Roadchef Motorway Service Area, M4 Junction 23 A, Newport, Wales
Reviews
6.8
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 103 out of 468 reviews" "
10 - Excellent
103
Rating 8 - Good. 148 out of 468 reviews" "
8 - Good
148
Rating 6 - Okay. 95 out of 468 reviews" "
6 - Okay
95
Rating 4 - Poor. 71 out of 468 reviews" "
4 - Poor
71
Rating 2 - Terrible. 51 out of 468 reviews" "
2 - Terrible
51
7.0/10
Cleanliness
8.0/10
Staff & service
6.8/10
Amenities
6.4/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
6/10 Okay
Lisa
Travelled with family
19 May 2024
Disliked: Amenities
There no restaurant in the hotel and only pi stop fast food next to the hotel. No elevator, room too small, no AC havt to own the window. And you can hear people talking all night.
Lisa
Stayed 2 nights in May 2024
Response from Night owl on 19 May 2024
Dear Lisa,Thank you for taking the time to fill in the survey about your stay at Days Inn,Magor.We are sorry that the Hotel did not meet your expecations during your stay .Kind RegardsAnn
Very convenient for local area. Facilities were ideal for a quick stopover.
Susan
Stayed 1 night in May 2024
Response from Night owl on 19 May 2024
Dear Susan,Thank you for taking the time to fill in the survey about your stay at Days Inn,Magor.Your positive feedback will be passed onto the other members of the Hotel team.We look forward in seeing you againKind RegardsAnn
Great stay.staff are great ,very helpful.welsh people the best.
Kevin
Stayed 1 night in Apr 2024
Response from Night owl on 10 Apr 2024
Dear kevin,Thank you for taking the time to fill in the survey about your stay at Days Inn.We are glad that we met your expecatations during your stay and you found the staff helpful.And your comments on the welsh people which is brilliant being welsh myself.Your comments will be passed onto the other members of the team.We look forward in seeing you again.Kind RegardsAnn
10/10 Excellent
Amber
12 Mar 2024
Amber
Stayed 1 night in Mar 2024
Response from night owl on 4 Apr 2024
Good Evening Amber,Thank you for your positive review about your stay at Days Inn.The Hotel team will be pleased that we have met your expectations during your stay.We look forward in seeing you again.Kind RegardsAnn
6/10 Okay
Paul
22 Feb 2024
Liked: Staff & service
Paul
Stayed 1 night in Feb 2024
Response from night owl on 25 Feb 2024
Dear Paul,Thank you for taking the time to fill in the survey about your stay at Days Inn Magor.Your feedback has been passed onto the team members of the Hotel.Kind RegardsAnn
10/10 Excellent
PRAWYATT
18 Feb 2024
PRAWYATT
Stayed 1 night in Feb 2024
Response from night owl on 20 Feb 2024
Dear Prawyatt,Thank you for taking the time to do the survey about your stay at Days Inn.We are glad that the hotel met your expectations and we will pass your feedback on to the other team members.Kind RegardsAnn
Clean and warm and quiet everything in order very nice stuff really helpful
Elisabeth
Stayed 1 night in Feb 2024
Response from night owl on 5 Feb 2024
Dear Elisabeth,Thank you for taking the time to fill in the survey about your stay at Days Inn.We are glad that the Hotel met your expectations during your stay.Your feedback will be passed onto the other members of the team.Kind RegardsAnn
Hi,Thank you for taking time to leave us a review. We are always grateful for the positive feedback. I will share your comments with our team and we look forward to see you in the future in our hotels.
Great when travelling and need to stop for the night . Vouchers to get a discount on food at travelchef.
Graziella
Stayed 1 night in Jan 2024
Response from Zam on 28 Jan 2024
Hi Grazziella,We are happy to hear that you enjoyed your stay with us and found the food vouchers very good value for the dicounted food.We look forward to see you again in our hotels in the future.
10/10 Excellent
Kristian
21 Jan 2024
Kristian
Stayed 1 night in Jan 2024
Response from Night Owl on 25 Jan 2024
Dear Kristian,Thank you for taking the time to fill in the survey about your stay at Days Inn.We are glad that we have met your expectations and your feedback will be passed onto the members of the team.We look forward in seeing you again.Kind RegardsAnn
Dear Paul,Thank you for taking the time to fill in the survey about your stay at Days Inn.Your comments will be passed onto the other members of Staff.Kind RegardsAnn
8/10 Good
Graham
9 Jan 2024
Graham
Stayed 1 night in Jan 2024
Response from Night Owl on 12 Jan 2024
Good Evening Graham,Thank for taking the time to do the survey about your stay at Days Inn.We are glad that the Hotel met your expectations during your stay.We look forward in seeing you again.Kind RegardsAnn
6/10 Okay
Darren
24 Dec 2023
Darren
Response from Night Owl on 22 Jan 2024
Good Evening Darren,Thank you for taking the time to fill in the survey about your stay at Days Inn.Your feedback will be passed on to the others team members.Kind RegardsAnn
10/10 Excellent
Paul
21 Nov 2023
Paul
Stayed 1 night in Nov 2023
Response from Night Owl on 22 Nov 2023
Dear Paul,Thank you for taking the time to do the survey about your stay at Days Inn.We are glad that the Hotel & Staff met your expectations.Your feedback will be passed on to the other members of the team.We look forward in seeing you again.Kind RegardsAnn
Good afternoon,Thank you very much for taking time to rate us, your feedback it is very important to us and we're always gratefuf for positive reviews. We are delighted to hear that you've had a positive experience and we look forward to seeng you again . Reception team
10/10 Excellent
Guy
30 Oct 2023
Guy
Stayed 1 night in Oct 2023
Response from Hotel receptionist kia on 2 Nov 2023
Hi thereThank you for taking the time to rate our hotel, we are pleased to hear your positive response we look forward to accomodating you again in the future
Lets not get carried away, this is a motorway service station hotel. But, it was warm, was clean, had a comfortanle bed, hot shower, and the staff were polite and welcoming. Cant really ask for more than that. Well done.
Matthew
Stayed 1 night in Oct 2023
Response from Sally on 26 Oct 2023
Good evening MathewThank you so much for taking the time to give us a lovely review.Kind regardsSally
Hi, Thank you for taking the time to reveiw, we are glad you enjoyed your stay and look forward to welcoming you back soon :)
10/10 Excellent
Paul
10 Oct 2023
Paul
Stayed 1 night in Oct 2023
Response from Night Owl on 13 Oct 2023
Dear Paul,Thank you for taking the time to fill out the survey about your stay at Days Inn.Your feedback will passed onto the team members within the Hotel.We look forward to see you againKind RegardsAnn
Very convenient for onward coach journey very helpful general manager
Mrs Gillian
Stayed 1 night in Sep 2023
Response from Receptionist on 19 Sept 2023
Dear Gillian,Thank you for taking the time to review your stay with us here at Days Inn, we are pleased to see that you found the hotel to be convenient for yourself on your journey. Your positive comment toward our Hotel Manager Zambila will be passed onto her, I am sure she will be encouraged by this remark. Thank you for choosing Days Inn Magor, we hope to see you again! Regards,Days Inn Magor,Reception.
6/10 Okay
Paul
Business traveller
4 Sept 2023
Basic hotel. Its basic. Its fine.
Paul
Stayed 1 night in Aug 2023
Response from Calley on 4 Sept 2023
Thank you for leaving feedback, we appreciate it. We hope to see you again in the near future.
10/10 Excellent
Andtew
13 Aug 2023
Liked: Cleanliness, staff & service
Was clean tidy but dated decor and quite expensive but compfy
Andtew
Stayed 1 night in Aug 2023
Response from Calley on 13 Aug 2023
Hi Andrew, Thank you for taking the time to leave us feedback, we are glad to hear you enjoyed your stay. We hope to see you again in the near future.
2/10 Terrible
Deborrha
11 Aug 2023
Deborrha
Stayed 1 night in Aug 2023
Response from Night Owl on 1 Sept 2023
Dear Deborrha,Thank you for taking the time to fill in the survey about the Hotel and the location.We value all feedback positive or negative to we can improve.
6/10 Okay
Michael
31 Jul 2023
Michael
Stayed 1 night in Jul 2023
Response from Night Owl on 25 Aug 2023
Dear Michael,Thank you for your feedback about your stay at the Hotel, I am sorry that the food element was a let down for yourself as we have no Restaurant or Bar within the Hotel.Kind RegardsAnn
Stayed for a couple of nights whilst looking at properties in the area, it was convenient and clean. Staff were very friendly and helpful would defo stay again!!!
Jacqui
Stayed 2 nights in Jul 2023
Response from Receptionist on 18 Jul 2023
Dear Jacqui,Thank you for taking the time to comment on your stay here with us at Days Inn. We are pleased to see such a positive review! Your comments will be passed onto the team, thank you for choosing Days Inn Magor, we look forward to welcoming again.Regards,Reception-Days Inn Magor.
6/10 Okay
Tony
28 Jun 2023
Liked: Staff & service
Tony
Stayed 1 night in Jun 2023
Response from Night Owl on 29 Jun 2023
Good Morning Tony,Thank you for taking the time to fill in the feedback form,your feedback is a great help to us in the hotel where we can make improvements for the guest experience.Kind RegardsAnn
Dear Alison,Thank you for taking the time to fill out the questionare,we at the Hotel value your honest feed back about the Hotel and location.Kind RegardsAnn
Thank you for your feedback about your stay at the Hotel we strive to make our guests feel welcome.I am sorry that the location and lack of restaurants did not meet your expections during your stay with us.
6/10 Okay
Nicholas
21 May 2023
Disliked: Property conditions & facilities
Nicholas
Stayed 2 nights in May 2023
Response from Night Owl on 25 May 2023
Thank you for taking the time to fill in the reveiw,this will be passed on the teams within the services.Kind RegardsAnn
6/10 Okay
Verified traveller
30 Apr 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Really didn't appreciate the grass being cut directly outside our room before 8am, it was a large noisy sit on mower, frustrating when there were plenty of other areas that he could of done before cutting close to the accommodation.
Verified traveller
Stayed 1 night in Apr 2023
Response from Night Owl on 5 May 2023
I am sorry that you were woken up by the lawns being cut before 8am .I will pass this on to management so they can get in touch with the company that deals with our garden maintenance. Thank you again for your feedback about the hotel.Kind RegardsAnn
4/10 Poor
michael
22 Apr 2023
michael
Stayed 1 night in Apr 2023
Response from Night Owl on 5 May 2023
Dear Micheal,Thank you for your feedback about the hotel & staff.Kind RegardsAnn
8/10 Good
Andrew
17 Apr 2023
Andrew
Stayed 1 night in Apr 2023
Response from Night Owl on 22 Apr 2023
Thjank you for your feedback about the Hotels and services.Kind RegardsAnn
2/10 Terrible
Dan
21 Mar 2023
Dan
Stayed 1 night in Mar 2023
Response from jo on 22 Mar 2023
Thank you your rating. I am sadden to hear your stay was not how you expected.
8/10 Good
Ray
19 Mar 2023
Liked: Cleanliness, staff & service
It is very expensive for what it is. £454 for 5 nights at a service station.
Ray
Stayed 5 nights in Mar 2023
Response from jo on 21 Mar 2023
Thank you for your feedback. Unfortunately due to event's and half term in the area our prices do increase. Kind regards Jo
6/10 Okay
Richard
Business traveller
3 Mar 2023
Liked: Cleanliness, staff & service
Tired
Needs a bit of modernization.
Tired furnishings and wallpaper.
Duvets too thin.
Shower weak.
Richard
Stayed 1 night in Mar 2023
Response from jo on 3 Mar 2023
Thank you for your feedback. I will sure to pass this on.
8/10 Good
Mark
Business traveller
26 Feb 2023
Liked: Cleanliness, staff & service
Property fine. Room clean. Did not realise that I needed to place the 'clean room' tag on door in order for the maid to clean. Corridor floors very squeaky.
No 'restaurant' on site - just fast food.
Mark
Stayed 4 nights in Feb 2023
Response from jo on 26 Feb 2023
Thank you for your feedback. If you had asked at reception for anything you required we would have been more than happy to assist you.
4/10 Poor
Wayne
26 Feb 2023
Wayne
Stayed 1 night in Feb 2023
Response from jo on 27 Feb 2023
Thank you for your rating. Sorry you felt this way.Kind regards Jo
10/10 Excellent
Joseph
5 Feb 2023
Joseph
Stayed 1 night in Feb 2023
Response from Night Owl on 8 Feb 2023
Evening Joseph,Thank you for feedback about your stay at the Hotel, I will pass this on to the rest of the staff.We value your feedback and look forward to your return to the hotel.Kind RegardsAnn
Not a bad place to stay
Nice and tidy for the money
Unfortunately I had no heating in my room
Room 123 first floor right at the end of the building
Receptionist told me she checked heating before arrival
The electric radiator didn’t work so a bit of a chilly night
Justin
Stayed 1 night in Nov 2022
Response from jo on 30 Nov 2022
Thank you for your feedback. I do apologise with regards to the heating in the room. If you had gone to reception they would have been more than happy to have checked the heater for you.
10/10 Excellent
Izzy
19 Nov 2022
Izzy
Stayed 1 night in Nov 2022
Response from jo on 30 Nov 2022
Thank you for your rating Hope to see you again soon. Kind regards
2/10 Terrible
Ruth
30 Oct 2022
Ruth
Stayed 1 night in Oct 2022
Response from Georgie on 30 Nov 2022
Thank you for your rating
10/10 Excellent
Manzoor
27 Oct 2022
Manzoor
Stayed 1 night in Oct 2022
Response from rebecca on 28 Oct 2022
thank you for you feedbackhope to see you again
6/10 Okay
Garton
25 Oct 2022
Garton
Stayed 1 night in Oct 2022
Response from Night Owl on 27 Oct 2022
Thank you for your feedback in regards to your stay at Days Inn.
10/10 Excellent
Michael
22 Oct 2022
Michael
Stayed 1 night in Oct 2022
Response from Night Owl on 24 Oct 2022
Thank you for good review, glad that you enjoyed your stay at the hotel.We will look forward to welcoming you back to Days Inn.