Reception
Check availability

Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
3820 National Park Highway, Carlsbad, NM

Reviews

6.0
Rating 10 - Excellent. 61 out of 384 reviews" "
Rating 8 - Good. 86 out of 384 reviews" "
Rating 6 - Okay. 89 out of 384 reviews" "
Rating 4 - Poor. 76 out of 384 reviews" "
Rating 2 - Terrible. 72 out of 384 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Erwan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Photo doesn't reflect the room. The listed name is not even the name of the hotel.
Stayed 1 night in Apr 2024
Response from SP on 22 Apr 2024
Hello Erwan, We apologize for not meeting your expectations during your recent stay. As you mentioned, we recently transitioned to Rodeway Inn, and we're in the process of updating our signage to reflect this change. While we understand the frustration this may have caused, please rest assured that we're working diligently to align our online presence and physical signage with the new branding as swiftly as possible. We apologize for any inconvenience this delay may have caused. Your feedback is invaluable, and we're committed to making necessary improvements to ensure a seamless experience for all our guests. Thank you for bringing your concerns to our attention

8/10 Good

Poul ulrik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- just ok - eller helt klingeling…
Stayed 1 night in Apr 2024
Response from SP on 22 Apr 2024
Thank you for your review. We appreciate your feedback and look forward to assisting you in the future

2/10 Terrible

Thaddeus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SP on 22 Apr 2024
Thank you for your review. We appreciate your feedback and look forward to assisting you in the future.

8/10 Good

Lisa

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
It’s trying…we could tell it was freshly painted but… hairs around the bathroom tub/shower and marks on the tub bottom were kinda weird. PAPER THIN windows- terrible for 1st floor guests. NO pay channels or streaming options. It could be better.
Stayed 1 night in Apr 2024
Response from SP on 22 Apr 2024
Hello Kathleen, We appreciate your feedback and apologize for the issues you encountered during your stay. While we're glad you noticed our efforts with the fresh paint, we regret that cleanliness and window thickness fell short of expectations. Your concerns regarding the bathroom and window soundproofing will be addressed promptly to enhance the guest experience. We'll also explore options to improve entertainment amenities.

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Amenities
Clerks who checked us in were helpful and eager to please.
Stayed 1 night in Apr 2024
Response from SP on 22 Apr 2024
Thank you for your review. We appreciate your feedback and look forward to assisting you in the future.

10/10 Excellent

Kara

Travelled with family and small children, Travelled with partner
Amazing property! Left something of mine behind and they sent it back to me with no problem! They’re great and rooms are fairly clean!
Stayed 1 night in Mar 2024
Response from SP on 22 Apr 2024
Hello Kara,Thank you for your review. We appreciate your feedback and look forward to assisting you in the future.

6/10 Okay

David

Stayed 1 night in Mar 2024
Response from SP on 22 Apr 2024
Thank you for your review. We appreciate your feedback and look forward to assisting you in the future.

4/10 Poor

Johnie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Hello Johnie,Thank you for choosing us and for your review.

6/10 Okay

Donna

Liked: Staff & service
Disliked: Property conditions & facilities
Good location for travel to park, and staff was friendly…but “newly” renovated” is a stretch…plumbing fixtures were loose and wobbly, tv not work. It was spring break, so maybe that is why it was noisy-turning on the fan helped block out noise.
Stayed 1 night in Mar 2024
Response from SP on 22 Apr 2024
Hello Donna,We sincerely apologize for the inconveniences encountered during your stay. While we're glad you appreciated our convenient location and friendly staff, we regret that the room fell short of your expectations. The TV outage has been resolved within 24 hours, and steps have been taken to address the plumbing fixtures. Your feedback is invaluable, and we're committed to ensuring a more comfortable experience for all our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.

4/10 Poor

Livia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed in both hotel rooms that we reserved. They advertised newly renovated rooms with television and all amenities. However, the television was inoperative and when we called the office, they said the cable service was down and they were trying to get it fixed. We were on a trip, so we checked in late and there was a tiny bit of toilet paper on the roll in the bathroom with none extra. They advertised newly renovated rooms, but the rooms actually leave a little bit to be desired. They also advertised that the rooms come with free complimentary breakfast, but the breakfast is served at another hotel two blocks down. I had to disinfect and clean the top of the toilet and the seat. The comforter had a blood stain.
Stayed 1 night in Mar 2024
Response from SP on 22 Apr 2024
Hello Livia,We deeply regret the inconveniences you encountered during your stay. Our team has promptly addressed the housekeeping issues, and we sincerely apologize for the inconvenience caused by the TV outage and the breakfast arrangement. Rest assured, we've taken steps to ensure such issues are rectified promptly. Your feedback is invaluable, and we're committed to providing a superior experience for our guests. We hope to have the opportunity to restore your faith in our hotel during your future visits.

4/10 Poor

tim

Liked: Staff & service
Disliked: Property conditions & facilities
Expedia description was way off or outdated. They no longer have a pool or in house continental breakfast. We were told that we'd have to go to a different hotel for the breakfast with one of their coupons. Rooms smelled, and the TV didn't work half the time. But, it's a bed and the staff was friendly and prompt with questiuons.
Stayed 2 nights in Mar 2024
Response from SP on 22 Apr 2024
Hello Tim,We've promptly updated our amenities and pool information on the Expedia website to reflect the accurate details. Your feedback is invaluable, and we're committed to ensuring a seamless experience for all our guests. We sincerely apologize for the discrepancies between your expectations and your experience. We appreciate your kind words about our staff and hope to have the opportunity to exceed your expectations in the future. Thank you!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn't too excited about the traffic noise. 🙄
Stayed 1 night in Mar 2024
Response from Rio on 3 Mar 2024
Greetings!Thank you for your valuable feedback.Please feel free to reach out to front desk and we'll do our best to ensure your comfort during the remainder of your stay.

4/10 Poor

Joel, Kaleden

Stayed 1 night in Mar 2024
Response from SP on 22 Apr 2024
Thank you for your review. We appreciate your feedback and look forward to assisting you in the future.

6/10 Okay

Coco

Travelled with family
Liked: Staff & service
Probably you get what you pay for
Stayed 1 night in Feb 2024
Response from Rio on 3 Mar 2024
Greetings!! Your feedback is valuable and we are committed to improving our services.

8/10 Good

Jumpei

Stayed 1 night in Feb 2024
Response from SP on 22 Apr 2024
Thank you for your review. We appreciate your feedback and look forward to assisting you in the future."

8/10 Good

Robert

Liked: Staff & service
The place was generally fair for an inexpensive motel.
Stayed 1 night in Feb 2024
Response from Rio on 3 Mar 2024
Thank you for your feedback.We're glad to hear that you found value in your stay with us.Your satisfaction is our top most priority and we hope to welcome you back soon.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean. The coffee pot was broken and no hair dryer. The area was a little shady
Stayed 3 nights in Jan 2024
Response from Rio on 3 Mar 2024
Thank you for your feedback. We're glad to hear you found our facilities clean and will continue to keep our good work. We apologize for the inconvenience with the coffee pot and we'll work to address these issues. We hope you enjoyed your overall stay and would love to welcome you back

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms at a fair price. Will stay here again.
Stayed 1 night in Jan 2024
Response from Rio on 3 Mar 2024
Thank you for your valuable feedback. We're delighted to hear you enjoyed your stay.We Look forward to welcome back you soon

2/10 Terrible

Erzhuo

Liked: Cleanliness
Disliked: Staff & service
Harassed me twice in the morning. Ridiculous.
Stayed 1 night in Dec 2023

6/10 Okay

Katharine

Stayed 1 night in Dec 2023
Response from Rio on 3 Mar 2024
Greetings!Thank you for taking time to share your feedback.

10/10 Excellent

Adriana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Front Desk staff helpful and friendly
Stayed 1 night in Nov 2023

6/10 Okay

Gina

Travelled with family
Disliked: Amenities
I didn't like that Expedia showed me one rate to stay at the hotel and then calculated the rate using my Key Cash rewards. I looked again today and the hotel was $20 lower mid-day I booked at 5pm and they acted like it was full price $101 and used my $30 of key cash to get it down near the advertised price. They also advertised breakfast and we chose it for that reason but when we got there they said it was closed for remodeling and no breakfast. That was a terrible disappointment. I couldn't get a customer service representative to refund the unauthorized use of ?Key Cash back to my account. He did give me a Key Cash amount for the non existent breakfast once he called to confirm it wasn't available. There was a hair on the sheet and some dirt so I asked for a replacement which took some time to get the front desk guy eventually brought me one to change it myself. All the linens were super cheap. the room was decent it had recently been remodeled. Don't trust Expedia now. Show one price and charge you another.
Stayed 1 night in Nov 2023

4/10 Poor

Nohemi

Disliked: Cleanliness, amenities
Stayed 1 night in Nov 2023
Response from Rio on 3 Mar 2024
Greetings!Thank you for taking time to share your feedback.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Front door not fitting properly,floors not clean,front door had no latch, bed noisey no phone connection , bath tub not installed properly leans to one side numerous paint defects,
Stayed 2 nights in Nov 2023

4/10 Poor

Licia

Stayed 2 nights in Nov 2023

4/10 Poor

Rufus

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Scetchy neighborhood on a very busy (noisy) street. Online property description stated it was newly renovated. Could have fooled me! I knew we were in trouble when I saw the condition of the door to our room. It looked like a police battering ram had been used on it then painted over. The interior wasn't much better. Bottom line? You can't make a silk purse from a sow's ear.
Stayed 1 night in Oct 2023

2/10 Terrible

Osiris

Travelled with family
Disliked: Cleanliness, property conditions & facilities
After checking in, we were given a room that already had someone in there, then they gave us a room that was full of sheets and housekeeping carts. We didn’t even end up staying at this motel because the room we finally went in to smelled so bad.
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The door didnt work
Stayed 1 night in Oct 2023

8/10 Good

Connie

Stayed 1 night in Oct 2023

6/10 Okay

Elisia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely a stay if you are low on funds, if you value your money go somewhere else, the front desk guy was cool as hell but the rooms had stains all over and just not up to any standards
Stayed 2 nights in Oct 2023

4/10 Poor

Carleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Maybe not
It was a place to spend the night. The room seemed clean in general and did not smell bad. But the sheets on the bed were very wrinkled liked maybe someone else had slept on them. When I got out of the shower and grabbed a towel from the what was supposed to be clean towels - it was extremely dirty and still damp from the last person. Glad I only paid for one night.
Stayed 1 night in Oct 2023

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Stayed 1 night in Oct 2023

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too shabby
You could really tell that this was an older motel. The rooms were clean. It seems like this motel was being used as a long term stay. A lit of out of town service type folks staying here. I dont know if some of the foom cleaning personnel lived in motel but they seemed a bit on the creepy side. Overall the hotel was ok and served its purpose. A clean place to sleep while we did a mini vacay.
Stayed 3 nights in Sep 2023

8/10 Good

Christopher

Stayed 3 nights in Sep 2023

2/10 Terrible

Teresa

Stayed 1 night in Sep 2023

6/10 Okay

Ida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for…
Website said outdoor pool, and free breakfast. They did not have either. I had to request a coffee maker and hairdryer, which they went and got from a sister hotel. BUT, Rames provided excellent customer service.
Stayed 2 nights in Sep 2023

2/10 Terrible

Paul

Stayed 1 night in Jul 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

George

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Mallory

Stayed 1 night in Jul 2023

4/10 Poor

Dianne

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

6/10 Okay

Cody

6/10 Okay

Waleska

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed comfortable. But, there is NO BREAKFAST and NO POOL!
Stayed 1 night in Jun 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in the
Nicely done motel, Friendly staff and comfy bed!
Stayed 1 night in Jun 2023

8/10 Good

Vu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was located on a main street.
Stayed 1 night in Jun 2023

4/10 Poor

Ronald Lee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty! It advertises a pool but there is no pool. It advertised a breakfast but there was no breakfast!
Stayed 1 night in Jun 2023

6/10 Okay

Patricia

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
Positives: Room appeared to have had some recent renovations which was nice. Clean new white sheets and towels. Bathroom recently updated. No bugs except flys that flew in when you opened the door (hotel can’t control that). Negatives: The room overall was clean but fingerprints and other marks had not been wiped off doors or walls that had been recently painted. The small coffee machine/tray sitting on bathroom counter had not been moved and cleaned under for quite some time. I moved it off the counter to make more room since I wasn’t going to use it. There were crumbs and something sticky holding it to the counter. Check in was a little frustrating. The front door sticks like it is locked. We could see someone inside sitting at the front desk. After we knocked and jiggled the doors a few times we figured they must be on a break or something. After waiting for 15-20 minutes my husband went around to the side window where she was sitting and trapped on it. She told him the door was not locked but we just didn’t push hard enough. Sure enough it was unlocked but you really had to jiggle it and push hard for it to open. Checking in she maybe said 3-4 words to us and acted angry and annoyed we troubled her. When we checked out 2 days later it was same girl. She did say 2 words to us. Thank you with no smile or expression. Hope we didn’t inconvenience her too much.
Stayed 2 nights in Jun 2023

6/10 Okay

joey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The posting indicated a pool and free breakfast. The pool is filled in with concrete and there was no breakfast. Lots of oil field traffic and workers. They were loud, but seemed to go to bed early. Room was nice and clean, water pressure is spectacular. Would not have booked if we knew there was no pool.
Stayed 2 nights in Jun 2023

2/10 Terrible

Aninya

Travelled with family
Disliked: Staff & service, property conditions & facilities
So dirty
Stayed 1 night in May 2023

4/10 Poor

Jacque

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023