Exterior
Check availability

Reviews of The Mill Hotel & Spa

3 out of 5
The Mill Hotel & Spa
Milton Street, Chester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 860 out of 1572 reviews" "
Rating 8 - Good. 496 out of 1572 reviews" "
Rating 6 - Okay. 156 out of 1572 reviews" "
Rating 4 - Poor. 41 out of 1572 reviews" "
Rating 2 - Terrible. 19 out of 1572 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

COLIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a business room, did not have a USB connection. Note on bathroom wall stated use shower mat but was not one in room, when i asked at reception they stated you have to ask for one. Toilet paper so thin very cheap.
Stayed 3 nights in May 2024

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our 4 nights at Mill Spa. The location was brilliant for walking into Chester centre. The rooms were adequate albeit cosy. Everything we needed with plenty of tea, coffee and biscuits. The breakfast was more than adequate and the dining room pleasant. The bar area, spa, swimming and gym facilities were excellent. Staff were friendly and helpful. Car park was a bit cosy and often full. We also found the area around the hotel difficult to navigate to start with. After a day or two we had it down pat. Would definitely stay here again. A great stay and very central for touring.
Stayed 4 nights in Apr 2024

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa facilities were good - nice pool and massage centre. Staff were very friendly and efficient. Good location of hotel - easy walking distance to the City centre. Very enjoyable stay
Stayed 1 night in May 2024
Response from Caroline on 8 May 2024
Dear Gordon, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in a perfect location by the canal, so quiet but close to the town. Very clean and comfortable throughout.
Stayed 1 night in May 2024
Response from Caroline on 8 May 2024
Dear Gordon, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Mary, Green Bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The location was excellent and the spa was a bonus! The staff was the best; so helpful and courteous! We would definitely return!
Stayed 3 nights in May 2024
Response from Caroline on 8 May 2024
Dear Gordon, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Anupama

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception staff and v convenient location. Good parking and large room. Breakfast was delicious and restaurant service was efficient and polite
Stayed 1 night in Apr 2024
Response from Jane on 1 May 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa.We are pleased to read that you enjoyed your stay, and do hope that we can welcome you again at a future date.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jane on 2 May 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Maldwyn

Liked: Property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Jane on 1 May 2024
Dear Maldwyn, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

june

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
lovely and clean hotel staff friendly, spa was great lady cleaning changing area was chatty and friendly, only - is the light out side the room is so bright at night and shown though under the door at night i like a dark room to sleep apart from that room was nice and clean.
Stayed 3 nights in Apr 2024
Response from Jane on 1 May 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa.We are pleased to read that you enjoyed your stay with us, and do hope to welcome you again at a future date.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city centre. Unfortunate that we had noisy neighbours, not much the hotel could have done about that. Staff very helpful, breakfast ok as far as buffet breakfasts go.
Stayed 2 nights in Apr 2024
Response from Jane on 1 May 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a good city hotel, not plush. The spa is excellent but the bar is too much a sports bar with no comfortable seating.
Stayed 3 nights in Apr 2024
Response from Jane on 1 May 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

6/10 Okay

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bed not comfortable - hard. Steak meal so tough as to be inedible - would have complained but too tired. Staff unfailingly polite and helpful. Barge trip has since been recommended to us which we would like to go on but would probably not stay at the hotel again.
Stayed 1 night in Apr 2024
Response from Jane on 1 May 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa.We are pleased to read that you enjoyed your stay with us, and do hope to welcome you again at a future date.Thank you for your comment regarding your meal. We are sorry to read that you didn't mention your disappointment to our restaurant team during the evening. They would have been able to resolve the situation on the evening.

10/10 Excellent

Susan

Staff very helpful
Stayed 2 nights in Apr 2024
Response from Jane on 1 May 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa.We are pleased to read that you enjoyed your stay, and do hope that we can welcome you again at a future date.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Jane on 24 Apr 2024
Dear Terence, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with friendly staff
Stayed 4 nights in Apr 2024
Response from Caroline on 23 Apr 2024
Dear Daryl, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Terence

Travelled with partner
Easy check in and parking. Very convenient for walking to the city centre.
Stayed 1 night in Apr 2024
Response from Caroline on 19 Apr 2024
Dear Geoffrey, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great gym and pool facilities
Stayed 1 night in Apr 2024
Response from Caroline on 19 Apr 2024
Dear Geoffrey, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Lynsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay in this hotel. A great price, breakfast included was lovely. Staff were all very welcoming and friendly. All areas are very clean. We loved the pool for early morning swim. Definitely recommend. Thank you for a great stay. 4 adults in our party.
Stayed 2 nights in Apr 2024
Response from Jane on 17 Apr 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
It was good nice and closes to the city wall
Stayed 1 night in Apr 2024
Response from Jane on 17 Apr 2024
Dear Simon, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d thoroughly recommend the hotel, it is situated close to the city centre and the train station. Friendly staff, good size rooms, comfortable and convenient for a visit to Chester.
Stayed 2 nights in Apr 2024
Response from Jane on 17 Apr 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jane on 17 Apr 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

Mick

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent we had the breakfast, service was very good the lady on reception was very knowledgeable and very helpful friendly, the hotel seemed a little tired and requires a refurb as did the room we stayed in but overall would recommend had a fab time
Stayed 2 nights in Apr 2024
Response from Jane on 13 Apr 2024
Thank you for taking time to review your recent stay. We are grateful that you have drawn our attention to both the positives and negatives of your stay at the MILL. It is absolutely vital for us to understand where we can improve, and I will pass details of your experience on to our relevant teams.I wish to apologise for any aspect of your stay that fell short of your expectations and was not up to our usual high standards.Kind Regards,Mill,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay our room was nice and the breakfast was very good. We would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Jane on 8 Apr 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jane on 8 Apr 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have a swim & sauna at the end of the day…breakfast was a bit disappointing. Reception staff were great
Stayed 2 nights in Mar 2024
Response from Jane on 8 Apr 2024
Dear Lisa, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

Trina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly, helpful staff. Nice pool and spa. Noise from the road a nuisance and too hot to have the window closed overnight. Prefer to make my own toast, but not a big deal really
Stayed 1 night in Mar 2024
Response from Jane on 4 Apr 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

Stèlla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have left 5 stars,but the extractor fan in bathroom was continuously on. Did go to reception but nobody came to fix it. Other than that we had a fantastic time and would definitely return,as long as that fan was fixed
Stayed 3 nights in Mar 2024
Response from Jane on 4 Apr 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from Jane on 24 Apr 2024
Dear Terence, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jane on 29 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel.We are pleased to read that you enjoyed your stay, and do hope that we can welcome you again at a future date.

6/10 Okay

Anita

Travelled with group
Liked: Cleanliness, staff & service
Room size was good, however far too dark with limited lighting. Bathroom would benefit from hooks or rails, as no where to hang towels. Also a magnifying mirror/shaving mirror would be helpful. Pillow qyality very poor, but bed comfortable.
Stayed 2 nights in Mar 2024
Response from Jane on 29 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel.We are pleased to read that you enjoyed your stay, and do hope that we can welcome you again at a future date.Thank you for your comment regarding the room. We will ensure our management and housekeeping teams are advised, and address accordingly.

8/10 Good

Jackie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good ate in restaurant first night but it was same menu the next night so ate somewhere else. The older guy in restaurant for breakfast was rude and did not put our order through for extra coffees. Breakfast basic. It could have had a coffee machine where you could get different coffees like in other hotels.
Stayed 2 nights in Mar 2024
Response from Jane on 25 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Thank you for your comment regarding the breakfast and breakfast service. We will ensure your comments are forwarded on to our management team.

8/10 Good

Alan

Stayed 1 night in Mar 2024
Response from Jane on 13 Apr 2024
Thank you for taking time to review your recent stay. We are grateful that you have drawn our attention to both the positives and negatives of your stay at the MILL. It is absolutely vital for us to understand where we can improve, and I will pass details of your experience on to our relevant teams.I wish to apologise for any aspect of your stay that fell short of your expectations and was not up to our usual high standards.Kind Regards,Mill,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was on the canal which was nice. And a short walk to city centre. 1 night stay so was lovely
Stayed 1 night in Mar 2024
Response from Jane on 21 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendy staff clean and convinient location
Stayed 1 night in Mar 2024
Response from Jane on 21 Mar 2024
Dear Joanne, Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful enjoyed our stay
Stayed 3 nights in Mar 2024
Response from Jane on 11 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant!!! Nothing was too much, helpful, polite and professional. Everyone, including the cleaning stay said good morning. The spa was lovely.
Stayed 4 nights in Mar 2024
Response from Jane on 11 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal hotel all round great value and friendly staff
Stayed 1 night in Mar 2024
Response from Jane on 11 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Fiona

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A very pleasant location wonderful staff
Stayed 1 night in Mar 2024
Response from Jane on 11 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 1 night in Mar 2024
Response from Jane on 11 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, lovely staff, great location and facilities. Will definitely be back
Stayed 2 nights in Mar 2024
Response from Jane on 5 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

Eric

Stayed 2 nights in Feb 2024
Response from Jane on 25 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.

6/10 Okay

Pauline

Travelled with partner
Liked: Cleanliness, amenities
The room we were allocated was extremely noisy. Right next to a busy road. We coukd have thrown a stone out of the window and hit a car, it was so close. Plus the kitchen staff congregate outside underneath outside of the window. I understand that the hotel is in a city centre but warn your guests about the noise and the windows should definitely be triple glazed which it wasn't. The bathroom was very dated. The staff were nice and the breakfast was great though.
Stayed 1 night in Mar 2024
Response from Jane on 5 Mar 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa.We are pleased to read that you enjoyed your stay and do hope to welcome you again at a future date.Thank you for your comments regarding the location of your room. We are sorry to read that you were not aware of the Hotels location. Being a city centre Hotel, a certain level of road noise is to be expected.Kind regards

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We booked a Business Double room, and it was quite small, with dated furnishings. The bathroom was very cold with a small bath and no towel rail. The bedroom was clean, and the bed was comfortable. The car park was full when we arrived, but a space became available later. The location was a short walk from the city centre. Not picturesque but adequate. Breakfast was a fairly basic buffet, with a few options. I felt it was overpriced for the quality of room, but maybe that's what to expect in Chester.
Response from Jane on 25 Feb 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted by a lovely receptionist who was very helpful with us parking up etc. The business rooms were clean and comfortable but could do with a little update. We used the pool and sauna which was a huge plus for this hotel. The bar area was lovely and relaxing. The only downfall was that the restaurents had stopped serving meals and it was only 8 o Clock, so we had to go out into town to eat. But overall our stay was fabulous and definitely would return.
Stayed 1 night in Feb 2024
Response from Jane on 25 Feb 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jane on 18 Feb 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa.We are pleased to read that you enjoyed your stay, and do hope to welcome you again at a future date.

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Jane on 17 Feb 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

10/10 Excellent

Gary

Stayed 1 night in Feb 2024
Response from Jane on 17 Feb 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

Paula

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Jane on 17 Feb 2024
Thank you for taking the time to review your recent visit to The Mill Hotel & Spa. We are pleased to read that you enjoyed your stay at The Mill and do hope that we can welcome you again at a future date.Kind Regards, Mill,

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Three night Break
We chose the hotel as it is close to family that we were visiting. We have stayed in the hotel a couple of times previously (pre covid) I was disappointed to find the room we had been allocated whilst clean had not been freshened up since our last visit. The furnishings were old and quite tatty. The bed sank in the middle and was quite uncomfortable. It was however quiet, the TV worked as did the kettle and the tea/coffee & biscuits were replenished regularly. I found it frustrating that there were no bedside lights and you either had to have the lights on or off. The breakfast staff were lovely but I was sorry that they had to serve the most dreadful coffee I have tasted. I think it had been brewing since Christmas! The breakfast was however plentiful and you certainly did not need to walk away hungry. The restaurant is so beautifully appointed I just feel that it really needs some investment.
Stayed 3 nights in Feb 2024
Response from Jane on 17 Feb 2024
Thank you for taking time to review your recent stay. We are grateful that you have drawn our attention to both the positives and negatives of your stay at the MILL. It is absolutely vital for us to understand where we can improve, and I will pass details of your experience on to our relevant teams.I wish to apologise for any aspect of your stay that fell short of your expectations and was not up to our usual high standards.Kind Regards,Mill,