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Reviews of Best Western Plus Suites Downtown

2.5 out of 5
Best Western Plus Suites Downtown
1330 8th Street S.W., Calgary, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 415 out of 1003 reviews" "
Rating 8 - Good. 364 out of 1003 reviews" "
Rating 6 - Okay. 113 out of 1003 reviews" "
Rating 4 - Poor. 64 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jinwoo, Fort Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly staff. Light breakfast also convenient.
Stayed 1 night in May 2024

8/10 Good

Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from gfd on 14 May 2024
Thank you, Logan, for your review!We appreciate your feedback.

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, large rooms, clean, easy check in and check out
Stayed 1 night in May 2024
Response from Gfd on 13 May 2024
Thank you, Christine, for your review!We appreciate your feedback regarding our staff, our suites and the cleanliness of the suite.

8/10 Good

James, Highland Village

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under renovation. Limited access and equipment and fencing.
Stayed 2 nights in May 2024
Response from Gfd on 12 May 2024
Thank you, James, for your review!I am unsure what you mean limited access. All areas of hotel are accessible except floors, 9,8 and 7 which are currently under renovation.

8/10 Good

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and clean hotel
Stayed 4 nights in May 2024
Response from gfd on 13 May 2024
Thank you, Juliana, for your nice review!We are happy to learn you found our staff nice and clean rooms.

8/10 Good

Joyce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and nice staff.
Stayed 1 night in May 2024

8/10 Good

Kelly, Danville

Business traveller
Liked: Cleanliness, staff & service, amenities
Good location, very friendly staff. Fire alarm going off first night not good . Looking forward to the renovations
Stayed 4 nights in Apr 2024
Response from Gfd on 4 May 2024
Thank you, Kelly, for your review!

8/10 Good

Larry, Oakville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. It could have been warmer. Construction in hotel plus area next door distracted a bit from the property. Staff was friendly and helpful and room was spacious, quite and comfortable.
Stayed 2 nights in Apr 2024
Response from Gfd on 2 May 2024
Thank you, Larry, for your review!We are happy you had a good stay.

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
The property is situated in a noisy street. A renovation is going on. I hope that the hotel will place double glass. Breakfast was excellent and the reception would help with all our questions. We enjoyed our stay, not far from the trainstation with a free ride downtown.
Stayed 2 nights in Apr 2024
Response from Gfd on 2 May 2024
Thank you, Max, for your review!We have posted our renovations on Expedia, the noise is during business hours from 9 to 4 pm. We will be replacing all windows next year after the construction is complete.We are happy you found our staff friendly and enjoyed our free complimentary hot continental buffet breakfast.

10/10 Excellent

Lindsay, St Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gfd on 2 May 2024
Thank you, Lindsay, for your great review!

10/10 Excellent

Barrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff. Nice, freshly renovated rooms.
Stayed 1 night in Apr 2024
Response from Gfd on 30 Apr 2024
Thank you, Barrett, for your wonderful review!We are happy you liked our newly renovated suite.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great updated room. Nice staff. Free parking appreciated.
Stayed 1 night in Apr 2024
Response from Gfd on 29 Apr 2024
Thank you, Lynn, for your review!We are happy you enjoyed our newly renovated suite.

8/10 Good

Mukesh

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Staff & service
Location is good.
Stayed 6 nights in Apr 2024
Response from Gfd on 28 Apr 2024
Thank you, Mukesh, for your review!We are happy to learn you liked our location with its close proximity to major highways, shopping, and entertainment venues.

4/10 Poor

Laith

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff: are amazing, very helpful, and friendly. The hotel: outdated, really noisy because of the construction, no balcony, the breakfast is very basic, NOT sound proof as advertised.
Stayed 2 nights in Apr 2024
Response from gfd on 26 Apr 2024
Thank you, Laith, for your review!Please note, as advised you while staying here, we do not advertise, nor do we have standard rooms with balconies.Our construction notices are posted online and at property including the welcome letters we send you.We do provide a free complimentary hot continental buffet breakfast as advertised. If you prefer a full table service meal, there are many restaurants around the hotel and one directly across the street that can provide you with table service.

10/10 Excellent

GAVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym and great free breakfast.
Stayed 5 nights in Apr 2024
Response from Gfd on 25 Apr 2024
Thank you, Gavin, for your great review!We are happy you liked our newly renovated gym and our free complimentary hot continental buffet breakfast.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Easy late check in. Front desk excellent
Stayed 1 night in Apr 2024
Response from Gfd on 26 Apr 2024
Thank you, Karen, for your review!We appreciate your kind comments.

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice, they were all very helpful and kind. The room was nice and very comfortable. This was a great stay.
Stayed 1 night in Apr 2024
Response from gfd on 7 May 2024
Thank you, Jrdan, for your wonderful review!We are happy you had a wonderful stay.

10/10 Excellent

Donne Rainier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked their underground parking, security with card services and the cleanliness of the room we got.
Stayed 3 nights in Apr 2024
Response from Gfd on 22 Apr 2024
Thank you, Donne, for your great review!We are glad to learn you liked our secured underground parking and found our rooms clean.

8/10 Good

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gfd on 22 Apr 2024
Thank you, Tammi, for your review!

8/10 Good

Kongnon

Stayed 2 nights in Apr 2024
Response from gfd on 9 May 2024
Thank you, Kongnon, for your review!

8/10 Good

Michael, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities
The property is in the midst of renovations. The rooms also have some issues with soft goods - curtains are not all on the track. There are also carpet tacks coming through the carpet outside the bathroom door.
Stayed 1 night in Apr 2024
Response from Gfd on 19 Apr 2024
Thank you, Michael, for your review!We apologize for the incident and as you mentioned, we are currently undergoing major renovations

8/10 Good

Bo

Business traveller
A lot of amenities close by
Stayed 1 night in Apr 2024
Response from gfd on 18 Apr 2024
Thank you, Bo, for your review!We are happy you liked our location with its close proximity to major highways, entertainment venues, and shopping.We appreciate your feedback.

6/10 Okay

Kevin

Stayed 1 night in Apr 2024
Response from gfd on 8 May 2024
Thank you, Kevin, for your review!We would appreciate any feedback regarding your freshly renovated suite.A review without explanation does not help other viewers or the property itself.

8/10 Good

Gem

Travelled with family and small children
Liked: Staff & service, amenities
Nice appartment
Stayed 2 nights in Apr 2024
Response from Gfd on 18 Apr 2024
Thank you, Gem, for your review!We appreciate your feedback.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gfd on 17 Apr 2024
Thank you, Jennifer, for your review!We appreciate your feedback.

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Ptoperty is quite dated but clean and room was well equipped. Staff was amazing
Stayed 4 nights in Apr 2024
Response from Gfd on 17 Apr 2024
Thank you, Daniel, for your review!We are happy you found our property well equipped with amazing staff.We are sorry you missed our renovation signs which is currently going on.We have completed 6 floors, another one is coming back within 2 weeks.

10/10 Excellent

Gaganpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from gfd on 15 Apr 2024
Thank you, Gaganpreet, for your great review!

10/10 Excellent

Sumit

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Gfd on 13 Apr 2024
Thank you, Sumit, for your review!We appreciate your feedback.

2/10 Terrible

Mansoor

Disliked: Staff & service, property conditions & facilities
The bathroom was broken.
Stayed 2 nights in Apr 2024
Response from Gfd on 13 Apr 2024
Thank you, Mansoor, for your review!Please tell us what is broken in the newly renovated suite.

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay.
Stayed 3 nights in Apr 2024
Response from Gfd on 11 Apr 2024
Thank you, Doug, for your review!We appreciate your feedback.

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024
Response from Gfd on 2 May 2024
Thank you, Patricia, for your great review!

10/10 Excellent

Fatima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from gfd on 8 Apr 2024
Thank you, Fatima, for your great review!

8/10 Good

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable area. Hotel is under renovation but my floor was not yet upgraded. Clean enough but could be better. Beds were a bit hard. Would stay again as overall a good value.
Stayed 4 nights in Apr 2024
Response from Gfd on 7 Apr 2024
Thank yoy, Harold, for your review!We are happy you enjoyed your stay.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great! Room was large nice place
Stayed 1 night in Mar 2024
Response from Gfd on 6 Apr 2024
Thank you, Bruce, for your wonderful review!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gfd on 7 Apr 2024
Thank you. Sarah, for your great review!

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful with directions for parking and driving in the area.
Stayed 1 night in Mar 2024
Response from gfd on 5 Apr 2024
Thank you, Marie, for your great review!We are extremely glad to learn you had a wonderful stay and found our staff very friendly.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, kind and welcoming! So nice to have good staff like that. Breakfast was amazing, full breakfast & it was good. Unlimited bacon, yum!
Stayed 2 nights in Apr 2024
Response from Gfd on 5 Apr 2024
Thank you Anita, for your wonderful review!We are glad to learn you found our staff very friendly and enjoyed our free complimentary hot continental buffet breakfast.

8/10 Good

Paul

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gfd on 5 Apr 2024
Thank you, Paul, for your review!

2/10 Terrible

Jaskiran

Stayed 1 night in Apr 2024
Response from gfd on 25 Apr 2024
Thank you, Jaskiran, for your review!While we welcome all types of reviews, we find yours invalid as you actually did niot stay at the property. You were a "No Show".Unfortunately, our partners do allow this type of review which is not indicative of the stay.

10/10 Excellent

Sumit

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Mar 2024
Response from Gfd on 4 Apr 2024
Thank you, Sumit, for your awesome review!

2/10 Terrible

chintan

Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
They didn't provide a water bottle even at checkout
Stayed 1 night in Apr 2024
Response from Gfd on 4 Apr 2024
Thank you, Chintan Patel. For your review!we provide a water fountain that serves hot or cold water. You are welcome to bring your own reusable bottle.

8/10 Good

Yesenia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Great location, good breakfast.
Stayed 1 night in Apr 2024
Response from Gfd on 5 Apr 2024
Thank you, Yesenia, for your review!We are happy you enjoyed our free complimentary hot continental buffet breakfast and liked our location with its close proximity to major highways, shopping, and entertainment venues.

2/10 Terrible

Dr. Daniel, Calgary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very dated. The beds were also not cleaned and there were stains on the bedding…the beds are also not stable.
Stayed 1 night in Apr 2024
Response from Gfd on 3 Apr 2024
Thank you, Daniel, for your review!We have completed 6 floors and 3 underway. We are hoping to be totally completed by December.We are adding many safety devices as well.

8/10 Good

Giovanbattista

Liked: Cleanliness, property conditions & facilities
Very nice place and central
Stayed 5 nights in Mar 2024
Response from Gfd on 3 Apr 2024
Thank you. Giovanbattista, for your review !We are happy you liked our hotel and location it's close proximity to major highways, shopping, and entertainment venues.

6/10 Okay

Melody

Disliked: Cleanliness
$21 for parking, dirty crumbs between bed and nightstand, cloth shower curtain, gross
Stayed 2 nights in Mar 2024
Response from Gfd on 3 Apr 2024
Thank you, Melody for your review!The shower curtain is a standard in majority of hotels. They are made of materials that repels water.Our parking fees are posted on Expedia and standard for Downtown hotels. Our fees are less or compatible with other hotels.

4/10 Poor

Nate

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel is gross , windows don’t open with no screens and very dirty . There is stuff smeared across our tv . Looked way better on the pictures . One of the worst hotels I’ve ever stayed in 👎
Response from Gfd on 3 Apr 2024
Thank you, Nate, for your review !We do mot advertise opening .windows. they are clean on the inside. The outside is normally cleaned by professional weather permitting.

8/10 Good

Razel

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms we had could really use an upgrade. Some parts of the building were being renovated I guess they have not gone to our floor where we stayed. They were very big with kitchenettes but very outdated. I couldn't say well-maintained either because our toilet paper holder was loose so we had to leave our toilet paper on the sink counter instead. That's an easy fix for the maintenance. The housekeeper placed it back on the holder roller the next day but did not bother asking the maintenance person to fix it first so what's the point. The carpets are coming off too, the light fixtures were very old so gives the room a dark, spooky feeling. Otherwise, rooms were clean and towels were fresh. Breakfast menus were superb, clean and lots of choices and well-organized. Location is good.
Stayed 2 nights in Mar 2024
Response from Gfd on 2 Apr 2024
Thank you, Razel, for your review!We are happy you liked our spacious suites. Apologizes regarding the toilet paper holder. We will look after it..

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Gfd on 1 Apr 2024
Thank you, Jason, for your wonderful review!

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gfd on 1 Apr 2024
Thank you, Mohamad, for your great review!

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a comfortable night .
Stayed 1 night in Mar 2024
Response from Gfd on 31 Mar 2024
Thank you, Barbara, for your rrview!We are happy you enjoyed your stay.