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Rating 10 - Excellent. 1852 out of 2812 reviews" "
I loved our stay.
When we arrived felt chilled and the fireplace was so warm and cozy.
Beds amazing
Kerig coffee great
Didnt use the pool but my grand children would have loved it
Lemongass toiletries were amazing and fresh
The room was very clean
Will definitely come again and this time bring our grandchildren
Thank you 😊
Good place to stay with a family. Wish there was an insight restaurant. The free fresh cookies were a nice touch though!
Ada
Stayed 2 nights in May 2024
Response from BWP GM on 15 May 2024
Thanks for reviewing your recent stay with us Ada. Our hotel does not have a restaurant onsite, but there are many within a short walking distance. Our front desk team are always willing to help with recommendations.
The room is very clean and the bed was very comfortable like home. All staffs are very friendly.
The breakfast was good. Everything is excellent. I definitely will come back if i have a chance.
Kwang
Stayed 1 night in May 2024
Response from BWP GM on 15 May 2024
Thanks for your review and five star rating Kwang. I am pleased to see that you enjoyed our hotel.
Thanks for rating your recent stay with us Tiffany.
6/10 Okay
Alix
13 May 2024
Disliked: Property conditions & facilities
Basement room was not ideal, and our toilet wasn't working. However the hot breakfast was good, as was the pool.
Alix
Stayed 1 night in May 2024
Response from BWP GM on 14 May 2024
Thanks for your review and valued feedback Alix. All of our standard rooms are located in the lower level of the hotel and this is made clear in the room description on the Expedia website. I am sorry if you missed this important information.
This was a perfect one night stay. Pool and hot tub were great, VIP included a free bottle of wine which was lovely. Had a followup call to make sure the room was all ok. Tasty breakfast buffet included. Very friendly service. I will definitely recommend this place to anyone!
Melissa
Stayed 1 night in May 2024
Response from BWP GM on 14 May 2024
Thanks for your review and five star rating Melissa. I am pleased to see that you enjoyed our hotel.
We were very happy with our stay over the weekend of May 10-12 /2024 . Food was good pool was great and staff were all very friendly. Location is great easy walk , run, bike to down town and shopping
Tamara
Stayed 2 nights in May 2024
Response from BWP GM on 13 May 2024
Thanks for your review and five star rating Tamara.
Thank you so much for your five-star review David. We are delighted to hear that you had a positive experience with us at Pocaterra Inn and Waterslide. We hope you’ll visit us again soon.
Thank you for choosing us Janelle. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.
A great hotel in Canmore for families, especially if visiting Banff. Clean spacious rooms, a well done complimentary breakfast buffet, and the best part, the fastest waterslide around. Pool is warm and the hot tub is big. We are return guests and highly recommend it.
Evan
Stayed 4 nights in May 2024
Response from BWP FOM on 12 May 2024
Thank you for visiting us again and sharing this valuable feedback Evan. We appreciate your loyalty and continued trust in our service. Our entire team here at Pocaterra Inn and Waterslide works hard to deserve your loyalty.
Very family and pet friendly hotel. The rooms were large and very comfortable. We had a fireplace and a porch so we could enjoy the cool mornings and scenery. The breakfast room is on the smaller side so each morning we were here we had to wait for a table. Convenient to Banff and a great value.
Patti-Jo
Stayed 4 nights in May 2024
Response from BWP FOM on 11 May 2024
Thank you for sharing a review of your recent experience Patti-Jo. Our team here at Pocaterra Inn and Waterslide is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
Great location and comfortable room. Construction across the street during the day.
David
Stayed 1 night in May 2024
Response from BWP FOM on 11 May 2024
Thank you for your review David. I glad that you liked our location and comfortable room. I hope you will visit us again.
6/10 Okay
Colleen
Travelled with family
10 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had two rooms booked for one night. And at midnight the toilet in one room maid a god awful sound waking us up . And there was foam bubbling out of the toilet. The fron desk was unable to assist due to there being no maitance on site and they where fully booked. Then at 7am the other room toilet overflowed while they where sleeping.
Colleen
Stayed 1 night in May 2024
Response from BWP FOM on 11 May 2024
Thank you for your review Colleen. I am sorry to hear about the toilet backed up. Our maintenance team are investigating the issue so it can be fixed and to avoid this to happen again.
6/10 Okay
Pamela
Travelled with family, Travelled with family and small children, Travelled with partner
10 May 2024
Disliked: Amenities
We prepaid and stayed 8 days. The right side of the building to get around needs mirrors as people drive from both sides can’t see people coming. We had to wait and back up 3x. So we took another route after. Parking is full every night with only one handicap on the back :(
Our room lamp wasn’t working maintenance came and let us know it’s broken and wanted to replace and hotel told him no and nothing was done the whole stay. We didn’t pay the price we did for half a room lit and all the problems. So disappointing. The air conditioner was extremely loud but we needed it. The toilet ran everytime you flushed it. Cleaning staff oh my gosh when they cleaned the room beside us they banged against the wall and literally shook our bed it was insane. It woke my kids and I up frightening us. The floors weren’t cleaned. One day they didn’t do my kids beds only ours which was very odd and annoying. The beds are not comfortable and the pillows are the flattest smallest worst pillows we’ve ever used. Only 3 per bed which is strange as most have 4. No bedding or pillows for the pullout couch either. Room size was nice but could’ve been cleaner. The dust buildup on the nightstand between the bed on everything was disgusting. Pool was nice for the kids the chlorine is extremely strong. Breakfast okay. Cookies yummy! Staff meh didn’t deal with anything or comp. Realize stayed when it was Best Western and cleaners left our door open when we were out. The staff didn’t care like this stay.
Pamela
Stayed 8 nights in Apr 2024
Response from BWP GM on 10 May 2024
Thanks for your review and valued feedback Pamela. We would certainly like to learn more about your recent stay. If you are able please call the hotel directly and ask to speak with the general manager.
Overall we had a great stay. Breakfast buffet was great. The staff were friendly. Only concern we had was the broken tile on the swimming pool which cuts my daughter's toe. We reported it on the reception.
Michelle
Stayed 1 night in May 2024
Response from BWP GM on 7 May 2024
Thanks for reviewing your recent stay with us Michelle.
Hot tub was nice and hot. The water slide was very exciting the sauna actually worked! Breakfast was pretty good with some real food like plain yogurt and oats. The breakfast room staff was very knowledgeable about which foods were gluten free and even made me gluten free toast in a separate toaster! The beds were comfy and the mountain view was great once the clouds cleared. The only thing I would change is replace the old bike in the fitness room with the supremely uncomfortable seat and pedals with rusted buckles for the toe clips with a recumbent bike.
Kathryn
Stayed 2 nights in May 2024
Response from BWP FOM on 4 May 2024
Thank you for choosing us Kathryn. We’re glad to hear that you were satisfied with your experience. We are still waiting for our new equipment in the fitness room. We look forward to welcoming you back in the near future.
Thanks for your review and five star rating Barry. I am pleased to see that you enjoyed our friendly employees and the complimentary breakfast that we serve each morning.
Thanks for reviewing your recent stay with us Brian. When our hotel is operating at maximum capacity parking can become tight. Our front desk team are always able to find a spot for guests though.
This was a great place to stay. Everything has been renovated and it’s very clean. We got upgraded for free and it was amazing! Definitely will be back!
Kayla
Stayed 1 night in Apr 2024
Response from BWP FOM on 28 Apr 2024
Thank you for taking a moment to share your experience at our hotel Kayla. We’re proud to deliver great value to our guest. We hope you’ll visit us again soon.
The property is excellent when you travel with kids. The access to the pool and water slide adds extra points. We were able to check in sooner, too, which again is very convenient with kids.
Dorota
Stayed 1 night in Apr 2024
Response from BWP FOM on 28 Apr 2024
Thank you for providing feedback on your recent experience at our hotel Dorota. I am pleased that you enjoyed your stay at our hotel.
I had requested an early check in and we were able to get our room by 1pm. The pool was absolutely amazing. My kids loved the slide. The free cookies in the evening were also welcome. Breakfast was pretty wholesome. They even had gluten and dairy free options. The staff was very friendly and courteous. The only draw back was that the wifi wasnt the best. Also if they add a fresh egg/omlete station that would be even better. We will definitely be coming back!
Lubna
Stayed 1 night in Apr 2024
Response from BWP FOM on 28 Apr 2024
Lubna, thank you for providing feedback on your recent experience at our hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.