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Reviews of The Priory Hotel and Restaurant

4 out of 5
The Priory Hotel and Restaurant
High Street, Caerleon, Newport, Wales

Reviews

9.2

Wonderful

Rating 10 - Excellent. 343 out of 521 reviews" "
Rating 8 - Good. 130 out of 521 reviews" "
Rating 6 - Okay. 25 out of 521 reviews" "
Rating 4 - Poor. 13 out of 521 reviews" "
Rating 2 - Terrible. 10 out of 521 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay, I was in the deluxe cottage with my dog. The room was beautiful and clean, spacious bathroom and an enclosed garden with a decking area and chairs. The air conditioning was wonderful! Staff very friendly and helpful, would definitely stay here again.
Stayed 2 nights in May 2024

2/10 Terrible

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic buildings carefully restored
Stayed 1 night in May 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has real character. The room was lovely and all of the staff were friendly and welcoming. Without doubt the highlight for us was the dinner, it was one of the best meals I have ever had.
Stayed 1 night in May 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the centre of town. Room was quite noisy with an aircon unit immediately outside the window and Saturday night revellers in the outdoor area below.
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rosemarie

Stayed 2 nights in Apr 2024

8/10 Good

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

aviram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Good value for money Highly recommended
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, fantastic breakfast
Stayed 2 nights in Apr 2024

2/10 Terrible

Richard

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
The location fitted my work, the hotel is in good order. The rest especially the food was a disgrace, quality of food was very poor (cross contamination on display) fish displayed was so bad. Service matched the food. Breakfast was un-edible on both mornings, bread was full of mold, bacon was the same, eggs were not cooked and hash brown was dark brown and was inedible. No one cared, said sorry but did not act. Three of us booked for second night meal but went elsewhere for food. I would not recommend this hotel to anyone.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property and room. Amazing food.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024
Response from Team Priory on 22 Feb 2024
Thank you for taking the time to leave us a review. Your kind comments have been passed on to the team. We look forward to welcoming you back in the near future. Kind regards, Team Priory

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place! The rooms are stunning, the staff are amazing, food and drink are amazing and the general feel of the place is just perfect, so chilled, warm and relaxing. The manager was amazing and really helpful. I really couldn’t think of single thing they could improve, it’s just perfect! Thanks for wonderful stay, we will be back!
Stayed 1 night in Feb 2024
Response from Team Priory on 22 Feb 2024
Thank you for taking the time to leave us a review. Your kind comments have been passed on to the team. We look forward to welcoming you back in the near future. Kind regards, Team Priory

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, fabulous rooms
Another fantastic stay, I’ll be back!!
Stayed 1 night in Feb 2024
Response from Team Priory on 22 Feb 2024
Thank you for taking the time to leave us a review. Your kind comments have been passed on to the team. We look forward to welcoming you back in the near future. Kind regards, Team Priory

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent once again.
Stayed 2 nights in Feb 2024
Response from Team Priory on 22 Feb 2024
Thank you for taking the time to leave us a review. Your kind comments have been passed on to the team. We look forward to welcoming you back in the near future. Kind regards, Team Priory

10/10 Excellent

David, Sale

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Jan 2024

8/10 Good

Richard

Travelled with partner
Massive attention to detail from the staff, from Bethany and Louis on reception, showing us to our room and explaining everything, to then going for the evening meal we booked, yes the food is expensive £140 for a two course meal for 2 people but the quality was outstanding and absolutely delicious, our waiter for the evening was an amazing man called Scott, huge attention to detail for us both, excellent conversation and laughs with us and made us feel very very welcome and very special, he made the whole experience for the occasion. Only one gripe about everything, you really let yourself down with a very sub par breakfast, really disappointing, you need to address this !!!!but even with that said the staff were still very helpful and on hand. Overall 4.5 out of 5 for me, would defo stay again and go back for an amazing meal, the staff make the stay not the place !!!!!
Stayed 1 night in Jan 2024
Response from Team Priory on 22 Feb 2024
Thank you for taking the time to leave us a review. Your kind comments have been passed on to the team. Scott is a real Gem. We look forward to welcoming you back in the near future. Kind regards, Team Priory

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Priory on 22 Feb 2024
Thank you for taking the time to leave us a review. Your kind comments have been passed on to the team. We look forward to welcoming you back in the near future. Kind regards, Team Priory

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has raised the bar……. Allot!!!
Totally and utterly amazing place, absolutely exceed my expectations Shame only one charge point was working, but the team went out of their way to help me. Will definitely stay here next time I’m in the area
Stayed 1 night in Dec 2023

8/10 Good

James

Stayed 1 night in Dec 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++
Great stay, food really good
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Stayed 1 night in Oct 2023

6/10 Okay

Graham

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
The food was exquisite. We loved the dining concept too - why are more people not doing this?
Stayed 1 night in Oct 2023

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service
Reception was difficult to find. Room wasn’t ready on arrival at 3pm, which was disappointing as we had checked in online. Food was very good, both in the evening and breakfast. Service staff were very attentive and polite.
Stayed 1 night in Oct 2023

10/10 Excellent

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, room comfort
Superb!
Really comfortable room and fantastic restaurant
Stayed 1 night in Oct 2023

10/10 Excellent

Ceris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We had a fantastic overnight stay. Everything was perfect. Beautiful hotel and grounds and the service was amazing. Would absolutely stay again and recommend.
Stayed 1 night in Sep 2023

4/10 Poor

Sarah

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
A beautiful building and grounds but let down by the breakfast service which was a shambles, when the food did arrive it was delicious.
Stayed 1 night in Sep 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great retreat eso food however WiFi is shocking
Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and the staff very accommodating. Three people in our group have dietary issues and they were able to offer several options to meet our needs. The food was amazing!
Stayed 1 night in Sep 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fantastic and will definitely stay again. Unlucky in that WiFi was down during my stay and under repair.
Stayed 1 night in Sep 2023

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location
lovely friendly hotel with fantastic location though the rooms are not really suitable for disabled or those with mobility issues.
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
affordable luxury
wonderful setting and very comfortable rooms. The food is of a very high standard.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meal expensive
Hotel rooms excellent,comfortable and clean The staff were welcoming,friendly and polite The waitress on our first night was excellent but sorry the meal was disappointing plus NOT happy that a 10% gratuity charge was added to the bill !! Would have preferred to have personally given our amazing waitress a gratuity instead so on our return stay we ate elsewhere £8 for a few toms and £8 for a side salad !! 🙈🙈
Stayed 1 night in Sep 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Loved the Cottage accommodation. Brilliant staff. New there stuff. Spanish themed food. Freshly cooked. Choose your meat/fish. Worth the wait. Will be going back.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We have been here several times over the last five years and have generally been very happy with our stay.But on this occasion there was some minor issues that need looking at.for example staff need more training with catering,no condiments on tables, length of time for getting food and so on.also dissatisfied with staff cleaning down beer pumps before customers had finished on Sunday evening (9.45pm)
Stayed 2 nights in Sep 2023

10/10 Excellent

Gillian

Stayed 3 nights in Sep 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, all staff were amazing - friendly and welcoming, nothing was too much trouble. Lovely room, great facilities, we really enjoyed breakfast, the bar and the restaurant.
Stayed 2 nights in Aug 2023

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely ground floor room. It
Stayed 1 night in Aug 2023

8/10 Good

Andrew

Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, with very good restaurant. Staff super friendly. Will go again.
Stayed 1 night in Aug 2023