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Reviews of The Lodge at Cliff Castle Casino

2.5 out of 5
The Lodge at Cliff Castle Casino
333 Middle Verde Road, Camp Verde, AZ

Reviews

6.0
Rating 10 - Excellent. 192 out of 1002 reviews" "
Rating 8 - Good. 189 out of 1002 reviews" "
Rating 6 - Okay. 219 out of 1002 reviews" "
Rating 4 - Poor. 198 out of 1002 reviews" "
Rating 2 - Terrible. 204 out of 1002 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Stayed 1 night in May 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy the staff was not accommodating and even acknowledged they have issues with the lodge but do not seem to care. Someone tried to break in the first night we canceled our reservation the very next day but were charged two nights regardless. The pool was dirty there was garbage and filth on the floors as well as hair in the bathtub. No one not the Cassini nor Expedia seemed to care that we felt unsafe nor did they seem to care about the conditions we were dealing with. I am very disappointed. We were charged almost $200 a night for a room that wasn’t worth $50
Stayed 3 nights in May 2024

4/10 Poor

Aimee

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed in the Lodge before and did not have this experience but this time was different. Room was not clean with trash on the floor, Sofabed was in disarray and Refigerator had spilled ? in it. We had to unplug the refrigerator from the wall because it was really noisy. Coffee maker had visible white residue inside and only sputtered out water. Most electrical items were unplugged so we had to pull everything away from the wall (including the bed) to find the outlets. Best part of suite was that it was super large with two bathrooms. It also had a Patio but we didnt use it.
Stayed 1 night in May 2024

10/10 Excellent

Chandrasekar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk, very flexible and prioritizing customers
Stayed 1 night in May 2024

8/10 Good

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean, the bed comfy, balcony was nice, didn't like that didn't have a fridge or microwave, overall had a good sleep
Stayed 2 nights in May 2024

2/10 Terrible

Ravikumar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good stay.
Stayed 1 night in May 2024

2/10 Terrible

Thomas V

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No fridge. No microwave. It looks like that room has not been clean in a while…I booked that room to celebrate a birthday.
Stayed 1 night in May 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Sedona
Stayed 1 night in Mar 2024

6/10 Okay

Jaime E

Disliked: Staff & service, amenities, property conditions & facilities
Liked the affordable price, but the amenities offered at the lodge leave much to be desired. Very doubtful that I will stay there again. I have lodged there several times in the last couple of months and it has been one thing or another that has been wrong with the rooms and really no good response has been given.
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool sonic near by
Stayed 1 night in Apr 2024

8/10 Good

Harry

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Marie Astrid

We loved the location. The lodge was clean & the pool did not stink of clorine. The staff were very helpful & service minded. However the front desk seemed understaffed. And we had to wait a while to get checked in & out.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Staff & service
Disliked: Amenities
Old and dingy
Stayed 1 night in Apr 2024

4/10 Poor

Keith

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Spring mattress are old and warn
Stayed 1 night in Apr 2024

6/10 Okay

Wyn

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Buffet was sub-par. Not resort quality facility, but charges resort fees.
Stayed 1 night in Apr 2024

2/10 Terrible

Dennis

Disliked: Cleanliness, property conditions & facilities
The accommodations were absolutely pathetic and really dirty.
Stayed 1 night in Apr 2024

2/10 Terrible

daisuke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

John (Jhawn)

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom faucet was almost unusable, felt like it was going to fall apart, The TV wouldn’t pick up anything, the Wi-Fi password wasn’t valid. There was pieces of the counter missing holes in the wall that were poorly patched, room just felt old and not fresh.
Stayed 1 night in Apr 2024

6/10 Okay

Rita

Liked: Staff & service
Disliked: Cleanliness
Nice hotel with easy access to casino. Room needed a little more cleaning attention though.
Stayed 1 night in Mar 2024

4/10 Poor

Debbie

Business traveller
Liked: Cleanliness
Disliked: Amenities
Booked a room at the hotel but at check-in I was told I was in the lodge which is down the hill. They do provide a shuttle up to the main part of the property with the casino and gave me a number to call for the shuttle. Good thing I didn't want the shuttle because the phone in the room didn't work! The heater was extremely loud when it kicked on until it kicked off waking me up every single time. The walls were paper thin. I heard cars going by all night, every word from other rooms--even when they flipped the light switch! There was a used coffee pad in the "coffee maker." No light a the table in the room. The only lighting was at the door and on the wall between the beds. No information in the room about the hotel, services, dining or the surrounding area for shopping, dining or whatever else was nearby. I will never stay there again
Stayed 1 night in Apr 2024

8/10 Good

Gricelda

Stayed 3 nights in Mar 2024

10/10 Excellent

Joe, Phoenix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property me and my family had a great experience
Stayed 1 night in Mar 2024

6/10 Okay

Rose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I hit a big rock in the in parking lot in front of my room
Stayed 1 night in Apr 2024

4/10 Poor

Eileen

Stayed 1 night in Apr 2024

10/10 Excellent

Glenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grandkids (ages 4,11, & 14) and I booked 4 nights last week. I used Expedia to book three nights and their website was very deceptive about what kind of accommodations are offered and what you are actually receiving. The website indicated that there were many amenities provided, but actually we had absolutely NONE! From very worn out, ugly rooms to poorly lighted and dangerous parking and walkways. The actual rooms were located away from the beautiful casino hotel, down hill where a guest would have to use their vehicle to go to the Casino hotel. The room costs $100 per night! All the community areas were closed off and not lighted. If I had known what the kind of setting and service I was going to receive I would not have minded paying the extra cost to stay at the nice casino hotel ( which was only $20-60 more per night). Expedia was quick and easy to refund my 3rd night's stay because I went ahead and booked another 2 nights at the casino hotel. Always, Always call ahead and ask questions! Know what you are actually getting for your money!
Stayed 3 nights in Mar 2024

2/10 Terrible

Holly

I booked a room in the main hotel and somehow ended up in the Lodge. I was not happy at all about it. I emailed, went to the front desk and called trying to get it fixed. Turned outthe main hotel was booked. Im assuming thats why i got moved without being notified. I still had to pay the full price of the one at the main hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Cheryll, Garden City

Travelled with family
Liked: Staff & service
The sliding glass door was not locked when we entered the room--really old property.
Stayed 1 night in Mar 2024

6/10 Okay

SHELLEY, Palmdale

The rooms at the Lodge are horrible.., changing to a room at the casino took Almost an hour and was very frustrating!
Stayed 1 night in Mar 2024

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room they put me in was under construction. It took 45 minutes for them to get me a new room. There were dirty towels litering the side walk in front of the rooms. Clear spillage on night stand that was not wiped by housekeeping. Awful experience
Stayed 1 night in Mar 2024

2/10 Terrible

Melanie

Stayed 1 night in Mar 2024

4/10 Poor

Joseph

Stayed 1 night in Mar 2024

6/10 Okay

Jenifer

Travelled with family
Liked: Cleanliness, staff & service
We enjoyed the casino and having the convenience of the restaurants.
Stayed 1 night in Mar 2024

6/10 Okay

Philip David

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The Lodge was located at the base of the hill from the main/new hotel adjacent to the casino. 1. No check in at the Lodge. Had to go up the hill to check in. 2. Door lock to the balcony was jammed. Staff did fix at request. 3. No room service to freshen up room on 2nd day. On hold for 30 minutes only able to leave vm. Requested to have room serviced by end of evening. Did not happen. 4. Outside property neglected with poor curb appeal. 5. The wall heater very noisy. For a Junior Suite upgrade and cost....not worth the money. Very disappointed with the overall stay. Would not recommend.
Stayed 2 nights in Mar 2024

2/10 Terrible

Meed

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Took a 45 min to check in. No breakfast, microwave, fridge, or staff. Construction at 8 am.
Stayed 1 night in Mar 2024

6/10 Okay

Michael, Sun City West

Travelled with family
They don’t clean unless you ask. Check in is really late but we got there early. They kept telling me to come back in an hour for a room right up til check in time where there was a big line. Could not use their internet. The system said our name and room number were wrong. Bathroom floor could have been cleaned better. Rooms are expensive
Stayed 2 nights in Mar 2024

2/10 Terrible

shannon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the dirtiest hotel room I have ever seen. I will be taking photos in the morning and sending them to you. I want a refund I would leave if I had someplace else to go to
Stayed 1 night in Mar 2024

2/10 Terrible

hanbing

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a stupid hotel. We went 4 times to the front desk because the service was so terrible. The first time there was no bed. Instead there were blankets all over the floor. The second time there was one bed; we ordered two. They gave us a roll in. The third time we went to the front desk was because they didn’t give us a WiFi passcode. They gave us a wrong one. The final time we went we finally got the passcode. We wasted 2 hours in total! I will never come back to this hotel again.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Staff & service
Very quiet we sat out on the patio and had cocktails and then we called the shuttle and it picked us up at our room and took us to the casino most convienant!
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at the casino but right down the hill. Beautiful scenery.
Stayed 1 night in Mar 2024

10/10 Excellent

Eileen

Travelled with partner
Liked: Amenities
Very friendly and accommodating! Had a blast!!
Stayed 3 nights in Feb 2024

4/10 Poor

Jovanna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Sharise

Disliked: Property conditions & facilities, room comfort
Mixed bag
Mixed review. Best thing: the privacy and pretty much being left alone as it's downhill from the main hotel/casino, but you still have access to all that if you want. Grounds are well-kept. Downside: first night the heat didn't work and overnight temps in 20s. We woke up freezing. When called they did arrive within 10 min and got it fixed quickly. That said, it seems to be controlled centrally because once fixed, adjusting the temp and speed didn't seem to matter so it went from freezing to blistering hot. However, the bathroom remained cold since its not central. One box spring made a noise when sat on, took a while to figure out what the thumping noise was. But, mattress was reasonably comfortable. Odd these days to have no mini fridge or microwave in even the most basic motel. TV was small for the room size and remote had no back cover. Tub had slow drainage so you're standing in water during shower. I really liked the Signature Natura body wash. Last day there, they started unannounced construction in the room directly below us. Heated pool and hot tub were open and surprisingly used by a couple people. On a warmer day, it was a good place to sit and enjoy the sun. The place has promise and could just use a little updating and TLC to bring it to the level of a decent Super 8.
Stayed 4 nights in Feb 2024

2/10 Terrible

anthony

Business traveller, Travelled with partner
This place is a dump. Go somewhere else if u can
Stayed 1 night in Feb 2024

8/10 Good

Becky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Breakfast was very good.
Stayed 1 night in Feb 2024

6/10 Okay

Lia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross!!
The bed sheets were not changed and had blood specs on them. The toilet looked like it had not been cleaned for weeks. The room was dusty like the room hadnt been used in awhile. The batteries to the remote were low and not working. We will NEVER stay there again!!
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place unless you want ripped off
Worst motel stay of my life. No heat. Filthy. Money just randomly taken from your credit cards. Avoid this place
Stayed 1 night in Feb 2024

6/10 Okay

melva

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024