Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property convenient to the airport and that you had a positive experience with our shuttle service. We apologize that the location did not meet your expectations in terms of aesthetics.Regarding your concerns about the room, we are glad to hear that you found it nice. However, we are deeply sorry to hear about the issue you experienced with roaches. Please be assured that we are taking immediate steps to address this matter to ensure a comfortable stay for all our guests.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,

Thank you for your kind words! We are delighted to hear that you found our staff friendly and helpful and that you enjoyed our shuttle service to the airport. We strive to provide exceptional service, and we hope to welcome you back soon!

Thank you for your feedback! We're glad to hear that you found our location convenient to the airport and that you were pleased with the cleanliness of your room. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.We hope to welcome you back soon!Best regards,

Thank you so much for your wonderful review! We're delighted to hear that you had a pleasant stay at the Quality Inn and Suites Airport. It's great to know that our staff provided you with excellent service and that you found your room clean and comfortable.We look forward to welcoming you back on your next visit to Charlotte!Best regards,

We are thrilled to hear that you found the bed very comfy. Providing our guests with a comfortable and relaxing stay is one of our top priorities. We hope to welcome you back for another pleasant experience in the future.

Thank you for your kind review! We're delighted to hear that you found our hotel to be a great value and that you enjoyed our complimentary breakfast and airport shuttle service.We appreciate your feedback and look forward to welcoming you back on your next visit!Best regards,

Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive to maintain, and we are truly sorry for the discomfort you encountered.We understand how important a clean and comfortable room is for a pleasant stay, and it's clear we fell short in your case. Your comments have been shared with our housekeeping team to ensure such oversights do not happen in the future.We appreciate your flexibility and understanding, and we regret that this experience has led you to consider other options for your next trip. If you would be willing to give us another chance, we would love the opportunity to provide you with the quality stay you deserve. Please feel free to reach out to us directly. If you have any further concerns or if there's anything we can do to make things right,.Thank you once again for your feedback.Best regards,

Thank you for your feedback! We're glad to hear that your stay was okay and that you found it easy to get downtown. We apologize if the breakfast options and gym facilities did not fully meet your expectations. We appreciate your input and will use it to improve our services. We hope to have the opportunity to welcome you back for an even better experience in the future.

Thank you for your feedback regarding your recent stay. We appreciate your comments about our property and understand your concerns.We are continually working to improve our hotel, and your feedback helps us identify areas where we can make enhancements. Please know that we have noted your comments about the need for updating and refreshing the property, as well as the size of the TVs.We hope you will consider staying with us again in the future so we can provide you with an improved experience.Best regards,

Thank you for sharing your feedback with us. We're pleased to hear that you found the beds comfortable and clean and that the air conditioning worked well during your stay.We apologize for the issue with the cleanliness of the floors in your room. Please know that we take cleanliness very seriously, and we will address this with our housekeeping team to ensure that such oversights are not repeated.Regarding your concerns about the surrounding area, we take the safety and security of our guests very seriously. We will review our security measures to ensure that all guests feel safe during their stay.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Thank you for your review! We're glad to hear that you found our location convenient to the airport. We strive to provide a convenient and comfortable stay for all our guests.We hope to welcome you back on your next visit!

Thank you for your feedback regarding our shuttle service. We apologize if you experienced any inconvenience or delays during your stay.Your comments are valuable to us as we continuously strive to improve our services. If there are any specific details or suggestions you have regarding the shuttle service, please feel free to share them with us.We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future.Best regards,

Thank you for your positive feedback! We're delighted to hear that you found our hotel conveniently located near the Charlotte, NC, airport. Our team takes great pride in providing excellent service, and we're pleased to hear that our shuttle driver made a positive impression. We hope to welcome you back for another great stay in the future!

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We have taken note of your concerns and will address them with the relevant teams to ensure that such issues are rectified.We regret to hear about the unclear directions to your room and the unpleasant odor in the room. Please rest assured that we will investigate these matters thoroughly and take the necessary steps to prevent their reoccurrence. Your comfort and satisfaction are of the utmost importance to us, and we will strive to improve in these areas.We are pleased to hear that your airport pickup went very well. We appreciate your positive feedback in this regard.Once again, we apologize for the shortcomings you experienced and hope to have the opportunity to welcome you back for an improved experience.

I'm really sorry to hear about your experience. It's definitely not the kind of impression we want our guests to have. I completely understand your concerns about the photos not matching reality. Regarding the issue with roaches, I want to assure you that those are not home roaches. Our hotel is surrounded by trees, so sometimes woodroaches can sneak into the rooms. However, we are taking measures to address this issue effectively. As for the refund, we will coordinate with Expedia to ensure that the process is smooth and that you receive the refund as soon as possible. If there's anything else I can do to make this right, please don't hesitate to let me know. Your comfort and satisfaction are our top priorities.

We appreciate your feedback and are glad to hear that you found the cleanliness of the room to be satisfactory. We apologize for the inconvenience you experienced with the refrigerator, toilet, and sink. Rest assured that we will look into these issues to ensure they are promptly addressed for future guests. Additionally, we regret any inconvenience that the parking lot and nearby construction caused. We strive to provide a comfortable and peaceful environment for all our guests and will take measures to minimize such disturbances in the future. Thank you for bringing these matters to our attention, as it helps us improve the quality of our services.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.

Thank you for your kind words! We appreciate your feedback and are thrilled to hear that you found our service to be very nice. Your satisfaction is our priority, and we hope to continue providing you with excellent service in the future. If you have any further comments or suggestions, please feel free to share them with us.

We are delighted to hear that you found our establishment to be a very welcoming and pleasant place with friendly staff. Your positive feedback is greatly appreciated, and we look forward to continuing to provide you with exceptional service. Thank you for taking the time to share your experience!

It's concerning to hear about your experience with the condition of the bed frame and the perceived safety of the area. Your feedback is valuable in helping us address these issues and ensure a better stay for all our guests. We apologize for any inconvenience this may have caused and will be taking immediate steps to rectify these concerns. Thank you for bringing this to our attention.

Thank you for your feedback! We're glad to hear that you found our property clean and our staff nice. We appreciate your input regarding the updates, and we'll certainly take that into consideration. We hope to have the opportunity to welcome you back in the future.

We appreciate your feedback.We are thrilled to hear that you found the convenience of the area to be to your liking. Thank you for taking the time to share your experience with us. We look forward to welcoming you back in the future.

I'm sorry to hear about your experience. We take feedback seriously and apologize for any inconvenience you may have encountered. After calling the exterminator, no bed bugs were found in the room. We strive to provide a clean and comfortable environment for our guests and will address the concerns you've raised. Thank you for bringing this to our attention.

We appreciate your feedback on your recent stay with us. Your comments regarding the proximity to the airport are duly noted. We apologise for the inconvenience that your room's cleanliness issues caused you. Rest assured, we have addressed this with our housekeeping team to ensure such lapses are not repeated in the future.Regarding the TV screen size, we understand your concern and will take it into consideration for future improvements. Additionally, we would like to inform you that the TV guide is available online when you log in to our internet service.We strive to provide a comfortable and enjoyable experience for all our guests, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.

We're sorry to hear about your experience. Ensuring exceptional service is our top priority, and we're committed to addressing any concerns you may have. Please reach out to us directly so we can better understand your specific situation and work towards a resolution. Your feedback is valuable to us, and we appreciate the opportunity to improve.