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Reviews of Bristol Arcadia Inn

2.5 out of 5
Bristol Arcadia Inn
2368 Lee Hwy, Bristol, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 367 out of 896 reviews" "
Rating 8 - Good. 306 out of 896 reviews" "
Rating 6 - Okay. 124 out of 896 reviews" "
Rating 4 - Poor. 56 out of 896 reviews" "
Rating 2 - Terrible. 43 out of 896 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean
Stayed 1 night in May 2024

6/10 Okay

Sheri

Travelled with partner
Disliked: Amenities, property conditions & facilities
No working pool. Bed linens were stained, but not smelly. If I wanted to pay for luxury, I would have.
Stayed 2 nights in May 2024

10/10 Excellent

Lana

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, pet-friendly
Stayed 1 night in May 2024

8/10 Good

Ericka

Liked: Staff & service, property conditions & facilities
Staff was very nice. Close to the interstate. A dirty towel was still hanging on the back of my door
Stayed 1 night in Feb 2024

6/10 Okay

Douglas

Business traveller
Disliked: Staff & service, property conditions & facilities
Property seemed old and taken care of to the bare minimum. A/C unit in my room was not operable because the plug was burned out.
Stayed 2 nights in Apr 2024

6/10 Okay

Stephanie

Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, property conditions & facilities
Check-in was quick. The property did not smell musty or bad like many hotels do. Our room was ok, I thought it was fairly clean until I found a glob of hair in the bathroom. They did not have any extra pillows available. Overall for the price i would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Amenities
Everyone was helpful and kind.
Stayed 1 night in Apr 2024

8/10 Good

Sally

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I did smell odd, inside the room and the hallway. But it is clean and the room was spacious. Staff was very nice and courteous, both at checking in and out.
Stayed 1 night in Apr 2024

8/10 Good

carlton

No breakfast served
Stayed 1 night in Mar 2024

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service
Very similar to the usual chain motels, but surprised no box of tissues in the room. Suggest they have maid service look at the room refrigerators, because ours needed a serious defrosting. Lobby is nicely decorated with a floral motif with small water sculptures. Front staff is very personable. Lots of dining options nearby.
Stayed 1 night in Mar 2024

2/10 Terrible

Kristin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Wasn’t a very good stay, we were there due to a sick family member the cops were there several times and they told us we had to wash our own towels cause we were on the second floor
Stayed 3 nights in Mar 2024

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was what we needed. Lobby area was nice. The only reason for 4 stars was no continental breakfast. Also, every time we left or arrived, there were people smoking right by the lobby entrance. Our room was in the first floor only a few rooms from the lobby. So this was our only entrance. At times it even smelled like pot. Not sure if this is a normal occurrence or because it was a busy weekend, but definitely seemed like staff should have told them to move further away from the lobby entrance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with family
Everyone was very friendly and courteous
Stayed 2 nights in Mar 2024

6/10 Okay

Thomas R

Travelled with partner
If was different computer problems when we got there had to pay bill when we left.
Stayed 1 night in Mar 2024

8/10 Good

Tanya

Stayed 2 nights in Mar 2024

6/10 Okay

Faith, Hudsonville

Travelled with partner
Disliked: Amenities
Noisy upstairs guests...children jumping up and down and running across the floor above us. Started around 10 p.m. & off & on until 7:30 this morning. Also had NASTY STAINED towel in our bathroom.
Stayed 1 night in Mar 2024

2/10 Terrible

Cheryl

Business traveller, Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities
False advertising. Showed breakfast, but there was no breakfast offered there. Pet friendly: advertised as $10 per pet, per day. When we got there, we were charged $25 per pet, per day. I even brought the hotel up online to show the breakfast that was advertised as well as the $10 pet fee. I was told he couldn't do anything about it; prices changed. Will NEVER stay there again. Buyer beware!
Stayed 1 night in Mar 2024

10/10 Excellent

Renato

Stayed 1 night in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The staff were extremely kind and helpful. All three people that I spoke with were extremely friendly and easy to talk to. They helped to make me feel comfortable and at home during my stay as well.
Stayed 1 night in Feb 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great fitness room, very clean and quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

Toni S

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Got a great deal on the hotel and it was actually very nice and clean in the room. Also was very quiet at night unlike a lot of other hotels where you hear noises and talking and stomping. We didn’t hear anything all night and we really enjoyed our stay
Stayed 2 nights in Feb 2024

4/10 Poor

Roberto, Corona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like nee to be finish construction on the side entrance. No outlet cover
Stayed 1 night in Jan 2024

10/10 Excellent

WENDY, PHILADELPHIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

10/10 Excellent

Connor

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in order as expected. Faculty was very kind.
Stayed 1 night in Jan 2024

4/10 Poor

Kenneth

Business traveller
Liked: Cleanliness, staff & service
Rooms and public areas were clean. However, the property is dated and it shows. The biggest problem was that the walls are surprisingly thin. I could hear snoring through the walls throughout the night and my hearing is not great. In addition, the snoring neighbor knocked on my wall several times because I was watching a film on a phone in my bed. I don't think anything can be done to remedy this problem but it is a major issue and I would not stay here again because of it.
Stayed 1 night in Jan 2024

6/10 Okay

Danielle

Travelled with partner
Liked: Cleanliness
Good prices.
Stayed 1 night in Nov 2023

8/10 Good

Fengyuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Darlene

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nhi

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Check-in was easy and friendly. Room was clean. Unfortunately my room had a very aggressive, unpleasant air freshener odor and it set off my allergies. Personally, the mattress was too hard for me.
Stayed 1 night in Dec 2023

6/10 Okay

PATRICIA NASCIMENTO

Stayed 1 night in Dec 2023

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Stacey

Travelled with family, Travelled with partner, Travelled with group
Disliked: Amenities

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service
The hotel is well managed and a good value for the money. Our room was clean, spacious and quiet. The furnishings are a little run down, and some walls could use a fresh coat of paint. But it's a good place to stay, very convenient to I-81.
Stayed 1 night in Dec 2023

10/10 Excellent

Christy

Stayed 1 night in Dec 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Margaret

Travelled with partner
Very comfortable bed
Stayed 1 night in Nov 2023

2/10 Terrible

James

Travelled with family
Disliked: Amenities
Reserved room for two days. Only ended up needing one night and they refused to refund the second night.
Stayed 2 nights in Nov 2023

6/10 Okay

James

Disliked: Amenities
Customer service onesome the staff
Stayed 1 night in Nov 2023

10/10 Excellent

Katarzyna

Stayed 1 night in Nov 2023

6/10 Okay

Elizabeth

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff and service are terrible
Stayed 2 nights in Nov 2023

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This person at the front desk charged me twice for my stay on two different cards. I tried to call them to get it straightened out. The manager argued with me and hung up on me. It was also very dirty in the room. I will never stay here again.
Stayed 1 night in Nov 2023