staff were very friendly and doing their best in difficult circumstances. One of the lifts broke when were there, the restaurant looked very depressing and the room hadn't been cleaned properly.