Property amenity

Reviews of Sleep Inn & Suites Carlsbad Caverns Area

2.5 out of 5
Sleep Inn & Suites Carlsbad Caverns Area
3825 National Parks Hwy, Carlsbad, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 417 out of 762 reviews" "
Rating 8 - Good. 243 out of 762 reviews" "
Rating 6 - Okay. 60 out of 762 reviews" "
Rating 4 - Poor. 26 out of 762 reviews" "
Rating 2 - Terrible. 16 out of 762 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and nice. The pool was very cold would of appreciated a heated pool at this time of year. Also the breakfast was a disappointment. Ran out of fruit and the eggs were rubbery and cold. I enjoyed the waffles and the oatmeal.
Stayed 3 nights in Apr 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly attentive staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Friendly staff. Lots of food around. Great breakfast. We enjoyed the stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all great a. Thank you!
Stayed 2 nights in Apr 2024

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Lots of construction going on so it was very noisy during the day. No soft close doors so when people were coming in late, doors were constantly slamming up and down the hall. We had to return to the front desk three different times (so four in total) because we kept being given keys that would NOT unlock our door. Husband was ready to leave and move to a different hotel after the third try, but I was too tired to go anywhere else. Bed was comfortable enough - shower was tiny, much like a cruise ship shower.
Stayed 1 night in Apr 2024

6/10 Okay

Juliana

Travelled with partner
Disliked: Staff & service
We got there at 2;30 pm, and was told we had to wait to check in till 3pm,,, but yet some other couple got there and they were able to check in. That made us feel that the front desk gentleman was treating us differently.
Stayed 2 nights in Mar 2024

8/10 Good

Daryl

Stayed 2 nights in Mar 2024

8/10 Good

Guille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 2 nights in Mar 2024
Response from Savannah Hidalgo General Manager on 19 Mar 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. I am so pleased to hear you had such an enjoyable stay with us. We hope to see you again in the future during your next visit in Carlsbad.

10/10 Excellent

Karen

Travelled with partner
Liked: Amenities
Hotel property is fine but area not good for restaurants or walking
Stayed 2 nights in Mar 2024
Response from Savannah Hidalgo General Manager on 19 Mar 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. Unfortunately the distance for restaurants near us is extremely poor in this area, But we hope to see you again in the future during your next visit in Carlsbad.

2/10 Terrible

Sabrina

Stayed 2 nights in Mar 2024
Response from Savannah Hidalgo General Manager on 10 Apr 2024
Thank you for taking the time to complete an online review of our hotel. I would love to hear more about your stay and the reason of your low scoring. We work daily in trying to make sure guests have the best experience possible with us. We hope to see you again in the future to show improvements being made.

10/10 Excellent

Caitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! They went out of their way to ensure my stay was enjoyable, especially the manager Eddie.
Stayed 2 nights in Mar 2024
Response from Savannah Hidalgo General Manager on 19 Mar 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. I am so pleased to hear you had such an enjoyable stay with us. We hope to see you again in the future during your next visit in Carlsbad.

10/10 Excellent

William

Travelled with partner
Easy to get to
Stayed 1 night in Feb 2024
Response from Savannah Hidalgo General Manager on 19 Mar 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. We hope to see you again in the future during your next visit in Carlsbad.

10/10 Excellent

Susan, Shorewood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and large with very large and comfortable king size bed. Quiet small fridge. Bathroom was clean with great water pressure but in meds of renovation. Breakfast was decent with a good variety of hot and cold options, not just a continental breakfast. I would definite stay there again.
Stayed 1 night in Feb 2024

4/10 Poor

Brenda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed for 3 nights an d room was never cleaned in that time
Stayed 3 nights in Dec 2023

10/10 Excellent

janice

Liked: Cleanliness, staff & service
Response from Savannah Hidalgo General Manager on 19 Mar 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. We hope to see you again in the future during your next visit in Carlsbad.

4/10 Poor

Eugene

Stayed 1 night in Jan 2024
Response from Savannah Hidalgo General Manager on 25 Jan 2024
Hello Eugene,Thank you for taking the time to complete an online review of our hotel, I would like to personally reach out and get more commentary of issues you may have endured during your stay, please don't hesitate to reach out to me to get a better understanding of your review.

10/10 Excellent

Vijaya

Travelled with family
Liked: Property conditions & facilities
Excellent Breakfast and spacious room.
Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 18 Jan 2024
Hello Vijaya,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your awesome rating and amazing comments. We hope to be able to assist you again in the future during your next stay in Carlsbad. I'm pleased to hear you enjoyed our breakfast as well as how spacious our rooms are. If you may have any further comments or concerns please feel free to reach out to me.

10/10 Excellent

Donghee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Savannah Hidalgo General Manager on 18 Jan 2024
Hello Donghee,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your awesome rating. We hope to be able to assist you again in the future during your next stay in Carlsbad.

10/10 Excellent

Alexis

Stayed 1 night in Jan 2024
Response from Savannah Hidalgo General Manager on 19 Mar 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. We hope to see you again in the future during your next visit in Carlsbad.

8/10 Good

tamalla

Travelled with family
Nice place to stay for caverns room nice staff great Breakfast ok would stay again
Stayed 2 nights in Jan 2024
Response from Savannah Hidalgo General Manager on 18 Jan 2024
Hello Tamalla,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your good rating and amazing comments. And I'm so pleased to hear my staff were great to you during your stay with us. We look forward to seeing you again during your next stay.

6/10 Okay

Kimberly

Travelled with family
Liked: Staff & service
Pool is foggy
We purposely reserved this hotel as they had an indoor pool. This pool was unusable, foggy water, gross. We left after one night. Our first room had a power outage, so we were moved to another room, smaller. In both rooms the sofa bed was filthy, cigarette burned and the sheets we were given when we asked didn’t fit. Don’t recommend.
Stayed 1 night in Jan 2024
Response from Savannah Hidalgo General Manager on 18 Jan 2024
Hello Kimberly,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. Although I do sincerely apologize for the inconvenience you endured during your stay with our pool. We were working the best we could to get our pool up and running again at a safe chemical balance. as for our pull out sofas I have order new items to make them more comfy and presentable for our guests. we truly hope you could give us another chance to show our improvements we have made.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were cleaned, bed and pillows were comfortable.
Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 18 Jan 2024
Hello Martin,Thank you for taking the time to complete an online review of our hotel, your feedback is truly important to us as we constantly use feedback to better assist our guests everyday. I truly appreciate your awesome rating and amazing comments. We hope to be able to assist you again in the future during your next stay in Carlsbad. I am so pleased to hear you enjoyed our beds and pillows as you deserve to get a wonderful night sleep when away from home. If you may have any further comments please don't hesitate to reach out to me.

8/10 Good

Phuoc

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathtub has stains. The room was very noisy when the people above walking.
Stayed 1 night in Jan 2024
Response from Savannah Hidalgo General Manager on 25 Jan 2024
Hello Phuoc,Thank you for taking the time to complete an online review of our hotel, your feedback is extremely important to us. Although we do apologize for the inconvenience you endured during your stay with noisy guests and a stained bathtub. I'll be sure to take care of the bathtub issues. We hope we can assist you during your next stay in Carlsbad to show our improvements.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay and good value for the price. It's nothing exceptional but it was clean and comfortable, the gentleman at the front desk was exceptionally friendly, and it's a convenient location for visiting Guadalupe Mountains and the Carlsbad Caverns.
Stayed 2 nights in Dec 2023
Response from Savannah Hidalgo General Manager on 25 Jan 2024
Hello Charles, Thank you for taking the time to complete an online review of our hotel, your feedback is extremely important to us. Im beyond pleased to hear about your stay you had with us. We work hard every day to make sure to give our guests and enjoyable comfortable place to stay. We hope we can assist you during your next stay in Carlsbad.

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall, we didn't get a great vibe from Carlsbad in general. The hotel was on a really busy road and there weren't many dining options nearby. We had a great day at the Carlsbad Caverns but dreaded coming back into town and the hotel. I think it was the town!
Stayed 2 nights in Dec 2023
Response from Savannah Hidalgo General Manager on 4 Jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope you Can accept our apologies for the inconvenience you endure with the city of Carlsbad as well as the hotel. If there may be any more comments or concerns to help make a better stay please don't hesitate to reach out!

2/10 Terrible

HARISH

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No room service and indoor heated pool is not working too. Pool was the main reason for our booking and was told the heating machine failed and not in operation. We stayed for 3 days with zero room service even after requesting multiple times. Terrible experience and wouldn't recommend.
Response from Savannah Hidalgo General Manager on 4 Jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope you Can accept our apologies for the inconvenience you endure with both housekeeping as well as our swimming pool. I will work with my staff on fixing this issue to avoid this happening again. We hope you could give us a chance in the future to show our improvements.

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 4 Jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope your stay was great and we look forward to being able to assist you again in the future.

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, cozy and staff ready to help. I will look at a sleep inn in my future travels.
Stayed 2 nights in Dec 2023
Response from Savannah Hidalgo General Manager on 4 Jan 2024
Thank you for taking the time to complete an online review of our hotel, I'm so pleased to hear you had excellent service provided to you during your stay. We look forward to hosting you again.

10/10 Excellent

Karankumar

Cleanliness
Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 4 Jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope your stay was great and we look forward to being able to assist you again in the future.

10/10 Excellent

ning, San Mateo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 4 Jan 2024
Thank you for taking the time to complete an online review of our hotel. We truly appreciate any feedback giving to us by our guest, We hope your stay was great and we look forward to being able to assist you again in the future.

10/10 Excellent

Venkateswararao

Travelled with family and small children
Property is decent, but service is excellent. Breakfast is super good.
Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 4 Jan 2024
Thank you for taking the time to complete an online review of our hotel, I'm so pleased to hear you had excellent service provided to you during your stay. We look forward to hosting you again.

10/10 Excellent

Jeff

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Couldn’t sleep due to the noise. I left and got another hotel.
Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Hello Jeff,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. Although we apologize for the noise you endured during your stay causing you to move hotels. We hope you can give us a chance in the future to better assist you.

10/10 Excellent

PRAVEEN KUMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Hello Praveen,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I truly appreciate your outstanding score. We hope to be able to assist you during your next stay with us here in Carlsbad.

10/10 Excellent

Erick

Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Dear Erick,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. We look forward to seeing you again in the future during your next stay in Carlsbad.

10/10 Excellent

April

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Hello April,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am so pleased to see such great scoring from you. We hope to see you again in the future to assist you during your next stay with us.

2/10 Terrible

Arunteja

Stayed 2 nights in Dec 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Hello Arunteja,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am sorry to see such low scoring from you, If you may have any comments or concerns please don't hesitate to reach out to us. We hope you could give us another chance to show our improvements in the future!

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Hello Rebekah,Thank you for taking the time to complete an outstanding online review of our hotel, your feedback is important to us. I'm so pleased to see such high scoring, and we hope to help assist you during your next stay in Carlsbad.

10/10 Excellent

Sonia g

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Gateway to the caverns.
Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Hello Sonia,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am so glad to hear you had such a great stay with us. We hope to be able to assist you during your next stay in Carlsbad.

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleased with the property.
Response from Savannah Hidalgo General Manager on 19 Mar 2024
Thank you for taking the time to complete an online survey for our hotel, feedback from our guest is extremely important to us to help make everyday improvements for our guests. I am so pleased to hear you had such an enjoyable stay with us. We hope to see you again in the future during your next visit in Carlsbad.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Dear Douglas,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. We hope to see you again in the future.

2/10 Terrible

Manuela

Disliked: Staff & service
I paid 430 for 3 nights they gave me a dirty room they switched me and gave me a double beed when I needed a king
Stayed 3 nights in Dec 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Dear Manuela,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. Although we apologize for the inconvenience you endured during your stay regarding your Room type. I hope you can give us another chance in the future to better assist you with the correct room type and expected stay experience.

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating.
Stayed 1 night in Nov 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Dear Lewis,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I'm so pleased to hear my staff did an amazing job at accommodating all of your needs. We hope to see you again in the near future.

10/10 Excellent

Cheng

Stayed 2 nights in Nov 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Dear Cheng,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I'm so please to see you had an enjoyable stay with us. We hope to see you again in the near future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, breakfast was good.
Stayed 1 night in Nov 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Dear Elizabeth,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. I am so pleased to hear you had an enjoyable stay with us and we hope we can accommodate you in the future again. I will be sure to pass this on the my staff and thank them for their hospitality.

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Over all a very pleasant stay. Staff couldn’t have been better. Room was cleaned every day just as stated. Too many hotels are foregoing this part of hospitality, I guess to save cost. Only bad was the indoor pool was closed. Yes it was winter, but indoor pool! Breakfast was a little better than the usual. Added to my list of “ I’d stay there again “.
Stayed 3 nights in Nov 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Dear Ted,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. Although we apologize for the pool being down during your stay. I am so pleased to hear you will be staying with us again in the future.

8/10 Good

JIEYING

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staffs are nice, but the day we got there, the pool was not open, that was sad for my kid.
Stayed 1 night in Nov 2023
Response from Savannah Hidalgo General Manager on 27 Dec 2023
Hello Jieying,Thank you for taking the time to complete an online review of our hotel your feedback is important to us. Although we apologize for the pool being down during your stay. We hope you could give us another chance to show our improvements in the future!

6/10 Okay

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and modern. The mattress was perfect. So the problem.........The sheets are not cotton, they are microfiber. Initially they feel so soft but they are very hot to sleep in. Also the pillows were not comfortable and flattened easily. So not a good sleep at the sleep inn.
Stayed 1 night in Nov 2023
Response from Savannah Hidalgo General Manager on 23 Nov 2023
Hello Bonnie,Thank you for taking the time to complete our online review of our hotel. I would like to personally apologize for failing to meet your expectations with both our sheets as well as our pillows. Your feedback is important to us and we will use this review to better our hotel.

2/10 Terrible

barker

Travelled with group
Disliked: Cleanliness
The pool was cold and cloudy. I am a pool service proffesional. The pool was under sanitized, probably infested with bacteria, cant see 1ft deep should have been closed. Front staff didnt care at all. I will never stay here again.
Stayed 2 nights in Nov 2023
Response from Savannah Hidalgo General Manager on 23 Nov 2023
Hello BarkerThank you for taking the time to complete our online review of our hotel. I would like to personally apologize for failing to meet your expectations with our swimming pool. Your feedback is important to us and we will use this review to better our hotel.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable beds and room was very clean. First time stay for Sleep Inn and would stay again.
Stayed 1 night in Nov 2023
Response from Savannah Hidalgo General Manager on 23 Nov 2023
Hello Karen,Thank you for taking the time to complete our online review of our hotel. I'm pleased to hear you had such a great stay with us. Your feedback is important to us and we will use this review to better our hotel.

8/10 Good

Amrita

Stayed 1 night in Nov 2023
Response from Savannah Hidalgo General Manager on 23 Nov 2023
Hello Amrita,Thank you for taking the time to complete our online review of our hotel. Your feedback is important to us and we will use this review to better our hotel.