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Reviews of Motel 6 Campbell, CA - San Jose

2 out of 5
Motel 6 Campbell, CA - San Jose
1240 Camden Ave, Campbell, CA

Reviews

7.4

Good

Rating 10 - Excellent. 148 out of 555 reviews" "
Rating 8 - Good. 189 out of 555 reviews" "
Rating 6 - Okay. 129 out of 555 reviews" "
Rating 4 - Poor. 46 out of 555 reviews" "
Rating 2 - Terrible. 43 out of 555 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Cora

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Cora, Thank you for positively rating your stay!Natalie #Team6

10/10 Excellent

Samuel

Travelled with partner
It was pretty nice
Stayed 1 night in Apr 2024
Response from Motel 6 Campbell Management on 22 Apr 2024
Thank you for the perfect score!

10/10 Excellent

Samuel

Liked: Cleanliness, amenities
Nice and quiet
Stayed 1 night in Apr 2024
Response from Motel 6 Campbell Management on 22 Apr 2024
Thank you and see you again!

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Motel 6 Campbell on 16 Apr 2024
Thank you.

8/10 Good

Bao

Liked: Cleanliness, amenities, property conditions & facilities
Perfect customer service and with free coffee, just close to high way not so quiet.
Stayed 1 night in Mar 2024
Response from Motel 6 Campbell Management on 22 Mar 2024
Thanks Bao.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Mar 2024
Response from Motel 6 Campbell Management on 18 Mar 2024
Thank you so much on the perfect score! we look forward seeing you next time.

4/10 Poor

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
I decided to leave, near a highway with lots of emergency vehicles. Cheap but way too noisy for me.
Stayed 1 night in Mar 2024
Response from Motel 6 Campbell on 18 Mar 2024
Sorry to hear, maybe next time we can assign a room further away from Camden Avenue.

10/10 Excellent

Joaquín

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Motel 6 Campbell on 15 Mar 2024
Thank you for the PERFECT SCORE! We look forward seeing you in the future again.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Motel 6 Campbell Management on 1 Mar 2024
Thank you Thank you!!! See you again!

10/10 Excellent

Mayumi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and friendly staff.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

6/10 Okay

Armin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Motel 6 Campbell Management on 1 Mar 2024
Thank you and we look forward seeing you in the future!

2/10 Terrible

Sandra

Stayed 1 night in Jan 2024
Response from Motel 6 Campbell Management on 1 Mar 2024
We're sorry that you had an uncomfortable stay, please let give us another chance in the future.

2/10 Terrible

Eric

When we arrived to check in there was a hand-written sign on the office door that said the facility was closed. We had a reservation and had received no warning that the motel was closed. We eventually found a guy who might have been a staff member after searching around the property. He said there had been a fire and they had been closed for several days. We would not be able to stay there. Again, no one -- neither Motel 6 nor Expedia -- warned us that we would not be able to stay there. After an hour on the phone with an Expedia rep, we were able to find another hotel for the same price. But it would have been nice to have a heads-up before we arrived.
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on 20 Jan 2024
Hi Eric, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Vladimir

Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a Starbucks across the street a few different bathroom places around the corner nice place
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Mark,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 Okay

Juan Miguel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Motel 6 Campbell Management on 22 Nov 2023
Thank you.

6/10 Okay

shiva

Liked: Cleanliness, staff & service
it was good to stay there, but the disturbance all night long !! and no basic utilities (brush ,shampoo conditioner) compared to price and was too noisy all night long !! i stayed for two nights staffs were awesome but the blankets were too light and pillow was extremely uncomfortable need to work on utilities and change the pillow and blankets rest was good the staffs were way too cool which satisfies my stay
Stayed 2 nights in Oct 2023
Response from Motel 6 Campbell Management on 2 Nov 2023
Thank you for the feedback, we'll make the necessary changes. We look forward seeing you again in the future.

4/10 Poor

Greg

Disliked: Staff & service, amenities, property conditions & facilities
Was not accommodating at all
Stayed 1 night in Oct 2023
Response from Motel 6 Campbell Management on 2 Nov 2023
We're so sorry, please let us make it right in your future stay.

6/10 Okay

Sally

Liked: Cleanliness
Disliked: Amenities
It was remodeled as an improvement but the proerty is right next to the freeway and very busy streets lots of noise that I block out by having the air con all the time and ear plugs for sleeping.
Stayed 7 nights in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Sally, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

6/10 Okay

Sally

Liked: Cleanliness
Disliked: Amenities
Room is small. No daily maid service because they're understaffed. No clean towels or bed made or garbage emptied.
Response from Brand Experience Team on 31 Oct 2023
Hi Sally, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 Okay

Sally

Liked: Cleanliness
Disliked: Staff & service
Maid service was spotty. Empty my own trash. Room is very small. The bed fills most of it. No coffee or anything in
Stayed 7 nights in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Sally, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Larry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Quiet and Affordable!
Clean comfortable motel for a good price! Easy access to airport and highways. Free parking and Starbucks across the street.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 24 Oct 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Joe, Gardnerville

Business traveller
Liked: Cleanliness
Nice rooms. Not a great area. Noisy, thin walls.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 29 Sept 2023
Hi Joe, We appreciate the wonderful rating. Thank you for bringing your concerns to our attention. This will help us to significantly improve our guest experience. Kaur J. #team6

10/10 Excellent

ARACELI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Motel 6 Campbell Management on 6 Oct 2023
Thank you for the perfect score!

4/10 Poor

Macario

Stayed 1 night in Sep 2023
Response from Motel 6 Campbell Management on 6 Oct 2023
We hope we can make your stay better next time.

8/10 Good

Ute

Travelled with partner
Liked: Cleanliness, staff & service
Very clean, but less water from the sink
Stayed 1 night in Aug 2023
Response from M6 Management on 16 Sept 2023
Thank you for the feedback, we'll pass this onto our maintenance team.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms are clean and quiet.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 30 Aug 2023
Hi Melissa,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Poor

Courtney

Travelled with family
Disliked: Property conditions & facilities, room comfort
The bed was so uncomfortable and it was so loud from people banging on the floor
Stayed 3 nights in Aug 2023
Response from Brand Experience Team on 18 Aug 2023
Hi Courtney, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

nalani

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t recommend
Stayed 5 nights in Jul 2023
Response from Brand Experience Team on 10 Aug 2023
Hi Nalani,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

shahram

Travelled with family
Liked: Cleanliness, staff & service
The rooms were very clean and quiet. The motel may benefit from some renovations.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 27 Jul 2023
Hi Shahram,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was great thank you guys for everything you are the best
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 27 Jul 2023
Hi Samuel,Thank you for the perfect rating!!Lilith#Team6

6/10 Okay

Ronald

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

sarah

Stayed 1 night in Jun 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good affordable place to stay.
People up front very kind. Room clean. Affordable and they don’t charge extra for small pet. I was in the area for surgery.
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on 29 Jun 2023
Hi Deborah,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff - clean and comfy rooms and unbelievably good value.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 29 Jun 2023
Hi Nina,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful. We hope to see you soon.Lilith#Team6

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Traffic noise is greater than normal.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 29 Jun 2023
Hi David,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Sebastian

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
It was okay staff was great but the unit itself had terrible odor
Stayed 1 night in May 2023
Response from Brand Experience Team on 15 Jun 2023
Hi Sebastian,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

8/10 Good

Husby

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Cheap stay
Hotels wasn’t bad customer service was lacking. Check in manager looked mad when I checked in room semi-outdated features didn’t work. No chargers for phone beds were old uncomfortable with sleeping.
Stayed 1 night in May 2023
Response from M6 Management on 2 Jun 2023
Thank you!

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
It was perfectly located , and a real good price, our truck broke down and manager let us keep the truck there 2 extra days until we got the parts for it I offer to pay for my work truck to be park there and management said. No worries just get your truck fix !
Stayed 1 night in May 2023
Response from Motel 6 Campbell on 2 Jun 2023
Thank you!

8/10 Good

Sergio

Business traveller
Liked: Staff & service
The room was a little noisy and the bathroom wasn’t swept properly. But the bed was comfortable and the gentleman working at the front desk was excellent at his job. He went above and beyond to ensure I enjoyed my stay.
Stayed 1 night in May 2023
Response from Brand Experience Team on 24 May 2023
Hi Sergio,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Excellent

Felix

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Motel 6 Campbell Management on 12 May 2023
Thank you.

2/10 Terrible

Hyuk

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady at the front desk was so mean. We stay three nights and ask for fresh tower, but it seems like they don't want to give us.
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on 4 May 2023
Hi Hyuk,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Overcharged, annoyed and uncomfortable
To start I was billed $96 to my card while I was attempting to pay cash at the office the full cost was $82. That issue is in need of attention still, I learned of this the following day after my stay. The items I brought that need refrigeration were put into the room refrigerator which I found out the following morning that this refrigerator was not plugged into the electrical receptor. So spoiled food to discard was disappointing. The room was clean! The heater/air conditioner unit was inoperable adjustment wise the buttons were not functioning. Starting at 9:30a.m. the house keeping staff would knock on the door every 5-10 minutes.
Stayed 1 night in Apr 2023
Response from Motel 6 Campbell on 12 May 2023
We're so sorry for the trouble. Thank you for your input and we'll talk to our team to make sure this doesn't happen in the future. We hope to see you again.

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
This is a cheap place to lay your head for a few hours . It is clean and Depending on the people staying most of the time it’s quiet . Some traffic noise but not horrible . Lady who checked me in was very nice . Office was clean . No frills. Good for sleeping one off . Lots of food in walking distance .
Stayed 1 night in Mar 2023
Response from M6 Management on 12 May 2023
Thank you.

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean clean clean
Stayed 1 night in Mar 2023
Response from M6 Management on 23 Mar 2023
Thank you!

8/10 Good

Diana

Stayed 1 night in Mar 2023

2/10 Terrible

Jeovaughn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the disrespect and attitude!
Took my money and then said I couldn’t stay there! Lady in the front has been rude time and time again when we go to check in. Only reason I stay there is because i work down the street and it’s convenient. I personally think she’s a racist. Made notes in our check in about an argument that never happened. Was extremely irritated when I went to check in the previous night with my daughter because “I didn’t add her on the reservation when I booked”. She said she made notes but never said I wasn’t allowed to come back so I’m very confused. I just want my money back. I’m definitely going to escalate this because this is not right
Stayed 1 night in Feb 2023
Response from Motel 6 Campbell Management on 2 Mar 2023
Thank you for the review as its feedback like yours that help us improve. We apologize for the inconvenience you faced while staying with us. We will certainly have a word with our front desk agent and investigate the issue.Sincerely,Motel 6 Campbell Management

4/10 Poor

Beno

Business traveller
Disliked: Cleanliness
The room was Cold and heater didn't work A bit noisy from the freeway. Room was clean.
Stayed 1 night in Feb 2023
Response from Nancy Y. on 14 Feb 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Dragan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Motel 6 Campbell Management on 15 Mar 2023
Thank you!