Lunch and dinner served, American cuisine
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Reviews of Unique Suites Hotel

2.5 out of 5
Unique Suites Hotel
920 W Lincoln Ave, Charleston, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 278 out of 554 reviews" "
Rating 8 - Good. 189 out of 554 reviews" "
Rating 6 - Okay. 56 out of 554 reviews" "
Rating 4 - Poor. 20 out of 554 reviews" "
Rating 2 - Terrible. 11 out of 554 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Liked: Staff & service, amenities
The staff were all very nice. Check in was easy. The room walls are paper thin. I could hear everything the person in the room next to me was doing… what tv show they were watching to them peeing.
Stayed 2 nights in May 2024

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in town to stay at. Always clean and the food is always amazing. I hope the new owners keep up the great service and daily housekeeping!!
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay. I much prefer this place to the other much more expensive places found in Mattoon. Yes, it is older, but everything is clean and in good shape. Staff is super friendly and accommodating. I also appreciate being able to park in front of my door to the room!
Stayed 1 night in May 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique Suites is always my first choice when traveling through Charleston. It’s an older hotel but the rooms are clean and comfortable. The restaurant is my very favorite in town. The bar area is awesome, the patio dining is fun with the huge fire pit and a pool right there. Never stay anywhere else.
Stayed 1 night in Feb 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin Van

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time while staying at the Unique Suites in Charleston, Illinois. The staff was friendly and welcoming. The rooms (our family used two) Were clean and comfortable. We would definitely come back the next time we are in the area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jordyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
No waffles for breakfast. Well maintained common areas . Efficient front desk.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying here. Clean and quiet. Staff is great!
Stayed 1 night in Apr 2024

10/10 Excellent

Mariah

Stayed 1 night in Apr 2024

8/10 Good

Tommy

Liked: Cleanliness, property conditions & facilities
Tried to check on rooms for graduation weekend and they double the room price and you have to book two nights? I will stay 5 miles away at normal prices and one night!
Stayed 1 night in Apr 2024

6/10 Okay

guywanna

Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Debra

Liked: Staff & service
It was just okay
Stayed 1 night in Apr 2024

8/10 Good

Mary, West Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised how nice the property is. The attached restaurant was a good choice for quick evening meal.
Stayed 1 night in Apr 2024

2/10 Terrible

Kate

Stayed 2 nights in Mar 2024

10/10 Excellent

John, Dayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel met our needs for our visit to the area
Stayed 1 night in Jan 2024

10/10 Excellent

Glenn

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joan F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place
Stayed 1 night in Mar 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Charles

Liked: Staff & service
The room amenities were fine but the bed and pillows were rock hard. The pillows were literally flat. I stayed several nights and left with a backache and neck pain. The wall decor was all beat up and chipped. It definitely needs a facelift inside the rooms. It was very clean outside and the desk staff was friendly and helpful. I didn’t eat in the restaurant but it looked nice and the menu was good. Sadly, I wouldn’t stay here again except for maybe one night.
Stayed 4 nights in Mar 2024

10/10 Excellent

Charita

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I liked the convenient it was safe and when our family ordered food from one of the restaurants the staff assured us that the restaurant was very good and she did not lie the food was excellent very hot when it was delivered nice hotel for someone visiting family for a few days
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
It’s an older facility. Even their ‘updated’ rooms are older. But, it’s clean, safe, staff is awesome, bar and restaurant are nice, outdoor sitting area is awesome. I’ve stayed twice. Will stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property, but clean and comfortable.
Stayed 1 night in Mar 2024

8/10 Good

rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was friendly
Stayed 1 night in Mar 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
nice stay. Good restaurant ...

8/10 Good

Colleen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will stay again.
Stayed 1 night in Feb 2024
Response from Keri Tarrants, General Manager on 16 Mar 2024
Thank you for the positive feedback, Jennifer! We hope you choose the Unique Suites Hotel for your future lodging needs!

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many great amenities for a comfortable stay
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Not downside is our stay was too short! Thank you! Really comfortable beds!!
Stayed 1 night in Feb 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again.
Recommend- I would stay again. Front desk agent friendly. Older hotel but clean. Bed not comfy it sank in. Overall good for price.
Stayed 1 night in Feb 2024
Response from Keri Tarrants, General Manager on 16 Mar 2024
Thank you for taking the time to leave us your feedback! The staff her at the Unique Suites Hotel strive to make every experience for all guests comfortable and pleasant. Thank you for letting us know about the mattress and we will have our maintenance department take care of that immediately! We hope you chose the Unique Suites Hotel for your future lodging needs!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Keri Tarrants, General Manager on 16 Mar 2024
Thanks for taking the time to leave us a positive review. We hope to further accommodate your lodging needs!

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness but the rooms are small
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Overland Park

Business traveller
Liked: Amenities, property conditions & facilities
We had a show in one of the banquet rooms for two days and our staff also stay there. I am usually underwhelmed by hotel catering but the Brickhouse restaurant which catered it was fantastic all our customers loved the food. The facilities were clean and perfect for what we were doing. heather our server for both days was one of the best servers we’ve had anywhere in the country she took care of not only us but our customers. overall the really nice trip unique knocked it out of the park
Stayed 1 night in Jan 2024
Response from Keri Tarrants, General Manager on 13 Feb 2024
RobertThank you for taking the time to leave us a review and some positive feedback. The staff here at the Unique Suites Hotel and Brickhouse Bar & Grill strive to make sure every guest and customer has a great experience while at our establishment. I shared this review with all the staff, and they were extremely grateful for your kind words. We hope you choose our establishment for any of your future lodging or banquet needs.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Gabriel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 2 nights in Jan 2024
Response from Keri Tarrants, General Manager on 23 Jan 2024
Feel free to contact the Unique Suites Hotel at any time to further talk about the reason for the cancellation of your reservation and any future reservations you may make. Thank you!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 1 night in Jan 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tamera

Liked: Cleanliness, amenities

10/10 Excellent

Debra

Stayed 1 night in Dec 2023

10/10 Excellent

Leslie

Stayed 3 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel room was very clean and it looked like it was recently remodeled
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Emilisa

Liked: Cleanliness
Stayed 4 nights in Nov 2023

10/10 Excellent

Jeena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023