Lobby
Check availability

Reviews of Best Western Celina

2.5 out of 5
Best Western Celina
2020 Holiday Dr, Celina, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 220 out of 410 reviews" "
Rating 8 - Good. 134 out of 410 reviews" "
Rating 6 - Okay. 37 out of 410 reviews" "
Rating 4 - Poor. 10 out of 410 reviews" "
Rating 2 - Terrible. 9 out of 410 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and friendly desk staff.
Stayed 1 night in May 2024
Response from Best Western Celina on 21 May 2024
Thank you!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with very clean public areas and rooms. This was only a one night stop for me, however would definitely stay if in the area again. All the staff I encountered were very helpful and friendly.
Stayed 1 night in May 2024
Response from Best Western Celina on 21 May 2024
Thank you!

10/10 Excellent

LORI

Stayed 1 night in Apr 2024
Response from Best Western Celina on 13 May 2024
Thank you for choosing the Best Western Celina for your recent stay. We look forward to hosting you again.

10/10 Excellent

Daniel F.

Stayed 1 night in Apr 2024
Response from Best Western Celina on 13 May 2024
Thank you, Daniel. We hope to welcome you back soon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great free hot breakfast, and super nice staff who are willing to assist you with any concerns. Free parking. Really great pool. Clean breakfast area. I’d stay here again!
Stayed 3 nights in Mar 2024
Response from Best Western Celina on 16 Apr 2024
Thank you!

10/10 Excellent

Yogesh

Stayed 1 night in Mar 2024
Response from Best Western Celina on 16 Apr 2024
Thank you for your awesome review. We are thrilled to hear that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Renee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and quiet.pool was crystal clear and great for the kids
Stayed 1 night in Feb 2024

10/10 Excellent

JAYME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

aida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised. Thank you!
Stayed 1 night in Jan 2024

10/10 Excellent

C, Chagrin Falls

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room good, TV channels fine, food good, water pressure just ok, easy check in & out. Heater good. Pillows too soft.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and the room was clean
Stayed 1 night in Jan 2024

8/10 Good

JAMES

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chad

Liked: Cleanliness

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Julie

Stayed 2 nights in Dec 2023

10/10 Excellent

Parker

Stayed 1 night in Dec 2023
Response from Best Western Celina on 5 Dec 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There was a nice heated pool. Excellent hot breakfast including waffle maker, biscuits and gravy, eggs. There were apples, packaged cinnamon rolls, bread, yogurt, packaged oatmeal and even had a couple of individual silks for those who were dairy free. Great place.
Stayed 1 night in Nov 2023
Response from Best Western Celina on 30 Nov 2023
Dear Sarah,I just wanted to take a moment to thank you for choosing the Best Western Celina for your lodging needs. It is wonderful to hear that you enjoyed our Breakfast and the Pool. On the behalf of the entire staff, we hope to welcome you back soon. Thank you!

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!
Stayed 1 night in Oct 2023
Response from Best Western Celina on 1 Nov 2023
Thank you!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best Western Celina on 25 Oct 2023
Thank you for the wonderful review. We hope to welcome you back soon.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Very friendly service, very clean place to stay, new upgrades to rooms, we had a king bed and it was very comfortable. Highly recommend to stay here.
Stayed 1 night in Oct 2023
Response from Best Western- Celina on 25 Oct 2023
I just wanted to take a moment to thank you for sharing your recent stay. We hope to welcome you back soon.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Best Western Celina on 23 Oct 2023
Thank you! We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Stayed 3 nights in Oct 2023
Response from Best Western- Celina on 1 Nov 2023
Thank you!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great, hotel was clean and quiet. Check-in was a breeze! Thank you!
Stayed 1 night in Oct 2023
Response from Best Western Celina on 11 Oct 2023
Thank you!! We are thrilled to hear that your stay met your expectations and we appreciate you sharing your experience. We hope to welcome you back soon.

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Best Western Celina on 6 Oct 2023
Thank you!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and experience!
My son, partner, and I were very satisfied with our weekend stay here. We were in town for a wedding, and this was the perfect place to come back to and relax. The pool was very nice. Everything was extremely clean and upgraded. My partner forgot shaving cream and they have a complimentary program for those situations. The breakfast was delicous. The staff was so friendly. Our view with the ducks and lake was beautiful. It was a great experience.
Stayed 2 nights in Sep 2023
Response from Best Western- Celina on 21 Sept 2023
Thank you, Susan. We hope to welcome you back again soon.

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fine stay, thank you
Stayed 2 nights in Sep 2023
Response from Best Western- Celina on 19 Sept 2023
Thank you!

8/10 Good

Kathy

Stayed 2 nights in Jun 2023
Response from Best Western Celina on 12 Sept 2023
Thank you, Kathy. Come back soon.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service
Clean rooms excellent staff
Stayed 2 nights in Sep 2023
Response from Best Western-Celina on 11 Sept 2023
Thank you and we hope to welcome you back soon.

10/10 Excellent

Ned

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Best Western Celina on 6 Sept 2023
Thank you. Please come back soon.

10/10 Excellent

Tangala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Aug 2023
Response from Best Western- Celina on 28 Aug 2023
Thank you for your wonderful review and for choosing to stay with us. We hope to welcome you back soon.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Best Western Celina on 7 Sept 2023
Dear Robert,Thank you for choosing the Best Western Celina for your lodging needs. We are thrilled that you enjoyed your stay and we sure hope to see you again.

10/10 Excellent

melanie

Liked: Staff & service, property conditions & facilities
..
Stayed 1 night in Aug 2023
Response from Best Western- Celina on 31 Aug 2023
Thank you, Melanie. Your words of praise are greatly appreciated. We hope to welcome you back soon.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Best Western- Celina on 15 Aug 2023
Thank you! We hope to welcome you back soon.

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay there again!
Stayed 1 night in Aug 2023
Response from Best Western- Celina on 14 Aug 2023
Thank you for your review. We are so happy to hear that you will chose to stay with us again in the future as that means we are doing something right. We hope to see you again soon.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Eldora SRX Race
The room was nice. I am a firm pillow person as well as my mattress, so bed was soft. The AC sounded like a Semi-truck running and the refrigerator had no temperature control. It never got cold! Thank goodness we only had drinks to chill. Location was great, easy to find and close to some shopping and some food places.
Stayed 2 nights in Aug 2023
Response from Best Western- Celina on 14 Aug 2023
Dear Lisa,Thank you staying with the Bet Western-Celina. Your comments will be used to strive to improve our services.

8/10 Good

Tami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was our first stop. was only there one night but room was clean and comfortable.
Stayed 1 night in Aug 2023
Response from Best Western- Celina on 10 Aug 2023
Dear Tami,Thank you for choosing the Best Western Celina for your lodging needs. It is wonderful to hear that you enjoyed the little time you had while here. We hope you enjoy the rest of your trip and hope to welcome you back soon. Best Regards,Shelly & Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Best Western- Celina on 22 Jun 2023
Thank you for choosing the Best Western Celina for your lodging needs. We are so happy to hear that you enjoyed your stay and we hope to welcome you back soon.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Best Western- Celina on 20 Jun 2023
Thank you! We hope to welcome you back in the near future.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Best Western- Celina on 19 Jun 2023
Thank you.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Best Western- Celina on 1 Jun 2023
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Best Western- Celina on 30 May 2023
Thank you for choosing the Best Western Celina for your lodging needs. We hope to welcome you back in the near future.

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was being rehabed and my room had been redone. Was excellent. Staff was very helpful. Breakfast was gereat. All good.
Stayed 4 nights in May 2023
Response from Best Western- Celina on 22 May 2023
Thank you. Your kind words of praise are greatly appreciated, and we hope to welcome you back soon.

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Best Western- Celina on 16 May 2023
Thank you for sharing your recent experience. We are thrilled to hear that you enjoyed your stay. We hope to welcome you back soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courteous staff in amazing annuities
Stayed 2 nights in May 2023
Response from Best Western- Celina on 15 May 2023
Thank you!

6/10 Okay

Dain

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Unwanted visitor
The check-in was great. The lady at the front desk was lovely. But in the morning, we found a used grubby sock by the bed, and a cockroach ON our bed.
Stayed 1 night in May 2023
Response from Best Western Celina on 15 May 2023
Good evening and thank you for sharing your recent experience although the ending was less than ideal. We take pest control very serious and had our Orkin technician out Saturday afternoon to address that issue. Every effort is made to ensure a clean and comfortable room for all of our guests. We apologize that didn’t occur during your stay, but we sincerely hope that if ever in our area again you will give us another opportunity to earn your business. Thank you again for your business and your openness to share.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Vey clean, super hot water, pool was open, breakfast was pretty good.
Stayed 1 night in Apr 2023
Response from Best Western Celina on 10 Apr 2023
Thank you! We are thrilled to welcome you back in the near future.

4/10 Poor

Danielle

Travelled with family
Disliked: Staff & service
Room beside us had tv blaring all night and would not answer door when knocked. Front desk said can’t do anything
Stayed 1 night in Apr 2023
Response from Best Western Celina on 4 Apr 2023
Dear Danielle,Thank you for choosing the Best Western Celina for your recent lodging needs. Please accept our apologies for not meeting the exceptions. Your experience will be utilized as a training opportunity for our team. Again, thank you for choosing and we hope that you will stay with us in the future.

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told there is an additional $25 charge for checking in before 3pm. There was a volleyball team staying at the hotel...my room was at the end of the hallway...I was constantly hearing the outside door slamming shut. I've stayed at this hotel several times and usually have a better experience.
Stayed 1 night in Apr 2023
Response from Best Western Celina on 4 Apr 2023
Dear Kathleen,Thank you for sharing your recent experience although it did not meet your expectations. The Early Check-in Fee is a relatively new procedure to our facility. It helps us to prioritize the guests that truly have a need to check-in at an early time for at a low cost. We hope to welcome you back in the near future.