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Staff is friendly would definitely stay here again.
Ruri
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Ruri, it's delightful to hear that your experience at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza was to your satisfaction. We're thrilled that our team members' friendliness was enjoyable and that it has inspired a return visit. We eagerly anticipate your next stay.
Harvey, thank you for staying at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. It's good to know you had a pleasant experience. We look forward to welcoming you back in the near future.
Thank you for sharing your feedback, Elizabeth.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
I requested the front desk for 10 minutes extra to check out because I have a little child with autism, I was trying to get him ready to go and they said no. I needed to leave exactly at noon
GABRIELA
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Gabriela, it is regrettable to hear about the challenges you faced during your check-out process. Our goal is to provide flexibility whenever necessary, especially for families with special needs. Your feedback allows us to address areas that need attention, and we will discuss this with our team members to ensure we are providing exceptional service. We hope to have the opportunity to better serve you in the future.
Everything was great. Staff, location, quiet. Only negative was the shower water pressure. Would stay there again.
Janette
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Janette, it's wonderful to hear that your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza met your expectations on multiple fronts. We're glad that our prime location and serene ambiance contributed positively to your experience. While we regret the minor hitch regarding the water pressure in the shower, rest assured our dedicated team members are always on hand to address such matters promptly. We eagerly anticipate your next visit. Safe travels!
David, we're thrilled you had a stellar experience during your stay at the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Your feedback is greatly valued and we hope to see you again in the near future. Thank you for your high rating!
The hotel is in a nice shopping & restaurant center. Downtown Campbell is just a short walk away with a street full of restaurants, wine bar, ice cream shop and more. A wide variety of great food is just a short walk away. Or you can stay near the hotel with nice restaurants in the center & 1 within the hotel with full bar.
Joyce
Stayed 3 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Joyce, it's great to hear that the location of DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza came as an advantage during your stay. Proximity to both local eateries and in-hotel dining options is indeed one of the benefits of choosing our hotel. We hope your adventures around downtown Campbell were enjoyable and we look forward to hosting you again soon.
10/10 Excellent
Barry
Travelled with group
8 Mar 2024
Quiet. Clean. Safe!
Barry
Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Mar 2024
Barry, thank you for your wonderful review! It's great to know that you appreciated the tranquil, spotless and secure ambiance at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We hope to host you again in the future.
Brian, it's delightful to know you enjoyed your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Your positive feedback is a testament to our commitment to exceptional service. We can't wait to welcome you back for another pleasant experience.
Barry, thank you for your compliment. At DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza, we always strive to make your stay comfortable and enjoyable. We're glad you had a great stay and we look forward to welcoming you back soon.
10/10 Excellent
Sheri
Travelled with family
3 Mar 2024
We booked online and had no idea how it would be but we loved it. We were in room 116 so right outside the office very near the pool and it’s connected to the Pruneyard center full of restaurants and shopping. We will stay here again
Sheri
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Mar 2024
Sheri, it's fantastic to hear that you enjoyed your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled you found the proximity to the pool and Pruneyard center to be convenient. We certainly look forward to welcoming you back in the future. Safe travels.
Janet, thank you for taking the time to rate DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza with a high score. We are pleased to know you had a satisfying experience. Whenever you're in the area, we would be delighted to have you stay with us again. Safe travels!
Spotlessly clean and very comfortable room. On site dining but many options within easy walking distance. Excellent location, lots to do in the area. Highly recommend.
Bonnie
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Bonnie, we are thrilled to hear your positive feedback about the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. It's great to know you found our location convenient, with an array of dining options close by. We appreciate your recommendation and look forward to welcoming you back for another pleasant stay.
Barry, it's wonderful to hear you enjoyed your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled you found our location excellent and we eagerly anticipate your return. Safe travels until then!
10/10 Excellent
Brian James
Travelled with partner
19 Feb 2024
Liked: Amenities
Great service. Pretty hotel. Great location could walk to many restaurants in the area. Only downside was that we could hear everything our upstairs neighbor was doing. Thin walls.
Brian James
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Brian, thank you for your insightful review about your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled to learn you enjoyed our service and ideal location close to several eateries. Acknowledging your feedback about the noise, we're committed to improving our guests' comfort and will take your remarks into careful consideration. We look forward to offering you an even more exceptional experience in the future.
Better if someone helped with the luggage carts when you arrive with kids.
Jennifer
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Jennifer, thank you for sharing your experience with us. At DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza, we always aim to offer attentive support for our guests with families, and we appreciate your suggestion regarding handling luggage. We'll certainly look into ways we can enhance this aspect for our future guests. We hope you and your family will visit us again soon.
Beautiful hotel. Staff were super friendly and supportive.
jason
Response from Customer Service on 19 Feb 2024
Jason, it's wonderful to hear your praise for DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We value your compliment toward our supportive and welcoming team members. We're excited to welcome you back for another great experience in the future.
8/10 Good
Richard
13 Feb 2024
Richard
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Thank you for the 4/5 rating, Richard!We are excited to see that you had an enjoyable experience at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
We have stayed at this property several times over the past few years and have not been disappointed!
Erin
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Erin, thank you for your loyalty to DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza over the years! We're thrilled to know that each of your stays has consistently met your expectations. Your continued patronage is highly valued and we can't wait to provide you with many more memorable experiences in the future.
6/10 Okay
WK
Travelled with family, Business traveller
4 Feb 2024
Only the check-in night(1/25), the front desk lady is very nice to us and the next day (1/26) morning front desk lady is very friendly.
1 night shift lady was very rude to customers.
WK
Stayed 4 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
It's wonderful to hear the positive comments about our front desk team's friendliness on your arrival day and the day after. However, it is regrettable that the service from one of our night shift colleagues did not meet your expectations. We continue to work on our customer service skills to ensure every guest has a pleasant stay.
Thank you for sharing, Kathy!At DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
Ali, thank you for your kind words! We're thrilled to hear you enjoyed your experience at the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Stay with us again soon, we would love to share our hospitality with you once more.
6/10 Okay
Verified traveller
30 Jan 2024
Losing charm...
only person with a smile everyday was the overnight clerk at the front desk. (jan 22-29)
Verified traveller
Stayed 8 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
The team appreciates your feedback. It's great to hear that our night colleague had such a positive impact on your stay. We're continuously working on creating warm, memorable experiences for every single guest and observations like yours guide improvements and highlight our stars. Thank you for sharing. We hope you choose us again on your next visit.
Adrienne, thank you for choosing DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're delighted you had a stellar experience with us. We appreciate your support and look forward to hosting your next visit.
Chun, we're pleased to hear that you had an enjoyable stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Your positive feedback reinforces our commitment to providing exceptional guest experiences. We look forward to welcoming you back on your next visit.
10/10 Excellent
James
27 Jan 2024
James
Stayed 4 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
James, it's great to learn you enjoyed your stay with us at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled to have met your expectations and would love to host you again. Our team members are committed to ensuring our guests' experience is simply memorable. We look forward to your return.
Edward, it's wonderful to hear that you had such a positive experience at the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Thank you for appreciating our fabulous location. We look forward to welcoming you back in the future.
We appreciate your feedback, Dina.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
This is the second time I have stayed at this hotel. Lots to do in the Pruneyard shopping center that is right behind the hotel. Shopping and dining options available in a nice clean walkable location. Hotel staff are super friendly and helpful. Rooms are super clean as well. I don't really have anything bad to say, except for the breakfast buffet. I did not try any of the menu items, but i thought $21 was a bit pricey for what you received on the buffet. Equal to a buffet I would get at Hampton Inn for free.
Michael
Stayed 3 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
Michael, it's great to hear that your second stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza was enjoyable. We're thrilled you appreciated the convenient location and found our team members to be friendly and helpful. We're proud of our commitment to cleanliness as well. In terms of the breakfast buffet, we understand your comments about pricing and we value your feedback, as we continually strive to deliver a satisfactory dining experience. Looking forward to welcoming you back for a third stay!
Michaela, thank you for your rating of the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We appreciate your time and feedback. Your support is invaluable to us and we're looking forward to welcoming you back on your next visit.
2/10 Terrible
Jason Tina
23 Jan 2024
The Doubletree was clean and accommodating considering Expedia did not contact the hotel to rebook our room after I had changed dates
Jason Tina
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Jason, it's regrettable to hear about the inconvenience you faced due to the miscommunication regarding your booking change. We're glad you found the DoubleTree by Hilton Hotel Campbell-Pruneyard Plaza clean and accommodating despite these challenges. For any future visits, we strongly advise contacting us directly after making any modifications to your reservation to prevent such occurrences. Your comfort and satisfaction remain our priority. Thank you for your understanding and we hope to be able to welcome you back in the future.
Great place was by everything we needed and close to the event we were going to.
Donald
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Donald, it sounds like DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza's convenient location greatly enhanced your visit. We're thrilled to hear that you found our hotel to be within easy reach of your event and other amenities. Thank you for your review. We're eager to welcome you back for another enjoyable stay!
10/10 Excellent
Emily
15 Jan 2024
Emily
Stayed 1 night in Jan 2024
Response from Customer Service on 4 Feb 2024
Thanks for the fantastic rating, Emily!It's outstanding we could exceed your expectations during your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're all looking forward to your next stay with us.
8/10 Good
Chris
Travelled with partner
14 Jan 2024
Disliked: Staff & service
Great shopping and entertainment options within walking distance. The rooms, although clean, had an institutional and basic vibe to them.
Chris
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Chris, we're thrilled to hear that you appreciated the access to shopping and entertainment near our DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. As for our rooms, we continue to strive for an inviting atmosphere, and your feedback is beneficial in guiding that process. Thank you for choosing to stay with us - we hope to host you again soon.
This is a well-maintained hotel. It is well-located by a shopping center with diverse amenities.
Patricia
Stayed 2 nights in Jan 2024
Response from Customer Service on 12 Jan 2024
Patricia, it's great to hear that you appreciated DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza's prime location near a variety of shopping amenities. We're pleased to know that you found our hotel well-kept which is a testament to our commitment to maintaining high standards. We hope to see you again soon!
6/10 Okay
Elaine
11 Jan 2024
Elaine
Stayed 4 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
Elaine, thank you for taking the time to leave a rating for our hotel on Expedia. We're constantly striving for improvement and it appears we have some ground to cover to meet your expectations. Your feedback is greatly appreciated and will certainly be utilized to enhance our future guests' experiences. We hope to have the chance to welcome you back to provide a more fulfilling experience in the future.
Loved the proximity to great restaurants and shops. Hotel was quiet and very comfortable. Would highly recommend.
Kirsten
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Kirsten, it's wonderful to hear that you enjoyed your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled that the local dining options and shopping opportunities added to your experience. It's also great that you found the hotel tranquil and cozy. We appreciate your recommendation and look forward to welcoming you back in the future.
Thank you for the amazing rating, Vivian!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza soon!Thanks again for leaving your feedback!
I love this hotel it’s so convenient, clean and comfortable. I’ll be back again.
ERNIE
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Jan 2024
Ernie, it's heartening to hear your positive feedback on the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled that you enjoyed the comfort and cleanliness of your stay, as well as the convenience our location offers. We eagerly anticipate your return visit.
Staff was extremely polite and welcoming. The cleanliness of the room was off the charts. Also, loved the convenient location--the Pruneyard has so many restaurants and a movie theater. Great place to stay.
Norma
Stayed 6 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Norma, it warms our hearts to read your uplifting feedback about the DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're pleased to hear you appreciated the welcoming nature of our team members, the impeccable cleanliness of our rooms, and the prime location with its abundance of amenities. It's always wonderful to know we've created a memorable experience for our guests. We eagerly await your return!
8/10 Good
Hannah
3 Jan 2024
Hannah
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Jan 2024
Hannah, thanks so much for your rating of DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. It's wonderful to see you had a positive experience and we hope to serve you again in the future.
Housekeeping is a bit questionable. Did not change or replace glasses or disposable cups until we complained to the supervisor. No apologies or whatsoever from him. Other than that, everything else was fine. Majority of the staff were courteous and friendly.
Matthew
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Matthew, it's wonderful to hear you found our team members at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza courteous and friendly. We are disappointed to learn about your housekeeping experience, and appreciate you bringing this to our attention. Rest assured, we are committed to improving in this aspect. It's great to know your overall experience was satisfactory and we look forward to welcoming you back in the future.
10/10 Excellent
Kim
Travelled with family and small children
1 Jan 2024
Liked: Property conditions & facilities
I will always stay at this hotel.. clean, convenient, comfortable, affordable.
Kim
Stayed 4 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Kim, it's uplifting to hear about your loyalty to DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're thrilled that our cleanliness, convenience, and comfort keep you coming back. We very much enjoy having you as our guest and look forward to providing even more enjoyable stays in the future.
I ordered a room with a kitchen. When I check in and try use it. It wasn’t working. I tried call the front desk no one was answering. I walk up to the front desk and I was told the technician wasn’t in and I would be able get it fix. I specifically got the hotel with kitchen to cook and I wants able to. I’m not happy with my stay there and wouldn’t go back
Eddie
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Eddie, it's disappointing to hear that your stay didn't meet your expectations, especially with regard to the kitchen issue you encountered. We aim to attend to guest concerns promptly, and it's regrettable to hear about the delay in communication. We assure you, this isn't a regular occurrence. We understand how important a functional kitchen was for you and we're sorry for the inconvenience caused. We hope you'll reconsider and give us another chance to better your stay in the future. We're always aiming to improve our guest experience.
10/10 Excellent
Kaellen
30 Dec 2023
Kaellen
Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Dec 2023
Thanks for the perfect rating, Kaellen! We can't wait to see you again soon for another amazing experience at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. Have a great day!
8/10 Good
Haya, San Jose
29 Dec 2023
Haya
Stayed 6 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
We appreciate you sharing this positive rating, Haya!The comfort of our guests is important to us so we can't wait to see you back again at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We want to share an even more enjoyable experience with you next time.
First time at this doubletree and it was fantastic. The room was spacious, the staff was so friendly and helpful.
Verified traveller
Stayed 8 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
We're thrilled to hear your first visit to DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza was such a positive one! Your kind words regarding our expansive rooms and affable team members are sincerely appreciated. We're looking forward to welcoming you back for another fantastic stay.
Lovely stay even though there was a miscommunication regarding the free breakfast.
Linda
Stayed 4 nights in Dec 2023
Response from Customer Service on 31 Jan 2024
Linda, it's delightful to hear you had such a lovely stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza! We appreciate your understanding regarding the breakfast misunderstanding - we'll take note of this for future improvement. We can't wait to welcome you back for another wonderful experience.
Jeffery, thank you for leaving a rating after your stay at DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We're pleased to see you had a wonderful stay with us and appreciate your feedback. We look forward to welcoming you back.
Joanna, thank you for choosing DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza. We appreciate your rating and are thrilled you enjoyed your stay. We look forward to welcoming you back on future visits.